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Julie S
Customer Reviews for Larrys Mobile Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Larry helped me out when a customer hadn't returned a trailer by the time I needed it. He was awesome- thank you Larry !
SADIE PDid not have any issues all went smoothly from start to finish.
Lupe LThe staff was very cooperative and friendly. It was an easy transaction.
Lisa MThe transaction was very smooth on both ends. The on-line reservation and tracking was very helpful.
Rich RI chose this location because it is a regular business and I assumed it would be open during the day on a weekday. I was wrong. The place was closed. I had to act like a U-Haul employee and check myself in. The app had no problem seeing I was over a few miles and charging me extra. The fact that I was a day early returning it and with extra gas in the tank was not acknowledged.
George Rhelpful
walter IWent above and beyond to help me with my last minute rental…Wonderful customer service!
Angela LOnly question is the rental rate is advertised as $19,95 for 1-day rental returned to same location. Invoice shows rate of $89! I see the credit for the free 100 mi. All charges seem correct except the rate. Please explain. Thank you.
Jay BHave the equipment ready. Be on time, not 30 minutes late! Don't try and up charge the customer.
Jon SI was charged $325 over.
Ruben PI have no suggestions for improvement. The process was seamless from beginning to end.
Jared EEveryone at Larry's Mobile Repairs is extremely nice and very helpful. They hook- up the equipment and review all aspects of the rental unit. Thank you for the GREAT SERVICE!!!
Scott ZFirst of all the truck would be clean and have a full tank. They knew I was travelling 900+ miles. When I spoke to the owner I let them know I did not want to drop the truck off down town Tallahassee near the University . He agreed and said he changed it,but did not! He did not have things ready to go had to wait.Plus was quoted 1300 and had to pay 1800 ????? I will be looking for a different company next time.
samantha lGreat to work with!
Lyle BNo assistance and poor cell reception for self check in.
Wiley G100 % will recommend to anyone to use. Great costumer service. Thanks, Nick
Nicholas KDogs lunging at you from behind the counter and barking at you. No mention of any paperwork.or documnetation, no directions on returning or taking pictures. He just said thanks and took the keys. I stopped back about a half hour later to get some documentation but he was gone. I called and was told he would email a reciept after he gets back.
Jill HHave the truck that is ordered available and the location open. Have the fuel tank above empty for the next customer.
Dale BFriendly staff even though they were busy as hell
Christopher BThe issue was the appliance dolly was not available. It was ordered prior but not there. The location found one at another location which I very much appreciate but waited 30 - 45 minutes.
Sally LWas not informed that it was a two day rental and the milage offered did not match what I originally looked up online for a rental from uhaul. This mad a bad situation I was already dealing with worse. It was an excellent vehicle though.
Deron PI contacted Larry the day before my pickup as a courtesy call. He assured me he would be there for my 8:00am pickup. We arrived at 7:55 and no one was there. The number listed on the door and sign to call was a working number, but no one answered it the multiple times we called it. He finally arrived around 8:40pm. I personally couldn't stand inside his shop where an ashtray was in the middle of the counter. My lungs can't handle that smoke/cigarette smell ever since I got COVID earlier this year. Thankfully my husband was able to stand in there and take care of the business/paperwork. However, he was turned off by the two large dogs that were behind the counter. The trailer was not hooked up to the vehicle. Once they did hook it up, thanks to my husband, we noticed the tail lights were not working. So, we had to get a different trailer on site. We arrived much later than we expected to our place of moving and our help was waiting 45 minutes for us.
MOLLIE BThe left turn signal didn't work but I'm sure they've got it fixed now.
Clarence VOnly thing I can say was that it was hard seeing traffic backing out of the location. Otherwise everything, especially the help from the people working, was very appreciated.
David SGreat place!
Michelle RI had someone drop the truck off for me thus I did not see the site and can not rate it. I received an e receipt stating that all was well for my part.
DEAN CLarry was the owner and he did everything I his power to make sure I got what I needed and everything went smoothly. However uhauls customer service not only hung up on me when they couldn't complete my order but repeatedly changed my truck size/ pickup location/ and many other aspects of my order to create not only a hostile feeling buy a scummy feeling as well. Ended up paying more in gas and mileage because of it. Overall will not use uhaul again but Larry was awesome. Be more like Larry.
Michael PManagement could not have been more helpful and friendly- would rent again without a second thought!
John WI just dropped the vehicle off after hours. The site contact in Defiance, Ohio help me as appropriate. During the follow-up phone call with him I was treated in a friendly and respectful manner.
Thomas KThis was a change from where I was told to pick up the truck. I was never contacted either by phone or text message about the change. My phone log shows no call from U-Haul. This was a major mess up.
George RMaybe a little better suspension on the trucks ... all in all a good experience... thank you for being in defiance,Ohio!!!
Marilyn Gthanks for the extra time - turns out we really needed it. Bill
bill mIt would be nice if they had moving supplies for sale- boxes & packing materials. Other than that, service was excellent!
david bVery friendly and helpful staff, thank you!!
JAMES SQuick processing of the rental and return. Very nice to deal with.
Ryan AVery professional I was so impressed these people take great pride in there work I would recommend to any one who loves customer satisfaction
Gustavo Chad to transfer pick up location because no one home at original pick up spot Was handle well by new pickup location.
LEE SDropped off after hours. This was very easy
Barry WEverything is good the way it was !
jesus qAlways great Service from Larry and his crew.
DUANE FTruck dirty. Needed to sweep out the back. Also had truck for 5 days and was told if returned early I would be credited. I was not.
Beth SNice gentleman. Pleasant experience.
James MWas not happy with the way i was not kept informed about several things- costs seemed high for the service i got.
Dora TTrailer was in disrepair with side wood broken making tie down very difficult. There were only two 'D' hooks both on floor of trailer making using tydowns impossible to use. we had to use a bar we owned to keep furniture from moving around. I spoke with person we picked trailer up from and two reps from u-haul but they said couldn't help getting us a better trailer.
BECKY HNothing. It was great!
cathrine nAwesome service from the local office in Defiance OH. Very accommodating and helpful.
craid dNo improvement needed.
robert bI had made the reservation at Paul's in Defiance, Ohio. Paul was extremely accommodating and helpful. Larry's Mobile Repairs was polite and helpful. Paul told me he would walk around and inspect the truck with me. Larry's did not and did not offer. I took videos before and after to document scratches on the truck. Larry's did not even mention that I could document this on the paper work. It would have been nice if he had. Other than that everything was fine. The truck floor had not been swept but it was not too bad.
Anthony G