Customer Reviews for Lake County Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake County Storage LLC

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Sarah S.
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Customer did not leave a comment.

alton W.
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nothing everything was great

Shaun N.
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Keith R.
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Timothy H.
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JONATHAN G.
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Thomas S.
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Rented from one location. Person from that location called to let me know truck came back in and will be available for me to pick up. Then uhaul corporate called later that day and left me a message that my original location was not a 24/7 and I had to get my truck from another location. The hours of operation were exactly the same as the original location. This added unnecessary miles to my rental. When I went to pick up my truck the so said I did not have a reservation even though I had confirmation emails. Through your chat feature I spent about half an hour to finally get the codes to get in the facility. They said the problem was that I did not pick up the truck at 8pm. The start of my 24hr rental. I feel the reservation should be kept open the full 24hr time I rented the truck. This caused undo aggravation and time to my move.

Steven R.
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There was no one onsite! Which sucks when you have to have an access code to enter the property and the 34 1/2' long truck is sticking out into a busy road. Luckily a patron of the facility arrived shortly after I did and gave me his code to enter the facility. Too bad no one was onsite to check in the vehicle. It was a shit experience.

Tony B.
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Customer did not leave a comment.

Lisa A.
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U haul did not explain 24/7 share very well Very disappointed

Dave C.
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We had a 9 AM reservation. The location was supposed to open at 9 but no one showed up until 10 AM. Then I was on 24/7 share or something like that, so once I could get into the location I had to go through that process to rent the truck and also go through the same process when I returned it. It's a hassle having to go around and take pictures of , myself, my license, etc. to rent the truck. then when I return the women sitting behind the desk just sits there and tells me to use the app to check the truck back in. So I have to go back out and take pictures of the mileage, gas level, and multiple truck interior pictures before I can check out. No point having a human there if they can't show up on time, and when they are there just tell you to go do it yourself. Bad experience overall.

Pam R.
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Customer did not leave a comment.

John G.
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if I did not inspect trailer I would have been charged for a missing light lense entire housing. After waiting for the installer to install new lense.... it fell out 200 miles later because he used too small of screws! I was not told the wiring harness was short and I must pick up my own adaptor to have lights!

DALE M.
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Kept getting message the tire pressure was low

Jennifer R.
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Picking up the van using the app was confusing to me and did not flow well. The facility was not open on Sunday, next time I will go to a place that is open.

Humberto H.
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Ron S.
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brett G.
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JEFF V. | Overall Experience |
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Continual price increases caused me to move. Found indoor storage for a more reasonable price.

Brian N.
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Having problems with lockbox. No one around to help

DEBORAH V.
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Customer did not leave a comment.

TOM S. | Overall Experience |
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The facilty should add more lights and camera's in the front of the facility. This will help if there is an accident or theft takes place.

Mikhail K.
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Michael M.
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Larry A. S.
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I rent from u-haul eight to ten times a year. This truck was filthy and the cargo area was unsafe.

Mary A O.
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Dallas R.
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I WILL NEVER USE THIS PLACE AGAIN! I picked the truck up and the woman explained that the truck was clean and inspected when last returned. I drove the truck to the local Home Depot to pickup building materials but they were not available. I drove the truck back without ever opening the back door. I was charged $25 cleaning fee because they said that there was glass in the back of the truck. How can there be glass if the truck was inspected prior and I never opened the door? The woman was very rude and unwilling to assist me. I think that it is their attempt to swindle customers and make more money (as they are a smaller family owned operation and this was the daughter). I use Uhaul alot in the past but this has certainly jeopardized my future relationship with them.

josh A.
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I arrived and the location was closed, gate locked. I was unable to contact uhaul customer support or the location. I sat around for more than half an hour until someone exited the location, then I had to wait again to get out. Horrible experience.

Kelly S.
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Customer did not leave a comment.

Dan B.
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Awesome job! Our furniture was very heavy and they did an excellent job.

john W.
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I tried to register oml;ine but your system locked up on me. Before it did, I had scheduled a pick up of 12noon. We got there and there was a sign that they would be back at 12:30 so we had to wait. The system did go through as she had my info there. It added the insurance though that I did not want. The truck was great. Very new and ran well. But it did not have seat 3 in the cab only seats for 2 and there was NO RAMP. That was a big problem I was not expecting. That size truck should have a ramp! Not the locations fault but U Haul, I imagine.

breanna H.
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William M.
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ASHLEY S.
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Everything was wonderful except for a large 2in deep hole in the middle of the truck (panel was broken so one side was down). When using the dolly it got stuck here easily. We ended up breaking a dresser at one point. It was upsetting.

Bruce J.
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The customer service person doesn't seem capable of multi-tasking, waiting for him was slightly annoying but still a very polite man.

