Charged for gas I didn't use
alan N.
Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is the best uhaul hub. This is my second time using this location and another pleasant experience.
Sheila H.Great services
Oscar M.Nc
Gena H.Windshield wipers didn't work, had to go through every truck on the lot to find the keys, owner didn't know his equipment or what was available, Keychain literally fell apart off the key, disorganized, not clean and aside from a good AC, the truck was crap.
JASON MICHAEL G.These people are very nice!
Richard D.The clerk is rude and not helpful at all. He was on his phone the whole time, never even made eye contact.
luz O.Lots of construction goin on in this area very nice guy at the store but you had to drive down the road to get equipment no one to help out as the day went on the lights started to flicker on and off something wrong with the lighting system we had to stop and wiggle the wires to keep the lights on
Joseph R.It is a convenience store. There is not a lot of attention during the check-in process.
Betty S B.The guy took the keys refuse to go over the truck mileage n return procedure than made multiple attempts to charge my credit card an overly inflated price.
Rumer C.My stuff got wet.
Eva R.Fredy was professional, polite, and very helpful definitely will recommend this location!!!!!
Mary S.Above our expectations! Great service and very orderly. Will use again.
Bobby D.Online reservation was simple and pickup location had everything readily available.
Thomas W.They did not have the equipment I requested, so they charged me for already expensive equipment. I ended up needing my reservation rescheduled due to safety concerns. I was charged $50 for 30 minutes! My original reservation was for $80 for 40 miles. How does 9 miles coat $50?!?! He refused to discuss my concern, laughed at me and told me “it's uhauls rates not oursâ€. And the. Asked me when I wanted to pick up the truck the next day. A complete rip-off! Poor customer service. Crooks!!
CHISOM O.These are the nicest people I have ever met. I would definitely recommend them. Especially if you need a car toeing dollie
Shelby P.Everything went smoothly. Check out was easy, the guys were friendly and professional.
Cathleen F.Great people, were a lot of help
Billy G.Muy buen servicio 👍
Oscar M.Thank you for the exceptional service!!!!!
Isabelle B.None, Steve was great and very efficient and had me setup and out in short time.
Patrick P.dude that helped me was super helpful def deserves a raise
Clayton P.They gave me a print out where I was supposed to return the gas level, I obliged. Yet they went off of my photo I had to take for mileage and over charged me by only a few dollars but the man promised me I'd get the lower rate. It's only 7$ but it's the principal.
Taylor H.Great service. Very detail oriented. The made sure I knew what I needed to know to drive the truck. Very happy. Highly recommended location.
Aaron H.Customer good
Lasaunta J.Vehicle driver doors lock doesn't work and drivers seat not adjustable. Very nice customer service
Cheryl M.Wish this location had more smaller vehicles available for customers to choose from. But the person who assisted me with my rental was very friendly, knowledgeable and made my first rental here very easy. I will recommend this location to others and would use it again myself if the need arises. The employee made this a very pleasant experience.
Ernest D.Sweep out trailers
Don K.Great service
Margarita R.Not a thing just keep doing what you're doing being nice and honest
Mary H.Amazing customer service!
sheryl S.Perfect places for rent
Nelson B.I would recommend this location if they were a full service location. For Corporate moves full service is needed to get supplies.
Brandy T.Nothing, continue to be customer friendly.
Timothy L.Too far from town.
Joseph G.This was way off the beaten path and I had to pass seven U-Haul dealerships before I got to it, but I went there because I was moving a trailer for U-Haul. Given that I never seem to find all the equipment I need at one site, why did I have to go to this particular site? Also, it was a rough location.
Joseph G.Everything was great, do nothing different
Pamela D.Outstanding customer service. I was in a hurry and my man hurried up with me. Definitely will recommend
Eluojo A.Keep up the good work!!!!
arnold G.We don't usually use this location and it was in a sketchy area.
LANDON R.Uhaul stopped on me and my young girls in the heat I wasn't finished packaging my items UnHad to rent another Uhaul and I honestly feel like I some be reimbursed some of my money it's only right
Xavion B.nothing!!!
arnold G.Nice, quick, friendly process! Thank you!!
Petrus V.Rien
RONALD L.Equiment was not working properly lost a day in moving cause could operate unit ramp was not retracing back into place than the engine oil indicator came on roadside service said it was missing almost 4 qt of oil call the location to notify them they where rude in answering my questions to get it work out I won't go to this location again
ELIAS B.Arrogant and unfriendly.
VICTOR H.Thanks for your help. See you next week.
JEFF M.Great service
Jose G.There was a worker here that was so rude and disrespectful. He was verbal abusive towards me and told me f@#* me and called me a b#$@*. I have never experienced such treatment by a business that I dealt with. I was in a rush to move in and since it was already late in the day, I didn't have time to find another location. It's very disheartening to know that I paid to be abused. The owner/manager finished the transaction but the damage was already done. Hopefully this isn't just a message and my concern is recognized and addressed. That is...if anyone cares, truly cares.
Marlo W.Originally selected another location that was advertised as 24 hrs pick up, but when I got there had to change to this location due to being closed
Hector C.