Le client n'a pas laissé de commentaire.lisa W.
Customer Reviews for Lake View Suds
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
After hours drop off. We requested to drop off at the Miller location, but when we arrived there we found out our drop off location had been changed.DUSTIN P.
even if not possible i would include cruise control for unloaded driving.JOSEPH F.
Le client n'a pas laissé de commentaire.David H.
He is a terrible guy. Always hard to deal with him. When I went there to rent a truck he made me to wait almost 1-1,5 hours to process my agreement . When I asked him if he can do quick as he is taking longer, he replied you will have to wait where there was no reason to wait but his own excuses.AYYAZ A.
Le client n'a pas laissé de commentaire.Bailey T.
Service received was greatabdulkadir B.
Reliable, cheap and Very friendly place .Askandar A.
Le client n'a pas laissé de commentaire.OLUFEMI A.
Le client n'a pas laissé de commentaire.MATTHEW R.
The Rep at this location was very personable and friendly.MAXY O.
When i came to the location to reserve the van, Uhaul staff was not there. I have to reserve through the website. When i returned during the business hours, the uhaul staff was also not there. He does not ask me for the CDW coverage but he added it to the bill. I return the van in good conditions but uhaul staff also added the cleaning fee to the bill. The services was very poor. The staff added extra charge without customer's knowledge.TUAN P.
Le client n'a pas laissé de commentaire.DAVIN O.
Clearer instruction where to park trailersMorgan S.
Le client n'a pas laissé de commentaire.Gordon D.
Customer service of the dealer at this location was extremely non professional. First he tried to charge for half liter tank even he knew from the data that we drove only 4 km and later on when identified him that he mentioned wrong equipment in the contract which he initially not accepted and later upon contacting U haul customer service he not only acknowledged the fact but also charged as per factual position.GUFTAR A.
Le client n'a pas laissé de commentaire.Dean G.
Clear information to customers stating that confirmed booking does mean confirmed availability of equipment, pick up location and/or pick up time.Maxy O.
Le client n'a pas laissé de commentaire.HEATHER S.
Le client n'a pas laissé de commentaire.DAVID S.
Not scam peopleRYAN S.
Le client n'a pas laissé de commentaire.NICKOLUS C.
Booked the UHaul a month in advance, had requested 2 furniture dollies, none were there. The gas tank was just over a 1/4 tank full when I received the truck, I put 40 $in the truck thinking I'd likely get reimbursed some money as the tank should've been full and I drove under 40km, was told thanks for the gas donation.Chelsea S.
Le client n'a pas laissé de commentaire.STEPHAN S.
Very easy; provided driver's license information and it took only a few minutes for paper work. The staff is nice.Gary P.
Le client n'a pas laissé de commentaire.KIARA E.
Have more supplemental moving supplies at the location.Russell H.
Le client n'a pas laissé de commentaire.RAE S.
Rude customer servicehassan A.
Just Keep the good work!!!!HERMANN D.
Great serviceLARRY R.
Le client n'a pas laissé de commentaire.KAYODE I.
This is for U-haul, not particularly for this location. People select time(number of hours) in good courtesy, still while paying for full day, so don't tell customer to pay if it's late than that, or else we should better select maximum time allowed, and tell it right on the time select page that customer will be charged extra! Have some good business practices.Vishalkumar A.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.CRAIG T.
Very good service. Max very helpful. Very easy to work with. Thanks. MylesMYLES H.
Gas tank should be 100 % full, so the person could return with full tank.NASIR ALI S.
Le client n'a pas laissé de commentaire.Jacqueline H.
trailer was in an awkward place to hook up. The proprietor was difficult to understand (language/accent issue). He was not that well organized. He did NOT tighten the coupling tight enough. The tightening knob for the coupling needed some WD40 which I had on hand. The inside side rails where straps are to go thru were not uniform and some were plugged with a dried adhesive - looked like dried PL200 or PL400 construction adhesive. Very inconvenient.Carolee R.
Le client n'a pas laissé de commentaire.KYLE S.
Very friendly and also helpful.KARIN A.
Le client n'a pas laissé de commentaire.CRAIG T.
Very friendly, I was delayed but no problem, held my trailer. Quick, easy transaction. Would definately rent from them again. Not knowing the city, was a little tough to find , but the GPS came thru.LORNE M.
Le client n'a pas laissé de commentaire.Robbie B.
