Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)

250 évaluations

1100 W Rollins Rd   Round Lake Heights, IL 60073

(847) 886-4336

Heures d’ouverture

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(847) 886-4336

1100 W Rollins Rd
Round Lake Heights, IL 60073

Services dans cet établissement :

Heures d’ouverture

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service by Marie. Was a pleasure to work with and explained everything!! I will be back. Merci

Victor Renaud 
Évaluation :
2

Floor of cab was covered in mud and seats were dirty. I was in a bind and it was the only vehicle they had, so I took it anyway. Upon returning it less than 2 hours and only 11 miles later, I was charged a cleaning fee. This was very disappointing.

VANESSA FLEENOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Enciso 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie Nunez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Pasternack 
Évaluation :
4

She was super sweet!

Jace Johns-Cooper 
Évaluation :
5

Marie was awesome! very happy experience Tim.

Timothy Douglas 
Évaluation :
5

Marie went overboard to help me since older customer! Thank you for her!

Anthony Coughlin 
Évaluation :
5

I have no complaints! Great service!

Jesus Negron 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe Shuman 
Évaluation :
5

Marie is the BEST! What a wonderful employee. Do kind and professional at her work. She was training a beautiful young lady Katie who was equally wonderful. I appreciate how caring and attentive they both were. I will use again if I'm in need and will definitely recommend this place just because of the employees.

sharon reitinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie Kongkaeow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Schumacher 
Évaluation :
5

Marie was very friendly and nice at the front counter. Everything went well

DAVID CORZINE 
Évaluation :
5

Marie, Sweet as ever always efficient and on it quickly. Highly recommend. She's a Keeper! See you again. Thank you

Betty Kent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana Reyes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique Bankston 
Évaluation :
5

Marie was excellent. She was very helpful, curtious, & respectful of our time.

Dominic Delvecchio 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cristal Manzanarez 
Évaluation :
5

I Recommend Marie , She ains ti please; Great customer service friendly Always a smile and makes sure Everything is Perfect. She's a Keeper! Thank you for a Pleasant experience. Have used you 3 times now and definitely recommend this location and Marie. 5 * to her. Will definitely use you again.

Betty Kent 
Évaluation :
1

With the code to enter, you have to be near the facility and do check in, but there isn't enough space in the entry to do it. I was in the entry with no code blocking traffic twice. I'll go to another rental location. This would be my last choice for a rental so inconvenient. If you had a code prior to check in, fine. But there is no convenient way to do it

Casey Torrey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S Lerner 
Évaluation :
2

The gated lot was small on a busy road and nowhere to park while I waited an hour to get help from uhaul on a Sunday because the website and self check in was not working

Abby Totero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mahoney 
Évaluation :
5

The software and U-Haul app is absolutely worthless. Virtual check-in and checkout on a Monday with the office closed both took one hour as photos would not upload. Check-out only occured with excellent phone in customer service as app never worked. I would NEVER rent on Monday again. Office staff Marie was great as I rented before on an earlier Thursday.

JOHN SULLIVAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Yerushalmi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Sortman 
Évaluation :
5

Marie was very helpful. Need more people like her.

James Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Taylor 
Évaluation :
5

Nothing keep the wonderful lady at the desk very sweet efficient and knows her job well. I recommend this place! Merci

Betty Kent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryszard Korzeniowski 
Évaluation :
5

Marie the site manager is an absolute angel. She is friendly, helpful and full of a beautiful personality. I would recommend this facility just so people can meet her. The only thing is the trucks should be cleaned for the next person.

LACHELL JEFFRIES-HANSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Schneider 
Évaluation :
5

The app is confusing to the new user

Ruel Entona 
Évaluation :
5

Marie was fantastic, very professional & accommodating. She walked me through the whole process, thoroughly & detailing all information I needed. Price was very reasonable.

Tammy McDonald 
Évaluation :
5

Place was ready for Me did online order east as 123 highly recommend . Thank you for easy transaction would use this location again. Sorry didn't catch lady's name @desk but she was well experienced and made everything easy to handle my order. Merci.

Betty Kent 
Évaluation :
5

Second time I have come back, I love the owner as she's super friendly. Would still recommend her!

