Le client n'a pas laissé de commentaire.
Brenda Gregory
Customer Reviews for Lake Street Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The am-fm radio got terrible reception. In all three trucks I have rented this year. Admittedly I did not rent for the radio. The really important things like power, performance and handling of the trucks were excellent.
JOE HOADIETrain employees in customer service
Gary GuessThank you UHaul for keeping your equipment in good working condition.
James PriceThe people here are phenomenal!
Robert AlbrightExecellent. Staff was most friendly and helpful
Deborah StidhamOverall the vehicle worked fine but I don't agree with charging 0,69 per mile and gas. Makes the advertised price seem almost false. Rate was 19,99 ended up paying $61 ridiculous. Either charge for gas or mileage not both. And to charge $5 a gallon is wrong should be national average at worst if not the average for the area it was rented. Overall will not be using U-Haul again.
Jamal GhammashiEasy pick up. Easy drop off. Everything was great
Thomas HensleyThis Uhaul location and Team has been tremendously helpful during a period in life that has been excruciating for myself. Grateful for their easy smooth process.
Christopher KimeEasy. No problem. I was in and out in a jiffy. That's the way I like it!
Clifton CauthorneCustomer service was outstanding!
sally holdenReturned truck online & the experience was a tad long but I was very pleased with the drop off procedure. Very well explained & easy. Merci
Diena CottleThey pre charged me for 50 miles which was fine. I used 20 miles. I made sure the gas was back where it we when I picked it up and still got charged the ridiculous fee. I will never longer do any business with this location. I have rented at other places and never had the unprofessional customer service I did here
Misty MullinsN/A. Excellent customer service and very helpful
MISTYLYNN MULLINSS.O.
Teresa FergusonWe returned after hours. There are no signs or area posted for returning equipment. They need a designated area just for returns The lot area was very wet and muddy.
James DicusOverall great experience
Michael NecessaryFriendly and fast!
Christopher StarnesProfessional and courteous! Great place.
Pamela WebbNothing. Staff and service at the Rigg Ave location were exceptional. I would highly recommend this location.
Brian LoweryI reserved a 10ft online but when I came to pick up there wasn't one and had to get a 15ft, the previous week I reserved at a different location And they didn't have what I reserved and ended up with a 20ft. Not having much luck on the online reservation's
Rebecca HenryNo comment, don't want a service fee.
Jesse HuffThis was my first time getting a storage unit and renting a uhaul. I can honestly say that everyone there was very pleasant to work with and helpful in everyway possible. I would definitely recommend you and your services to all my friends and family. Thank you all so much and god bless
Terri WilliamsI was told if I rented the truck on Thursday which was a day earlier than I needed it that the mileage rate would be $.69 per mile instead of $.89 per mile on Friday. When I received my bill rate was $.79 per mile Called and the rep. told me " Oh Uhaul must have changed the rate they sometimes don't keep us up to date on rate changes. I consider I was lied to. This will make me reconsider next time what rental company I use next time. I plan on making several trips like this one to take flood relief things to Ky
Troy WilliamsNothing negative, all was great.
Craig StevensPlace was great
LONNIE FIELDSThe employees were very friendly and helpful
JIMMYDALE ADKINSBe more proficient had to wait 15 minutes to complete this transaction
Mark HeatherlyI was treated so good. Everything was ready and really fast to get my uhaul. Staff was so friendly and helpful. I would really recommend this location to all my friends and family.
NANCYLOUISE PETTITVery friendly and professional staff.
ANDREWM ANUNSONNot lie to customers when they ask if they can return the equipment anywhere then put on the contract they have to return it to that location.
CASEY ALLEN GILBERTInstall jacks on trailer
DEWEY AIKENonline check in, went well. Dropped off on Sunday and used app to check in.
Bradley GerfinThey had an emergency contact listed when you called the number. However, that person was only the emergency contact for their storage units and not U-haul.
Kilder ToussaintLake Street is amazing!! I would highly recommend
Laken JenkinsMaintain the equipment a little bit better and make sure the trailers are swept out for the next person that rents them
CLARENCESTEWART ANDERSONThis location was courteous and very quick.
Kenneth MayerThe gentleman was nice, but the woman working there was very rude. The dolly was not there when we picked up the truck which made the move much more difficult.
Joey McCownPick up was extremely easy and the people were very nice and helpful.
BARRYDEAN SOWARDSDropped off while closed, they checked in next morning and sent me receipt very helpful great overall experience using uhaul
TEDDYJAY FRYATT