The location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I'm pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it's HR dept is extremely busy. If it weren't for Marie at the location, i would never have gotten my truck.Danielle B.
Customer Reviews for Lake County Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Round Lake Heights, IL 60073
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 10h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Julio C V.
Le client n'a pas laissé de commentaire.Regina G.
Fix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuelNancy M.
Le client n'a pas laissé de commentaire.Cynthia N.
Marie is amazing and would absolutely recommend!Penni J H. | Expérience générale
Keep up with the good worksChristopher Y.
A U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.ANGELA F.
The only issue I had was with the App. Nothing really worked the way it should.Michael S.
I did see a door open sign when the door was closed properlySanjay R.
Helpful & kind.Oscar B.
The online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.Harry M.
Le client n'a pas laissé de commentaire.Ross C.
Le client n'a pas laissé de commentaire.Maxwell M.
Le client n'a pas laissé de commentaire.JONATHAN A.
Easier way to check in and out equipment.Serafin L.
A very good value for the money to rent the space. Staff was very helpful and friendly. When I need to rent storage in the future I will be returning to Lake County Storage of Round Lake Heights. Great palce and a great price!MICHAEL K. | Expérience générale
Fantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.CHARLES G.
We use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.Steven H.
Le client n'a pas laissé de commentaire.kENNETH M.
Le client n'a pas laissé de commentaire.JESUS C.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.SCOTT A.
Clean the vehicle, especially in the times we're living in.Sara M.
Everything was exceptional! Front desk person was very helpful.Angela D.
Marie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.RANDY J.
Since this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.Dana R.
Le client n'a pas laissé de commentaire.KIRK R.
Le client n'a pas laissé de commentaire.RALPH S.
The staff was so nice and helpful. This location will have a life time customer from me.DAMANJIT K.
Rep was outstanding Great customer service!RICHARD K.
Marie was awesome to work with and very focused on customer service. I will definitely rent from her again!Daniel H.
Le client n'a pas laissé de commentaire.Rashawn R.
No complaints. Very efficient and friendly serviceErin B.
Le client n'a pas laissé de commentaire.Merlie R.
Le client n'a pas laissé de commentaire.Scot M.
Incorrectly chargedNilesh R.
I raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photosMichelle M.
They somehow allow for after hours drop offs, but it's a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn't and had to bring it back home was a complete waste.Jonathan M.
Le client n'a pas laissé de commentaire.Luz Cecilia V.
Truck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!William B.
Very simple process to do mobile check out and check in. Very convenient!Kyle H.
Le client n'a pas laissé de commentaire.Alfredo J.
could not have been happier with this location and its people.MICHELLE B. | Expérience générale
The Staff are very understanding in working with you. I will defiantly recommend this place & their prices are very reasonableGLADYS F. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie V. | Expérience générale
Amazing people and great place to store my things.KATIE G. | Expérience générale
Le client n'a pas laissé de commentaire.JASON H. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN M.
Your online pickup system sucks. It took an hour to work through and finally get it to work and pickup the truck. If this is the experience all customers have using this program, you should get it fixed.Dominic D.
Le client n'a pas laissé de commentaire.Thomas R.
Next time tell the customer that there is a 20 dollar after hours fee especially if they ask if they can drop it off after hours....instead of saying yes, say yes and it will be 20 dollars to do so.Tara F.
Le client n'a pas laissé de commentaire.Johnathan A.
The truck was very dirty and sounded scary when driving there is obviously something wrong with it i was nervous driving it The office people were very rude I have rented many trucks from you guys and this was the worst!!!Kristina G.
Le client n'a pas laissé de commentaire.Katherine W.
Le client n'a pas laissé de commentaire.LAKEISHA F.
Le client n'a pas laissé de commentaire.GEORGE G.
Continue giving customers the same courteous and friendly attitude like we received. The customer service was excellent!MICHAEL B.
Le client n'a pas laissé de commentaire.Nicholas N.
Very helpful and friendlyRoger I G.
Using the app to return the truck is not too bad. Using the app to pickup a truck was fairly cumbersome last time I used it. Seems like it was a bit overkill on the verification (such as having another person to call). Would be nice if you could just gather enough info before arriving to pickup that the actual pickup could go faster. I think from now on I'll just plan on picking up when the place is open and then return it when I need to. Using the app for the pickup actually makes it harder than just going there when the place is open.JOHN A.