NANCY F.
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Jerry P.
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ELIZABETH H.
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donald H.
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matt V.
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Steve M.
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Jose F.
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Staff was very professional and nice . Would recommend your storage facility to my freiends and family.

Dan M.
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JAMES T.
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Delphine M.
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The system was updating this morning so check in was slow. But the associate that was working was very attentive and made the experience very good. I think updates should be done on Sundays while the office is closed.

Laure F.
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I made my reservation a day ahead so I could have everything ready to go when I got there. Was very disappointed to be pointed to a van that was buried in 9 inches of snow. Took me 20 minutes to get the snow off the windshield and another five minutes to wait for the windshield to be defrosted. Finally get ready to go, (while I'm freezing cold f from digging and wet from my feet to my knees) the van is stuck because of the nine inches of snow behind it. No one comes out to help me, takes another 10 minutes to dig and push my way out of the snow. The experience was horriable! Never again will I rent a truck from your location. As a customer I should not have had to move the snow off van especially 6-9 inches!!!

Richard C.
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Was charged for cleaning when truck was brought back in same condition. I had to remove the snow from the truck when picked up. They hadn't plowed yet and had trouble returing truck. Received a call from person running the place, was given attitude about where I parked the truck and dropped keys. I would never use this location again, personal rude

Robert H.
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wayne A.
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The agent was VERY rude and unprofessional. She refused to look over the truck with me. Didn't even tell us to do it. She accused me of lying when I told her the pads were not sealed. I had to argue with her to put a seal on it. She was wearing pink pajama pants in the office. It was the worst rental experience I've ever had. I will never rent from this location again!

George W.
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Everything went great and very smooth process.

William S.
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Customer did not leave a comment.

FREDERICK R.
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It was a smooth good transaction. The woman in the office was great. It was a van rental for a couple of hours. She made check out and rreturn easy. Thanks

jacob M.
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Jason H.
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bruce J.
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Went to pick up my rental truck at 10a however they did not open the gate until 1010a I had to sit and wait. The service person and truck was all good it was just the waiting to open that was a problem.

Angel R.
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Here's Da problem.. I asked for a breakdown of my billing... I saw charge $100 for cleaning. Which I took photo inside Da cap.. miles side of the truck and inside the back of the truck which it was clean... upon returning the truck on Sunday there was no one there to received truck... it was close ..just to charge me $100.00 for cleaning which is a lie... My name is Angel Rosario 773 263 4642...

DANIEL S.
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Danielle at Lake County Storage is a pleasure to work with. Efficient and friendly, that's what it is all about. THANK YOU Dan S

REBECCA B.
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Mike R.
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MARCELO C.
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Great service and the truck ran well.

JIM F.
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DOUG F.
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Jesse A.
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Claude H.
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No direct telephone number. Got there at 5:45 pm. No after hours drop off. Customer service at their"call center" were useless. Unless they can come up with an obvious after hours drop off, then U-Haul should drop them

MARIE K.
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David W.
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Christina C.
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I came to pick up the trailer and found out that there was no assistance to help me hook it up to the truck. The individual in the office at Lake County Storage actually made a phone call to someone to help me. She went out of her way to accommodate. Wonderful employee and the check out was extremely efficient and very customer friendly! Thank you so much!

carlos R.
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Daniel was great to work with and she made the rental process easy.

Zach M.
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Truck was parked in muddy water. Maybe a paved parking lot area. Truck needed to be jumped as it wouldn't start. However the respond of the repair tech was quick and worked no problem after

Leslie M.
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DAVID H.
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RITA B.
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MIKE B.
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susan H.
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The key code the girl gave me to let myself back thru gate after hours to drop off the cargo van I rented, did NOT work! If it wasn't for another guy coming OUT of the property, I would NOT have been able to gain access to the property for dropoff!!!!!! **** Also, When I asked the girl to do a work around of the rental van BEFORE I left with it, she insisted that it had already been looked over from the previous renter dropoff.. I told her that made NO sense because, just like renting a car from Enterprise, the agent and the customer ALWAYS do a walk around of inside and out review for any damage BEFORE a customer drives off with it! But I INSISTED!!! that I would NOT be taking the van WITHOUT doing a walk around inside and out to protect myself! ** If I were UHAUL, and ALL locations, I would INSIST that ALL employees and customers do a walk around in and out of the vehicle being rented BEFORE THE VEHICLE LEAVES THE PROPERTIES! **

Andy D.
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SUPER NICE

deven T.
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I was charged a $14.00 fee on my invoice for insurance that I did not approve of and was not made aware of when I set the reservation over the phone. Very concerning and not the fault of the rental location but customers should be aware of ALL fees and charges.

Toni B.
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Customer did not leave a comment.

John P.
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was charged for over double the mmileage I actually travelled.

ALBERT P.
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Everything was perfect. Thank you.

ron B.
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We had a great experience from both locations. Thank you very much!