They were extremely rude, unprofessional, and disorganized. My truck I rented was not there at the time of pickup so I had to pay more money for a bigger truck. I used the truck for 10 kilometres and returned it. After I was done 30 minutes later the person who uses the computer wasn't there so I couldn't get my refund when I returned the truck and I still have not been given my refund of 60 $.JEREMY F.
Le client n'a pas laissé de commentaire.Gordon K.
Le client n'a pas laissé de commentaire.Senesack S.
1. To remove auto trailer from my reservation request, to add my friend as an additional driver - it took more than an hour and in the end I still couldn't add my friend as an additional driver. 2. Though I have added the details like - my destination address, my drivers license info prior, it wasn't in the system at the time of vehicle pickup and it had to be done manually. Hopefully there would be fewer wait times reaching U-Haul customer care.VIKRAMADITHYA T.
Maxi (not sure if that's the correct spelling) was very helpful. A pleasure to deal with during a stressful moving time. Merci!LAURA H.
Excellent customer service. Awesome location. I needed to pay with debit and it was no problem. They were fast and very courteous. Thanks very much.JASON M.
My equipment for moving was not in the truck. I had the truck booked from 8 am to 6 pm and was done by 11 am because I could barely move anything without the equipment I rented and paid for! A customer service representative then phone me at 7 pm to complain that I left the lock for the gate in the cup holder, There was no specific instructions on where to put the lock when done! You charged me 135$ on my card when the cost was only 75$ and it shouldn't even be that much because my equipment wasn't there! Worst experience EVER! Have a wonderful day screwing people out of there money.Jeremy F.
Le client n'a pas laissé de commentaire.Kelly M.
Customer service was excellent.MARIEL C.
Service was above averageBRIAN L.
I was charged 5o dollar fee even I refueled my truck to its initial positionsimranjeet S.
Le client n'a pas laissé de commentaire.YURIY K.
Picked up trailer and it had a flat tire, they did nothing about it just said it needed air, we ended up having to take it off and to a tire shop ourselves.DERICK P.
Le client n'a pas laissé de commentaire.DEAN P.
The vehicle was well suited for my move, but all season tires in Canadian winters are not acceptable. I almost got stuck 2 or 3 times on hard packed snow......you really need to install winter tires on these rentals. Merci.Randy B.
Le client n'a pas laissé de commentaire.Natalie K.
This location and the location on Millar Avenue were awesome. The only thing I was not happy with was the central or online system that kept moving my rental to another location, which was on the complete other side of the city. I changed it 3 times and then when I showed up at lakeview suds, they didn't have anything in the system as it had been switched, luckily they had the truck that I preferred available. I never showed up for the booking across the city as I canceled it but still received a call from them.Morgan H.
Friendly and fast helpJohannes K.
1) The price we where quoted when we made the original booking was not the actual price. We where quoted ended up have 130 $of extra charges at pickup. 2) The truck ran really bad and used 200 $gas to drive from Saskatoon, SK to Calgary, AB. Was really terrible on fuel.juan P.
The corporate booking system was a nightmare. I was double booked so my rental unit was not at the location that was picked. I was sent to another location and had to fight for the same Renata. Terrible experience.Duane H.
Very nice, friendly and so helpful! Would absolutely recommend!! 10/10!Erin A.
Le client n'a pas laissé de commentaire.CONSTANCE N.
Le client n'a pas laissé de commentaire.Lindsay W.
The gentleman in the office has exceptional customer service. Everything went according to plan. Will rent again.Chitundu M.
Le client n'a pas laissé de commentaire.Dwaine R.
not recommend as originally booked 17 ft confirmed-changed location the night before. The self serve check in process is terrible. Site repeatedly asks to repeat same processes over and over with no error flagged. Creating an account is pointless as all information needs to be re-entered more than once. This is the same issue at any uhaul I have rented from. The business model is actually archaic/dysfunctional. Similar reviews that I have sent with earlier rentals. The monopoly that uhaul maintains allows this company to consistently fail results every time. With no other option, and you know this uhaul, you spectacularly under perform. With no competition available in my city, it allows you to provide a very poor customer service record that would never exist in a marketplace that had a competitor. This lack of attention to modernizing your website and streamlining mobile registration is a business model that will eventually find itself irrelevant. So disappointed with your inefficiency and this is my 8th rental.Richard C.