Le client n'a pas laissé de commentaire.Louis B.
First off, when choosing the facility online they do not tell you if the actual facility will be open on the day you have the reservation. The process of receiving the access code to the facility was confusing, you need to start the pickup process before you can get into the facility even though you dont have access to the truck yet. You need to write down the access code to the facility because it doesn't give it to you again when atarting the dropoff process. After dropping off the truck there was no way to exit facility due to no one being on-site, the only way the gate opens to exit is if you are in a vehicle so i would have been stuck behind a barbed wire fence all night if someone had not driven up in a car. I would not recommend this facility to anyone.Matthew C.
I made a reservation for 1130am at the lakemoore location. 3 days before my move I was told that my reservation was moved to the McHenry location. I showed up to pick up my 17 foot truck. To be told that I can't get it until 530pm. I wasn't given a straight answer for why my 1130am reservation got moved to 530pm. Ended up getting sent to the round lake beach location to get a cargo van.... so yeah went from a 17 foot truck that was reserved at one location to a cargo van 3 location's later. I will never use uhaul again. Or recommend then to anyone.Vincent J.
Uhaul in its entirety was great in both customer service and equipment for my working vacation. The flexibility and ability to adapt to schedule changes made this trip easy. Merci!GEORGE A.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Paul H.
Remind the customer to ask and take note of the code to open the gate of the facility. This will help prevent delay in returning the rental. I suggest using the U-Haul app. I used the U-Haul app to pick up and return the rental. The app is easy to use and makes the whole process pleasant. This was my experience. When I picked up the rental, I did not need the code because the gate was open. When I returned the rental, the gate was already closed (after office hours). I had to call the U-Haul customer service number for assistance. After explaining what I need to the first U-Haul customer rep, I was requested to hold so the rep can find out. While I was waiting, the call was disconnected. I had to call again. I was informed by the second U-Haul rep (Jennifer - was pleasant to talk to) that their office does not have the code and that she needs to transfer me to U-Haul 24/7. Once I was connected, I was immediately given the code which enabled me to enter the facility and return the rental. These series of calls would not have been needed had I had the code.Dennis B.
Le client n'a pas laissé de commentaire.Sarah S.
nothing everything was greatalton W.
Le client n'a pas laissé de commentaire.Shaun N.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.JONATHAN G.
Rented from one location. Person from that location called to let me know truck came back in and will be available for me to pick up. Then uhaul corporate called later that day and left me a message that my original location was not a 24/7 and I had to get my truck from another location. The hours of operation were exactly the same as the original location. This added unnecessary miles to my rental. When I went to pick up my truck the so said I did not have a reservation even though I had confirmation emails. Through your chat feature I spent about half an hour to finally get the codes to get in the facility. They said the problem was that I did not pick up the truck at 8pm. The start of my 24hr rental. I feel the reservation should be kept open the full 24hr time I rented the truck. This caused undo aggravation and time to my move.Thomas S.
There was no one onsite! Which sucks when you have to have an access code to enter the property and the 34 1/2' long truck is sticking out into a busy road. Luckily a patron of the facility arrived shortly after I did and gave me his code to enter the facility. Too bad no one was onsite to check in the vehicle. It was a shit experience.Steven R.
Le client n'a pas laissé de commentaire.Tony B.
U haul did not explain 24/7 share very well Very disappointedLisa A.
We had a 9 AM reservation. The location was supposed to open at 9 but no one showed up until 10 AM. Then I was on 24/7 share or something like that, so once I could get into the location I had to go through that process to rent the truck and also go through the same process when I returned it. It's a hassle having to go around and take pictures of , myself, my license, etc. to rent the truck. then when I return the women sitting behind the desk just sits there and tells me to use the app to check the truck back in. So I have to go back out and take pictures of the mileage, gas level, and multiple truck interior pictures before I can check out. No point having a human there if they can't show up on time, and when they are there just tell you to go do it yourself. Bad experience overall.Dave C.
