The uhaul sign needs to be larger and more discernible .
Laurel W.
Customer Reviews for Larkfield Mart Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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More directions for people picking up the equipment took me 45 min to fig out how to get the van
Brady B.Fastest in and out I've had at a uhaul
MATTHEWS M.Everything about this Uhaul rental was perfect. The gentleman we dealt with at this location could not have been more professional, friendly and helpful. Merci.
DUSTINJAMES D.Very polite and very helpful. Great service
MITCHELLS B.Everything was perfect. I did have a little trouble figuring out where the parking brake release lever was, though. It would be good to include a "cheat sheet" in the vehicle, or have someone point out to the driver where the brake release is.
Frank D.Everyone extremely helpful, front pickup to drop off.
MARKIRA H.I had an issue checking out on the app. The customer service chat I had was totally useless and did not do anything to correct the issue. Thankfully, there was someone at the location who was able to get me checked out with his computer. If it had been after hours or a day when he was not present, this would have been a totally different experience!
MATTHEWDENIS M.Explain the digital return process better
Nadia N.The pick up process was a little confusing. I requested desk check out and while I was driving to the pick-up location received a text that my reservation was changed to self-check out. Thankfully, the manager was still there when I arrived and helped me with the check out process.
DEMETRIOS M.There is zero assistance at the site. The attendants barely speak any English and it is impossible to communicate. One of the two I interacted with was extremely rude and foul mouthed. Definitely will not be going back there for my ffuture needs. Penske is not far from this location.
Douglas S.My problem isn't with the location, it is with Uhaul corporate.
MIRANDA H.Had to wait 40 minutes to get the 12 pads I ordered. Never got the dolly. Way to difficult to taking pictures. It's just a van rental.
Walter J.Great ease of pickup and drop off - and the customer service representative found me the best deal I had found. Great experience, thanks
James C.no problems
Andrew F.My original rental was supposed to be in Merrick, NY and it seemed to have been changed prior to pickup. Besides that inconvenience, everything else was great.
Dominick G.I had a mixed experience: Checking in and out was very frustrating because the wifi in the area was really spotty and the uhaul website kept not recognizing my phone and kept asking for verification. It was also hard to edit my order online after I accidentally added extras to my cart. I finally called uhaul and the woman was able to take care of it right away. Other than those technical issues, the rental itself was PERFECT! The van was clean, being able to rent the van after hours with no contact was AWESOME! The cost was great and the air conditioning was amazing!
Mary K.Rude service. Major attitude problem. An absolute unpleasant experience.
John S.We were told we could drop the truck off before 6pm the next day and wouldn't get charged and called the place as well and they confirmed as well and we still got charged an extra 40 dollars
charles G.Have a person on site who is informed and able to assist customers. We were delayed 45 minutes as a result of lacking customer service.
SCOTT P.Nice customer services 100/100
asim R.No person to speak to if you run into a problem which I had. Email sent me to the wrong pickup location so it couldnt verify where I was. Had drive to another location to waste an hour trying to resolve the issue on my cell phone. Ultimately was able to get truck.
George L.Carnival in the area with road closures delayed drop off, charges an entire day for being late
Justin O.Very quick and easy process. Vehicle was in very good condition and was parked in a very nice lactation to get out. Was at a gas station so before I left I filled up the tank!
Hamzah A.They're the only one in the area that are open on Sunday afternoon. Asim was great and helped make our move go smoothly. It would be good if other employees at the gas station were familiar with the procedure for returning a vehicle.
Chad N.I originally selected a different location and was asked to pick up here at 6pm. I received a call in desperation for me to pick up the uhaul earlier at 1pm because the employee was going to be there at 6. This was not possible but I went out of my way to get there at 1:30. I didn't need the van then but I did it to make things easier for him. Upon returning the van today at 3pm, I was charged the extra day/time charge because it was more than 24 hours. I anticipated this happening and the employee in Northport said this wouldn't happen. I want the additional charge refunded. This isn't how you treat customers.
Evan W.When I make a reservation don't send me 20 miles away from my pick up location because I made a reservation. I didn't get a notification until the day before.
Carolyn L.The store was locked, the gas station attendant said to wait. We waited 15 minutes in the bitter cold. The UHaul recipient had no means to give us a receipt. He didn't seem to know what he is doing. He made my wife move the truck a few feet because he didn't like where it was parked.
stewart D.