Customer Reviews for Lake Appliance & Repair
(Concessionnaire U-Haul dans le voisinage)

139 évaluations

21289 Calistoga Rd   Middletown, CA 95461

(707) 987-6021

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 987-6021

21289 Calistoga Rd
Middletown, CA 95461

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keep on doing what you all do for customers, thank you, Brenda Kelvin 07/27/2021

Brenda K. 
Évaluation :
5

Being helpful and informative seems to be "very natural" for the people at Lake Appliance & Uhaul

Charles D. 
Évaluation :
5

The people at Lake Appliance focus on making the rental process go as smoothly, quickly and friendly as possibly.

Charles D. 
Évaluation :
5

The folks at Lake Appliance/Uhaul have always focused on getting the rental process moving along as quickly and efficiently as possible. Friendly and helpful!!

Wes H. 
Évaluation :
5

great service nice owner would go back

Tim H. 
Évaluation :
5

Owner was friendly and helpful, the whole process was easy. I would definitely rent from here again.

Elizabeth B. 
Évaluation :
5

The folks at Lake Appliance go above and beyond the call of Uhaul "duty"

Wes H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Lake Appliance & Uhaul helped me with 2 separate moves to Apple Valley CA. They were very helpful, understanding and worked hard to help me a "little ole lady" relocate back to Apple Valley from Hidden Valley Lake. They relieve me of allot of stress.

Ann R. 
Évaluation :
5

They were very nice and quick to check out and quicker to check in!!

Steve D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

I'm pleased with the ongoing friendly service Lake Appliance provides.

Wesley H. 
Évaluation :
5

Very friendly and accomodat8ng.

Cheri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy L. 
Évaluation :
5

charley went way out of his way to make sure I had my trailer , when the his stores unit wasn't returned in time he went with me to a second store to get one there ! who does that ??

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Casual and very friendly place to do business. Small town Americana.

Dwight C. 
Évaluation :
5

Best experience I could have hoped. Would definitely return if I needed another rental.

Michael J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saleem Z. 
Évaluation :
5

Booked this trailer in Angwin CA expecting to pick it up at that location. I was not told that the trailer would need to be picked up at another location when I booked it. Not the pick up locations fault.

Mark S. 
Évaluation :
5

Aucun

Susan K. 
Évaluation :
5

The folks at Lake Appliance/Uhaul are friendly, helpful and informative

Wesley H. 
Évaluation :
5

Keep doing what you're doing.

Edwin Y. 
Évaluation :
2

I reserved the motorcycle U-haul online for one day and rescheduled over the phone for the next and when I went to pick it up, the paperwork was not ready, my online version was and he needed to update again, because his system was old. The left taillight was burned out, no blinker, no brake light, no bulb...he told me that my Jeep lights will be good enough, I worried the whole 7 hour round trip.

Stephanie V. 
Évaluation :
5

As previously experienced, helpful, friendly, informative and accomodating

Wes H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON S. 
Évaluation :
5

Excellent and friendly service!!

Sujan S. 
Évaluation :
5

The guys are really very helpful, friendly and strive to make the Uhaul experience a positive one!!

Charles D. 
Évaluation :
5

Broke down on the way to the airport with little time to spare. The owner was very kind and got us back on the road at record speed. Thank you!!

Johanna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish W. 
Évaluation :
3

It was not super clear where to leave the truck or where the key drop off is

Lorena G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond A. 
Évaluation :
5

Very helpful and accomodating

Charles W. 
Évaluation :
5

The truck was dirty and needed to be vacuumed inside. Both doors don't shut well.

Sheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus R. 
Évaluation :
5

;As always the personnel was very helpful, accomodating and friendly

Charles W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
3

I have dropped off multiple vehicles and trailers at this location. For some reason, even though I know I left at least as much if not more fuel and cleaned the vehicle as good if not better, I have been "taxed" with gas charge, cleaning, etc. In the past I have been too busy to complain, but the latest 15 $fee irked me when I picked up a trailer from snowy areas with a little debris in it, I returned it cleaner (not that it was an issue the way I picked it up) than I got it on the inside and the exterior was the same... snow area to snow area... when I asked on the phone what had to be cleaned, there was no notes on what. The owner did plan to return the fee, but nothing so far. I will rent and drop off somewhere else next time. Only place this has ever happened.

Emerald A. 
Évaluation :
4

Service was fantastic.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie S. 
Évaluation :
5

Owner very helpful and understanding.

JONATHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan V. 
Évaluation :
2

We had to drive farther to drop off location and the business wasn't open. There was a drop off place closer. The ‘dispatch' system is very inconvenient and should be reconstructed. U-Haul should have their employees move trucks to the desired customer pick up location not have the customers take the trucks. Also, receiving your truck with only 1/4 tank of gas makes the customer use the rental time to get gas. Trucks should(like rental cars)have a full tank,if they don't, U-Haul employees should be responsible to have them full for the customer.

Kevin L. 
Évaluation :
5

James did a great job when I went to rent a Uhaul. I appreciate the way he explained in detail the process of renting the Uhaul. I will definitely use a Uhaul in this area again if ever needed in the future.

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
4

It was a little difficult to find the entrance and the computer was clunky; otherwise, the experience was great.

Ronald C. 
Évaluation :
5

Continued great service from the folks at Lake Appliance & Uhaul.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
1

Not only did the woman checking our trailer back in use the f word numerous times, she continued to insult me. When she was finished she just walked away.... I had to track down another employee to see if everything was complete before I was able to leave. The very rude employee was named Stephanie, I believe. I am a business owner myself and I would be modified if any of my employees behaved this way!

Kassie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mace V. 
Évaluation :
5

Very friendly, helpful and conscientious.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN L. 
Évaluation :
5

Nothing. The gentleman running this place could not have been any nicer or more accommodating.

STEVE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB G. 
Évaluation :
5

Absolutely no improvements needed!

Charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernard C. 
Évaluation :
5

The folks at Lake Appliance are very helpful and informative!

Charles W. 
Évaluation :
3

The owner was very friendly.

Colleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Awsome person and experience

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany H. 
Évaluation :
4

Milage was determined by your computer, I went straight to destination location, then straight to drop off location and was charged for overage of ten+ miles.

Dave S. 
Évaluation :
4

Pleasant employee. The truck was clean and operating well.

Rick B. 
Évaluation :
2

Did not have the equipment I reserved originally. Did get another truck that was bigger. Was told I wouldn't be charged extra for it. Was told first 30 miles were free and 0,79 cents a mile thereafter. Was charged for all miles driven at 1,09 per mile. Very dissatisfied with uhaul. Advertise reasonable rental rents for a truck but then get hit with a huge per mileage fee and have to fill up the gas tank too.

Danielle T. 
Évaluation :
4

N.D.

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke B. 
Évaluation :
5

Two thumbs up!!!

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy W. 
Évaluation :
5

Friendly, courteous people!

Charles W. 
Évaluation :
5

Service was excellent, equipment in perfect condition, no improvement necessary.

Gilberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
1

I've already complained via phone and numerous emails. This was THEE most terrible experience in moving history for me. Every single move that I've ever made has been with U-Haul. I get terrible service this time. First I was sent to the wrong pick up location and I complained about over the phone with 2 separate reps only to be given excuses. They both new very well that U-Haul had no business listing a pick up location the hasn't rented out U-Haul trucks/trailers in over a year and a half. Then the reps make excuses. There's really no excuse that a company that has as many employees could not have caught that issue. If U-Haul cannot stand behind there company and maintain a good level of integrity by rectifying this situation, then I will personally no longer be a U-Haul customer.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
2

Have the employees of the facility tidy things up inside. The service was great, but the interior needs some cleaning up, as I was slightly offput by the state of the facility. By no means am I saying I was dissatisfied with the level of care I received, the employee I worked with answered my every question and got me in and out of there and on my way within as few steps as possible, and the equipment was in amazing condition when I received it. So much so that I washed it myself before I returned it. I am overall pleased with my experience.

Hunter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia A. 
Évaluation :
5

I really feel that pretty much everything was covered!

Ellis R. 
Évaluation :
5

Fill Tank with Gas so customer knows

RUSS AND ESTHER O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
1

The guy showed up late and then it took a half hour to do the paperwork, etc. before we could leave. I did the online check in thinking it would save time on a busy moving day. The gas gauge representation on the paperwork was not accurate. We wound up getting charged even though we returned it with more gas than there was at the start.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy Q. 
Évaluation :
2

Pick up was filthy ! Ended up unable to use it for the short move full of old dirt and the cab was dusty as well .

Irene B. 
Évaluation :
3

TELL THE CUSTOMER ABOUT A “CLEANING FEE.” There was no mention about a cleaning fee, especially since the trailer was in the same condition as we received it.

Ashley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W. 
Non les évaluations ont été soumises pour cet établissement.

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