Lances Turf Specialties LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

location will not make a reservation, expects customer to make their own. vehicle was filthy inside. vehicle needed oil change as indicated in dah display. windshield was filthy and washer fluid was empty or not working.

Évaluation :

5

Nice people. Great service.

Évaluation :

5

Russ was extremely professional and helpful! I was having a hard time getting in touch over the phone and sent and email which he responded to within 20 or so minutes. He was able to get me all set up with my rental quickly and made everything very easy!

Évaluation :

5

Drink holders are crappy. Either it's too big or too small. They either need to be deeper or have adjusters in them. First turn out of the gas station and my drink went overboard ??

Évaluation :

5

just keep doing what your doing

Évaluation :

5

Just keep up the great work. Thanks for everything

Évaluation :

5

Great group to work with.

Évaluation :

4

They were closed for training. I did not get to meet the personnel or see the inside of this location to give a true opinion about this location.

Évaluation :

5

Perfect, thank you!

Évaluation :

5

They were awesome. What I like the most is they were close to where I live. So the convenience was very nice. I knew about the company that is over there and they are great

Évaluation :

5

I prefer renting from this location especially over a U-Haul Center because it is more convenient and much quicker to get service.

Évaluation :

5

Very friendly customer service,my truck was ready to roll,fast check in and out

Évaluation :

5

Not much you can do to improve this facility. it is already way above what is expected.

Évaluation :

1

The store never mentioned any damage to the vehicle. They did say I didn't clean it appropriately. I have pictures of all aspects of the vehicle and the only “damage” was a door ding which was smaller than a dime. The store representative called me a name and cursed because he said I was lecturing him. Next time I'll just rent from Enterprise.

Évaluation :

5

We had a wonderful experience renting our 15 foot Uhaul truck from this location. The gal who helped us, Jocelyn, has OUTSTANDING customer service skills! She communicates well and is very sharp. We would recommend this location to anyone.

Évaluation :

4

Helpfull attendant.

Évaluation :

2

The computer was down when I went to rent the trailer I needed to haul some appliances. I had to wait 15-20 minutes for them to try to resolve the computer issues. In the meantime the associate called Greg a regional rep (or something similar to that) and found out the system was down for all of U-Haul. I really needed the trailer to get these appliances moved and couldn't wait much longer, so the associate took a picture of my credit card and drivers licence on her phone (somewhat disturbing) and had me sign the U-Haul paperwork. I would have preferred my CC and DL were just photocopied instead of being on someones phone. I think she was just trying to provide me with the best and quickest solution, but to me there should be a better plan for when the "system" goes down company wide. Thanks, from a nervous U-Haul customer.

Évaluation :

5

No suggestions

Évaluation :

5

Nothing. Service was great.

Évaluation :

5

The folks at Lance's will take care of you.

Évaluation :

5

Love this little hole in the wall. Perfect and small and available ??

Évaluation :

4

I had to put gas into the vehicle. The same amount that I received it as was necessary. I tried watching the fuel gauge while refueling. It did not move though. I even tried turning the key off and on but still nothing. So I ended up putting a lot more fuel into the U-Haul than was needed. I am sure I won't get refunded any of that though.

Évaluation :

4

Cleanest u-haul I have ever been in. No question!

Évaluation :

5

It would be nice to have a free use to a dolly.

Évaluation :

5

Great customer service, even when I wasn't the best customer! Thanks so much

Évaluation :

3

Employees not all that familiar with U-Haul.