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ISHTIAQ A
Customer Reviews for Larkfield Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Absolutely reccomend this place , staff great truck clean and easy in and out thanks
Vincent AA cleaner vehicle would be nicer.
GRANT SThis was the best experience. It was fast and easy to pick up and drop off. I would recommend this location to anyone needing to rent a U-Haul
CRYSTAL BThe app didn't work for me and I didn't get to complete check-in
Zachary Bnothing
Donald BI think that is a home run location with a friendly customer service. I was extremely pleased with their service, and I appreciated very much their efforts - going out of their way - to make sure that all my needs are met. Excellent Job.
IBRAHIM HFast, courteous service. I would highly recommend this location.
Christopher PI was very, very satisfied with the pick up of the truck. All my questions were answered. He even confirmed the day before and assured me. Everything will be okay. I would not hesitate to use Your service is again at that location.
Rob Bdo not let the fleet age to the point where people are not likely to rent from you.
Joseph AThe cargo van I reserved was not available when I arrived. It had mechanical issues. I had to use a 10ft' cube truck which was very inconvenient as I had to drive in NYC and NJ. I also requested via a chat session for a tax-exempt form as we are a not-for-profit foundation. I never received it and had to pay $18,39 in taxes. The U-Haul representative was VERY nice, efficient and apologetic. He did his job well and would recommend the location due to his service.
Olivia MI want to make this clear, this is NOT the fault of the location, but UHaul as a whole. I booked my rental 5 days prior to pickup, included I wanted 3 handcarts. The reason was because I have one family member with spinal issues and another who currently is rehabbing from a hip surgery. Upon arrival, I was told that no handcarts, ZERO, were included in the van. This created an incomprehensive hardship for the move, in which I was responsible for 80 % of the move which tooks much longer than it should have. It made it so this move was the MOST DIFFICULT and FRUSTRATING move of my life (I've moved 4 times). Again, the service at the location was near perfect, but, the logistics regarding my reservation are unnacceptable.
Jace KEXCELLENT PRODCTAND EXCELLENT SERVICE FROM THE STAFF YOU SHOULD SEND THEM LUNCH ON U HAUL CORP
Vincent AThe whole process was a nightmare...the app is terrible. It never recognized my reservation. U Haul Customer service people were very nice on the 800 that I called several times. The Gas station attend was fantastic. I will never rent form U Haul again.
Diane HThe entire experience was great from start to finish.
Jeffrey RThe owner of the location was wonderful..he was so friendly & honest. We will definitely use this place again to get our next u-haul.
Allison MPlease buy Burack lunch on u haul very pleasant and great to deal with .
Vincent AThe equipment could have been cleaner but it ran flawlessly. We would definitely use this location again.
Ed Lburack was excellent at explaining my needs my prices i suggestyou buy him lunch on u-halll
Vincent AExcellent customer service.
Helen EI’ve used U-Haul many times and I think the location that I picked up the truck this afternoon, as well as returned truck to, was the best service I have ever received.
Brian GVery special
ROSA GBusiness owner was very easy to work with; made the pick up and drop off quick & simple.
John FThe guy Mike there was extremely nice and helpful.
John VExcellent and reliable service. Will recommend 👍
Peter IThey rented a truck to someone who was not me while I was at work and then tried to argue with me and say "we'll the guy is coming back today!" I don't know what kind of crooked stuff is going on over there but just be careful if you rent from here.
LETICIA VLimited truck options. Was told by rental agent to return truck & replace gas to same level when left rental location. I did that. Upon returning I was told I shouldn't have replaced gas. I rented truck at 2pm & was told it had to go be returned by 8am next day. The rental fee was not prorated.
Elisa FBurak was great to deal with. Explained everything in detail and was extremely personable. Was a great experience and would recommend the Larkfield Mart UHaul rentals to everyone I know.
Clifford OMerci
ROBERTW BVery recommended
CELIA lEverything went smooth and the Gentleman did a great job explaining everything.
Robert Bprice was good, Thanj you
Diane MGreat service and location
Lori MThe self checkout process on the website did not work for me. The staff at the brooklyn 4th Ave location had to do the transaction manually.
Christopher DStaff had some difficulty locating my accurate account/rental information on-line upon drop-off.
CORINNE BOutstanding service
Detra SAucun
Eva CThe Attendant was very friendly and helpful.
Jeffrey HHorrible experience returning auto transporter. This was my return location per the rental agreement. The store rep was not happy and refused. For some reason he handed me his phone to talk to his friend who started cursing and yelling at me. After an hour and multiple calls with Uhaul customer service, who are useless, I left the auto transporter at this location, because it was part of the agreement. I could go on about the unprofessional behavior of the store rep and the useless and untrained customer service reps, but I would be here all day.
Patrick KGreat service. Very helpful manager. He told me I'm not the first one that I got fooled on the gas.
DANIEL DService was courteous and professional. As a veteran of car rental services I liked that there were no hidden fees or "gotchas" at settlement time. Merci.
Douglas VThank you for a professional Service.
Luis BWe appreciate the great service. We look forward to our next rental with you.
Chad WOnly 1 person working in the store. Had to keep running out of the office during our transaction to help other customers.
DAVID HQuick, easy, open late, helped me get the gas tank right, took 5 minutes.
Edward cEverything went smoothly and the service at this location is excellent. The people here are kind and go out of there way to help.
Paul S