Customer Reviews for Lake Auto Sales & Repair
(U-Haul Neighborhood Dealer)

Évaluation :

5

Process was quick and fast everything went smooth.

Évaluation :

4

The floor of the trailer was sticky and out shoes and stuff stuck on it.

Évaluation :

3

Will need to improve road and parking around the office.

Évaluation :

3

Little more organized personnel

Évaluation :

1

Clean the space and keep the rats out they messed all my stuff up

Évaluation :

5

Have more selection

Évaluation :

5

The guys in Tampa where we picked up were great. Very helpful and professional.

Évaluation :

5

Very good and respectful. Very helpful and inviting. Propre

Évaluation :

5

they need bigger ads

Évaluation :

5

I did an after hours drop off, so I never interacted with the location in tampa. However, I was experiencing technical difficulties with the U-Haul app and website. I called into the help line and the guy who helped me was amazing. I wish I would have left the review last night when I remembered his name. He helped me through the whole drop off process since my app and website weren't working. Definitely give that guy a raise 

Évaluation :

2

My overall experience with u haul has been horrible.

Évaluation :

5

Very friendly and I explain everything in great detail.

Évaluation :

5

Checking in was a breeze even though I arrived early.

Évaluation :

5

Quick, easy, informative pick-up.

Évaluation :

1

When I first arrived, even though I called before hand, Uhaul said that the location is open until 6:00pm, so I booked the 15' Uhaul truck for 5:30pm, I arrived 5:34pm, and the place was closed! To my luck, some random mechanic was there working on an suv behind the building, and at first he acted the their closed & don't have uhauls and that he doesn't know how to do a uhaul check in, but then after like 10 minutes he did assist, which was very appreciated. Later on, I go out to take the Uhaul, and it is parked in reverse & glued to the damn fence, so I moved it a little and took pictures of the entire truck just so I wouldn't be blamed for anything stupid. Next, alignment was awful, I need to drive with the steering wheel turned to the left literally to go straight, and the lights in the trunk did not work, I was blind moving things in & out. The handling of the steering wheel was very terrible, in fact dangerous and needs to be tightened. I definitely expect a refund for the multiple of inconvenience faced.

Évaluation :

1

I did not rent a uhaul yesterday

Évaluation :

5

NOTHING! THIS PLACE IS GREAT!

Évaluation :

1

Sketchy drop off location, but nice people.

Évaluation :

5

Everyone was very nice and helpful. Besides the Uhaul was very reasonable

Évaluation :

5

Very polite

Évaluation :

4

Very easy to find location.

Évaluation :

1

Call please for details. 813-499-4075

Évaluation :

3

No one present and shady looking as hell

Évaluation :

1

Air conditioning in the truck did not work. It made for a very uncomfortable moving experience during Florida's hot and humid summer. I also did not request for rental insurance but was charged for it anyway.

Évaluation :

2

If i set a reservation for a certain time,the rep needs to be on time opening up the store. And not having other random people doing the set up.. like the mechanic 臘‍♀️. And when i asked what time do u close so i can return the truck before closing , i was told one time and got back and they were closed! Then had to wait till Monday for them to check the truck and then finally bill me the final bill .

Évaluation :

4

When do i get the some of my money credited back to me?

Évaluation :

5

Pedro was very nice and professional over the phone and in person! Very helpful.

Évaluation :

2

Service and atmosphere at this location was sub par. I arrived on Saturday afternoon to pick up equipment, front door to the business was locked, around back, there were several people hanging around and strong smell of marijuana. I told those hanging around that I was there to pick up a trailer. I was told the person responsible was busy at the time. I waited in the parking lot for nearly 30 minutes. Loud and vulgar music was playing in the parking lot. I got in my truck and starting calling other uhaul locations to see if anyone else had a trailer as I was in doubt of this location. Guy doing the transaction finally came to my truck and was able to complete the transaction. Drop off at same location went much smoother. If I try to rent from uhaul again and this is the only available location, I will find another option.

Évaluation :

3

Inner city location that was a bit rugged. Back lot location.

Évaluation :

5

Awesome service!!!