Personnel amical
WILLIAM HARRIS
Customer Reviews for Lanning Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Merci.
Edwin MontanezN.D.
Charles ReedEverything was fast and easy, great experience all together
Toni GriderThe rental truck had issues. Window washer didn't work and driver's door seal didn't seal well - very loud drive.
Eric HartNope fantastic work.
CJ ReedWas charged an additional $15+ for fuel. I put fuel in truck and it was the same place on gauge as when I picked it up. Also charged a $25 cleaning fee which I feel is incorrect. Truck was swept. Contacted U-Haul customer service and told it will be 3 days before I get a response. That is unacceptable.
Greg BowmanI dropped of at this location early in the morning, however, later in the day I received a bill for $165!!!!! OUTRAGEOUS! I called and asked for why I was charged $100 for the "cleaning" and they said it was because there were foot prints in the U-Haul. Footprints?!?! It was dark out so I didn't see any footprints, but apparently they said there were. That is ridiculous to be charged $100 for FOOTPRINTS! We are moving in snow, rain, and ice….there are going to be a couple footprints in the end of the U-Haul! But what's worse is I was also charged a $30 fuel fee and for 3 gallons of gas. I filled the gas tank with 9 gallons of gas before returning it. There were 88 miles left on the range. The gas station was 5 miles away from the U-Haul drop of….I wasn't even given a quarter of a tank when I picked it up. The person who I spoke with on the phone about all these charges was not helpful in the slightest. They gave me no discount and just said j had to take it up with the Indianapolis U-Haul not them and tried to pas the buck. I will be continually filing complaints and giving poor ratings to these locations from now on. I will never recommend u-haul to anyone else. It was an awful experience from the mobile check in process to the final bill. U-Haul only cares about how much they can nickel and dime you and not the customer. Shame on you for taking advantage of people moving during times of stress.
AMANDA BROWNThank you for helping to hook up trailer!
Matthew JohnsonIt was so easy. They were so very helpful. I highly recommend this place to anyone
GREGORY HENSONOn the unit i rented, i don't know if it was my brake controller in my truck or the trailer, but i didn't have any brakes on the trailer. Just wanted you to know, but as i said it could have been the controller in my truck not working. thanks
Ron Grahamnothing
robert hartwellI have no recommendations for improvement. Service was timely and very professional. Our required contract modifications were honored as/when requested.
JACK FOWLERThe two men that were working when I dropped the truck off were rude, and didn't give me a chance to speak. So I took the rest of my business elsewhere (storage unit through a different company).
LENZY HUTCHISONThe devices are good, the location is excellent. Customer service is not the best, when I went to deliver the trailer, I had to wait a long time before someone helped me. I even had to go into the workshop to ask for someone to help me. That would be something that would improve.
Anderson GuerreroWent to pick up U-Haul that was reserved over a week in advance. Wasn't there. Waited for 45 minutes. No show. Had to settle for smaller truck.
sherri pearsonThey were receptive to my error about not being to complete return process using mobile. didn't charge me extra.
Shirish PatilGreat experience, staff very helpful! Pricing was excellent
Sharon CashI can’t think of anything
James Galyenall is good
russell burtonEverything went very well. They were extremely accommodating in working with me when I needed to make a couple of changes. I did have trouble using the app on my iPhone 8. Thinking the issue was the older phone.
LEE SHIPMANI like the drop box option. Also, people are nice and helpful. I have used them multiple times.
JED COWELLT was there too long, Employees were taking phone calls before taking care of me.
Glenn MooreTrailer had a serious safety issue. Trailer slammed forward and backward on acceleration or braking. Appears the brake fluid leaked out and there were no trailer brakes. I called the regional UHaul person shown at the desk at Lannings and left a message but he never called back. I called 1-800-Uhaul on Monday and was told someone would call me in 3 days. I haven't heard anything from anyone. I rent a car hauler at least 4 times per year and am expecting better service than this.
