Évaluations des clients Lakeside Super Lube

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lakeside Super Lube

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

GARY J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Naomi B. le

Évaluation :

The app took forever to check me in... 1 hr behind but I got dove early anyways

Justin M. le

Évaluation :

The lady that works at this location was very nice and sweet the gentleman was rude and mean. Will not be going back to this location at all!!!!!

robert T. le

Évaluation :

At a loss for words.

Kenneth A. le

Évaluation :

Nice and friendly people!

michael P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sandy J. le

Évaluation :

More parking

Dennis H. le

Évaluation :

Good job

Billie Jo H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward S. le

Évaluation :

My wife drove the truck and trailer due to a recent injury to my foot. Business required her to back the trailer in the lot behind their business. I had to drive the vehicle with by foot in a walking boot because my wife was inexperienced in backing. We unhitched the trailer and lifted the tongue off the vehicle ourselves though they did offer help which arrived after we had already unhitched the trailer. My wife felt they should have been a little more helpful due to my injury.

Sophia P. le

Évaluation :

Le client n'a pas laissé de commentaire.

scott T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew Z. le

Évaluation :

Guy who hooked up trailer was rude

kirsten S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Excellent service

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roger M. le

Évaluation :

Le client n'a pas laissé de commentaire.

patricia J. le

Évaluation :

Great service. Great location. I appreciate the personal touch given by Lakeside Super Lube in trying to meet my needs. Very kind and considerate. Glad they are in our area to provide this service!!!! Hope it continues!!!!!

Thomas C. le

Évaluation :

Suggest that you indicate the reason for the requirement of multiple contacts and confirmation contacts for renters. Also suggest that this requirement be clear on the online reservation tool. I am guessing the requirement came from the Oklahoma City bombing, but it confused me at first. Compliance is an easy thing when the requirement is explained in simple terms.

Kandy J. le

Évaluation :

The “owners” were very rude and tried to said the The hair ties that were in her hand as we walked out to view the trailer and inspect it she tried to claim that they were in the trailer and said we need to pay a cleaning fee after politely explaining to her that we saw them in her hand on the way out then she changed her story!

faye W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Magda M. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel e. W. le

Évaluation :

Le client n'a pas laissé de commentaire.

James G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles C. le

Évaluation :

Le client n'a pas laissé de commentaire.

RANDY F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah F. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

carolyn H. le

Évaluation :

They need faster way of getting checked in takes way to long once started helping one person and they have a problem they want help anyone else until that person for example goes to get gas ? Waited 15 minuets because they couldn’t take anyone till that person came back and paid. Other than that no problem..

Jeanie V. le

Évaluation :

I had an unusual situation and had to go online to get check out info. Very Helpful personnel. Tried very hard to please me.

lloyd S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ed H. le

Évaluation :

The location is together with a "lube" center. There is very little room to maneuver a vehicle. The woman doing the paperwork is very slow and does not seem to know much about the equipment. The man who brought out the "car hauler" did not know how it is supposed to be hooked up and was not at all helpful. One of the tire straps was (permanently) twisted and there were no rubber holders on the chains. Also, the instructions for use, on the car hauler were illegible. Extremely poor service.

van B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Catherine P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Delana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan P. le

Évaluation :

Allow 20-30 minutes for administrative paperwork.

Rob F. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE L. le

Évaluation :

First of all, the lady that did the rental was extremely slow. Then, she would take other customers from the car shop in between a truck rental process. The first truck they gave us would not even start and then we had to go back in after a first long process and do a second one. The lady had no idea what she was doing, she had to call someone else to help her. After all of that, she didn't offer any kind of discount or anything. We paid full price and we had to keep it 2 more days to finish up and she did not tell us that the insurance was for each day, it was implied that it would be for the entire rental and same with the dolly rental, It was implied that it would be $10 for the entire time, not $10 a day. Needless to say, by the time we finished the move, it cost us over $300 because of all the extra costs. This lady had no clue what she was doing at all. I am very disappointed. I would not recommend U-haul with the service we experienced and costs that were hidden because the lady was untrained.

dreama C. le

Évaluation :

Le client n'a pas laissé de commentaire.

randy A. le

Évaluation :

Took way too long to process and standards are set too tight in allowing me to rent a car hauler.

timothy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janice S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janis E. le

Évaluation :

I don't think it's the location as much as it is u haul company it's self.

Dorie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen V. le

Évaluation :

Le client n'a pas laissé de commentaire.

harry L. le

Évaluation :

none

Barbara M. le

Évaluation :

Falling pieces from the inside of the cab of truck hitting and causing injury to both driver and passenger notified agent we rented from who did not care very over priced to be getting injured within the first mile of our trip

William P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrie Q. le

Évaluation :

False Advertisement!! 19.95 local - Very misleading - rented a 10 foot truck for less than 24 hours going 203 miles and cost was $280.00 total... Bullshit advertisement. The details were explained well, but I was drawn in by FALSE advertisement on the damn truck! The truck had countless circle X spots inside and out from previous renters- in which your brochure says the renter will be billed for the replacement parts many being exterior decals which had NOT been replace. Very unethical American business morals. Will NEVER rent again and plan on broadcasting the crooked way that your cooperation conducts business. No reflection on Lakeside Super Lube staff, Peggy was execellant.

