Customer Reviews for Lake Erie Lawn & Garden
(Concessionnaire U-Haul dans le voisinage)

1 365 évaluations

7833 Munson Rd   Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

(440) 209-1016

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(440) 209-1016

7833 Munson Rd
Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

The check in process was convenient, quick & thorough. The young lady gave advice on the returning the truck during & after hours. Very pleased with service!

DEBRA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED M. 
Évaluation :
4

Young lady when I returned the vehicle can be a bit more patient with her customer service.

BARRY A. 
Évaluation :
1

Charged me a cleaning fee when I returned the vehicle clean

ALEX S. 
Évaluation :
3

Better location for drop box

MICHAEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN F. 
Évaluation :
1

Worst experience ever! Will not recommend Uhaul to anyone!

rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERMA F. 
Évaluation :
5

We rented a 10" truck and we thought it had a ramp.......would have been helpful

CHERRISE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R. 
Évaluation :
1

When I reserved the truck I was NEVER told there was a 99 cent / mile charge. When I picked up the truck I was NOT told there was a 99 cent / mile charge. I Never signed any form of rental agreement that stated there was a 99 cent / mile charge.In fact, I never signed any type of form or agreement. Why does U-haul use hidden charges to steal money from their customers? You should be ashamed.

DANIEL S. 
Évaluation :
5

All is well

Donald L. 
Évaluation :
5

I used the mobile pickup/return and had some problems with it. When picking up, the site wouldn't accept my photo upload and kept sending me back to the beginning of the process. It finally accepted it but it took about 6+ tries. When returning, again the site wouldn't accept my photo upload and I was glad the location office was open so I could bypass the mobile process and just turn in my key. It was very frustrating. In the future I will avoid using the mobile process if at all possible.

Aurora M. 
Évaluation :
5

Always awesome dealing with Jason Lori and the gang.

MARK G. 
Évaluation :
3

24/7 pick up did not work

DARRELL M. 
Évaluation :
5

Great customer service polite and friendly

JOSEPH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Service was great, so I have no suggestions for improvement.

VICKI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Easy to book, friendly staff, and great location for me.

NICHOLAS B. 
Évaluation :
2

Spent 30 minutes trying to check out the truck on the app. Being charged per mile and for gas is ridiculous. Truck tires, suspension or something need maintained. Very rough driving vehicle

Steve N. 
Évaluation :
4

Van was dirty Inside and out. Needed a good wash on the outside and the inside should have at least been wiped down. All in all great van, and good Customer service.

Peter P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Was quick and easy

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
4

They did not have a dolly so they gave me an appliance dolly that was too big so I did not use it and still got charged for it.When I picked it up they could have explained more about the drop off procedure as they were not busy.

CYNTHIA C. 
Évaluation :
4

I dropped the truck off at 6:13 pm on Saturday

MICHAEL L. 
Évaluation :
3

Less paper work, less paper work, less paper work, less paper work on and on ad nauseum.

RAYMOND S. 
Évaluation :
5

Was some damage to fender of trailer dolly prior to using but it worked as needed.

MICHAEL G. 
Évaluation :
5

Nothing Excellent service on both ends of one way Equipment perfect! Merci

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

allgood ecept van was pretty dirty and inside windows were filthy had to clean to see out windshield- but overall good experience

Jeff B. 
Évaluation :
4

More defined about gas fill up. Vehicle did not have full tank.. notified the office..told me to take a picture. I filled it to where it was and above. Hopefully I won't incur any expenses above that for fuel.

CHRISTINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA F. 
Évaluation :
1

Customer service was rude. The uhaul was fine. The location did serve my needs . I would not go back to this store.

SCOTT C. 
Évaluation :
2

The first young lady i dealt with there was not professional & made me feel uncomfortable, especially with that being my first time coming into their establishment. Overall wasn't a good experience. Cordially, First & last time customer.

tyren V. 
Évaluation :
4

It was a bit dirty but overall a good experience. If you use the website, easy in and out.

Thomas C. 
Évaluation :
5

Tires needed air

Frank S. 
Évaluation :
5

I thought the whole process was quick and easy right down to the online Check-in process.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS J. 
Évaluation :
2

You charged me for 2 days and it was back before 24 hrs!!!

