Le client n'a pas laissé de commentaire.Danny F.
Customer Reviews for Lances Pro Plus Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tomball, TX 77375
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 9/6/2021: Fermé
- 10/29/2021: Fermé
- 11/25/2021 - 11/26/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location was closed when trailer was dropped off, but they checked in the trailer immediately upon opening the next day. The uhaul online checkin was useless so I had to wait on hold 20 min to be told send a picture of the unit via email.Joseph V.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.STEVEN G.
Excellent and courteous customer serviceROBERT A.
The larger trailer the young man hooked it up for meTERI L.
Le client n'a pas laissé de commentaire.Kendall C.
The back doors did not close properly. One of the hinges is apparently bent. It was functional but it was difficult to close those back doors.William B.
Uhaul was not clean. Food under seat ashes on dash an floor and passenger door. Tire was bad found out 4 hrs down the road when we had to sit for 2hrs waiting for repair guy an him to fix. Think uhaul should compensate.....JENNIFER C.
This location has a great, helpful staff and a good selection of uhaul products.ERIC L.
You make it do easy. Keep â€˜er going. Don't change a thing.ROBERT B.
Le client n'a pas laissé de commentaire.Shantel H.
Le client n'a pas laissé de commentaire.KEVIN DALE J.
Excellent service, friendly and efficient. Trailer trailed easily. Will definitely return to rent again.ROBERT B.
Le client n'a pas laissé de commentaire.Scott N.
The drivers side windshield Was scratched pretty pretty good from poor wiper blades. I had to clean all of the hazy Inside glass. A common problem with U-haul trucks. I paid for rental of 12 blankets and only 7 were in the back for use.Allen B.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.KIMBERLY H.
Le client n'a pas laissé de commentaire.ROLAND R.
Le client n'a pas laissé de commentaire.Edward P.
It is not what I would consider a PRIMARY U-haul facility, and as such has limited inventory of available equipment. Therefore, it may not be a "first choice" for someone wanting to rent equipment.jeffry B.
Le client n'a pas laissé de commentaire.natalie C.
Lances' accidentally left blankets from a previous move in the trailer. We did not notice this until we had the trailer and began packing. We left the blankets at the destination drop off point.Joel N.
The staff at Lance's Pro + rented me the 4X8 trailer and went outside and assisted me with hooking it up to my hitch. I was very appreciative with this. Once the lights on my car were confirmed to be working on the trailer, I was on my way. Thanks a lot Lance's Pro +. I would recommend you to others who need a U-Haul truck or trailer.Jonathon K.
Le client n'a pas laissé de commentaire.Marcial F.
We payed for a dolly but it was not in the truck. We had to borrow a dolly from the apartment complex in Dallas to unload the truck. Very disappointed.paul H.
Le client n'a pas laissé de commentaire.THOMAS B.
Helpful and friendly staff at this location. A comment for U-Haul is to have more readily available communication/information for trailering/towing options that address posted speed limits well in excess of the trailer's limits. Having a 55 mph max speed (or tire speed rating of "J", or 62 mph) is really not practical, or safe for that matter, to drive on freeways with 75 mph posted speed limits.Andrew C.
I have used this location a few times before and they have always been great.PETER A.
This business looked closed and work down.CHRISTINA S.
Nothing - I called because the website was slow and the lady that answered was helpful (she needed to check on things)- called back right away and everything went very smoothly. We will definitely use this location when we need Uhaul again.CAROL L.
Le client n'a pas laissé de commentaire.victor I.
Le client n'a pas laissé de commentaire.Linda N.
Le client n'a pas laissé de commentaire.RUBEN D.
Le client n'a pas laissé de commentaire.Tony C.
Great equipment for a smooth move!James G.
Le client n'a pas laissé de commentaire.Janiece Louise C.
The lady was very friendlyStacie S.
Le client n'a pas laissé de commentaire.Terry F.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Gloria C.
Quick, efficient service. Best uhaul experience ever!!Vicki S.
Le client n'a pas laissé de commentaire.joe T.
Le client n'a pas laissé de commentaire.Ricky S.
Le client n'a pas laissé de commentaire.Ricky S.
Le client n'a pas laissé de commentaire.Karen U.
We are Senior Citizens and tried our best to get unloaded and returned by 5:00 but we arrived at 5:28. We were charged an extra day, extra insurance and extra taxes, which I don't think was fair. There was no one there to discuss it with so we had to pay the extra charges in order to leave it.Shane H.
