Customer Reviews for Land of Spices
(U-Haul Neighborhood Dealer)

Évaluation :

5

The trailer I reserved did not get returned in time and my reservation was cancelled. The location called me to let me know. I was disappointed and stopped at another U-haul location before I could make a new reservation the original location called and told me they had a trailer. This location did what they could to fulfill my reservation. He was polite and professional.

Évaluation :

5

Speedy check-in and speedy check out - can’t beat it!

Évaluation :

2

I drove 17 km, around the u-haul neighborhood, add 5 dollars of fuel and my bill was more than 70 dollars. Extremely expensive. Next time, I 'll try others solutions.

Évaluation :

5

The service was very good!

Évaluation :

4

Had some packing supplies that I never used or opened, wanted to return them but this location was unable to do so.

Évaluation :

4

Over paid for the gas and not refunded which sucks. Otherwise the place we picked it up from was decent. Should be more informed on the process of refunding though.

Évaluation :

4

Refund any excess gas ⛽ by the customer

Évaluation :

5

Great service.. polite and efficient.

Évaluation :

1

I am very disappointed by the state of the vehicle. There were many trucks on the lot at 9:15am on Good Friday when we arrived, and mine was the only one covered in 2ft of snow, despite the last snow fall having been 2 days prior. There was ample time for the staff to prepare the truck for me, or leave a snow brush for me inside the vehicle. As a result, it took me 45 minutes to heat the vehicle and clean the snow off. I was freezing and wet by the time I finished. Extremely Disappointed.

Évaluation :

2

It might be best if there is a dedicated uhaul service rep at the store instead of having a customer service member who pauses uhaul rentals to cash out grocery customers which causes the screen to time out for the uhaul rental.

Évaluation :

4

Vehicle could have used an external wash. Otherwise, great location, prompt and efficient service, and reasonable price. Friendly and courteous staff.

Évaluation :

5

Very helpful

Évaluation :

3

I don't blame the location at all. I registered for a piece of equipment at a different location, and Uhaul changed it to Land of Spices. It only opens at 11 am, and I needed to be out of my unit by 11, so had rented it for 9 am. I went to get it, and registered for the app etc online and took it. The equipment was dirty (normal dirt, nothing terrible) on the floor and the door was hard to slide up. From a safety point of view, it was 9/10. It was just missing the rubber two-holed bit that goes over the chain hooks. I found the experience stressfull.

Évaluation :

3

Truck was unclean, food and items left inside, odd smell to it, truck had below 1/2 tank fuel, debris in seats, the telephone call from the location rep was almost inaudible, after many repeated attempts. U-haul advertising material was obstructed in the retail location. I have rented from other locations and had a much cleaner unit.

Évaluation :

4

The top lock box for our key was too high and I wasn't tall enough to put in the code. I had to find something to stand on. Lock was also very hard to open.

Évaluation :

5

Very friendly and helpful. Thank you

Évaluation :

5

I have no issue with the business, however the entire rental process, from a 8 min video, to figuring out how to turn on my location, to the many many many steps.. I would not suggest uhaul to others. I was not informed of the process the day before and wanted to come in and pay.. I feel like this "easy" way is so many hoops to jump through and not easier at all

Évaluation :

5

N.D.

Évaluation :

2

Cost to rent a U-Haul in Ontario compared to any other province is way too expensive specially in certain areas not really idealistic it’s cheaper to buy your own trailer

Évaluation :

5

The vehicle smelt so bad of coffee and cigarettes. Was covered in dirt on the outside. And spilled coffee everywhere inside. I told the lady at the counter when I dropped the key off but she didn't seem to care.

Évaluation :

3

First person that helped us was great. The second person that helped us on Sunday had a lot of difficulty using the system and finding our order even though we provided the name, address, phone number, and email of the person associated with the order. The order then needed to be cancelled and redone because we upgraded the size. This lost the credit card that was associated with the order. We had to wait an hour for the boss to show up to give his credit card. The uhaul was fine but if it's supposed to be clean it wasn't. It had caked-on snow and dirt.