Jorj U. 
Évaluation :
1

This is the second time I payed for something and never received it. The truck was dirty, and drive horrible. When I parked the truck and went through the whole process of dropping off the vehicle, some guy told me i will be charged $40 for parking in the only spot available, also in the same area where I found my truck. So I had to relocate the truck to the other side of the parking lot to avoid a fee that I did not know about. Not happy, again.

Noah H. 
Évaluation :
4

It is unfair to rate my experience on one location since in my recent move I kept getting switched to different locations. In Virginia I was trying to get the Hampton location and got switched to Norfolk and my truck still wasn't ready, they had to go to Chesapeake to pick it up and it made me late for the movers. In Ohio I got switched from one Mentor location to the other last minute, saying that the forts location was closed for the weekend. Why didn't they tell me that when I stopped by on Friday checking on my reservation for Monday. I've used haul for a long time I guess I'll have to start using Penske.

Dennis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

Tire was flat and did not have a cap when I went to put air in at gas station.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lukas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

When I returned it, clerk still says 40 min. Rest to be checked in, needed to be sanitized, 20 minutes minimal. My truck was not cleaned or sanitized when I picked it up at 930 am. As I was leaving, she was going out to check back in a pickup truck returned earlier, as someone else was going to rent it. No cleaning fluid, no wipes, just the contract. Left the pickup, and proceeded to my truck, checking it in. All in 10 min. I guess I just don't understand

JAMES N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Second time renting from this location. Check in agent was helpful and kind.

JACQUELINE J. 
Évaluation :
1

I ordered the truck for a 24 hour pick up, I arrived at the facility at 7AM for my pick up time and was not able to pick up my truck. I had to come back to the facility when they opened at 10AM and was informed that they knew that I wouldn't have a truck available at 7AM, but no one called and let me know that. When I asked them why they didn't call and tell me, they said that's no their job, it's U-Haul's. Last I checked they were the U-Haul representative in the area. When they finally gave me the truck I was informed that I would only be able to use the truck until 11:30 because another customer had it at noon. So I paid for a 1/2 day rental and was only able to use the truck from 10AM to 11:30AM. Seems like a pretty unorganized and unprofessional operation to me. The truck it self was fine, but the service and experience was the worst I have ever had.

ELLIOT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Have the staff be more await and a alert doing business hours so the customer can understand the employee that is working at the counter.

DEBBIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie B. 
Évaluation :
3

I have used uhaul many times over the past 10.years without issue. This time, I rented a van, which was a couple years old with less than 20k miles. The van was filthy, smelled like wet dog and both my son and myself were bit on the ankles by fleas. I rented from uhaul as my son was moving into an apartment for college. We are hoping we didn't introduce fleas into his apartment! Your welcome to contact me with any questions. 630-330-2424.

MARC W. 
Évaluation :
5

The van was an easy ride, it just was dirty, mud on the floor and on the doors. Luckily, I had some tarps at home to use and i washed down the doors before loading up my son's furniture.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Knowledgeable great service. Quick and accurate check in.

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Everything was good.

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

The vehicle itself was very clean. They even sanitized it for us without asking. Vehicle feels like it needs maintenance though. Any speed over 40mph like freeway it shakes really bad. Like a bearing or something but overall absolutely wonderful experience.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
3

speed up the process...had to wait 10mins to update and get my refund

CHERYL G. 
Évaluation :
5

The app to return the truck after hours was a headache. It worked out in the end though

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Thanks great service

DEBORAH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy F. 
Évaluation :
5

The truck bed had rocks and dirt in it and the cab smelled strongly of cigarette smoke.

ERIC B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Branden T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

t was raining during my move yesterday and we discovered there is a leak inside the truck so items inside got wet. Thankfully we discovered it early and were able to cover the items in that area of the truck to prevent further saturation. Feel free to contact me for additional information.

AMANDA H. 
Évaluation :
5

Nice, helpful people.

Tracy E. 
Évaluation :
3

was told I get a $50 guarantee but didn't receive any of that credit and charged for my whole uhaul

samantha S. 
Évaluation :
5

Happy with the whole process. Price was competitive.

JACK A. 
Évaluation :
5

Great experience…everything went smooth

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Mobile app gave wrong location of truck

JASPM S. 
Non les évaluations ont été soumises pour cet établissement.

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