My wife received a call Oct. 7 from Lakeview Suds demanding the lock on the truck rental be returned to them. The contract that was emailed to me on my home computer on the day of pickup (I do not have data on my cell phone and did not receive until returning home). The contract states " â€¢ Return EQUIPMENT to the destination location listed on your rental contract or call the Drop Off number provided. Ne pas le faire pourrait entraîner des frais supplémentaires. This was what was done, including the lock. I had changed pickup location to Lakeview for a counter check-in since I could not do a virtual check-in. I was willing to pay the extra mileage to eliminate the virtual check-in, but the person at Lakeview could not accommodate a counter rental check-in, the person that could was returning at 3:00 pm, my pickup time was for 1:00 pm.. A family member had to drive from Nuanlage, north of Saskatoon to assist with virtual check-in with their cell phone (they have data). I returned the call from the U-Haul representative at Lakeview Suds and explained where the lock was. He demanded that I return the lock to his location as per text message when checking in to acquire the truck. This man has poor customer skills, was very demanding and rude. If the lock was to be returned to Lakeview Suds why did they not keep it when I picked up the vehicle. If I was to return said lock to the pickup location would they be there at 2:00 am.?Harvey S.
Really friendly people!Marcos D.
Le client n'a pas laissé de commentaire.Wendy B.
Le client n'a pas laissé de commentaire.Minyuan L.
Location in mckercher dr. Saskatoon check your receipt before you go they charge me lot and when you ask them they pretend that they not do wrong.Jose V.
They don't need to wait people 1 hour on mc Letcher location thanksSERDAL T.
The team went above and beyond and I wouldnt recommend for them to change anything they are an amazing team and I would very much recommend them to friends family and anybody else who needs a U-HaulTaylor G.
The prices lol great location!Brody B.
Le client n'a pas laissé de commentaire.Joel H.
Uhaul is doing great providing very essential services to movers. As great as the services are, do not expect that in these days of professional social media complaining every mover will be satisfied with your services.Maxy O.
Le client n'a pas laissé de commentaire.Curtis G.
I made the booking choosing the mobile pickup but it failed miserably. Fortunately Max was amazing. It did take an extra forty minutes to pick up the truck, but Max went the extra mile and was amazing.Greg F.
Le client n'a pas laissé de commentaire.Prafful G.
Le client n'a pas laissé de commentaire.Jeralynn L.
I booked the truck at gray ave for pick up at 3pm on 28. August. They told me they gave it to someone else which has same last name and used my whole identity like my phone number and my address which is a fraud using someone else identity, they didnt even check the address on her license and didnt even ask for her phone number. She took the truck on my reference number, my address , my email and even phone number as well. The guy didnt check anything and gave the truck. Then he told me to go to McKercher location to pick up the truck as they have one available. My question is are you guys not checking the identities before giving your units to anyone. In my case its a clear identity theft - what should I do?Navdeep K.
Le client n'a pas laissé de commentaire.Jonathan Y.
Le client n'a pas laissé de commentaire.Frederick S.
Le client n'a pas laissé de commentaire.Ty H.
When I went for my appointment there wasn't someone at the location who was able to put me in a vehicle, I was waiting for about 20 mins. And then they got their vehicles mixed up and had put on the inspection that the has was full but it was less that half. Overall I had a pleasant experience once I was getting the truck. They just seemed unprepared.Michael R.
Le client n'a pas laissé de commentaire.Angelo Georgino C.
Great experience, super friendly, definitely will go back to this location next time I movedanyel K.
The person at the car wash location for drop off was very nice. However, I don't think the vehicle was checked back in at the time of drop off as the next day I was contacted twice saying it was not returned and I would be paying late charges. The second caller found the vehicle parked out front and cleared the charges. So I guess a proper check in would make things smoother for the next renter.Sandy P.
Le client n'a pas laissé de commentaire.Diony M.
Le client n'a pas laissé de commentaire.Victoria J.
Great service and friendly staff.Jenchieh Y.
Le client n'a pas laissé de commentaire.Terry F.
Please find how working that time and send him for consoling and for customer service classes i return asap my work finished maybe hour and half and I filled more than I used and really looking appreciation and I just friendly told that person but he started big time arguing when I told him im just looking appreciation nothing else he said to me why I do this is not my van and when I said ur service is very poor i will call to the customer service (and i did call when i done with him) he said to me i m going to put my bad remarks and u not going to get U Haul next timeMalik A.
Le client n'a pas laissé de commentaire.Mike M.
Kudos to the receptionist who greeted us with curtesy. His warm smile and his very friendly personality was a good way to start off our day. We would certainly use this u-haul location again the next time we need to move our furniture.Vanessa K.