CARLA V.
Le client n'a pas laissé de commentaire.
Évaluations des clients Lakewood Ace Hardware
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Témoignages des clients récents de Lakewood Ace Hardware
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BRANDON R.
None right now.
Terri S.
The guy that waited on me was very impersonal I had to ask where do I park the truck I saw no trucks at the front of the store they went to the side of the store there were no signs the store it was part of the Ace hardware or something I'm not sure was hard to get in and out of the aisles almost look like a fire hazard I know I was there just to drop a truck off the guy didn't check the gas which I made sure I put gas in it but he didn't check the mileage he did none of that maybe he's having a bad day maybe he was tired I don't know nonetheless not that personal Percival other guy but Saturday afternoon I wouldn't go back into that store claustrophobic
Shelita M.
I pre paid for my mileage didn't go over and for whatever reason only got $34 after paying $162 and change expecting to get my FULL deposit as I did last time unfortunately it didn't happen that way had to call Go uhaul where the rep helped me as much as she could currently waiting on manager to call me
Lauren B.
Acted like they didn't have a truck for us. Had a reservation for 10:00 but told us they were too busy to help. What's the point of a reservation? Truck was DISGUSTING. Had check engine light on. Reserved a dolly. Told they may or may not have one and we'd just have to figure it out. Dirty location. Rude staff. Gross trucks. We would never come here again.
Lee D.
The back of the truck could have been swept out more for my liking, but it had no effect on the kitchen cabinets we moved.
Bruce B.
Naomi, Bob and Laura and the crew there really went above and beyond to get all the items we needed for our move. We had to change to a 26 ft truck at the last minute and they really came through including helping us get truck share up and working to pick it up a little early. 10 stars if I could.
Robert J.
May wish to indicate this is ACE hardware location in shopping center.
Calvin S.
The truck at this location was very old and need to be discontinued. The steering and handling of this begin was very dangerous. I've drove uhauls in my past and never did I have one this bad. I was able to bring the uhaul back safely but It was very unsafe. This location should no longer have uhaul service. They are unorganized and a huge mess.
JASONROBERT B.
I will never use uhaul again, so recommending this to a friend is not applicable.
JAJUAN, AHMON W.
More staff the wait was too long
Leslie A.
I reserved 2 dozen pads and only 15 were available at this location. The system needs to be fixed so that expectations cannot be met. This is problematic when one is planning a move. This situation also happened to a friend. He had to go to Wal-Mart and spend lots of money on cheap mattress covers and bedspreads.
William L.
Reserved location 2 miles away and was told my reservation was on Tidewater drive over 20 miles away in a difficult place to pull out of. Uhaul door was locked and required my going to hardware store on other side of building and having them call. Terrible experience. Uhaul person expected ME to hook it up too. I'll need another trailer in two weeks at Greenbrier location and if it happens again I will make other plans and not use you again.
Maria O.
have your other reps well trained with using the software. I initially wanted to pick up the truck on the 27th to get an early start, however for some reason the system wasnt working. I had to go back the next day, all that had to be done was restart my contract and got me out in less than 10 minutes - thanks to KURT out of the U-HAUL NEIGHBORHOOD DEALER on 3533 Tidewater Drive located in Norfolk, Virginia! He should be in management with the way he handled my dilemma.
Ryan E.
Most of the employees seemed unwilling to work. Only the man who actually rang me up seemed to care whatsoever, and to be honest the guy deserves a raise for doing the work he did, especially in 110 degree weather.
BARBARAMARIE A.
Discount
george S.
Wait time in the store was longer than expected after online check in
Jose R.
We were picking up our rental at 8:00. The woman who was waiting on us was not nice. She was overwhelmed as nothing had been checked in and passed her unpleasantness on the the customer ahead of us and ourselves. The cost was over the top and even though u-haul says they give military discounts she said we would have to take it up with u-haul directly. It was $250.00 for an hour and a half round trip. The truck we rented needed maintenance due to the lights on the dash. We have rented many times with u-haul But I think this was the last time. From the service to the cost it was a train wreck. Thank you.
Tracy C.
