Customer Reviews for Laurel Heights Shell
(Concessionnaire U-Haul dans le voisinage)

62 évaluations

705 N Sanborn Rd   Salinas, CA 93905

(831) 240-4183

Location Hours

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(831) 240-4183

705 N Sanborn Rd
Salinas, CA 93905

Services dans cet établissement :

Location Hours

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This was one of the easiest rental experiences with uhaul

Demetris G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

braulio S. 
Évaluation :
4

No improvements, I wanted to recognize the employees that helped me. From my initial phone call to dropping everything off to them after I had moved, they were professional, courteous and very helpful!!

Liz C. 
Évaluation :
5

They were awesome and friendly. A+

Arturo N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARY C. 
Évaluation :
5

The location was great in my opinion. But I would appreciate a supervisory look at my reservation which was completely mangled. The gentleman at the Laurel Heights Salinas location I believe his name is Kevin was very helpful in solving my dilemma â€" no help tolfromcorporate

loly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanna D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Phineas F. 
Évaluation :
1

This was the closest location to me so I took the truck to the Shell station which service you U-Haul and was told I was not in their system he could not get anybody on the phone to assist us I was there for an hour no Solutions rendered I finally got ahold of somebody in U-Haul scheduling at another location and they forgot to send me the location I was supposed to return the truck to they ended up rerouting it to save me a fee it was a disaster I will never use this place again!!!!!!!

james A. 
Évaluation :
5

This is an AWESOME LOCATION and personnel. Have visited the station previously for other reasons and always found them to be friendly! Merci.

Debbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Nothing everything was great. Kevin at the Shell station was a real pleasure to work with. Thank you Kevin

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongjian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

It took me a while to check in on my phone because I didn't have the phone settings correct. After I was able to overcome my own technical issues the whole process was amazing!

Richard H. 
Évaluation :
5

I've rented uhauls from 2 other locations by far the best one. Best customer service. The other 2 places had the worst customer service.

VALERIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINA J. 
Évaluation :
5

It's a really big help for moving things from one place to another.

JESSICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jame T. 
Évaluation :
3

A busy gas station with very little space for rental drop off. Personel was over extended and check in of the car could not be completed until the following day

Vic D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDIA V. 
Évaluation :
3

-Unclean, very dusty and unsanitary office -People working there didn't seem to know how to handle the dropping off of uhaul -Printer not working to print out proof of drop off -associate who was working had on a shirt Showing a hand with the middle finger pointing up which isn't very professional

Aaron R. 
Évaluation :
5

Young lady that helped me was very professional and sweet i will definitely continue service through them

Martha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector rolando G. 
Évaluation :
4

Make sure floor is swept.

Minnie B. 
Évaluation :
3

The customer service was nice. I would definitely not recommend doing the reservation online in the new feature, it was a hassle. Also I was a little upset because I turned in the truck at 6:15 on Saturday even though I rented in for Saturday and Sunday and didn't need it, theY charged me for Sunday and said I didn't return it until 2 on Sunday, for the extra 30 $even though I didn't even drive it that day. A little disappointing and for that reason I wouldn't recommend.

Albert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raiderjoe G. 
Évaluation :
5

very good customer service

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

I was in and out in 5 minutes. Customer service was fast and friendly. Great Job!

Salvador S. 
Évaluation :
5

Sin comentarios

Raul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselynn C. 
Évaluation :
4

The Salinas pickup location, vehicle and personnel were great.

Thomas F. 
Évaluation :
2

Don't like dropping off at un-official U-Haul location. Bad area. Unsafe area.

benjamin D. 
Évaluation :
1

I believe. They. Over charge. Around. 250 dollars Plus. Gas. 50. 1/2 tanq. Wao. Well. Probably. Will look. For. Other. Options.

Reyna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeRoi H. 
Évaluation :
4

Locations in SALINAS CA (only 2 and on the East side) are hard to get to when having to drive from the West side of the city. It is far off the freeway access and streets at clogged with traffic. Driving a large vehicle in those conditions is too stressful. Mileage budget is way too low for the lack of choices of drop off locations and the extent of city of Salinas being 10 miles in diameter so you can use up 20 miles in the destination city of a one-way rental just in getting to your destination and then to the drop off location across town alone. I got charged “excess” mileage unfairly even though I used the shortest route possible. The clerk called the regional director and explained it to him and the director flatly Refused ! Told me I had to call the 800 number to ask for a waiver refund. Unthoughtful customer careen his part over 3 $and 7,3 miles.!!! The are only 2 drop off locations in Salinas and they are both near each other and the about same part of the other side of town and distance from the unload address.

richard A. 
Évaluation :
3

When I reserved the Uhaul I had selected different pickup and drop off locations. It was changed the day before which caused me to drive out of my way to pickup and drop off the vehicle.

GILBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

Came to drop off Uhaul truck, turns out no one there new How to return the truck had to wait 30 minutes for Robert to arrive and turns out he couldn't give me my 100 $dollar deposit it had to be credited to my account. I paid cash when I picked up the U haul in Casa Grande Arizona was told my 100 deposit would be given to me in cash when I return the vehicle. Just bunch of crap misinformation.

Isabel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Truck was dirty in the back was not sweeped and in side had a s8tain on the floor

Claudia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amor S. 
Évaluation :
5

Excellent Service

Rex M. 
Évaluation :
3

The customer service was excellent, however the location was not very clear. It was a shell gas station that was hard to find, we had to call two times, even though we were at the address that google took us to, it was not clear it was going to be a Shell gas station. Did like the fact that drop off was until 10 pm though and again the customer service was excellent.

Eveline C. 
Évaluation :
2

Requested a different drop off location, the one off of Market street but discovered the clerk had chosen this location on my way to returning the truck. Had to wait about 20-30 mins because they weren't expecting me until the next day and had to call main office. Was a gas station and didn't know where to park.

Nhiimbi N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny G. 
Évaluation :
4

Few trucks to rent but it appears the

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
4

Great Staff. Quick and professional. Made the experience very nice especially after a move. Everything was done quickly. Very professional at this site.

Robert B. 
Évaluation :
5

Very friendly and helpful

tim B. 
Non reviews have been submitted for this location.

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