John MalinaThis was a convenient place to drop off. The only glitch was the uhaul website was not working for check-in, but Lanning took care of check-in for me in the morning...
Gene McNayThe truck ran a bit rough and someone had left cigarette package in truck. We didn't use all the mileage we were charged. Forgot to get gas and that's fine we were charged but $40 is excessive I feel like especially when we didn't get out mileage we didn't use up back. Will not rent U-Haul again. To move in town it should be so much.
Katrina AdamsUnfortunately we were charged for a appliance dolly ($10), utility dolly ($3) and furniture pads ($5). We assumed they were inside the trailer but they were not. So we were charged for equipment that we never received.
David PittmanThere was some trouble with the transmission at the start of the rental - truck reluctant to move out of 1st gear, however, it seemed to go away once warmed up. Otherwise, everything went well.
Tamara KellyThis location needs some advertising. Great operation hidden away out of sight
Harold RugglesGreat people and really good service❤️
Luis A. Socarras EstradaI returned the truck clean. Sweep the truck out well. When I asked to see the photo I was told someone higher up would have to send it to me. I requested to be contacted. I was scammed. I would like to check the photo's metadata to see when and where it was taken. I could not recommend U-Haul.
Robin CainHave someone with you to check if it is clean before you leave. I was charged cleaning fee of $25. I rented the truck for about an hour to bring new carpet from menards to my home, less than 15 miles. It was sunny day and I was the only driving it. There were few mud dots under passenger seat before I took it, they charged me for that dirts which was not my fault
SURYA THAPAPerson who rang my purchase at the site was hostile and not the best in customer service. I used this site since it was closer to my new home but will definitely not be returning and go to my regular site a bit further from my home.
JONATHAN DOMINGUEZ JIMENEZWhen the previous truck rental failed to return the UHaul on time, the local manager made helpful accommodations.
Michael GI was surprised to learn there was a $20 after hours service fee when I returned the trailer on a Sunday when they were closed. I don't mind paying it. It would be helpful to know that I would be charged extra.
Willard DowneyI was charged for a cleaning fee when the truck was dirty the day I rented it. I told the cs rep (on the phone) how dirty the truck was. But was still charged a cleaning fee.
LORAMARIE FREEMANU haul sends way to many emails ans text messages I believe
Ron GrahamVery helpful.
Mary BertottiExtremely nice and professional. Overall great experience
Steven PriceWe made our reservation two weeks in advance, but they still didn't have the utility dolly and did have only 27 of the three dozen blankets we requested.
Paul WilkinThe door was not a tight fit making a lot of wind noise, dash was cracked and vibrating, the head liner was cut, torn and hanging down, truck would vibrate and highway speeds, drivers seat was badly torn.
BRETT WRIGHTIt was perfect. So grateful.
Terry EnglandThe team was so accommodating through the process…my experience was heartwarming!
Pat WillsonDropped off using phone.
Taylor GregoryThis location went above my expectations. I will be using them for all my UHaul needs in the future
Melissa MarshallGood experience. No complaints at all 👍🏼
ROBERT MILLSDon't plan on reaching the U-haul line by phone at this location. I was 0-4
Justin BoothCan't think of any improvements. Chris is friendly, hooks up the trailer, and gives us good advice.
sharon andisI feel like I was overcharged in several ways. The return process didnt work for me despite turning in the uhaul on time I was still charged a late fee due to the app not working correctly. Also other charges were added that I felt wasn't fair to add. Also was given the option to add a appliance dolly online but when I got there was told they didnt have them there. Theres a disconnect between the online and the pick up drop off location.
christy caseyThe truck did not fit on the trailer I showed the owner and told them but they said awww sorry. Not that I could get a refund or even a credit for use later since I never used the trailer . Pulled it around for nothing . I even paid for insurance.
Cahn BlackI have used a different local location in the past and never had any issues. I was charged a drop of fee that I had not been charged before. I lot was a muddy mess. Staff was less then friendly
Craig Bartlett