Jennifer S.
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I originally requested a 24' truck. it was confirmed online. When I received my confirmation text message I was notified that I could pick up my truck at 6:30pm when i had requested 9am. They also confirmed a smaller truck (20'). I called UHaul and said that a 20' truck at 6:30pm was unacceptable. At that time I was notified that a 20' truck was unavailable and I had to settle for a 17' foot truck. It gets better. In order to compensate for the loss of 7' of covered truck space, i had to grab a trailer for the hitch in another town with the smaller truck they gave me and pay for that mileage to pick it up and drop it off. Also, because I received a smaller truck, I had to make multiple trips, increasing my mileage. I was moving literally 10 minutes away, but because of the extra trips I had to take, I racked up 74 miles. Next, when I picked up the truck, I ordered 24 furniture pads. When I got there, they only had 21, but I was charged for all 24. Management has yet to explain why, and provide a refund. Next, I requested 1 dolly. I was charged for 2, and I didn't use the dolly they provided as my helpers showed up with 3 altogether. They refuse to refund me the cost of one of the dollies. It was explained to me that because I requested it, even though I didn't use it, I still have to pay for it. Where's the logic here? If I did not request a dolly, and I detached the one they have on the truck, I would be charged for using it. If I did not ask for a dolly, and did not use the one attached to the truck, I would not be charged for it. Why are they demanding I pay for a dolly I did not use? I received a phone call from someone at the regional office. He refused to refund the overcharge on the furniture pads and he refused to refund the price of the other dolly. When I asked him to else I can talk to, he replied that there is no one else. I advised him that it's highly unlikely he has no boss. I asked him who his boss was and he gave me a name. I asked if I can be transferred to her, he said, "No, I don't have the ability to transfer you." He gave me the number to the regional office (which is the same office he was calling from). I said, "So you want me to call back the same number that you are calling me from to ask to speak to your boss (that he initially didn't have)." he said, "yes." I currently have left a message with someone who answered the phone there and left a message for that guy's boss. ................to be continued.

NANCY P.
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samantha M.
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GENE T.
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In addition to our earlier comments about the "cleaning" charge, we were under the impression that this rental came with a free month of storage. We learned at the storage facility, this didn't apply to this location. We simply shopped the list of providers you had on your website. It clearly stated that these facilities participate in the free month offer, for using UHaul. This is another disappointment. Your company makes it difficult to do business. We did our homework and in the end, not only did we NOT get a free month of storage, we got slammed with $25 fee.....AND we returned the truck with 1/2 tank of gas, when we were only required to return it with 1/4 tank of gas. We feel entitled to a free month storage and a refund of the gas or $25 fee. Sorry but we feel taken advantage of. Gene and Diane Taylor

KRIS W.
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I SCHEDULED 3 DAYS IN ADVANCE FOR A TOW DOLLY. WENT TO THE YARD AND ALL THREE TOW DOLLY'S HAD NON FUNCTIONING TAIL LIGHTS. SO I HAD TO GO TO ANOTHER LOCATION FOR MY EQUIPMENT PICKUP. THIS IS POTENTIONALY DANGERIOUS AND NOT ACCEPTABLE.

MATTHEW S.
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Brian F.
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TIM V.
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CHERYL N.
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I made a reservation and went to pick up the box truck and was told the reservation had been canceled and I was charged $50.00. When I originally made the reservation, nothing was said to me or explained that I had to be at the pick up location at a specific time or of any cancellation fees. I asked if the truck was still available and rented it. Now I receive my online bill and I am being charged $25.00 for a cleaning fee... and I KNOW for a fact the truck was left exactly they way I picked it up (clean)! Anything to get extra money!!!! I should have taken before and after pictures,(my mistake that I didn't) Very disappointed....

DAWN Z.
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JAMES B.
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RUTH F.
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U-HAUL could have been out of Crystal Lake, Illinois which was much nearer to my home for pickup

MIKE C.
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Customer did not leave a comment.

APRIL P.
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EDWARD H.
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CHARLENE J.
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Richard K.
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The front desk is not only unhelpful but rude too. When I told her that I was not satisfied with the service, she asked me "who do you want to talk to as I am the manager?" I told her corporate and when I asked to write me the number, she just said 1800 uhaul and looked the other way. When I spoke to corporate and when I asked for a manager, she transferred me back to the lake county facility. I called back and I spoke to a very fine gentleman who was able to resolve my issue in a very professional and courteous manner. He made me change my mind about dumbing Uhaul..

MICHAEL C.
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There was no walk through on the equipment I rented. I was not asked to mark or look for damage before I took the truck. UHAUL did not have the equipment I requested, AGAIN. I would recommend you not take reservations for equipment you can't deliver.

KRISTY S.
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MICHELLE W.
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JAMES B.
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JODI H.
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Danielle was amazing and very helpful.

No reviews have been submitted for this location.

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