Customer Reviews for L&S Food Corp
(U-Haul Neighborhood Dealer)

Évaluation :

2

I found that I was charged for the Safe Move coverage, when I did not request it nor even was asked by the clerk. Such trickery is often amongst the most frowned upon industry practices. While the vehicle was clean, the location itself (245 Westbrook) smells terrible.

Évaluation :

2

The tongue of the trailer was in the ground, I had no one to help check the lights, the guy argued with me about the payment information, and I kept getting called about bringing the rental back early before my drop off time.

Évaluation :

4

Several marker light bulbs on trailer are out.

Évaluation :

5

Tom was great.

Évaluation :

5

Hi Y'all, Left location, got on highway to see hood bouncing... pulled off, tried to investigate and hood latch pull lever is broken, not allowing "full close". Tis only latched on pop catch and kept to slow roads and returned truck. Just want to make sure can get addressed, so does not pop on someone who does not relize whats happening.

Évaluation :

1

The location person attempted to include insurance that was not on the original contract which I disputed - especially after I did a walk around on the vehicle and found damage not disclosed in the report given - I work into automotive industry and teach service personnel walk around techniques - the way this person was dishonest about the insurance and disclosure it left an incredibly sour impression that my “purchase” of insurance was to be the remedy for existing damage to vehicle - the practice is dishonest and reprehensible- it has stained my impression of uhaul possibly to the point that your response to this complaint will determine if I ever use your service and indeed may steer people elsewhere.

Évaluation :

2

They change the price of truck I hired. I had different quotation over the phone but they charge me much more for same 8 feet truck.

Évaluation :

3

The location was a warehouse with gravel driveway that was full of potholes. The staff was excellent! The warehouse smelled horrible but was tidy and service was prompt.

Évaluation :

5

Great manager

Évaluation :

5

Everything went smoothly as planned. No surprises. No suggested changes

Évaluation :

5

Tom was easy to deal with great guy

Évaluation :

1

Everything

Évaluation :

5

Friendly and professional.

Évaluation :

4

Except the fact that I have no proof( a receipt ) I that rented a uhaul, my experience was good. Your agent was very pleasant and I will return to that location again if I need one next time. But I still need a receipt as proof of purchase.

Évaluation :

3

I was scammed with my supplies materials, I ordered 2 mattress bag and I arrived to pick the truck on the place the attendant asked me to pay for the bags again, and my invoice showed it paid. All the movers helpers was late 1 hour.

Évaluation :

5

U-Haul rep was efficient and helpful; location easy to access; truck ready for use as per reservation.

Évaluation :

1

It was dirty and side mirror was cracked. They overcharged me. Not a friendly environment. I would avoid if possible for the future.

Évaluation :

5

I dropped off the truck and yes they are so nice and clean location Thank you so much

Évaluation :

5

The van rental was the perfect size with the best customer service

Évaluation :

5

Love Tom!!

Évaluation :

1

Tried to scam us into paying for more gas. vehicles should be filled when beginning so this isn't an issue. THANK GOD we had a photo of the gas tank from when we picked it up.

Évaluation :

5

Not much. Agent was excellent. Extremely personable. Excellent service. Will definitely return to this location for future needs. 2 thumbs up.

Évaluation :

3

It wasn't the best experience, to start we were told the day before that instead of the 15' truck that we were upgraded to a 26' vehicle and there were no other options in the Ottawa area. This resulted in us occurring additional expense as we now had to rent a motel for the evening as we could no longer park in the driveway and Ottawa would not allow street parking. I could have parked the loaded truck at the facility however we declined due to additional cost required and quite frankly our trust was broken and I was not going to subject myself to further complications. The truck itself had a crack that ran the entire length of the window which was a distraction for the 6 hour drive. I think when a customer rents a vehicle at a certain size the company should provide it or tell the customer it wouldn't be available. I am disappointed.

Évaluation :

4

Very friendly

Évaluation :

3

Good value for the money. Will use them again.

Évaluation :

4

Tom is fantastic. At times, he could slow down and speak a little clearer.

Évaluation :

1

Person was rude. Place smells because it's not a uhaul store but a weird shop that sells junk and place smelt like dead animals. The app was extremely slow, to the point every step I had to wait 3-4 mins before it responded. When returning the truck I used chrome instead that was much much better.

Évaluation :

1

First we came to the location where you indicated to come (Gallagher garage) 1. There was no van 2. It was so dark and unsafe We called dispatch she said that the van is not on location and Natasha figured out another location in 20 minute ride, in this point we was already late for our appointment. After we loaded the van we tried to start it and the battery just died, another hour to get that fixed…. ( double late in same day) After we finished our tasks we want back to parking spot, it was dark same as previous location ((( It's my first experience, and it wasn't same as I expected shut out to Muaz customer service is really good)

Évaluation :

1

The place we picked up from smelled horrible and the owner was not helpful in getting our trailer. We also declined towsafe and he charged us anyway.