Évaluation :

5

No comment

Évaluation :

3

The way the video and log in went i will not recommend U HAUL TO ANY OF MY FRIENDS AND FAMILY I was over 2 hours late getting the truck because the website would not let me log in properly and I didn't receive any compensation for my log in troubles James Madigan

Évaluation :

5

please make sure that the truck is ready and everything looks fine (etc. check fuel cap is closed) before you give the key to the customer.

Évaluation :

1

Your app is useless. I spent 40 minutes on site trying to get the app to work. This after I had filled in all the information on the web. I had also previously rented a trailer. Location only opening at 11am is useless if you want to use the truck for the day. Will likely not rent from UHaul again.

Évaluation :

5

Trailer came off the ball after loading and emptied twice and on return to store. No damage to truck or trailer although thankfully it was a full size pickup. Chains held. They had tightened the trailer tongue on the ball for me but the lever and turning knob where sticking. Lubricants maintenance or replacement may be required more often on trailers. We have a 32 foot camper, 14 foot boat, utility trailer and 32 foot and have never had an issue. Scary but could have been bad if chains had not held or had a vehicle with plastic bumpers. Desler is aware and was going to look sfter crushed wire on trailer lights.

Évaluation :

3

When we originally booked the 26 foot truck, we were never contacted for a confirmation or to get driver's license info etc. We went into the location a few days before and my husband provided his information. When we arrived at 10 a.m to pick to pick up the truck, we were unable to because we had it booked for 8:30 a.m. We were never informed that the mobile pickup service would expire after 1 hour. We spent a lot of time on the phone verifying credentials we had already provided to the location. When we finally got the truck, it only had 1/4 tank of gas in it. My husband put in $50. I would think that a full tank at time of pickup would not be an unreasonable request. Overall, we weren't happy with the process.

Évaluation :

1

The uhaul was not delivered to me at the time that i booked, instead i was offered an alternative time and location and then upon calling again i got the uhaul at the same location after driving around for 30 mins. I would like to claim my rebate option of 50$ which was promised if i dnt get the uhaul at the specified date and location.

Évaluation :

2

Very difficult to get into the location and getting out of the parking lot was extremely stressful. Very busy four lane roadway not easy to get into and out of

Évaluation :

4

Front seat Was full of pet hair.

Évaluation :

4

While checking in at the counter, the Uhaul software wouldn't accept my postal code, which I've never before had a problem with in the year I've lived here. After 20-30 minutes of troubleshooting, which included trying (and failing) to get some Uhaul support on the phone, we finally ended up entering a neighboring postal code instead. I'll continue to plan on spending at least an hour to pick up a Uhaul in the future, because it always seems to be drastically more difficult than you'd expect for one reason or another. But to be fair, everything else went fine.

Évaluation :

5

Although the vehicle was brand new which was appreciated, upon opening the door there was an overpowering stench inside the vehicle. It smelled like something died in there. It was awful. We mentioned this to the rental guy and he offered no solution. The interior was absolutely disgusting and so dirty. Seats were stained and dust and dirt everywhere. It was truly gross. The stench just put it over the top. Although we were thankful to have the service of this rental for our in town need, we were so disgusted with the condition the vehicle was presented to us in. Uhaul should be ashamed of themselves for their lack of cleanliness and maintenance of their fleets. We had a very serious incident with a cross Canada move recently in one of their units where the first vehicle presented to us had no brakes. They weren't going to provide us with another vehicle until we insisted as it was a serious safety issue. We were given a larger vehicle than what we needed which then cost us a lot more in fuel and we were offered zero compensation. Customer service lacks hugely with this company unfortunately.

Évaluation :

2

When first turn of the key the Check Fuel Cap was on the ABS light was on The engine light was on The interior was filthy and inner surface of the windsheild was dirty and numerous past suction rings were tatooed across the windshield there was a constant disconnect of information I had given during the initial ordering and the actual pick up location resulting in over a 30 minute delay The fuel tank level was less than half

Évaluation :

3

Clean the vehicle. There were peanuts and crumbs all over the seats and gravel throughout the cab and cargo area of the van. Overall, the customer service was good and the staff were friendly.

