Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)

763 évaluations

5820 FM 1960 Rd E   Humble, TX 77346

(832) 412-2867

Heures

  • Mon–Sun
    De 7 h 30 am à 7 h 30 pm

Services dans cet établissement :

Pour nous contacter

(832) 412-2867

5820 FM 1960 Rd E
Humble, TX 77346

Services dans cet établissement :

Heures

  • Mon–Sun
    De 7 h 30 am à 7 h 30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer good

Lasaunta J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

will G. 
Évaluation :
5

Vehicle driver doors lock doesn't work and drivers seat not adjustable. Very nice customer service

Cheryl M. 
Évaluation :
4

Wish this location had more smaller vehicles available for customers to choose from. But the person who assisted me with my rental was very friendly, knowledgeable and made my first rental here very easy. I will recommend this location to others and would use it again myself if the need arises. The employee made this a very pleasant experience.

Ernest D. 
Évaluation :
4

Sweep out trailers

Don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Great service

Margarita R. 
Évaluation :
5

Not a thing just keep doing what you're doing being nice and honest

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILIS R. 
Évaluation :
5

Amazing customer service!

sheryl S. 
Évaluation :
5

Perfect places for rent

Nelson B. 
Évaluation :
3

I would recommend this location if they were a full service location. For Corporate moves full service is needed to get supplies.

Brandy T. 
Évaluation :
5

Nothing, continue to be customer friendly.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold G. 
Évaluation :
3

Too far from town.

Joseph G. 
Évaluation :
3

This was way off the beaten path and I had to pass seven U-Haul dealerships before I got to it, but I went there because I was moving a trailer for U-Haul. Given that I never seem to find all the equipment I need at one site, why did I have to go to this particular site? Also, it was a rough location.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron D. 
Évaluation :
5

Everything was great, do nothing different

Pamela D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rizwan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cizaka A. 
Évaluation :
5

Outstanding customer service. I was in a hurry and my man hurried up with me. Definitely will recommend

Eluojo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie S. 
Évaluation :
5

Keep up the good work!!!!

arnold G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrecia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
3

We don't usually use this location and it was in a sketchy area.

LANDON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

Uhaul stopped on me and my young girls in the heat I wasn't finished packaging my items UnHad to rent another Uhaul and I honestly feel like I some be reimbursed some of my money it's only right

Xavion B. 
Évaluation :
5

nothing!!!

arnold G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE C. 
Évaluation :
5

Nice, quick, friendly process! Thank you!!

Petrus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tineal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Z. 
Évaluation :
5

Rien

RONALD L. 
Évaluation :
2

Equiment was not working properly lost a day in moving cause could operate unit ramp was not retracing back into place than the engine oil indicator came on roadside service said it was missing almost 4 qt of oil call the location to notify them they where rude in answering my questions to get it work out I won't go to this location again

ELIAS B. 
Évaluation :
1

Arrogant and unfriendly.

VICTOR H. 
Évaluation :
5

Thanks for your help. See you next week.

JEFF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Great service

Jose G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maegan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emigdio G. 
Évaluation :
1

There was a worker here that was so rude and disrespectful. He was verbal abusive towards me and told me f@#* me and called me a b#$@*. I have never experienced such treatment by a business that I dealt with. I was in a rush to move in and since it was already late in the day, I didn't have time to find another location. It's very disheartening to know that I paid to be abused. The owner/manager finished the transaction but the damage was already done. Hopefully this isn't just a message and my concern is recognized and addressed. That is...if anyone cares, truly cares.

Marlo W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM D. 
Évaluation :
5

Originally selected another location that was advertised as 24 hrs pick up, but when I got there had to change to this location due to being closed

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey M. 
Évaluation :
5

Good job well done.Thank y'all

ARTHUR C. 
Évaluation :
5

This the second time we have rented from this location. We like it because they have extended hours and a nice staff.

Ruth F. 
Évaluation :
2

Have a technician do an in depth evaluation of each vehicle to insure proper safety..

russell D. 
Évaluation :
2

Drop off was an abandoned car wash. Looked very sketchy. This location trying to charge me for equipment that I didn't get with the truck. Horrible location. Uhaul services have went way down.

