Marie, Sweet as ever always efficient and on it quickly. Highly recommend. She's a Keeper! See you again. Thank youBetty K.
Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Round Lake Heights, IL 60073
Services dans cet établissement :
- Tue–FriDe 10 h am à 5 h pm
- SamediDe 9 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Juana R.
Le client n'a pas laissé de commentaire.Dominique B.
Marie was excellent. She was very helpful, curtious, & respectful of our time.Dominic D.
Le client n'a pas laissé de commentaire.Cristal M.
I Recommend Marie , She ains ti please; Great customer service friendly Always a smile and makes sure Everything is Perfect. She's a Keeper! Thank you for a Pleasant experience. Have used you 3 times now and definitely recommend this location and Marie. 5 * to her. Will definitely use you again.Betty K.
With the code to enter, you have to be near the facility and do check in, but there isn't enough space in the entry to do it. I was in the entry with no code blocking traffic twice. I'll go to another rental location. This would be my last choice for a rental so inconvenient. If you had a code prior to check in, fine. But there is no convenient way to do itCasey T.
Le client n'a pas laissé de commentaire.Mark S L.
The gated lot was small on a busy road and nowhere to park while I waited an hour to get help from uhaul on a Sunday because the website and self check in was not workingAbby T.
Le client n'a pas laissé de commentaire.Michael M.
The software and U-Haul app is absolutely worthless. Virtual check-in and checkout on a Monday with the office closed both took one hour as photos would not upload. Check-out only occured with excellent phone in customer service as app never worked. I would NEVER rent on Monday again. Office staff Marie was great as I rented before on an earlier Thursday.JOHN S.
Le client n'a pas laissé de commentaire.Robert Y.
Le client n'a pas laissé de commentaire.Joe S.
Marie was very helpful. Need more people like her.James T.
Le client n'a pas laissé de commentaire.James T.
Nothing keep the wonderful lady at the desk very sweet efficient and knows her job well. I recommend this place! MerciBetty K.
Le client n'a pas laissé de commentaire.Ryszard K.
Marie the site manager is an absolute angel. She is friendly, helpful and full of a beautiful personality. I would recommend this facility just so people can meet her. The only thing is the trucks should be cleaned for the next person.LACHELL J.
Le client n'a pas laissé de commentaire.Jesse S.
The app is confusing to the new userRuel E.
Marie was fantastic, very professional & accommodating. She walked me through the whole process, thoroughly & detailing all information I needed. Price was very reasonable.Tammy M.
Place was ready for Me did online order east as 123 highly recommend . Thank you for easy transaction would use this location again. Sorry didn't catch lady's name @desk but she was well experienced and made everything easy to handle my order. Merci.Betty K.
Second time I have come back, I love the owner as she's super friendly. Would still recommend her!Patrick R.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Tommy P.
The lady is kind, friendly and welcomingVenatius N.
The lady at the counter seemed a bit racist when I said I was from Chicago, she replied I know you're glad you're not getting shot at. As I am a black woman that was a bit stereotypical to say. Especially not know if I were from one of the better parts of Chicago. However the rates were affordable.rachel M.
Le client n'a pas laissé de commentaire.Francisco D.
Marie truly gives great service. This is my second time at this location. N that will be the location I will always use. Thx u uhaulAngela J.
Just keep up the great, friendly service!Diana N.
I really appreciated the customer service, this location stood out for me vs any other location. Will be back again!Patrick R.
I think the whole EXCELLENT experience was mostly due to Marie!! She made the whole experience comfortable due to the following reasons: -she answered all of my questions -she offered the required information of things I did not ask -she has an EXCELLENT customer service attitude (and funny)!! -she called back promptly for questions -she had all of my requested items (floor dolly, applicance dolly, and blankets) waiting for me (at time of requested rental). overall, VERY Happy!! I will DEFINITELY rent from Uhaul again (because of Marie). Thank you!!Shailesh P.
Marie was great, very professional and helpful.Chris L.
Le client n'a pas laissé de commentaire.EFREN H.
Maria is very helpful person, should be more people like her. Merci.Adam K.
24/7 feature is amazing. This location was a pleasure to deal with.Michael J.
Marie was fabulous. She was efficient knowledgeable and friendly. The process of pick up drop off was easy ThanksDenise I.
Le client n'a pas laissé de commentaire.Gabriel R.
