Évaluations des clients Lakeville Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lakeville Market

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Richard M. le

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YIKES. This store needs a renovation desperately.

Craig D. le

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Le client n'a pas laissé de commentaire.

Bradley H. le

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There needs to be a separate counter for the Uhaul rentals. People had to wait to make there purchases.

Baber S. le

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Person would not give me a receipt for the return, would not give me his name, did not inspect the truck. Would not give me the full name of the manager. A total horrible experience. I thought U-haul was professional this drop of was a nightmare.

Charles H. le

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Le client n'a pas laissé de commentaire.

Bradley M. le

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Not impressed what so ever. I went to order a 20 foot truck online. The website said they had one available at this location. I tried reserve it online but the website kept crashing on me. So I drove to the location 10 minutes away. There was a 20ft truck there but the said they only had 10ft trucks. I took the 10ft. It took many more trips than expected and a lot more miles resulting in Uhaul making more money for mileage and taking more time for me to move my stuff forced me to return the truck late and charged for an additional day because I was a couple hours late. Extremely unsatisfied with uhaul. The guy at the location barely spoke English, couldn't figure out how to work the uhaul website finally gave me a number to call and give my info to some guy. Not impressed.

Daniel S. le

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You need to hire competent individuals to do your business.

MElanie B. le

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Equipment in truck didn’t match order, but U haul adjusted contract for us. Worker on site was knowledgeable and helpful.

Veronica L. le

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Not having a uhaul at a gas station. If my order is split up last minute let me know that the other place has both items so that I'm not inconvienced anyways.

John J. le

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I did not bother arguing with the clerk, but I was annoyed that I incurred a $1 overage charge for my mileage. The reason I went slightly over my mileage was the pickup area was moved from my preferred location to one that was further from my house.

Troy M. le

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Le client n'a pas laissé de commentaire.

Heidi N. le

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Very poor service. The guy couldn't speak English very well, so it was hard to understand what he was saying. He overcharged us for gas. When we returned it, we took it to the nearest location, but we're told it had to go back to the original location. We're charged alot of money because we forgot the dolly, so had to go back for it. The guy ripped us off in alot if ways. We did get some of themoney back. This was the worst experience we've ever had with Uhaul.

Zina N. le

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This is my second time renting with U-Haul and it will be my last. I was charged a $15 cleaning fee for having pretzels on the floor. I didn't even have food at any time in the truck . I have called my credit card company and have disputed this charge. I will be sure to post on FB and Twitter to never use U - Haul for a rental company. I also returned the truck two days early and I feel your flat rate is absurd. You are able to re-rent that truck and I benefit in no way. $550 for one day ! Ludicrous.

kevin S. le

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Le client n'a pas laissé de commentaire.

Monica C. le

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Wow! The extra fees are unreal!!! People who are in the middle of a move are already are stressing and broke!

Joseph W. le

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I reserved a 15' truck to be picked up in East Rochester, NY on Sunday 30JUNE. I was called the afternoon of the 29th and told there were no 15' trucks in Rochester and that I need to go to Lakeville to get a 20' truck at the 15' price. What is the purpose of reserving a vehicle if none are available for rental? And then I have to drive 30 miles instead of 1 to pick it up? VERY POOR performance by UHAUL! I would not recommend others use your service based on this event. I will be renting a truck to move from MD to NY in the fall and will be looking else where for a truck. You can call me to discuss. My number is on the voucher.

Theresa C. le

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Le client n'a pas laissé de commentaire.

John J. le

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Le client n'a pas laissé de commentaire.

Rachel J. le

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It took a long time for the checkout process.

Chase V. le

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I had to pay $130 just to get a couch moved and I also had to fill the gas tank. I thought the money per mile was to fill the gas tank. That's ridiculous ??

John D. le

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Rental was seamless. Personnel very helpful and polite. Great location for renting in Livingston Cty, NY. Will use location's services again.

LISA C. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Have had trouble with extra charges ever time i drop off at this location. Extra day charges, insurance I didn't ask for, etc.

vellekoop H. le

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Le client n'a pas laissé de commentaire.

Bryan M. le

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Double charged us for a single day including all extras.

Margaret W. le

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I can't think of anything. It was an easy and convenient experience.

david V. le

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Le client n'a pas laissé de commentaire.

Darlene D. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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When you make a contract with a customer regarding pickups stand by it. I understand this is a common problem of bait and switch you always notify the customer late in the day before pick up so they do not have time to make other arrangements. I would like to find an attorney to do a class action lawsuit against you.

Kathleen S. le

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Le client n'a pas laissé de commentaire.

daniel D. le

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In the Rochester area,( Shamrock ) If you want someone who really cares about helping you, Talk to Harrison. He will go above and beyond to make sure you are well served

Aaron H. le

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Le client n'a pas laissé de commentaire.