I set up to pickup by phone, but when I got there the website said no vehicle was assigned and I had to go inside. I didn't get waited on until about 45 minutes after pickup time. The employee said the vehicle that I ordered was not available. I mentioned to him that it was parked outside. Ultimately I was able to get it. I think the issues may have been both from U-Haul and the rental location.
Alishia P.
When you do your courtesy call the night before the pick up, you should probably also call the locations to make sure they're ready. Totally unprofessional experience.
Lawrence F.
The easy online check in from UHAUL is uesless
Bryan C.
Very helpful staff to get the equipment (tow dolly) attached properly and safely. Great customer service!
ARTHUR J.
Keep up the good work
kevin E.
I have no suggestion everything was well kept and secure and clean.......
Andre H.
Not a good experience cant Express it with words.
Nicholas N.
It was not well labeled and very hard to find. Also, I ordered online and chose no insurance, but at the store the guy gave it to me anyway and charged me and would not change it. He also never came out to the truck to do the inspection. He just handed me keys and said it was somewhere in the parking lot.
Hellen S.
Dont send them to a store that they didnt reserve the truck at.. Had alot difficulties on phone with different people.m
CATHERINE N.
Amazing Customer Service!!
Ginni S.
The app pickup and drop off worked really well. The truck was clean and well maintained. I had to make a change to me reservation the night before pick up and that went smoothly also
Mackenzie C.
Just a little slow service but other than that it was great!
conor C.
Fixing your trash website would be nice. The "add photo" button (which is required for a 24/7 pickup/dropoff) 100% does not work with ANY android phone. I had to call a friend who has an iphone to come help me. You also had me on hold for an hour and no one ever came on the line, I will never use uhaul ever again.
Alison Thomas K.
The employee was really rude. His name was Kenneth Sheppard. We were scheduled to pick up8: the van at 0800. We showed up at 8:15 and Ken said it would be at least 15 minutes before he could get us the van. We were the only customers in the store. We said that was a long time as we had a schedule to keep and it was supposed to be ready...he responded with "it sure is" He continued to be rude through the huffing and puffing gestures as he finalized the paperwork. This guy does not do Ace Hardware or Uhaul any justice!! We rent trucks frequently and will not go back there without them either giving this guy some training, or putting someone else at the rental desk.
Rahath C.
Be at the counter to receive a customer. There was no one at the time of pickup or at the time of return at the uhaul counter. I had to wait in the cold for 10mins. Call a number that they stick on the door. Then some one comes in and helps you. Apart from that everything was alright.
Wanda G.
Nothing
patricia R.
Great service. Easy location. Nice staff! Whole experience had a "Neighborhood" feel, vice a stuffy corporate transaction. Definitely would recommend this site. Thanks!
ANNA W.
I was very please with the service and the truck. The representative was courteous and he made sure everything was understood before I signed the contract. Great customer service!!! Thank you again!!
Shakehia L.
Have everyone trained to serve u-haul customers and update systems and purchase newer computers.
VICTOR M.
Truck head lights didn't work. Steering wheel was not aligned properly.
Emanuel T.
Truck transmission slips
Patricia P.
I waa billed an additional $30 without being told.
ronald R.
Using the mobile pickup was a joke. It took way to long and was extremely difficult to use. I will advise anyone I know not to use it. Matter of fact I will never use it again and after my experience have serious doubts about ever renting from U haul again.
justin L.
None, everything went smoothly!
FLORENCE C.
When I initially went to return this UHaul at this location, Bob told me I had to drive it to Virginia Beach which would have caused me to go over my mile allowance. When I told him I was told several times I could return this truck at any location including Norfolk where I moved to, he said no, I had to go to Va Beach. After calling the 800 number I think the girl's name was Rachel, she confirmed I could return at Ace Norfolk and only then did he take the truck. I truly hope I don't have to use Uhaul again. Moving is stressful enough without all these errors made at a time that was already difficult.
RANDY O.
The vehicle was vary dirty, it had old plants left in the box. The gas was at 2/3 s. Very poor job checking vehicle in after returned from previous renters
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