Évaluation :

3

The experience I received from U-Haul was Terrible, I had reserved a 20 truck few weeks ago and the night before my reservation pick up I was told by U-HAUL that the 20 foot truck was no longer available (overbooked) I ended up with. 15 foot truck which was too small to accomodate my equipment. This was very disappointing. However the gentleman at the pick up location was very helpful.

Évaluation :

4

The app was very slow when checking out the truck and when I tried to return the truck, the app didn't work. A blank screen appeared, which forced me to call the number.

Évaluation :

5

The truck back door was very hard to close. In fact I could not close it by myself. I had to ask a big man to do it for me. I rented big trucks before and the back sliding door was very easy to close properly. It needed oil or grease for sure.

Évaluation :

3

The location is a bit grungy but the owner is funny and kind. He had an adapter part that we were missing to hook up the lights on the trailer so we didn't have to run around to princess auto or Canadian Tire to find one last minute.

Évaluation :

5

I encountered a very interesting and unpleasant situation: I used U-haul services for the first time, and when I rented the truck I was told that after the move I could return the truck to any partner or U-haul center at a convenient location in Ottawa. I returned the truck to a U-haul partner at 2833 Dumaurier Ave, Ottawa, ON K2B 7W3 which was my way. They didn't even inspect the truck there, took the keys and said that was the end of it, it was OK. The next morning I was contacted by a U-haul partner and found out that my rental car order was still considered not closed. Suggested that I pick up the truck and bring it to him. I did so and my order was completed. I wasted a lot of time on this procedure. Why the guys at the place I originally returned the truck to did this to me is unclear. Maybe because of incompetence or negligence, or maybe they wanted to make me have to pay for additional services. I was not satisfied. But I am grateful to the second U-haul partner - L&S Food Corp for helping me resolve the problem.

Évaluation :

4

App is great.

Évaluation :

5

Excellent. thanks Super Tom for being the only local to me U-Haul location open on a Sunday and past 3pm on any given weekday. I appreciate being able to pick up and drop off at my convenience not the Companies.

Évaluation :

5

Was not sure what type of gas was being used in my rental van. Everything else was very easy to follow from finding van in the lot to dropping van off and giving back the key. The app was very helpful in following the proper procedure for returning the van.

Évaluation :

2

Although the rental agent was friendly enough, I stood in the office by myself for almost 10 minutes waiting to be acknowledged. In that time I texted, then went outside to look for him, rang the bell on the desk and finally phoned, just to have him appear from a side room. The office was very dark (no overhead lights on) and very cluttered. I went out to hook up the trailer and make sure the lights were working and as I approached the entrance door (metal slab door, no window) the door opened about a foot and the agent let out a rather extended beltch. I don't think he knew I was there but that level of rudeness in the service industry is inexcusable. I don't need to rent very often from U-Haul but in the future I will find another location that will not be nearly as convenient but will hopefully represent the U-Haul brand more professionally. One other thing - I had to read out my credit card number including the security code. Why does a U-Haul location not have a machine to scan cards in?

Évaluation :

5

All Good, Thanks y'all

Évaluation :

2

I was over priced I delievered the truck back an hour early with 7 km less than I said I would need and above full tank of gas why was I charged 200$ for 3 hours 50km total that seems a bit steep

Évaluation :

5

extremely helpful owner.

Évaluation :

5

Perfect

Évaluation :

5

No improvements needed at the location, however, the UHaul app needs looking into. Anytime we are at the location to rent, someone always asks us if we had any trouble with using the app. Our reply is always yes; that's why we use counter service.

Évaluation :

5

Tom (owner?) was extremely friendly and helpful. I will definitely be back for my next rental needs.

Évaluation :

5

Great service! Will definitely use again

Évaluation :

5

Tom is a great Manager! This is my 4th rental.

Évaluation :

2

1) Your "automated" pickup, and return systems are consistently terrible. I am literally NEVER able to complete an automated pick up or drop off with my always up to date mobile device. You fail every time on the app and web browser. Such an incredible waste of time. Why can't you get your act together? 2) Big boxy trucks in 2023, and you still have back-up cameras??

Évaluation :

2

I had to drive across the city to this location. Because UHaul didn't have any 5X9 trailers anywhere near me. This location had two. This cost me a ton of fuel, and I hate how Uhaul doesn't let you know there isn't anything in your area until it's too late to find something else from another vendor closer. I would have liked to drop the trailer off closer to where I live. (There is a uhaul location right beside my house. But that wasn't an option. I find overall the uhaul system to be just absolutley chaotic and unreliable. I really wish they would fix it. This location is okay, but is very narrow and crowded with everyone coming at the same time to get trailers.

Évaluation :

5

Very very good

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I find him helpful and honest.

Évaluation :

2

Ensure Trailer Lights work prior to rental. Clean trailer