Convenient. The people were very nice but the U-Haul was very old and unstable.WILLIAM G.
Customer Reviews for Lakewood Food Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Quick and easyJONATHAN B.
Great experience. Would use and recommend this location.MICHAEL B.
If you do everything online take pics of DL and fill out all questions .pay with credit card.. then get to store and they do it again.. its just time consuming and a irritating.Randall R.
Good service.JOSEPH R.
Le client n'a pas laissé de commentaire.CRAIG W.
Le client n'a pas laissé de commentaire.ROGER V.
Le client n'a pas laissé de commentaire.DIXIE D.
The employee was nice and the truck itself was clean and maintained but the automobile tow we rented was not in great working order. The employee attached the tow to the truck and we had issues removing the tow.. the handle kept falling off; it seems it was stripped inside the hole where the handle is supposed to be attached. Also one of the levers that's suppose to secure the strap that secures the tires was broken.. my husband had a difficult time getting the straps secure. The tow is rusty and just not in great working order at all. Also I thought there was suppose to be chains that secured the frame of the vehicle to the tow. It didn't have those.. we paid 210 $for this piece of equipment and was afraid to use it. After fighting with it to work we wasted too much time to return it for a new one so I drove our vehicle rather than transporting it. Waste of money.Kokou A.
This is the third Uhaul location I have used since my recent move to the Kingwood Texas area. This U-Haul location was very efficient, helpful and assisted in many ways as I checked in & out. They were happy to help with installing my hitch, the trailer on and off, and they gladly removed my hitch and put it back where it belonged.ELIZABETH C.
I had a family medical emergency minutes before I was supposed to pick up the truck. The gentleman I spoke with was kind and sympathetic. He canceled the reservation at no cost to me. Following the resolution of the medical emergency later that afternoon I called and made another reservation for a truck. I picked up the truck and returned it that evening with no problem. I highly recommend this location for truck and van rental. This is the third time in recent months my family has used this location.DENNIS L.
Le client n'a pas laissé de commentaire.TIMOTHY T.
Le client n'a pas laissé de commentaire.MICHAEL S.
My only issue is my money has not been refunded to me. The authorized 100 $on my card and my total was only 58 $.Tatyana S.
The trailer rental was flawless.Noe G.
Amazing location!KEVIN MICHAEL K.
Le client n'a pas laissé de commentaire.JAQUELINE PATRIC G.
Good customer service and very nice.. Process was fast and easyPAMELA B.
Le client n'a pas laissé de commentaire.CECILE R.
Le client n'a pas laissé de commentaire.DANIEL D.
Keep doing what you're already doing!!BERNICE B.
Excellent service à la clientèleROBERT S.
Le client n'a pas laissé de commentaire.Clark R.
Clerk was friendly and efficient.ROBERT K.
Le client n'a pas laissé de commentaire.Daniel M.
From the clerk to the rental it was outstanding an excellent experienceFRANCISCO O.
The experience was great!JAMES D.
Le client n'a pas laissé de commentaire.PATRICK ADDISON M.
Le client n'a pas laissé de commentaire.ESTHER M.
Le client n'a pas laissé de commentaire.GERALD E.
Le client n'a pas laissé de commentaire.ALMES W.
Le client n'a pas laissé de commentaire.MARJORIE D.
Everything was excellent. The young man who worked with us was very efficient, helpful, cheerful and accomidating.MERL H.
Le client n'a pas laissé de commentaire.THOMAS D.
Good peopleHUNTER J.
Le client n'a pas laissé de commentaire.PAUL T M.
I have used Uhaul many times in the past. I have rented trailers, trucks and used the Uboxes for a cross country move. My experience this time at the pickup location was not good at all. Poor customer service and poor condition of the equipment (moving blankets). I would NOT recommend this location to anybody else.JOHN S.
No complaints, tire was changed out within 20 minutes of receiving tire detailsABRAHAM G.
Excellent service à la clientèleAlmes W.
Great serviceIda F.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.GORDON H.
Le client n'a pas laissé de commentaire.WARREN R.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.RANDY W.
Le client n'a pas laissé de commentaire.Tromance W.
Have all of the equipment we had requested online available.LARRY F.
Le client n'a pas laissé de commentaire.MICKEY L.
Le client n'a pas laissé de commentaire.RIGOBERTO C.
Le client n'a pas laissé de commentaire.DARRELL GLENN M.
Everything went absolutely wonderful. The gentleman inside the store was welcoming knowledgeable and courteousDAVID W.
Le client n'a pas laissé de commentaire.RAYMOND M.
Good friendly service.DAVID L.
Le client n'a pas laissé de commentaire.GERALD B.
Agent was greatLISA J.
my daily corner store 100 % perfect serviceDARRYL MCKINLEY B.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Ricky C.
was in a food market so was not alot of roomChad P.
Don was great to work withâ€”got me in and out quickly.SHERRILL D.
friendly and quick and very teachingREYNALDO R.
Complete rip off.. bad customer service was not explained the different mileage rates and was overcharged. Would not recomend this location.JOHN ELKIN L.
