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Harry W.
Customer Reviews for Larkfield Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Horrible experience returning auto transporter. This was my return location per the rental agreement. The store rep was not happy and refused. For some reason he handed me his phone to talk to his friend who started cursing and yelling at me. After an hour and multiple calls with Uhaul customer service, who are useless, I left the auto transporter at this location, because it was part of the agreement. I could go on about the unprofessional behavior of the store rep and the useless and untrained customer service reps, but I would be here all day.
Patrick K.Great service. Very helpful manager. He told me I'm not the first one that I got fooled on the gas.
DANIEL D.Service was courteous and professional. As a veteran of car rental services I liked that there were no hidden fees or "gotchas" at settlement time. Merci.
Douglas V.Thank you for a professional Service.
Luis B.We appreciate the great service. We look forward to our next rental with you.
Chad W.Only 1 person working in the store. Had to keep running out of the office during our transaction to help other customers.
DAVID H.Quick, easy, open late, helped me get the gas tank right, took 5 minutes.
Edward C.Everything went smoothly and the service at this location is excellent. The people here are kind and go out of there way to help.
Paul S.Nothing. The person in charge of the pickup did an excellent job and was also quick and polite
Riccardo D.GREAT SERVICE. IMMACULATE BATHROOM INSIDE. VERY NICE PEOPLE.
DAVID P.Everything from pick up to drop off went smoothly.
Cosimo O.The website isn't as intuative as it should be.
Ronald S.Wonderful customer service and truly a seamless rental and transaction. Great job! This location was amazing!
Daniel M.Everything was great. Convenient. Easy pick-up and drop-off.
Charles C.Took 35-minutes to get checked out. People need to be trained better. I had other options 2 blocks away and almost walked out.
Clifford O.The staff was professional and very friendly. I would highly recommend this location to others in the future.
Chris C.Return was great. Fast and efficient. Two very nice guys running the place. Also convenient as the "drop off" is a BP gas station so you can can fill up there at drop off.
CHRISTOPHERR B.Our rental experience with this location and the owner were perfect in every way. Merci.
Dustin D.The rep added the insurance to the original reservation without asking, he changed the reservation to the extended miles option, after I inquired about it he changed it back to the per mile option, then I was charged $1,59 per mile instead of the $1,39 per mile. He gave me attitude when I ask about the changes, he said I ordered that online, and unfortunately the email I received had no information of the original reservation, so I couldn't argue about it. It only had the pick-up time, truck model, location. I guess this is the way U-Haul try to mess up people too. The gas tank was not full as per the contract showed, I had to take a picture and showed him. The hand truck was super dirty, I couldn't use it, it would have messed up my furniture, so I paid for it for no reason. Definitely not a good experience.
CHRISTIANANDRES F.Truck needed a wash
Robert V.Horrible experience with this location (very dishonest l)- will rent elsewhere in future
Steve S.The associate was extremely helpful & knowledgeable!
Lynda D.Everything was great.. I was surprised..
BRIANWILLIAM E.Nothing. Everything worked out perfectly
Alisa A.Greeted immediately by customer service at the pumps while filling the gas tank. Excellent service.
Boris M.Great customer service and I was very pleased.
KEVIN D.The uhaul sign needs to be larger and more discernible .
Laurel W.More directions for people picking up the equipment took me 45 min to fig out how to get the van
Brady B.Fastest in and out I've had at a uhaul
MATTHEWS M.Everything about this Uhaul rental was perfect. The gentleman we dealt with at this location could not have been more professional, friendly and helpful. Merci.
DUSTINJAMES D.Very polite and very helpful. Great service
MITCHELLS B.Everything was perfect. I did have a little trouble figuring out where the parking brake release lever was, though. It would be good to include a "cheat sheet" in the vehicle, or have someone point out to the driver where the brake release is.
Frank D.Everyone extremely helpful, front pickup to drop off.
MARKIRA H.I had an issue checking out on the app. The customer service chat I had was totally useless and did not do anything to correct the issue. Thankfully, there was someone at the location who was able to get me checked out with his computer. If it had been after hours or a day when he was not present, this would have been a totally different experience!
MATTHEWDENIS M.Explain the digital return process better
Nadia N.The pick up process was a little confusing. I requested desk check out and while I was driving to the pick-up location received a text that my reservation was changed to self-check out. Thankfully, the manager was still there when I arrived and helped me with the check out process.
DEMETRIOS M.There is zero assistance at the site. The attendants barely speak any English and it is impossible to communicate. One of the two I interacted with was extremely rude and foul mouthed. Definitely will not be going back there for my ffuture needs. Penske is not far from this location.
Douglas S.My problem isn't with the location, it is with Uhaul corporate.
MIRANDA H.Had to wait 40 minutes to get the 12 pads I ordered. Never got the dolly. Way to difficult to taking pictures. It's just a van rental.
Walter J.Great ease of pickup and drop off - and the customer service representative found me the best deal I had found. Great experience, thanks
James C.no problems
Andrew F.My original rental was supposed to be in Merrick, NY and it seemed to have been changed prior to pickup. Besides that inconvenience, everything else was great.
Dominick G.I had a mixed experience: Checking in and out was very frustrating because the wifi in the area was really spotty and the uhaul website kept not recognizing my phone and kept asking for verification. It was also hard to edit my order online after I accidentally added extras to my cart. I finally called uhaul and the woman was able to take care of it right away. Other than those technical issues, the rental itself was PERFECT! The van was clean, being able to rent the van after hours with no contact was AWESOME! The cost was great and the air conditioning was amazing!
Mary K.Rude service. Major attitude problem. An absolute unpleasant experience.
John S.We were told we could drop the truck off before 6pm the next day and wouldn't get charged and called the place as well and they confirmed as well and we still got charged an extra 40 dollars
charles G.Have a person on site who is informed and able to assist customers. We were delayed 45 minutes as a result of lacking customer service.
SCOTT P.Nice customer services 100/100
asim R.No person to speak to if you run into a problem which I had. Email sent me to the wrong pickup location so it couldnt verify where I was. Had drive to another location to waste an hour trying to resolve the issue on my cell phone. Ultimately was able to get truck.
George L.Carnival in the area with road closures delayed drop off, charges an entire day for being late
Justin O.Very quick and easy process. Vehicle was in very good condition and was parked in a very nice lactation to get out. Was at a gas station so before I left I filled up the tank!
Hamzah A.