Le client n'a pas laissé de commentaire.Pam R.
if I did not inspect trailer I would have been charged for a missing light lense entire housing. After waiting for the installer to install new lense.... it fell out 200 miles later because he used too small of screws! I was not told the wiring harness was short and I must pick up my own adaptor to have lights!John G.
Kept getting message the tire pressure was lowDALE M.
Picking up the van using the app was confusing to me and did not flow well. The facility was not open on Sunday, next time I will go to a place that is open.Jennifer R.
Le client n'a pas laissé de commentaire.Humberto H.
Le client n'a pas laissé de commentaire.Ron S.
Le client n'a pas laissé de commentaire.brett G.
Continual price increases caused me to move. Found indoor storage for a more reasonable price.JEFF V. | Expérience générale
Having problems with lockbox. No one around to helpBrian N.
Le client n'a pas laissé de commentaire.DEBORAH V.
The facilty should add more lights and camera's in the front of the facility. This will help if there is an accident or theft takes place.TOM S. | Expérience générale
Le client n'a pas laissé de commentaire.Mikhail K.
Le client n'a pas laissé de commentaire.Michael M.
I rent from u-haul eight to ten times a year. This truck was filthy and the cargo area was unsafe.Larry A. S.
Le client n'a pas laissé de commentaire.Mary A O.
I WILL NEVER USE THIS PLACE AGAIN! I picked the truck up and the woman explained that the truck was clean and inspected when last returned. I drove the truck to the local Home Depot to pickup building materials but they were not available. I drove the truck back without ever opening the back door. I was charged $25 cleaning fee because they said that there was glass in the back of the truck. How can there be glass if the truck was inspected prior and I never opened the door? The woman was very rude and unwilling to assist me. I think that it is their attempt to swindle customers and make more money (as they are a smaller family owned operation and this was the daughter). I use Uhaul alot in the past but this has certainly jeopardized my future relationship with them.Dallas R.
I arrived and the location was closed, gate locked. I was unable to contact uhaul customer support or the location. I sat around for more than half an hour until someone exited the location, then I had to wait again to get out. Horrible experience.josh A.
Le client n'a pas laissé de commentaire.Kelly S.
Awesome job! Our furniture was very heavy and they did an excellent job.Dan B.
I tried to register oml;ine but your system locked up on me. Before it did, I had scheduled a pick up of 12noon. We got there and there was a sign that they would be back at 12:30 so we had to wait. The system did go through as she had my info there. It added the insurance though that I did not want. The truck was great. Very new and ran well. But it did not have seat 3 in the cab only seats for 2 and there was NO RAMP. That was a big problem I was not expecting. That size truck should have a ramp! Not the locations fault but U Haul, I imagine.john W.
Le client n'a pas laissé de commentaire.breanna H.
Le client n'a pas laissé de commentaire.William M.
Everything was wonderful except for a large 2in deep hole in the middle of the truck (panel was broken so one side was down). When using the dolly it got stuck here easily. We ended up breaking a dresser at one point. It was upsetting.ASHLEY S.
The customer service person doesn't seem capable of multi-tasking, waiting for him was slightly annoying but still a very polite man.Bruce J.
Le client n'a pas laissé de commentaire.NANCY F.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.ELIZABETH H.
Le client n'a pas laissé de commentaire.donald H.
Le client n'a pas laissé de commentaire.matt V.
Le client n'a pas laissé de commentaire.Steve M.
Excellent service à la clientèle. The facility and storage until was clean. The employee working the counter was very helpful and nice.Privacy R. | Premières impressions
VERY FRIENDLY AND GOOD LOCATIONPrivacy R. | Premières impressions
The CSR was very helpful and courteous. Thank you.Privacy R. | Premières impressions
The counter help was very friendly and was very informative of the rules and policiesPrivacy R. | Premières impressions
Staff was VERY nice and friendly. Our code didn`t work to get in that night, and we called and got a temporary code. VERY HELPFUL!Privacy R. | Premières impressions
The unit was clean and the person at the counter was really nice.Privacy R. | Premières impressions
made reservation through the call service and the customer service was excellent over the phone! at the facility, front desk staff was friendly and efficient, the storage unit was clean.Privacy R. | Premières impressions
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