Gilbert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichele B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALANDRA B. 
Évaluation :
1

The person that was helping had a horrible attitude. I was dissatisfied with my return experience. If I ever r ent from uhaul again do not ever send me to that location in life. VERY unhappy.

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
5

Good customer service

wade H. 
Évaluation :
2

I had already created online a contract with the truck, days, and miles included prior to going to the pickup location to get the vehicle. When I got to the location they were unable to simply bring up my contract and instead had to create a new contract. Their new contract was going to cost me significantly more than the online contract that had already been established. I don't know if they weren't aware of the process to go through and honor/use the contract already established or if they are trying to get customers to spend more money with them by redoing set contracts on site at the point of pickup, but I was very frustrated with the experience and rather surprised by the seeming lack of awareness or ability to work with the online booking procedure. After they finally figured out how to code the transaction to match the online booking I had already set up, I was able to get on my way without any further difficulties. The truck was clean and well cared for.

Jon C. 
Évaluation :
4

All my lights went out at night on my way home. Very dangerous! My adapter was brand new.

KATHRYN H. 
Évaluation :
1

The truck was poorly maintained and had no lights. I didn't notice until it was night

RUDOLF N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
5

No suggestions. Very pleasant experience.

Stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Edward L. 
Évaluation :
5

Great customer service and very friendly people!

Jose L. 
Évaluation :
5

Quick and easy. Lots of trucks in inventory.

Audrey M. 
Évaluation :
4

The truck had a flat rear tire due to an improper valve stem. I didn't notice it was flat until the truck was fully loaded. Getting the flat fixed delayed my departure 4 hours. Should have been identified by staff at pickup location.

Glenn G. 
Évaluation :
5

Ensure that all tires are in safe conditions prior to releasing to customer

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quang N. 
Évaluation :
5

The owner went above and beyond to help me with renting a 26 ft trailer and car trailer. It was a pleasure dealing with such a helpful, considerate man.

Heather T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

Reservation for equipment not honored equipment not in working order that I had to settle for lights not working on trailer,I had to take that equipment because I had crews waiting to load in Houston and crew in Dallas to unload causing me additional charges on both ends.Checked with uhaul on Wednesday to make sure everything was good.Told everything was good,only good thing about experience was Steve at pick up location he tried really hard to make me happy.

Gary L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

Took me multiple trys to get a truck that was not in need of repairs. The final was so dirty I had to detail. Could not see out of windshield due to bugs. Did not have enough mileis to get to location. Receving agent told me to call them. Never answered phone. Called 1-800 number. No answer.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eluojo A. 
Évaluation :
5

Merchant made the return very easy.

dervin L. 
Évaluation :
5

Nothing....availability and equipment was simple and easy to handle. Thanks very much!

Jeannine G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
3

Quick availability was perfect, customer service was good but charges were confusing when it came to the hold and balance (maybe because the cultural difference or language barrier) Truck was clean however brakes were bad and sounded like it possibly needed an oil change. Overall service was good and I would recommend to others especially due to short notice availability. I know when you don't actually drive the trucks you may not be aware of certain maintenance issues.

jenise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAMIKA C. 
Évaluation :
5

Great experience, cordial, efficient, hooked the trailer up… just a 100 % experience

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Meredith T. 
Évaluation :
2

I was charged for a dolly which I did bot order. I was also charged for 6 blankets which I did not order and when the price was extended it didn't charge me $5 it charged me $10. Had to call up and try and get the credit.

Lawrence H. 
Évaluation :
5

The franchise owner was one of the nicest I have dealt with in something like this. Zero issues. Not moving again for a long time, but will recommend people I know to utilize this location if it comes up.

Michael M. 
Évaluation :
1

Don't force people to get a in town rental where you have to rerun it to the same location or a one way that's twice the cost of the in town. Stupidest thing I've ever heard in my life. Uhaul blows dicks

Jacob L. 
Évaluation :
5

Customer service was wonderful

Shalonda M. 
Évaluation :
3

Faster updates on website

Terri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

Truck was checked in almost an hour after we dropped it off, so we were charged for another day. Took over an hour waiting to talk to someone from uhaul, incredibly long wait time. Never going to rent from Uhaul again if I can help it.

Kelcy H. 
Non les évaluations ont été soumises pour cet établissement.

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