They charged me right as soon as I walked out of the door instead of when I dropped my U-Haul off and also when I went to go drop off the U-Haul I had to go to their secondary location because their first one which was my original drop off was not available for me to drop the keys off anywhere either.Amber T.
Customer Reviews for Lapaloma Financial Services & Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worsted experience ever, didn't know what they were doing took 1:30 to get the truck I got over charged. Location needs to remove or better training.Rayon A.
I was charged for furniture and moving dolly neither was in the truck back of truck was dirty upon getting the keys and AC functioned but not fully I was very appreciative of Uhaul finding me another truck as the location I had reserved at didn't have any but the 3rd party location and truck was way below satisfactoryMiguel G.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Imani M.
They did not check the gas tank before giving us the keys and tried to charge us for the gas. Also, we kept having to stop with the truck bc of gas and tire pressure. It was an awful experience. When I called customer service they informed me I had to return the truck to the same location and they were unable to give me a new one.Jeunyde J.
Need to put new wipers in truck and new high lightsJaime D.
I was charged for gas but I had put gas in the trucksandes M.
Friendly folks,subrun V.
Le client n'a pas laissé de commentaire.MC K.
Horrible, just horribleSHABINA L.
The vehicle is infested with roaches. I had to throw my things awayLATIFAH H.
The lady told me that my card didn't go through meanwhile I got a text message saying that there was $100 taken out of my account if I wouldn't showed her the text message she would've kept the same answer my card didn't go through she's a liarKARNETRA B.
Very bad customer service. Trucks were old and needs to be serviced very dangerous to drive.KRISTINA W.
Service nice. Truck clean, accessories ordered on board. Overall, a good experience. AMANDA H.
My uhaul had roach. The vehicle was not clean in Between being rented. Especially in this time of covid. I only took this vehicle because I had no choice and there was no other vehicle available. UnacceptableSHERNETTE P.
The pick up and drop off process was horrendous. They had no clue what they were doing. The keys weren't in a key box, thank God they were open so I could get my key.Darin C.
Le client n'a pas laissé de commentaire.SHARON B.
Le client n'a pas laissé de commentaire.Courtney D.
While U-haul's service is convenient they need to ensure that the middle party locations are honest and reliable in the transactions.Kimberly Tiffany E.
I rent the truck for one day, I was billed for two days, the truck had no gasoline at all, the mileage was 0,99 cents they bill me for 1,19 per mileage.Ivette S.
Excellent service à la clientèleMiguel L.
Actually nothing I can think of,, The service was great and the employees were very nice and helpful, they did everything right.Vernon R.
This is a small store the window has all kinds of signs .the do money transfers phone sales etc it is hard to fInd the I haul sticker on the window . Inside is dirty and has a wall to wall glass for security since is in a schechy part of town . Only one attendant. It took about and hour to check out becouse the signal was bad and could not scan my I'd . Attendant had to come out From Enclousures and to my phone to see if could scan my IID. In a pandemia I did not like that personal touch . At check out I ask her to inspect the truck with me before taking it and she refused . So in went outside and took pictures of the damagues in the truck and went back inside to show her and make sure she had stickers on everything so I would not be responsible at the time of return .she finally came outside and put stickers on some dents that were not marked. I had to argue with her to finally get her to do that . Extremely poor service.Considering I was the only customer. I will make sure I never go back. I wanted to cancel and walk away but had movers waiting for me .isabel N.
They charged me twice of the money...dorestant R.
Everything was fine. Great job!!!Heather B.
Dog hairs in truck on seats. In addition the location is disgusting and rundown.pamela C.
Le client n'a pas laissé de commentaire.damion S.
Le client n'a pas laissé de commentaire.Daniel A.
Terrible service. Truck was dirty and full of trash. Gas wasn't even filled to where it should have been filled. I want a refund.Sarah D.
Don't use this location for rentals. Horrible service, lady messed up my whole reservation. Waited forever, messed up gas mileageAlexandra R.
This was the worst experience ever renting a vehicle. I was there for 1hr and 35 mins. And I was the only person there to rent a vehicle. My bill was supposed to be 350 dollars for a week including 750 miles. I had the vehicle 6 days and 515 miles. I declined the insurance. I get my final bill by email for 552. and change! I am appalled at the transparency of this location period! I demand my bill be adjusted and charged what my what I was promised period! At this point I would never rent uhaul againJames S.
I waited for over an hour for my uhaul because the "systems were down." They explained that the systems would be back up in max 30 minutes, but I ended up waiting another hour beyond that. This is completely unacceptable and I am very displeased with my uhaul experience.Kassandra L.
Le client n'a pas laissé de commentaire.Jeenna B.