Equipment was clean. But the Uhaul had a check engine light on for an evap leak. The steering was out of alignment, and the front wheels arent balanced making the wheel shake over 50mph.
Brad C
Customer Reviews for Lake Julianne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think the app is ridiculous. I rcvd 3 emails,, thinking that was all there was to it. Mile down the road rcvd text. That said I need to fill out a form at the pick up location. I don't text and drive. This needs to be done at the location by service person. Not a mile down the road while I am driving.
Judith IThe gentleman at lake Julian wa
mitch fNothing. The location was great and they were very fast and helpful.
Keith WImprove site access.
david kI didn't know this location existing until this rental. I'm glad I found it. It gives me a 5th option near me for rentals.
Mark KI cannot imagine how you could make the process any easier or simpler. On-line reservation, pick-up, and return were very easy. Equipment was exactly what I needed. Will definitely use this facility and equipment again in the future, and recommend this to friends & family.
F. EThe rental agent has trouble entering customers personsal info into your computer-based system. For example, it always takes him multiple attempts to enter the customer's credit card information before the transaction is completed.
david kThe car transport was reserved by calling the 800 number and they reserved the rental at the nearest location for the trailer needed. I called the number for our local rental agent, it took 8 calls and finally got an answer that was less than professional. I was informed they didn't know about the reservation. I was there at the time we requested and no one was there. Called the local number and no answer, 15 minutes later a person pulled up and after giving the necessary information we were directed to a trailer parked off the gravel driveway in a very muddy area. After hooking up to my truck my shoes and tires were covered in mud, had to engage 4 wheel drive to get the trailer out of the spot. The trailer performed well and I returned the trailer back to the same spot 2 days later as the rental agent requested. Again muddy shoes and tires had to use 4x4 to get out. I understand not everyone has a nice new building and a paved parking lot but if this represents uhaul I could not be more disappointed. Again the car transport performed well and I am thankful for that, but by the time I was able to drive away with my rental I was concerned that the whole experience was not going to go well.
Kathy DThe location itself was fine but not stocked with moving blankets nor utility dolly that was part of my initial order. Went to woods Hardware on Harrison Ave in Harrison OH and they to were unable to get me the blankets or utility dulley.
Scott HGreat Experience, only thing I can suggest is back up camera on the truck.
Justin DJennifer was super helpful and very pleasant to deal with. Unusual in this day and age. Will always go back when I need to rent the next one.
Mark SThe trailer lights would not connect to the truck lights. 2hrs later figured out it was a fuse. Trailer had a flat about 2hrs away. Also informed another tire was busted.
Shawn SLower the price when I only need it for a f’n hour.
Kenny HLittle hard to find but very nice facility
Joseph KCheck out went like a breeze, very friendly and helpfully. This man is the best, the people from the pick-up location can learn a lot from him.
Dennis Scost more to rent a 5 x 9 trailer than an enclosed truck!!
RICHARD LProcess took to long to check out. They had issues with the system and it took an extended amount of time to rent a small pull behind trailer. Not good experience
CHARLES RI had been working with a different location for everything else, just needed to pickup the truck at this location. It was raining when picking up the truck, dirt got tracked into the floor of the truck.
Kevin HEverything went great. Ron was very nice to work with. Next time I need to rent I will use this same location.
Robert SPossibly adding cruise control.
mikki wKnow this is a rural location near a fishing lake. What makes it excellent is the owner who provides excellent customer service and had everything ready for our appointment. The only improvement could be noting that when leaving in a truck like we had, a left turn onto Harrison avenue can be a blind dangerous turn due to the angle of the roads. Recommend someone in the renting party sit in the passenger seat to see to the right to know when it's clear. I was lucky to have an extra person available to do that for me.
Ronald MUpon leaving u-haul location my personal vehicle sustained a popped tire due to a sharp piece of metal (possibly a gate) on the edge of driveway.
Christopher SAlthough the Customer Service agents were very kind and understanding and gave me a total of $100 refund, The truck was not at location when picking up. Drove 8 miles to another location, but they were closed. Drove to another location 15 miles away. Truck was in the mud and "clean enough". Drove home, and the passenger mirror was vibrating loose, had to call service and they fixed, but was a 5 hr wait (not a big deal, we were loading the truck). While driving from Cincinnati to Orlando, the truck vibrated horribly when going over 60 MPH. Found out that the cause was "mud in the tires". Not a great experience, however, the savings from U-Haul vs a moving company made it worth it. $2 000 vs $8,000, your gonna have to expect issues, so this wasn't so bad.
GLENN SAmical
Ackyhn FDon’t steal their money from them and lie about expense and then change contracts after they leave
Vaughn Pi filled the fuel level just minutes before i dropped it off yet this location is charging me for fuel! also the millage is correct we were 21 miles over the free limit not 87. my fault for not taking a photo and making the check in person show me the check in receipt. that wont happen again! location is basically someones house.
RAYMOND CRonnie went out of his way to help us, we had a truck reserved a month ahead but it wasn't available on pick up day. So we had to find another and Ronnie was awesome.
Michael TI had never rented a uhaul trailer before and didn't know what to expect. My husband was out of town so I took my father-in-law with me in case I needed help getting hooked up. The gentleman at Lake Julianne was super friendly and assisted me with hooking it up and made sure everything worked properly. It was very easy. I would definitely recommend renting from this location.
Holly SWas at a pay lake, no one there knew what to do as far as checking in the uhaul. They didn't have a designated parking lot. Was charged a cleaning fee when the truck was already clean. I dropped the truck off Saturday morning and was charged a cleaning fee on monday.
Leslie C