Customer Reviews for Lake Lavon Storage
(Concessionnaire U-Haul dans le voisinage)

58 évaluations

10945 State Hwy 78   Lavon, TX 75166

(972) 853-8370

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 6/23/2021: 2h00 pm - 5h00 pm
  • 6/29/2021: 12h00 pm - 5h00 pm

Services dans cet établissement :

Pour nous contacter

(972) 853-8370

10945 State Hwy 78
Lavon, TX 75166

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 6/23/2021: 2h00 pm - 5h00 pm
  • 6/29/2021: 12h00 pm - 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
1

Did not give fl instructions to much in hurry to start long weekend. I had my son and his girlfriend witnessed qhole event.

Della P. 
Évaluation :
5

We have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.

SHELLEY E.  |  Expérience générale 
Évaluation :
5

I highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.

Charlotte B.  |  Expérience générale 
Évaluation :
4

I liked that I was able to rent digitally while the facility wasn't officially open, however a couple of minor things occurred. First, the van was lightly dirty inside the cab and back area - just needed a light sweeping. It Could be due to a previous rental that weekend, I don't know. Not a huge deal, just something I noted since it was asked if the van was clean at rental time. Second issue was confusion on where to return the keys. I picked them up from a lockbox near the parked U-Haul, so I figured that's where I dropped them back off. However, once I couldn't get that box to relock, it became apparent that the drop off was waaay up the hill near the storage office. I could barely see the box from where the trucks get parked, because of the size of that location. I believe the U-Haul contract/directions needs to be specific on where to drop the keys off after-hours, or at least provide a picture of what the drop-off lock box looks like.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollie G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICKEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

Tony was very friendly and helpful.

Lewis W. 
Évaluation :
4

I drove a total of 46 miles (from rental location to Frisco TX location, 23 miles one way and back to rental location. I did stop for gas to refill before returning. So my total fuel bill was 29,00 $ / 11 gal. I told the gentleman my issue and he shook his head and said Frisco was far. If your gas mileage on your trucks (empty) is less than 4mpg then me and my moving company will no longer be using your business. Either your gas Guage is broken and truck was really not full when given to me or manager is crooked. Either way I will be letting people know in this area that this location has some issues with integrity.

CHRISTOPHER A. 
Évaluation :
5

Your Fate, Texas was less than satisfactory. the fact that my reservation was moved, then canceled forced me to make another reservations on my own at the last minute and drive 30min out of my way was not the kind of customer service I experienced from Uhaul in the past.

THOMAS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis Q. 
Évaluation :
1

Service not friendly

QIANYI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA M. 
Évaluation :
5

I really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Merci.

lowell c.  |  Expérience générale 
Évaluation :
2

There was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Excellent service!

Austin M. 
Évaluation :
5

He went out of his way to protect Bellingham's screw up

John B. 
Évaluation :
5

Very Helpful and willing to assist me in anything I needed.

Jeffery M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

I am thankful for Tony! He is a good man...

Kim M.  |  Expérience générale 
Évaluation :
3

I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don't think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.

Keith B. 
Évaluation :
1

I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everything

Debra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude M. 
Évaluation :
4

The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.

Parthiv P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda E. 
Évaluation :
5

Tony was great. I would definitely come here again!

Steven S. 
Évaluation :
5

.

Michael E. 
Évaluation :
2

The trailer I reserved was not at the location I reserved it at. It was 6 miles further away (with traffic approx 25 minutes) The trailer I reserved was not at the new location, I had to upgrade. The person handling my checkout was on the phone with another customer when I got there. I had no problem with him completing that call. 2 customers came in after me and he stopped my check in to take care of them. this was a problem. He calculated my bill incorrectly, I had to show him my reservation. He did not have the hookup for the lights and had to go find one. I will not be using or recommending this location.

Bruce B. 
Évaluation :
5

Thank you for emailing the receipt of the rental. This was the only communication I received confirming that the trailer was 'back in safe hands'. We dropped the trailer at 11:40 AM on Sat., 9/19. A sign on the door indicated the person would return at 12 noon. We called the number listed as a contact multiple times and eventually left a message. I specifically asked for a callback to ensure there were no issues with the cargo trailer upon check-in. I also returned to the location on Monday to check. No one was there! And, no one returned my call!

Joel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chip M. 
Évaluation :
4

My experience with the location and staff was fine. It was the reservation process that was awful. I understand the weekend of Aug 1 is a busy weekend however I made my reservation 1 week or so in advance. The day before I was scheduled to pick up the u-haul I received a call stating they could not fulfill my request and would need to go to a different location that was farther away. I didn't complain since I understand things happen however later that evening I received another text. The second text stated they didn't have a truck available and were going to try to have a response the following day by 9:30 but it was no guarantee. Mind you I made this reservation 1,5 weeks in advance. The next day I called U-haul customer service and while the representative was helpful I had to drive to a different location that was 25 miles in the opposite direction. Not only was my reservation changed twice I wasn't even offered a gasoline voucher for the distance I had to drive back. This experience was not the best and I've used u-haul before.

Eduardo S. 
Évaluation :
5

Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!

Brennen T.  |  Réservation 
Évaluation :
5

Nice place very friendly people and clean

Jimmie C.  |  Réservation 
Évaluation :
4

Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.

CLINT B.  |  Expérience générale 
Évaluation :
5

Great service he was able to accommodate our needs

Ken K.  |  Réservation 
Évaluation :
5

The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.

CHARLES P.  |  Premières impressions 
Non reviews have been submitted for this location.

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