James D J. le

Évaluation :

Great service!

Mary M. le

Évaluation :

It took way too long getting all paperwork and getting uhaul.

david B. le

Évaluation :

Get the right email address

Barry T. le

Évaluation :

Everything was great.

Joseph R. le

Évaluation :

Yet another terrible U-Haul experience. Not related to agent, but to U-Haul in general. I will not go into the details, but this will be the last time I will ever use this company for anything. If U-Haul is even remotely interested they can contact me re Contract number 88742168.

richard M. le

Évaluation :

Continue what you are doing. Everyone was very helpful. Thanks

Robert D. le

Évaluation :

After my poor experience with the truck NOT at the location I wanted to pick it up at, NOT knowing this till 2 hours AFTER I wanted to pick it up I would NEVER use UHAUL again. I have used you for over 30 years in numerous moves. I will go out of my way to use budget from now on. The person who checked us out was also tied up with real business they run.

JENA H. le

Évaluation :

Very very slow getting paper work done. Took at least one to 1 1/2 hrs before we could be on our way. Secondly, we had to return the truck to the original rental site instead of being able to turn it in to a uhaul dealer in the town that we moved to. We had to drive it back to the town where we rented it and paid extra mileage as well as time involved.

Greg K. le

Évaluation :

The woman running the place did not seem to know what she was doing half the time. The gas gauge on the truck was faulty resulting in my having to add more gas than necessary. The check engine light was on and the ash try was full of cigarettes.

Thomas S. le

Évaluation :

Le client n'a pas laissé de commentaire.

john J. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Curtis S. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve C. le

Évaluation :

Rates are too high and the check in and out process was too long at this particular dealer

FARRELL P. le

Évaluation :

Le client n'a pas laissé de commentaire.

tammy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

elton M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN S. le

Évaluation :

The lady that assisted us had no clue what she was doing. We had to walk her through everything.

BECKY M. le

Évaluation :

The lady that took the trailer in was so sweet. Very pleasant place

LINDEE D. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHAUN R. le

Évaluation :

All in all it wasn't bad experience. The lady who was at the desk was nice and helpful. I had arrived later than the scheduled pick up time. The man who hooked me up was busy running another business so that seemed rushed. It is a small location so it there was not a lot of room to maneuver where the trailer was located. I would have preferred the pick-up at my original location but it was the holidays and I understand. I found out later, at the drop off location, there was wires exposed and in danger of getting caught in the track of the door.

Scott S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lyle P. le

Évaluation :

When I rent a trailer it's usually the 5x8. I prefer the model with the hinged doors rather than the roll up. However, that doesn't appear to be an option on your reservation web site. It would be useful. I'd also like to see a "regular customer" page so I don't have to provide the same information everytime I reserve a trailer.

JEFFREY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wayne M. le

Évaluation :

We simply parked the truck and dropped off the keys here. Didn't go inside. We did promptly get our email receipt the next day, which was good.

linda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bill P. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DARYL S. le

Évaluation :

I reserved the truck at the Decherd, TN office, who were very helpful. The woman in Maysville, KY went above and beyond in helping resolve my problems. The people in Cynthiana, KY offered no help at all with my problem of not having a truck available.

LARA F. le

Évaluation :

Moving is one of the most stressful events and I feel that the attitude is your customers need you but u haul could care less about needing my business. Hinson and Broad St locations in Chattanooga in particular.

lara F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael P. le

Évaluation :

While the Service was good the truck had a lot of nicks and dings on it that were marked and some that were not marked and the owner had to use tape and a marking pen to mark the spots that were not marked. The location was good but I did what i had to do.

JASON B. le

Évaluation :

Two forms if ID should be sufficient. Should not have to have three.

JAMES DELANO H. le

Évaluation :

Le client n'a pas laissé de commentaire.

TOM B. le

Évaluation :

None

Terry P. le

Évaluation :

Very professional, very helpful, very polite

RAYMOND D. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike G. le

Évaluation :

Le client n'a pas laissé de commentaire.

pascale R. le

Évaluation :

Less paperwork!!...

GINA R. le

Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM H. le

Évaluation :

Le client n'a pas laissé de commentaire.

CAM L. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARK D. le

Évaluation :

Le client n'a pas laissé de commentaire.

RAYLENE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Caleb F. le

Évaluation :

Location Manager is unfamiliar with the online process. Had to enter information three times which made me late for my move. She then had the 26' u-haul truck parked in a very inconvenient location and didn't volunteer to assist. Truck was very dirty and smelled of cigarette smoke. Truck brakes were soft; overall maintenance on the truck was VERY poor. The location was lakeside lube in Winchester, TN and the female running the location cannot manage this process effectively. Needs to be re-evaluated.

PAM C. le

Évaluation :

Le client n'a pas laissé de commentaire.

howard M. le

Évaluation :

Le client n'a pas laissé de commentaire.

barry T. le

Évaluation :

Le client n'a pas laissé de commentaire.