Évaluations des clients Lake County Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lake County Storage LLC

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Shaun N. le

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Le client n'a pas laissé de commentaire.

Keith R. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

JONATHAN G. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Rented from one location. Person from that location called to let me know truck came back in and will be available for me to pick up. Then uhaul corporate called later that day and left me a message that my original location was not a 24/7 and I had to get my truck from another location. The hours of operation were exactly the same as the original location. This added unnecessary miles to my rental. When I went to pick up my truck the so said I did not have a reservation even though I had confirmation emails. Through your chat feature I spent about half an hour to finally get the codes to get in the facility. They said the problem was that I did not pick up the truck at 8pm. The start of my 24hr rental. I feel the reservation should be kept open the full 24hr time I rented the truck. This caused undo aggravation and time to my move.

Steven R. le

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There was no one onsite! Which sucks when you have to have an access code to enter the property and the 34 1/2' long truck is sticking out into a busy road. Luckily a patron of the facility arrived shortly after I did and gave me his code to enter the facility. Too bad no one was onsite to check in the vehicle. It was a shit experience.

Tony B. le

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Le client n'a pas laissé de commentaire.

Lisa A. le

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U haul did not explain 24/7 share very well Very disappointed

Dave C. le

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We had a 9 AM reservation. The location was supposed to open at 9 but no one showed up until 10 AM. Then I was on 24/7 share or something like that, so once I could get into the location I had to go through that process to rent the truck and also go through the same process when I returned it. It's a hassle having to go around and take pictures of , myself, my license, etc. to rent the truck. then when I return the women sitting behind the desk just sits there and tells me to use the app to check the truck back in. So I have to go back out and take pictures of the mileage, gas level, and multiple truck interior pictures before I can check out. No point having a human there if they can't show up on time, and when they are there just tell you to go do it yourself. Bad experience overall.

Pam R. le

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Le client n'a pas laissé de commentaire.

John G. le

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if I did not inspect trailer I would have been charged for a missing light lense entire housing. After waiting for the installer to install new lense.... it fell out 200 miles later because he used too small of screws! I was not told the wiring harness was short and I must pick up my own adaptor to have lights!

DALE M. le

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Kept getting message the tire pressure was low

Jennifer R. le

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Picking up the van using the app was confusing to me and did not flow well. The facility was not open on Sunday, next time I will go to a place that is open.

Humberto H. le

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Le client n'a pas laissé de commentaire.

Ron S. le

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Le client n'a pas laissé de commentaire.

brett G. le

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Le client n'a pas laissé de commentaire.

JEFF V. le

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Continual price increases caused me to move. Found indoor storage for a more reasonable price.

Brian N. le

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Having problems with lockbox. No one around to help

DEBORAH V. le

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Le client n'a pas laissé de commentaire.

TOM S. le

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The facilty should add more lights and camera's in the front of the facility. This will help if there is an accident or theft takes place.

Mikhail K. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Larry A. S. le

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I rent from u-haul eight to ten times a year. This truck was filthy and the cargo area was unsafe.

Mary A O. le

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Le client n'a pas laissé de commentaire.

Dallas R. le

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I WILL NEVER USE THIS PLACE AGAIN! I picked the truck up and the woman explained that the truck was clean and inspected when last returned. I drove the truck to the local Home Depot to pickup building materials but they were not available. I drove the truck back without ever opening the back door. I was charged $25 cleaning fee because they said that there was glass in the back of the truck. How can there be glass if the truck was inspected prior and I never opened the door? The woman was very rude and unwilling to assist me. I think that it is their attempt to swindle customers and make more money (as they are a smaller family owned operation and this was the daughter). I use Uhaul alot in the past but this has certainly jeopardized my future relationship with them.

josh A. le

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I arrived and the location was closed, gate locked. I was unable to contact uhaul customer support or the location. I sat around for more than half an hour until someone exited the location, then I had to wait again to get out. Horrible experience.

Kelly S. le

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Le client n'a pas laissé de commentaire.

Dan B. le

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Awesome job! Our furniture was very heavy and they did an excellent job.

john W. le

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I tried to register oml;ine but your system locked up on me. Before it did, I had scheduled a pick up of 12noon. We got there and there was a sign that they would be back at 12:30 so we had to wait. The system did go through as she had my info there. It added the insurance though that I did not want. The truck was great. Very new and ran well. But it did not have seat 3 in the cab only seats for 2 and there was NO RAMP. That was a big problem I was not expecting. That size truck should have a ramp! Not the locations fault but U Haul, I imagine.

breanna H. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

ASHLEY S. le

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Everything was wonderful except for a large 2in deep hole in the middle of the truck (panel was broken so one side was down). When using the dolly it got stuck here easily. We ended up breaking a dresser at one point. It was upsetting.

Bruce J. le

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The customer service person doesn't seem capable of multi-tasking, waiting for him was slightly annoying but still a very polite man.

NANCY F. le

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Le client n'a pas laissé de commentaire.

Jerry P. le

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Le client n'a pas laissé de commentaire.