Bradford P. le

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Properly train the employees at this franchise in the steps needed to properly complete a Uhaul vehicle pick up. The staff are friendly, and very personable they simply lack training in uhaul procedures.

Nicole P. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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Le client n'a pas laissé de commentaire.

Arthur G. le

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Le client n'a pas laissé de commentaire.

Dorene M. le

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Le client n'a pas laissé de commentaire.

Vincent F. le

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It’s annoying that I picked up the tank on just under half empty. What a gimmick. You expect someone to know how much gas to put into a tank for it to be exactly half empty when it’s dropped off. It should have been a full tank when I picked it up. This is a way for you to make money by either having more gas in the vehicle than required or to charge a ludacris amount for not being exact. I have photos.

david F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

angela B. le

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The location was fine-- nothing special, just a small gas station/mini market in the middle of more of less, nowhere. The owner or clerk was very personable and quickly prepared the paperwork to get us out the door and on our way. They had one truck-- a 20 footer, and we booked it after learning one day before our pickup of the 10 foot truck we had requested was canceled due to NO 10 foot trucks being available anywhere nearby, and if we wanted a 10 foot truck, we could wait until 4-4:30 pm and pick one up in a location 45 min NORTH of where we were moving from. UNACCEPTABLE. So, we ended up with way more truck than we needed and ended up having to pay way more for fuel than we planned. When I made the reservation about 10-12 days prior, I never knew that it wasn't guaranteed until UHAUL calls 24 hours before. GREAT. So UHAUL overbooks-- thus overpromises-- when there was very little liklihood of having the 10 foot truck we ordered during move out weekend for graduating seniors at many of the local universities. End of my rant about that. UHAUL, U-HAVE a problem with your equipment, namely the truck you rented to us. The front tires are dangerously worn- treads are worn and wear bars are prominent. The truck violently shakes at ANY speed above 10 mph. PLEASE service this vehicle before someone else has a problem, like an ACCIDENT. If the roads were wet, we never would've been able to drive it. But what I'm sure happens is that ppl HAVE to get their move done and are reluctant to refust to accept the truck in such poor condition because they HAVE to move-- like us. So they say a few Hail Marys and continue on-- like us. And they are so glad to return the truck and hope to never need to rent a UHAUL again....NOT like us. I'm here to let you know about it. I hope UHAUL does something. Sincerely, Angela Brady

thomas B. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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There was no problem with the rental return but I got no written receipt for the return and was told I would get a text from UHAUL but I have not received anything from them.

bob O. le

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Le client n'a pas laissé de commentaire.

KATHLEEN C. le

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Le client n'a pas laissé de commentaire.

Troy M. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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It was a seamless experience for both pickup and drop off.

Marc H. le

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Le client n'a pas laissé de commentaire.

Karon L. le

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the tires were almost bald. To rent that equipment in upstate NY during the winter was negligent and dangerous..

william P. le

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Very quick pickup and drop off despite only one gentleman running the gas station, mini-mart and U-Haul counter. Recommend using online registration. Saved a lot of time.

Jessica G. le

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Make the website for available trucks and locations more accurate.

Joe P. le

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Very courteous and efficient. The drop off went smoothly. I expected someone to check the car transport for cleanliness and no damage, and since no one did, I photographed the transport for my benefit. A friendly and efficient drop off facility. Thank you, U-Haul??

David F. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Le client n'a pas laissé de commentaire.

Alden S. le

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Overall happy but realistically your trailers should have Jack's if I didn't have help I wouldn't have been able to lift it to the ball. And the screw top hitch is dangerous you should just go to a standard 2" ball hitch with safety pin, most people are not experienced enough to know how tight the knob should be and that it may loosen up throughout the trip

ROBERT B. le

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Nothing. Keep the great service hours!

Mark S. le

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Le client n'a pas laissé de commentaire.

mike C. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

lorraine R. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Le client n'a pas laissé de commentaire.

Vincent V. le

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Drop off location near move site

Corey R. le

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Le client n'a pas laissé de commentaire.

paul D. le

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Was told to just leave trailer in lot so didn't deal with anyone at all. Was worried until got confirmation of the return the following morning. Could probably have better drop off instructions.

Kim M. le

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Le client n'a pas laissé de commentaire.

Nicole P. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Sarah F. le

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Le client n'a pas laissé de commentaire.

Allathea J. le

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I returned the trailer and had to wait while the attendant Served his gas customers. He seemed to think I should unhook the trailer myself. A stranger unhooked it for me. There was no specified area for returns so I just left it in in the middle of the parking lot. They do not have their act together at all.

Elizabeth L. le

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We were expecting the truck to be at the location in Avon , NY where we reserved it to be. When we got there the place was closed and no truck. We were left a number on the door to call and that person had us call another location who did look things up for us at least. This is unacceptable.

Jeanine W. le

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Le client n'a pas laissé de commentaire.