I rented the 26' Uhaul. It was the cleanest and newest Uhaul I have ever rented. This location was quick at check-in and check-out. The team at Lances Pro Plus does not mess around! I highly recommend. 5 stars!!!Brandon R.
Excellent customer service!Mark D.
Le client n'a pas laissé de commentaire.STEPHEN R.
Le client n'a pas laissé de commentaire.Peggy T.
Online and APP pre-rental works great. Lance's Pro Plus had trailer waiting but failed to ensure tire pressure ok. Two right side tires were 20 and 30 psi low when I got to loading location. Next morning checked again and 30 pounds low. At destination 6hours later again, 25 lbs low. Accident waiting to happen to those who don't check. Lance's not open Saturday @ 3:45 on return. Got email: firstname.lastname@example.org but no phone call. I think I'll use original source to rent next time.GEORGE D.
Le client n'a pas laissé de commentaire.BILL R.
Le client n'a pas laissé de commentaire.Amy R.
Nothing. But make sure you keep the area Manager Brandon. Very professional and LOT'S of common senseHarry L.
Le client n'a pas laissé de commentaire.Joel S.
Le client n'a pas laissé de commentaire.Andrea F.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Tina W.
People were very nice and helpful. Will recommend to friends and will use them again.Jared B.
Trailer worked great people were great!Robert B.
Le client n'a pas laissé de commentaire.Thomas A.
People were very polite and courteous. Easiest U-Haul rental ever. Merci!WILLIAM H.
Be a little more prepared and have the trailer inspected and ready to go when I get there especially after I did the online quick check in it still took over 30 minutes there to get the trailer. Which needed a license plate cause it had only a paper tag which was not readable but the representative stated it'll be fine if u have any problems with cops just let us know.Casey H.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Billy T.
Need to stock blankets and furniture dollyWILLIAM W.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.TED M.
I asked for the insurance which was around 70 $but after returning the trailer and receiving the final bill via email, the insurance was not included. Which is fine since we didn't have an issue, but is rather upsetting since I specifically asked for it at time of rental. Other than that people were pleasant and rental was easy.Dennis C.
Le client n'a pas laissé de commentaire.CHAD B.
Le client n'a pas laissé de commentaire.Moonish M.
Great service. Thank you.alan H.
Simple, took the key and said thanks.Daniel G.
Le client n'a pas laissé de commentaire.Pat K.
Le client n'a pas laissé de commentaire.Dennis C.
Le client n'a pas laissé de commentaire.Anita E.
Easy rental experience. Nicest Uhaul van I ever drove. The owner lent me a furniture mover of his own. Exceptional service!!!! Would come here again and again.KATHY L.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Judy B.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Joshua B.
No equipment hereTheresa B.
Le client n'a pas laissé de commentaire.Prem G.
Brittany was very helpful.Edricka B.
Le client n'a pas laissé de commentaire.Tiffany S.
The air conditioning in the 20' truck I rented did not work consistently AT HIGHWAY SPEEDS. I made the drive from Las Vegas to Houston (Tomball) with the windows rolled down. It was a horrible experience, perspiring the entire time - absolutely exhausted. I feel strongly that I did not get what I paid for from Uhaul. I would not have rented a truck, to drive through the desert of the southwest and the humidity of south Texas, that did not have A/C. I am very dissatisfied. Joe OBrienJoe O.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.myra M.
Le client n'a pas laissé de commentaire.GLENNETTE C.
They are the most amazing people. They were going to be closed when we needed to rent from them so they made special arrangements to take care of our needs. Outstanding service!MICHAEL B.
Le client n'a pas laissé de commentaire.LEWIS C.
Employees were very very helpful and pleasant!RHONDA C.
Lance's pro plus is Great. Great people, professional and friendly service Where I like to rent my UHaul trailer. Flawless and timely paperwork and nice arrangements / job overallMONTE K.
Le client n'a pas laissé de commentaire.Cleatus W S.
I was contacted by uhaul corporate saying that I did not return the vehicle and that they had tried to contact me "multiple times". I returned the vehicle on the day I told the salesperson it would be back and even followed up with their automated email. I was never contacted, nor was any apology issued after it was thought that I had kept their vehicle for an additional three days that I did not pay for/ schedule. Instead I was given a bill as if nothing had happened. Absolutely unprofessional and completely dismissive from their corporate office to the consumer. I don't need to waste my time with this company ever again, so I won't.Michael M.
Best u-haul experience I've EVER had renting them over 25 yrs in about 6 states !! Thank you Jon B.JOHN B.
Le client n'a pas laissé de commentaire.coleen B.
Le client n'a pas laissé de commentaire.tiffany L.