Patrick Roche 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Moeller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy Price 
Évaluation :
5

The lady is kind, friendly and welcoming

Venatius Ndah 
Évaluation :
3

The lady at the counter seemed a bit racist when I said I was from Chicago, she replied I know you're glad you're not getting shot at. As I am a black woman that was a bit stereotypical to say. Especially not know if I were from one of the better parts of Chicago. However the rates were affordable.

rachel marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco De-Santiago 
Évaluation :
5

Marie truly gives great service. This is my second time at this location. N that will be the location I will always use. Thx u uhaul

Angela Jones 
Évaluation :
5

Just keep up the great, friendly service!

Diana Nezzer 
Évaluation :
5

I really appreciated the customer service, this location stood out for me vs any other location. Will be back again!

Patrick Roche 
Évaluation :
5

I think the whole EXCELLENT experience was mostly due to Marie!! She made the whole experience comfortable due to the following reasons: -she answered all of my questions -she offered the required information of things I did not ask -she has an EXCELLENT customer service attitude (and funny)!! -she called back promptly for questions -she had all of my requested items (floor dolly, applicance dolly, and blankets) waiting for me (at time of requested rental). overall, VERY Happy!! I will DEFINITELY rent from Uhaul again (because of Marie). Thank you!!

Shailesh Patel 
Évaluation :
5

Marie was great, very professional and helpful.

Chris Leininger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFREN HERNANDEZ 
Évaluation :
5

Maria is very helpful person, should be more people like her. Merci.

Adam Kepinski 
Évaluation :
5

24/7 feature is amazing. This location was a pleasure to deal with.

Michael Johnson 
Évaluation :
5

Marie was fabulous. She was efficient knowledgeable and friendly. The process of pick up drop off was easy Thanks

Denise Iapichino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Reyes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis Sosnowski 
Évaluation :
5

Easy in and out. Simple to do the return process.

Scott Janssen 
Évaluation :
5

Marie was awesome!!!

Peter bychowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Curran 
Évaluation :
5

I can't think of any more to improve service. My experience with Marie was outstanding, very pleasant. Merci.

Brian Jensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Martinez 
Évaluation :
1

Owner/manager is a total scammer. Overcharged me$63. I literally will not trust U-haul ever again for any storage or truck rental needs because of this experience.

Eric Morstadt 
Évaluation :
5

The location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I'm pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it's HR dept is extremely busy. If it weren't for Marie at the location, i would never have gotten my truck.

Danielle Baruffi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio C Vilchis Huizar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Golston 
Évaluation :
5

Fix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuel

Nancy Miela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Newman 
Évaluation :
5

Keep up with the good works

Christopher Yibor 
Évaluation :
3

A U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.

ANGELA FRY 
Évaluation :
3

The only issue I had was with the App. Nothing really worked the way it should.

Michael Springer 
Évaluation :
5

I did see a door open sign when the door was closed properly

Sanjay Rao 
Évaluation :
3

Helpful & kind.

Oscar Bautista 
Évaluation :
4

The online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.

Harry Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Curran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell Maclin 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JONATHAN ALVAREZ MEJIA 
Évaluation :
3

Easier way to check in and out equipment.

Serafin Loza 
Évaluation :
5

Fantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.

CHARLES GRIFFIN 
Évaluation :
5

We use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.

Steven Hays 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kENNETH MILEWSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS CORTES GUERRERO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN KERR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT ALMQUIST 
Évaluation :
5

Clean the vehicle, especially in the times we're living in.

Sara Malave 
Évaluation :
5

Everything was exceptional! Front desk person was very helpful.

Angela Dorgan 
Évaluation :
5

Marie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.

RANDY JACOBSEN 
Évaluation :
1

Since this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.

Dana Russo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK RIOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH SEYMOURE 
Évaluation :
5

The staff was so nice and helpful. This location will have a life time customer from me.

DAMANJIT KLER 
Évaluation :
5

Rep was outstanding Great customer service!

RICHARD KROL 
Évaluation :
5

Marie was awesome to work with and very focused on customer service. I will definitely rent from her again!

Daniel Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn Rainey 
Évaluation :
5

No complaints. Very efficient and friendly service

Erin Bell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Merlie Reibel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot Miller 
Évaluation :
1

Incorrectly charged

Nilesh Rami 
Évaluation :
4

I raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photos

Michelle Mathia 
Évaluation :
1

They somehow allow for after hours drop offs, but it's a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn't and had to bring it back home was a complete waste.

Jonathan McGrath 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luz Cecilia Veintimilla 
Évaluation :
2

Truck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!

William Barnabee 
Évaluation :
5

Very simple process to do mobile check out and check in. Very convenient!

Kyle Helgesen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Jacobo Jr 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page