Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)

733 évaluations

5820 FM 1960 Rd E   Humble, TX 77346

(832) 412-2867

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h30 pm

Services dans cet établissement :

Pour nous contacter

(832) 412-2867

5820 FM 1960 Rd E
Humble, TX 77346

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

Uhaul stopped on me and my young girls in the heat I wasn't finished packaging my items UnHad to rent another Uhaul and I honestly feel like I some be reimbursed some of my money it's only right

Xavion B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE C. 
Évaluation :
5

Nice, quick, friendly process! Thank you!!

Petrus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tineal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Z. 
Évaluation :
5

Rien

RONALD L. 
Évaluation :
2

Equiment was not working properly lost a day in moving cause could operate unit ramp was not retracing back into place than the engine oil indicator came on roadside service said it was missing almost 4 qt of oil call the location to notify them they where rude in answering my questions to get it work out I won't go to this location again

ELIAS B. 
Évaluation :
1

Arrogant and unfriendly.

VICTOR H. 
Évaluation :
5

Thanks for your help. See you next week.

JEFF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Great service

Jose G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maegan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emigdio G. 
Évaluation :
1

There was a worker here that was so rude and disrespectful. He was verbal abusive towards me and told me f@#* me and called me a b#$@*. I have never experienced such treatment by a business that I dealt with. I was in a rush to move in and since it was already late in the day, I didn't have time to find another location. It's very disheartening to know that I paid to be abused. The owner/manager finished the transaction but the damage was already done. Hopefully this isn't just a message and my concern is recognized and addressed. That is...if anyone cares, truly cares.

Marlo W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM D. 
Évaluation :
5

Originally selected another location that was advertised as 24 hrs pick up, but when I got there had to change to this location due to being closed

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey M. 
Évaluation :
5

Good job well done.Thank y'all

ARTHUR C. 
Évaluation :
5

This the second time we have rented from this location. We like it because they have extended hours and a nice staff.

Ruth F. 
Évaluation :
2

Have a technician do an in depth evaluation of each vehicle to insure proper safety..

russell D. 
Évaluation :
2

Drop off was an abandoned car wash. Looked very sketchy. This location trying to charge me for equipment that I didn't get with the truck. Horrible location. Uhaul services have went way down.

Gilbert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichele B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALANDRA B. 
Évaluation :
1

The person that was helping had a horrible attitude. I was dissatisfied with my return experience. If I ever r ent from uhaul again do not ever send me to that location in life. VERY unhappy.

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
5

Good customer service

wade H. 
Évaluation :
2

I had already created online a contract with the truck, days, and miles included prior to going to the pickup location to get the vehicle. When I got to the location they were unable to simply bring up my contract and instead had to create a new contract. Their new contract was going to cost me significantly more than the online contract that had already been established. I don't know if they weren't aware of the process to go through and honor/use the contract already established or if they are trying to get customers to spend more money with them by redoing set contracts on site at the point of pickup, but I was very frustrated with the experience and rather surprised by the seeming lack of awareness or ability to work with the online booking procedure. After they finally figured out how to code the transaction to match the online booking I had already set up, I was able to get on my way without any further difficulties. The truck was clean and well cared for.

Jon C. 
Évaluation :
4

All my lights went out at night on my way home. Very dangerous! My adapter was brand new.

KATHRYN H. 
Évaluation :
1

The truck was poorly maintained and had no lights. I didn't notice until it was night

RUDOLF N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
5

No suggestions. Very pleasant experience.

Stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Edward L. 
Évaluation :
5

Great customer service and very friendly people!

Jose L. 
Évaluation :
5

Quick and easy. Lots of trucks in inventory.

Audrey M. 
Évaluation :
4

The truck had a flat rear tire due to an improper valve stem. I didn't notice it was flat until the truck was fully loaded. Getting the flat fixed delayed my departure 4 hours. Should have been identified by staff at pickup location.

Glenn G. 
Évaluation :
5

Ensure that all tires are in safe conditions prior to releasing to customer

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quang N. 
Évaluation :
5

The owner went above and beyond to help me with renting a 26 ft trailer and car trailer. It was a pleasure dealing with such a helpful, considerate man.

Heather T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

Reservation for equipment not honored equipment not in working order that I had to settle for lights not working on trailer,I had to take that equipment because I had crews waiting to load in Houston and crew in Dallas to unload causing me additional charges on both ends.Checked with uhaul on Wednesday to make sure everything was good.Told everything was good,only good thing about experience was Steve at pick up location he tried really hard to make me happy.

Gary L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

Took me multiple trys to get a truck that was not in need of repairs. The final was so dirty I had to detail. Could not see out of windshield due to bugs. Did not have enough mileis to get to location. Receving agent told me to call them. Never answered phone. Called 1-800 number. No answer.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eluojo A. 
Évaluation :
5

Merchant made the return very easy.

dervin L. 
Évaluation :
5

Nothing....availability and equipment was simple and easy to handle. Thanks very much!