Le client n'a pas laissé de commentaire.Louis S.
Easy in and out. Simple to do the return process.Scott J.
Marie was awesome!!!Peter B.
Le client n'a pas laissé de commentaire.Ross C.
I can't think of any more to improve service. My experience with Marie was outstanding, very pleasant. Merci.Brian J.
Le client n'a pas laissé de commentaire.Kim M.
Owner/manager is a total scammer. Overcharged me$63. I literally will not trust U-haul ever again for any storage or truck rental needs because of this experience.Eric M.
The location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I'm pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it's HR dept is extremely busy. If it weren't for Marie at the location, i would never have gotten my truck.Danielle B.
Le client n'a pas laissé de commentaire.Julio C V.
Le client n'a pas laissé de commentaire.Regina G.
Fix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuelNancy M.
Le client n'a pas laissé de commentaire.Cynthia N.
Keep up with the good worksChristopher Y.
A U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.ANGELA F.
The only issue I had was with the App. Nothing really worked the way it should.Michael S.
I did see a door open sign when the door was closed properlySanjay R.
Helpful & kind.Oscar B.
The online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.Harry M.
Le client n'a pas laissé de commentaire.Ross C.
Le client n'a pas laissé de commentaire.Maxwell M.
Le client n'a pas laissé de commentaire.JONATHAN A.
Easier way to check in and out equipment.Serafin L.
Fantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.CHARLES G.
We use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.Steven H.
Le client n'a pas laissé de commentaire.kENNETH M.
Le client n'a pas laissé de commentaire.JESUS C.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.SCOTT A.
Clean the vehicle, especially in the times we're living in.Sara M.
Everything was exceptional! Front desk person was very helpful.Angela D.
Marie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.RANDY J.
Since this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.Dana R.
Le client n'a pas laissé de commentaire.KIRK R.
Le client n'a pas laissé de commentaire.RALPH S.
The staff was so nice and helpful. This location will have a life time customer from me.DAMANJIT K.
Rep was outstanding Great customer service!RICHARD K.
Marie was awesome to work with and very focused on customer service. I will definitely rent from her again!Daniel H.
Le client n'a pas laissé de commentaire.Rashawn R.
No complaints. Very efficient and friendly serviceErin B.
Le client n'a pas laissé de commentaire.Merlie R.
Le client n'a pas laissé de commentaire.Scot M.
Incorrectly chargedNilesh R.
I raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photosMichelle M.
They somehow allow for after hours drop offs, but it's a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn't and had to bring it back home was a complete waste.Jonathan M.
Le client n'a pas laissé de commentaire.Luz Cecilia V.
Truck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!William B.
Very simple process to do mobile check out and check in. Very convenient!Kyle H.
Le client n'a pas laissé de commentaire.Alfredo J.
Le client n'a pas laissé de commentaire.KEVIN M.
Your online pickup system sucks. It took an hour to work through and finally get it to work and pickup the truck. If this is the experience all customers have using this program, you should get it fixed.Dominic D.
Le client n'a pas laissé de commentaire.Thomas R.
Next time tell the customer that there is a 20 dollar after hours fee especially if they ask if they can drop it off after hours....instead of saying yes, say yes and it will be 20 dollars to do so.Tara F.
Le client n'a pas laissé de commentaire.Johnathan A.
The truck was very dirty and sounded scary when driving there is obviously something wrong with it i was nervous driving it The office people were very rude I have rented many trucks from you guys and this was the worst!!!Kristina G.
Le client n'a pas laissé de commentaire.Katherine W.
Le client n'a pas laissé de commentaire.LAKEISHA F.
Le client n'a pas laissé de commentaire.GEORGE G.
Continue giving customers the same courteous and friendly attitude like we received. The customer service was excellent!MICHAEL B.
Le client n'a pas laissé de commentaire.Nicholas N.
Very helpful and friendlyRoger I G.
Using the app to return the truck is not too bad. Using the app to pickup a truck was fairly cumbersome last time I used it. Seems like it was a bit overkill on the verification (such as having another person to call). Would be nice if you could just gather enough info before arriving to pickup that the actual pickup could go faster. I think from now on I'll just plan on picking up when the place is open and then return it when I need to. Using the app for the pickup actually makes it harder than just going there when the place is open.JOHN A.
Le client n'a pas laissé de commentaire.Louis B.