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Jeffrey S
Customer Reviews for Lawrence County Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was fast and convenient. The gentleman helping me was professional and curious.
Danny PEverything was fine
Keith GDropped off and had to put key in drop box. Did interact with anyone
Christel RI was charged for 5 days of rental when I only had it for 4 days and it was returned to the same location and was in the parking lot before 3pm the self service app just wasn’t loading or working
Dillon BI got to Ace Hardware right before closing and they processed my trailer return. Brad at Ace Hardware immediately focused on the wiring harness issues and would address them. I've always had a great Uhaul experience at Ace Hardware in Lawrenceville.
Thomas DNothing. Everything was ready when I arrived
Charles HPickup times later in the day would help alot. Cutoff times of 3:30 pm for pickup makes me have to go to indiana to get a trailer sometimes cause they are open later.
JEREMY LThere is not a lot to add to what they can improve. I have rented here often and I always have the best customer service afforded me. The team there does their very best to make it an experience worth it all. They are quick at getting you on the road as well. Great job, as always, Lawrence County Ace Hardware.
SCOTT PThe experience renting from Uhaul was great
Kelley HIn an out , great people
Jeffery HBig thumbs up to Lawrenceville ace hardware ! Employee was very helpful
Willis KClean, friendly, helpful would recommend this place to anyone for any of their needs.
Shelton THighly recommend this place. Made the return process quick, easy!
Bruce FI really have no idea how they can improve for the next customer. They have it all in order. Every time I have rented from this location, and I have often, they have provided top notch service. This time, on both pick-up and delivery, they met me outside. It is almost as if they were waiting just for me.
SCOTT PAll was good
Rosemary CEverything was great! Keven was very helpful and friendly!
David Kwasn't the Business where we picked up truck. it was the U-Haul 24/7 process. wouldn't read my location an called 3x CS number kept getting run around. called 800 number for assistance was waiting for 1 hr. no one ever answered. called back to CS number finally had a Rep that helped me threw the process an stayed in line an had to note things like pictures of Dr. Lic an fuel gage cause at this point dark an pictures wouldn't take for APP to process. definitely won't use 24/7 process again.
Billy KVery nice and helpful staff.
Robert ARental pickup was easy and convenient.
Michelle RI have rented from Ace Hardware for many years and the experience has always been top notch!! Very professional, very friendly and very fast!! With the new updated check-in, I was in and out in 10 minutes or less!
Dan HThey were very good at taking care of me .
ANDREW AWe were charged for 2 furniture pads and did not receive them.
Dustin LWe left the truck at it's return location the same day we picked it up and only used it for not over 60 miles and you charged me for 99,2 miles. I deserve an adjustment for the mileage, not happy at all. That is an overcharge of over $46.00. Please reply and adjust my charges.
DAVID BJust awesome customer service
James CThe location was very nice and the person we worked with was extremely nice and friendly.
LISA BThey took care of everything for me the next morning after I dropped truck after closing time...because once again website to turn in was a joke and nightmare
lisa hLawrence County Ace Hardware is always courteous and helpful when I deal with them.
SCOTT PHad damaged tire. Had to call road service after truck loaded to change tire before starting trip
MARTHA HNothing,, they were great!!
Billy HDid return after hours
CHRISTOPHER DEmployee service was excellent at Lawrenceville. Region manager, James, was very helpful in resolving my issues with the insurance. i was very disappointed that I was unable to pick up the trailer at my u-haul location in Princeton IN. I had a reservation since March and it is ridiculous that I had to drive 45 miles to pick up the trailer because of U-haul not being able to fulfill my reservation in Princeton. Just bad bad business.
CHADWICK MThere needs to be larger openings in the boards on the sides of the trailer to attach the ropes or straps to.
GREGORY BPick up should be from the place the customer want it @ or the place they went to get or reserve it, not being send to another location to pick it up. Also need to be open earlier.
BEDJAMIN JHorrible had to drive over hour in a half to get the uhaul and paid 80 in gas in our own vehicle and 30 in the uhaul. Had teservations for a truck over a week and day before my nove i had to drive just to get a uhaul. Worst experience ever. Then 27/7 or deal is horrible.
Amy SToo expensive!!! Would use them ore often if they cost a bit less.
Barry NEverything was just easy and perfect
Ariana PMaybe give the prices that every other uhaul place within 10 miles gives instead of doubling.
Kyle Skevin made it easy as pie....boom boom boom....moving job is done!!
John Bthe process in the computer was very slow.
THOMAS DNot having the keys to the truck I was supposed to drive was a big pain in the ass. So much better to do business with a human instead of a clunky website and being put on hold and passed to 3 different people on the phone, all of which had to have the pain in the ass story repeated.
John TIt took a long time because of issues with the computer/tablet was slow and the guy using it was slow.
hellena mSmall country store with handmade crafts, jams, and such for your home or business. Staff was very friendly and made sure I was taken care of quickly.
DONALD BMy only complaint is those 6x6x12 aren't quite 6 ' and I wish they were about 6 inches taller so most people could stand up in one. I use these a lot and every time I do It takes me 2 days to get over the back pain from bending over and loading the damn thing.
Chris SThey were very professional and helpful
DOUGLAS BMake it so the wire free tablet works better.
Hugh CThe people there were very nice and read to help
VICTOR Cquick and easy. great staff at ACE Hardware !!
BRIAN CS.O.
Craig MThe service was excellent.
Vincent RWas very satisfied with the friendly person who took care of the return of the truck, car trailer and dolley that was borrowed.
Maria CIt was very easy, guy told me to park it out front and drop the key in the box and he would take care of it all when open in the morning.
Amanda JI rented the truck and a dolly to move large furniture . Only after arriving at the location, I was informed they had no dollies. Since I had already hired help it was too late to cancel the truck. Then when trying to return the truck using the app it kept saying they couldn't find my location. It took over 45 minutes for it to finally recognize I was at the Lawrenceville location. Needless to say I was very disappointed in u haul. I have another reservation for the 9th of May let's hope this experience will be better.
Lorrie C