Great job helping get things sorted out on a truck that was in need of repairs! You guys took care of the problem and kept us on schedule! Could have been a disaster of a day but your service was outstanding. Will always be my first choice in moving trucks!
James Gallegro
Customer Reviews for L&H Used Cars of Wilmington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Provide more common ground with customers experiencing mechanical problems, instead of leaving them for two hours
Zachary CatesThe entire experience was perfect! The truck was clean, pickup and drop off very easy, and, most importantly, the staff were super helpful and friendly! Thank you so very much!!
Alfredo LoweThis is great place to rent from, good friendly staff, quick service.
George HugginsBattery died twice due to a light that was inside the bed of truck. Was not told about the light nor was the an obvious button to push to turn the light off. Both maintenance guys that jumped the truck said there had to be something wrong with the circuit that cuts the light off.
Jackson TylerNo one was there and I dropped it off on Friday afternoon and they put my return in for Saturday morning
Jeremy WelkaNothing at all this was the most effective, professional, and hassle free truck rental I ever experienced.
Camellia ThompsonGreat environment and well maintained establishment great service all around
Ronello HudleyThanks
frankie BordeauxThere was one problem: the "door open" light was on when I started the vehicle and stayed on the whole time. Even after I opened and closed all doors. At first, this made me feel unsafe driving the vehicle but after checking all doors I made the assumption that the light was the problem.
Zac hendersonThere is nothing to improve. I struggle sometimes with apps and websites, but manager did most everything for me, explained everything, without me even asking! When I returned, staff member was so helpful and made the checkout so simple for me. Both were very competent and very courteous! Others would benefit ftom their management style!
Karen HilleyBest customer service ever!
Retina SimmonsVery professional and quick
Charmaine HerlongGreat communication and service
Martin GraddonFirst truck had issue w tires and pulled to the right, exchange was smooth and quick. 2nd truck rode well but was not cleaned very well. Upon return in FL we were charged a cleaning fee. Not Happy as wandered around building to find where to leave key, and in commotion forgot to remove poolnoodle an a couple pieces of wood. Drop off was not what we expected.
MARC STRAUSSAnswer the phone or return a voicemail confirming reservation so I don’t have to call U-Haul after my truck isn’t set up.
Scott KekoaAll was well with this location
Natosha BrownDon't run out of handheld trucks but overall really good experience
forrest mitchellThank you for your service.
ernestine hamiltonWhat u do now is great
Willis AndrewsThe parking lot is really small for a big truck, especially with other trucks parked in it. Sorry I couldn't park the way you instructed me, but there was no way to do it without blocking the lot.
Rhonda RoysterFriendly and reliable... Great service
John MaginnesNothing…Pam went out of her way w great customer service.
pamela totten alvaradoThe truck needs an oil change.
James BowmanThanks for the quick turnaround and flexible service. It was exactly what we needed!
Lance McAlisterWas supposed to have someone there to check us in, but they were not there. Said they would be back in 45 minutes.
Steven CifarelliThe staff was prepare for me once I arrived to rent the pickup truck. Staff was up-beat and serve me well. Will used this same location again and recommend to my friends.
James BowmanNothing. Customer service was great! We'll rent from there again!
Susan JohnsonNo ac in the truck didn’t feel confident it would make the trip
Tommy MillerThanks
ABDULLA ALDOGHAISHVery nice people
Shannon RolandI had trouble making my initial reservation. Equipment was not available when u-haul's web service said that it was. I also had to wait 15 minutes for a representative to arrive. The door at L&H was locked and no one was there when I arrived (on time) for my reservation.
Matt StraubeThe process of renting the right size truck, to dropping it off, was seamless. The price was fair and the job was done easily with that truck. Thank you Frankie!
Daniel DuganNo one was at this location for over thirty minutes in the middle of the morning on a business weekday. As I was waiting for my ride to pick me up several employees pulled in together. It was very obvious that at least one of them had been smoking marijuana.
Mark OrrisAwesome service!
James KennedyThe truck was ragged,seats torn, molded food in the truck, lights on the bashboard, just a mess.
PATRICE WOODStruck was in horrible condition, things ripped out of the dash and sun visors were ripped out.
Mark LeavittService was excellent and fast.
James KennedyVery nice operator.
Jeff JoynerQuick and easy drop off
steven janochaNever got equipment I rented like dollys and furniture pads. Turning in Truck was a hassle because the app barley works. I was charged for another day even tho I only request till the end of the day and somehow I had a scheduling conflict with myself so I'll be requesting a refund for the equipment and that.
Adrian SwicegoodNothing. You were great!
carnen ortizI did after hours return
Antonia WhartonMr. Bordeaux and his staff are extremely helpful and excellent.
RICHelieu TAhCustomer service was great! Truck had some dashboard controls (non-essential) that were not secured.
Kai DavisCheck when the person drops off the truck, before charging someone extra
Kevin HamlinMaybe improve signage?
John EllisEverything was great
debra thompsonequipment turn in on weekends
Jeffrey LawsonSo, I couldn't actually load my motorcycle into the trailer because the ramp angle was too steep. It would have been nice to be able to raise the front of the trailer up a bit be able to lower the angle of the ramp. There was no way, on the trailer, to be able to lift the front end up to lower the angle of the ramp. As far as the service, it was excellent.
Kyra AllynMore pick-up trucks available
Debra BrownOverall very positive experience
Theresa StrawderThis location was easy and courteous
Daniel Regina