Jeannine G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
3

Quick availability was perfect, customer service was good but charges were confusing when it came to the hold and balance (maybe because the cultural difference or language barrier) Truck was clean however brakes were bad and sounded like it possibly needed an oil change. Overall service was good and I would recommend to others especially due to short notice availability. I know when you don't actually drive the trucks you may not be aware of certain maintenance issues.

jenise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAMIKA C. 
Évaluation :
5

Great experience, cordial, efficient, hooked the trailer up… just a 100 % experience

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Meredith T. 
Évaluation :
2

I was charged for a dolly which I did bot order. I was also charged for 6 blankets which I did not order and when the price was extended it didn't charge me $5 it charged me $10. Had to call up and try and get the credit.

Lawrence H. 
Évaluation :
5

The franchise owner was one of the nicest I have dealt with in something like this. Zero issues. Not moving again for a long time, but will recommend people I know to utilize this location if it comes up.

Michael M. 
Évaluation :
1

Don't force people to get a in town rental where you have to rerun it to the same location or a one way that's twice the cost of the in town. Stupidest thing I've ever heard in my life. Uhaul blows dicks

Jacob L. 
Évaluation :
5

Customer service was wonderful

Shalonda M. 
Évaluation :
3

Faster updates on website

Terri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

Truck was checked in almost an hour after we dropped it off, so we were charged for another day. Took over an hour waiting to talk to someone from uhaul, incredibly long wait time. Never going to rent from Uhaul again if I can help it.

Kelcy H. 
Évaluation :
5

Very help full

Arquimides C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

When I arrived, my 10' truck had been rented to a walk-in, however the owner upgraded to me to a 15', comped some fuel and threw in some dollies free of charge. Went above and beyond to assure I was taken care of. Would definitely rent from this location again.

Mona F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSELIA G. 
Évaluation :
5

Inside of uhaul loading area was not to clean but exceptable

Linda O. 
Évaluation :
5

Good service

Jhon V. 
Évaluation :
5

Awesome customer service, needs no improvement!!!

Robert N. 
Évaluation :
5

everything was great truck clean and reps were very helpful and knowable. Great experience. thank you

Diane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suezet J. 
Évaluation :
5

Passenger door would come ajar while driving, air wouldn't come on unless it was turned on high, windshield wipers were literally bare metal bars so couldn't clean the windshield. Plus, not very good customer service. Convenient location.

Patty K. 
Évaluation :
5

Only problem with the drop off, was not their fault. I was charged for extra miles because I went over the 30 miles granted to me. Pickup to drop off is 50 miles how can I possibly go under the miles?

Cory H. 
Évaluation :
4

Someone should be available to answer the phone I had to leave my rental during work hrs because I could wait and Zi didn't know where the young man was. However I didn't know I had to check in via a link More information would be helpful and someone should answer the phone

Debroah E. 
Évaluation :
5

Excellent customer service!!!!!! Betty Williams Trinity HTC Services

Betty W. 
Évaluation :
3

The back of the truck was dirty

Kim M. 
Évaluation :
5

I have rented from this location several times. Each experience has been so easy. The store owners/associates are very kind, professional and thorough. I would recommend this location for rentals.

LESLIE W. 
Évaluation :
3

The truck was filthy

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

The truck had several inoperative components. The light switch had fallen out of the dash and was inoperable. The key to start the truck unless you forced the steering wheel one way or another and held your mouth just right. They had left the cargo door open, and it had rained in the night before. I had to dry out before using. The gas gauge is inaccurate. Checked out at1/4 tank but ran out in less than 5 miles. NEED TO RETIRE THIS JUNK. WILL USE SOMEBODY ELSE IN FUTURE AND RELATE THIS EXPERIENCE TO EVERYONE I KNOW TO ENSURE YOU DID NOT LOOSE JUST ONE CUSTOMER, BUT MY GOA; IS YOU LOSE 10 OR MORE.

nick W. 
Évaluation :
4

Trailer had a bad tire with the steel belts showing. Needs to be replaced.

Martin R. 
Évaluation :
5

The air conditioner in the uhaul did not work well which made for an unpleasant drive in the middle of May in Texas.

Justin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

The truck was in ooor condition. Passenger mirror drifted while driving. The truck transmission had difficulties shifting into gear

DAVID T. 
Évaluation :
5

Excellent service and clean vehicle. Would come back again.

Ngozi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER G. 
Évaluation :
5

helpful staff

Colleen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAGE M. 
Évaluation :
3

I was switched to a different location twice. That was fine and locations were acceptable however the truck was given to me on empty tank of gas. There was an identical truck there however they said it was for someone else.

Adalberto M. 
Non les évaluations ont été soumises pour cet établissement.

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