Le client n'a pas laissé de commentaire.Shaneaka H.
Everything was great and the process was easy. I would rent here again. I had to rent it a extra day due to unforeseen circumstances & they were very flexible about it. Merci!Stephanie K.
Le client n'a pas laissé de commentaire.CALANDRA B.
I've rented quite a few U-Hauls and the service at this location was the absolute best! 10/10 would recommendCarolyn R.
Wonderful experience with this location! Very nice and intelligent, will always recommend this location thank you U- HAULLARRY R.
great serviceDANIEL D.
Le client n'a pas laissé de commentaire.Sharon B.
The associates that helped me with the truck were very helpful and friendly. I got in and out very quickly. The only thing that was a bit frustrating was the fact that the furniture dolly I ordered online wasn't available. This ended up delaying our move resulting in us dropping the truck off 45 minutes late. However it was very easy to extend the rental and again the store employees were very nice. Also got a full refund for the dolly.Laura H.
The equipment and service was excellent. Leave it as is.JOHN G.
Right rear tire cut/damaged and right rear fender needed replacement. No alternate equipment available in area for long drive to Florida, so had no choice. Dealer said 3 days to replace tire. Not acceptable. Fortunately it made the trip w/o further incident.William R.
Staff very knowledable on procedures to rent equipment. No unnecessary delays. The only suggestion for the average customer is to go over what is expected as far as procedures are required when equipment is returned.ROLF C.
Everything was excellent.Luis G.
Trailer got a flat while loaded. Was stuck in traffic with a blowout and called the location for assistance. They wanted to give me a roadside assistance number. I told them my location and asked them to search nearby for me to locate the nearest uhaul location to see if I could be repaired. They would not assist, and referred me back to roadside. I located Lakewood store # 927071 myself and called. Woman that answered said â€œthank you for calling u haul, can you please holdâ€ I said no I am stuck on the side of the road I need assistance immediately. Rep placed me on hold anyway. I drove to the store. They had 4 trailers there. I asked the assistant store manager for assistance and requested them to swap my trailer with one on the lot. They said they cannot do that, which is EXTREMELY FRUSTRATING when you are stranded next to four trailers you could load up instead. The number I was given for roadside by the assistance manager Rachel was not working. She called traffic to be patched through to roadside to help me. Zibiah was the rep that took that call, she was extremely slow and did not have any answer as to what needed to be done to get the store I was at to swap trailers. She placed Rachel and I on four long holds and ultimately set up a local tire shop to come repair the trailer instead of swapping it out. Had to wait nearly an hour for roadside assistance despite being parked next to FOUR other suitable trailers at the biggest u haul in Beaumont texas. Killed my car battery while I waited. Had to buy a new one after the rim and tire were replaced. When I went to drop off the trailer the trailer jack would not crank, so we could not get the trailer disconnected from my hitch. I had to use my own floor jack to get it off. This was a terrible experience due to lack of equipment maintenance- lack of customer service, and also most importantly no one seemed willing or eager to assist me in getting home. It is unacceptable that a store manager cannot simply swap my broken trailer with another one when there are four sitting right there!!!!!! I want a full refund and a future credit for another rental if I should ever need to do this againERIC R.
Le client n'a pas laissé de commentaire.DARRELL GLENN M.
Keep up the good work!DEXTER P.
The service was great. The guys was very helpful and friendly. I will use you guys again and recommend my friends.ESSIE I.
Le client n'a pas laissé de commentaire.JOHANNES PHILIP S.
Everything was great, the customer service and kindness. I definitely recommend this location to anyone needing a UHAUL.TRACEY B.
Le client n'a pas laissé de commentaire.RAY D.
They were very friendly and truck/trailer was ready for pickup when I arrived. Will definitely use them if I need another rentalJAMES W.
Le client n'a pas laissé de commentaire.MICHAEL F.
By send your customers their deposit. I have not received a refundMINIQUE C.
Le client n'a pas laissé de commentaire.MARCUS P.
Le client n'a pas laissé de commentaire.ELOY S.
Le client n'a pas laissé de commentaire.FELICIA G.
The people at this location are the nicest and friendliest of any rental place Excellent service. No long wait like all other places I have rented from.HOWARD O.
Le client n'a pas laissé de commentaire.Carl M.
My pickup location was not only changed twice but I was not able to pick up the truck at 8AM per my reservation. By 9AM I still did not have a truck and had to drive 30 miles to go get the truck I needed after pre-paying over 1 300 $. We were significantly behind schedule and I had to take off of work.DANIEL J.
Le client n'a pas laissé de commentaire.STANLEY H.
Le client n'a pas laissé de commentaire.YOLANDA M.
Le client n'a pas laissé de commentaire.BECKY M.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.YATIMA C.
Le client n'a pas laissé de commentaire.DAVID R.
Great seoDale J.
Excellent customer service, they help me a lot, congratulations! I highly recommend! Thank youJOSE M.
The business was very accommodating and helpful. A very good experience.Brian S.