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GLENN M
Customer Reviews for Larkfield Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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PETER CThe only thing I could think of...was a pull up handle...to get into the cab of the truck...and maybe have a few vehicles with a hydraulic lift gate...this would be safer versus a ramp
GERALD PThe customer service was top notch!
Justin OLocation was a gas station. The rental agreement stated there was 1/2 tank of gas, but there was only 1/4 which wasn't evident because they don't hand you the keys until you sign and pay your deposit. Owner said it could be fixed on the billing when I dropped it off. That was false as the UHaul store I dropped off at deferred me to corporate customer support. I suspect someone had siphoned off the gas at the pickup location while the van was stored.
BRIAN BI say buy the gentleman lunch on u haul
Vincent Awell back at the beginning of the month I reserved a 15 ft truck to move my mom. I wanted to pick up the truck in Rockville center and return it in east Northport. I was told they would take the reservation and would call me to see if a truck was available. 2 weeks go by and no call, so I was in the area and stopped in to see what was going on. I walked in and there was nobody in the office I walked down a hall for employees only calling for help nothing. I went outside and there was a guy working on a truck but, he was just the mechanic and couldn't help me, so I left. 2 days later I tried calling and just got bounced around pushing buttons with no one answering the phone. I went to gas station on Larkfield rd. in e Northport and reserved the truck. The night before I'm supposed to move my mom Rockville center called and told me that I couldn't pick up the truck in Rockville center and That I would have to go further east to get the truck. Rockville center was useless and the one in east Northport was very good. Honestly, I don't even know why I bother filling this out because nothing ever changes because nobody gives a shit and when you call and have to push buttons and never get to talk to anyone it shows that none of theses companies care about customer service
MICHAEL ASmooth, courteous & Professional transaction . The vehicle rental process has come a long way. Thank you U-HAUL
MICHAEL PPainless process!! From submitting my request online, to the friendly guest service and a clean van it was all wonderful!! I would highly recommend U haul
JOSEPH WExcellent service and great people at this location would use again for sure .
BARRY SEasy drop off!
CRAIG AI haven't received the final bill yet stating the total price reflecting the mileage used and charged ! If I dont get the bill today (truck returned last night approx 8:30pm) We will have issues ! Truck needed windshield wipers and the inside of the windshield was so dirty that driving at night was dangerous.
WILLIAM RThe attendant was so incredibly nice and very helpful
LISA BNothing. The gentleman who set me up with the cargo van was excellent.
PAUL PExcellent rental process. Easy online reservation for easy pick-up. Staff was excellent. Je les recommande fortement.
Jill RThe lady by the phone gave me a different prince than the guy in the counter Also prices is getting up
ERNESTO GExcellent service à la clientèle. Very friendly and easy to pick up and drop off.
MICHAEL GMike was excellent to work with. Great guy.
John MThere were leaves &debris in the truck compartment. The dash said stabilitrak needs service &I was worried about tipping over because that sounds like something important for staying stable & it said it needed service. The man at this place was really really helpful. He showed me where everything was on the truck when I asked him to. He put gas in it for me. He showed me how to open & close the back of the truck and waited while I practiced. He did a very good job. But the truck needed service according to the truck. Also I reserved a van & got a small truck instead. I liked how close this place was to my home, very convenient. I felt safe leaving my car there because the man said he had cameras& watches it.
ROSEMARY TVery Nice Service by Uhaul Manager at Larkfield Road Northport
MICHEL PSorry I sent a previous review thnking this was Home Depot, who was horrible. The gentleman at this gas station was nothing but AMAZING! I totally would advice anyone to go here. PLEASE DISREGARD MY PREVIOUS REVIEW AS I'M TIRED MAKING MY MOVE, AND I THOUGHT THIS WAS FOR HOME DEPOT.
MICHAEL RExcelente
PEDRO CAs usual an excellent experience. Very easy pick up and drop off. Vehicle had less than 16 000 miles on it, cab was clean and well maintained. There is a reason why U-Haul has been around forever!
MICHAEL JEveryone there was super nice. It was quick and easy to pick up and return
ISMARI ECheck in and check out was a breeze and the entire staff was friendly and helpful!
RONALD AThe manager at that location was a pleasure to work with; very professional and helpful.
GLEN FAbsolutely reccomend this place , staff great truck clean and easy in and out thanks
Vincent AA cleaner vehicle would be nicer.
GRANT SThis was the best experience. It was fast and easy to pick up and drop off. I would recommend this location to anyone needing to rent a U-Haul
CRYSTAL BThe app didn't work for me and I didn't get to complete check-in
Zachary Bnothing
Donald BI think that is a home run location with a friendly customer service. I was extremely pleased with their service, and I appreciated very much their efforts - going out of their way - to make sure that all my needs are met. Excellent Job.
IBRAHIM HFast, courteous service. I would highly recommend this location.
Christopher PI was very, very satisfied with the pick up of the truck. All my questions were answered. He even confirmed the day before and assured me. Everything will be okay. I would not hesitate to use Your service is again at that location.
Rob Bdo not let the fleet age to the point where people are not likely to rent from you.
Joseph AThe cargo van I reserved was not available when I arrived. It had mechanical issues. I had to use a 10ft' cube truck which was very inconvenient as I had to drive in NYC and NJ. I also requested via a chat session for a tax-exempt form as we are a not-for-profit foundation. I never received it and had to pay $18,39 in taxes. The U-Haul representative was VERY nice, efficient and apologetic. He did his job well and would recommend the location due to his service.
Olivia MI want to make this clear, this is NOT the fault of the location, but UHaul as a whole. I booked my rental 5 days prior to pickup, included I wanted 3 handcarts. The reason was because I have one family member with spinal issues and another who currently is rehabbing from a hip surgery. Upon arrival, I was told that no handcarts, ZERO, were included in the van. This created an incomprehensive hardship for the move, in which I was responsible for 80 % of the move which tooks much longer than it should have. It made it so this move was the MOST DIFFICULT and FRUSTRATING move of my life (I've moved 4 times). Again, the service at the location was near perfect, but, the logistics regarding my reservation are unnacceptable.
Jace KEXCELLENT PRODCTAND EXCELLENT SERVICE FROM THE STAFF YOU SHOULD SEND THEM LUNCH ON U HAUL CORP
Vincent AThe whole process was a nightmare...the app is terrible. It never recognized my reservation. U Haul Customer service people were very nice on the 800 that I called several times. The Gas station attend was fantastic. I will never rent form U Haul again.
Diane HThe entire experience was great from start to finish.
Jeffrey RThe owner of the location was wonderful..he was so friendly & honest. We will definitely use this place again to get our next u-haul.
Allison MPlease buy Burack lunch on u haul very pleasant and great to deal with .
Vincent AThe equipment could have been cleaner but it ran flawlessly. We would definitely use this location again.
Ed Lburack was excellent at explaining my needs my prices i suggestyou buy him lunch on u-halll
Vincent AExcellent customer service.
Helen EI’ve used U-Haul many times and I think the location that I picked up the truck this afternoon, as well as returned truck to, was the best service I have ever received.
Brian GVery special
ROSA GBusiness owner was very easy to work with; made the pick up and drop off quick & simple.
John F