Évaluations des clients Lalor Self Storage

More UHAUL Signage near the Building

See comment above

Heather was very helpful and professional. Excellent customer service :)

Very quick and smooth transaction.

The mobile app was supposed to speed up the process but did not. I also saw small immaterial charges on my car that I did not agree to

Friendly customer service.

Sure, one thing. The van smelled like some sort of animal. Perhaps someone was hauling meat or leather goods? Other than that, it was great! Very accommodating.

They charged me for a extra day, when I actually turned truck in before time in was due.

My first time and perhaps the last. Staff was not available to rent at the time requested. I was there on time and told to come back in an hour. Truck had plumbing parts and other miscellaneous itmes in bed. Was told truck was half empty when I picked it up. It was not. I returned it exactly how I found it and was charged a refuleong fee. Please tell me this isn't normal for Uhaul rentals, it falls well short of basic customer service levels in virtually every category

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Thank you lady as the only one present to help out!!

I really like the Mott pl location would rent from them anytime down to earth friendly . Heather is awesome

Great Personality

The young lady was nice and went over everything with us Great job

Very proffessional buisness, had my auto transporter staged out and ready for me at the moment I made a reservation. Ive rented before through Heather at lalor storage and shes amazing, very easy going and super sweet. Excellent!

The vehicle had strong smell of urine when it was picked up. After leaving our equipment in the vehicle overnight, we unpacked it the following morning. My husband spotted a cockroach in our kitchen. We have resided here for 24+yrs without any pests, so it must've been in the rental truck. We rented the truck to transport our catering equipment and supplies. It was fortunate that all our perishables were sealed in our cooler or in airtight plastic and cooked onsite. But in light of this situation, I will not rent any other vehicle in the future. I'll make multiple trips with our smaller truck instead of risking the good sanitation of our location.

We had a hard time finding the place because it was hidden in an Alley, They should have a sign by Mott Place so people can see it right away.

You should have pest control come frequently... I saw a roach crawling on the reception desk, so I'm sure there's a ton more throughout the facility and in people's belongings...

Nothing. The lady working there couldn't have been more friendly or helpful!

Nothing.

Truck had fender damage before I used truck.

did not have 24 moving blanket as requested only had 11. did not take

I had confirmed reservation for 8/14 at nearby location in Bridgewater. Luckily I called the location prior to arrival and was told there are no trucks available. I just had 1 hour to rush to the Trenton location where only a 20ft truck was available. I called uhaul 800 number on 8/17 to report the inconvenience and aggravation caused. I was told my complaint was registered and a customer service representative will call in 3 to 4 days. No call yet which exhibits total lack of customer service and care.

nothing the representative was helpful and handy everything in a timely manner and friendly i would use your facilities again if i needed to.

truck burn a lot of gas I spent $140

Reserved van at one location... got sent to different location to pick up and drop off... but i had to pay for additional mileage. Don't let your locations reserve vehicles that aren't going to be available.

The service was wonderful and even though the sweet lady wasn't feeling well she still took care of us in the most professional manner and we thank her and the company.

Renting a truck from U-haul was a pleasant experience. The agent was friendly and helpful.

Nothing

Heather Williams is a great manager.

After hours drop off would be a great addition.