Évaluation :

3

U charged me for a extra day, Apparently I was three hours late returning the van. For the $20 charge I feel it should of been waved Not good customer service.

Évaluation :

3

Furniture pads should have been clean and folded and uhaul swept. Equipment requested (dollies, not enough furniture pads) were not available. Service was friendly.

Évaluation :

5

Friendly and informative. Would use again

Évaluation :

3

The placement of the trailers for pickup was poor, it was at the main entrance off of a local throughfare. During the pickup process the dealer app crashed and had to take several pictures of my licence ( with two different devices ) to complete the transaction.

Évaluation :

1

The representative of the company simply wanted my money and nothing else. He told me if I have any issues I need to talk to U-haul, and he is not U-haul. Land of Spice is the LAST place I will ever go moving forward.

Évaluation :

5

My second time renting Memorial Ave's pickup truck. Dashboard panel still saying "Change Oil Soon". Cheers

Évaluation :

5

Good service at site. Excellent pickup truck. Advising U-Haul Central that truck dashboard said to "Change Oil Soon."

Évaluation :

5

I do not remember the name of the sales associate who assisted me, but exceptional, professional, courteous and so kind and helpful!!! Amazing and positive experience!!!

Évaluation :

1

comment above

Évaluation :

5

Don't charge for 48 hrs. If you only use the vehicle for 26

Évaluation :

4

The location was great the customer service help line was terrible constantly passed the responsibility on and on

Évaluation :

2

Poor service. No walk-through of vehicle, gas was half empty, washer fluid low, vehicle was dirty, person didn't know where fuel tank was. Insurance options not explained and no indication what final bill would be. Very poor service

Évaluation :

3

Truck was pretty dirty inside (inside of the windshield looks like it’s never been cleaned) and the check engine light was on.Other than that it got my stuff to my new house in one piece.

Évaluation :

5

Safe ride

Évaluation :

3

Answer the phone , return messages

Évaluation :

4

Truck was dirty, crumbs in cup holder, and inside dusty and looked like it has never been wiped down. Check engine light was on with first start up. Didnt seem to cause issues, but with emission system not running perfect it could affect efficiency so it may have cost me more fuel. I didnt like that the gas gage was not full. It's very hard to judge how much you have burned off and i did put it quite a bit more then i had used.

Évaluation :

5

Interesting dealing online with reviewing the vehicle before renting. This was my first experience inspecting with pictures. When a vehicle is not clean during inspection it is much harder to identify dents or other infractions on the vehicle. It was worth cleaning the vehicle for a $25 refund. Well worth the money for me.

Évaluation :

4

No issues or concerns... Worker pleasant and courteous...

Évaluation :

5

The person that served me was quick, pleasant, and knew her job very well. Great experience with UHaul yet again.

Évaluation :

4

Not sure the vehicle had been cleaned at all. That said, I'm not sure it really matters to most people.

Évaluation :

5

Well maintain

Évaluation :

1

Fuel level was perfect still they charged me. Expecting amount was $52 but at the final it was increased by 50 %. In conclusion they cheated me.

Évaluation :

3

Truck interior was dirty.

Évaluation :

5

Very friendly service, everything went smoothly and I would rent from this location again.

Évaluation :

1

Lights not working, blamed me that it was my lights, suggested I use a vehicle that was in worse shape, Manager came to look at lights and did not even touch the vehicle. Pre-sign in does not work. Spent well over 2,5 hours getting a reserved trailer which I ended up having to take a smaller trailer then I reserved. They suggested I drive 10 hours to pickup the size I wanted.

Évaluation :

5

No improvements needed. Everything went great 👍

Évaluation :

5

Rien

Évaluation :

1

The truck was dirty and disgusting. I will never rent from Uhaul again