Customer Reviews for Layton Hills Storage
(Concessionnaire U-Haul dans le voisinage)

215 évaluations

316 W 1550 N   Layton, UT 84041

(801) 336-4892

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(801) 336-4892

316 W 1550 N
Layton, UT 84041

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Awesome and quick service! Our second time renting from this location and would not hesitate to use again!

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
1

The uhaul I reserved was not there I had to call uhaul and waste an hour only to have to switch to a smaller uhaul causing me extra money due to having to make more trips I've never had an issue with any other location I've used but this one was awful

Melissa H. 
Évaluation :
5

Very helpful and speedy.

CANDACE D. 
Évaluation :
5

I am totally pleased with everything and everyone. I felt totally safe storing my belongings there, and the staff is extremely friendly and professional.

Rachel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

We did NOT move out.. I have no idea what you are talking about??? I will be calling tomorrow... I hope our stuff is still there

Robert S.  |  Expérience générale 
Évaluation :
2

Customer service wasn't amazing. No one was in the office and I had to walk around to find someone ... and then help the employee find her dog. When calling the store, no one would answer the phone.

CANDACE D. 
Évaluation :
1

Be a professional

ALEX W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron J. 
Évaluation :
5

Everything was good the storage unit. However the price I think is a bit too high. I moved to another city and had to get another storage unit. The unit I'm now it is much bigger 24 hr access well lit and about 30 bucks cheaper. It's a business I get it but maybe you can look at giving people a break on cost.

Steven P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Need some maintance on the brakes ,I only went 10 miles and back .I would not take it over 100 miles in stop and go traffic it would be scary

JOHN K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STACY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
3

It was a pretty well used vehicle and the inside and outside were not cluttered but still not detailed like you would think it would be for the next guest. Also, I mentioned I would return it when you were closed and found it difficult to follow your directions and my location devices would not connect with yours

KENT M. 
Évaluation :
4

Unclear on where to park the U-Haul truck and it was hard to understand what to do.

Hillary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

The receptionist was awesome and very friendly. In my opinion you guys don't need to change anything.

Tamara F. 
Évaluation :
4

I was charged for a dolly and 6 pads, I did not order them, nor were they in the back of the truck. Why was I charged for them?

Regina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
1

You can start by not lending out trucks which have been known to have problems with breaking down to poor people who have no idea. Out truck broke down an hour before we got home we were left in the rain for 9 hours only to find out from the mechanic that the truck has been known to break down with the same problem you guys put us in huge danger we passed through hours and hours of desert we could have broke down there and died this whole thing has made us fear ever using uhaul again plus leaving my mom in the rain when she clearly stated she is disabled is very unprofessional

Jera C. 
Évaluation :
4

Service was great here also.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

Easy to get van & turn back in.

Thomas D. 
Évaluation :
3

When I arrived to pick up the trailer the location was completely locked up, this was at 4pm on a Saturday, a time this location was supposed to be open and the open sign was on. I waited for 15 min until the employee finally showed up. There should have been a note or something explaining why the location was closed.

Anthony P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
4

The truck wouldn't go over 75 mph that was frustrating and dangerous when trying to pass on the freeway that was 75 mph

REX K. 
Évaluation :
5

Both the person who helped me pick up my truck as well as the person I spoke to at the central uhaul office told me that I could drop off my truck in Manti Utah. However, when I looked at my paper work to get the address so I could return it, I found that I had to take it to Nephi. This was 40 minutes away. I was very frustrated by this. I don't believe it was the fault of Layton Hills Storage, instead I think your system automatically rerouted me and I wasn't made aware of this at the outset. This system needs to be updated. However, I would work with Layton Hills Storage again.

Joseph E. 
Évaluation :
3

Promised truck at 9 am. Was waiting there at 10 minutes to 9 am. Employee came driving up to location at 2-3 minutes after 9. Rushing in to open. Hate waiting for a place to open late. Wouldn't recommend this place. Shows total disregard for customers. Employee should be reported and talked to. Would t doubt she was supposed to be there at 8:45 am. Very sloppy!!!

MORGAN H. 
Évaluation :
3

Closed on Sundays so we had to figure out things on our own.

Kenyon J. 
Évaluation :
3

Not open on Sunday so we had to figure things out for ourselves.

KENYON BOYD J. 
Évaluation :
5

Very pleased with this location. Polite, courteous, very good condition equipment, would totally go there again. AAA rating my my book.

Brendan L. 
Évaluation :
5

At this moment I can't think of anything to improve on. Your customer service was outstanding

Theola C. 
Évaluation :
1

When I picked up the trailer it had someone else's garbage in it, then had a tire blow out on the trailer while it was empty (thank goodness). After limping the trailer less than a mile to the location the counter person then proceeded to start Playing the blame game. I have used lots of U-Haul locations in the past and never had any issues, I won't be returning to this one.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shea S. 
Évaluation :
5

The check in was quick and easy. The employee was kind and friendly. Merci!

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA U. 
Évaluation :
5

Brittany was awesome. Thanks for the help

Christopher S. 
Évaluation :
5

Great experience and the women that helped me was extremely helpful and did great at her job!

CHRISTOPHER M. 
Évaluation :
1

Sydney was great! But I couldn't pick up my uhaul because the combination didn't work. When I called I sat on hold for 20 min for them to tell me to just call the place in the morning. When I called again my estimated wait time was 1 min. I was on hold for 30 min. I tried to cancel my reservation due to work i couldnt pick it up the next day but because there were no notes from my first call I couldn't cancel it. This was the worst Uhaul experience. I know it doesn't seem like a lot but the stress of moving on top of working 40 hours, a year old it was extremely frustrating and inconvenient.

Torrey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell S. 
Évaluation :
4

The cab was very dirty and had dog fur everywhere.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH H. 
Évaluation :
5

Sydney was fantastic! I will definitely rent from this location again. She is a credit to your company. Excellent customer service!

Travis C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

The Rep that set me up was great. Very personable and nice. Lots of good information and it was a fast experience.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The girl was very friendly we did the work around she happy to Great employee

john K. 
Évaluation :
5

They didnt have the trailer i needed so Heather created a contract for me in Ogden. When j got there it took over an hour and uhaul tech support to get it worked out so i could get down the road.

Todd S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith P. 
Évaluation :
5

The lady in charge was friendly and answered all my questions. The inside of the truck was clean but the windows could have been better along with the mirrors.

Cory D. 
Évaluation :
1

I picked up a truck less than an hour before closing and brought it back at closing the following day. They said I was 43 min late and called a manager to discuss. I overheard the manager telling the sales rep it was their call to charge another day or not. She ended up charging me for 2 days. I thought they would give me the benefit of the doubt since there was no way they could have rented the truck to someone else right before closing. Be warned not to be a minute late! No forgiveness.

Matt D. 
Évaluation :
4

Very nice, lacking a few products to buy.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Best overall experience I've ever had with Uhaul. Thanks!

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

R B. 
Évaluation :
5

Very easy to rent. Be more specific about where the truck number is.

Danielle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyson V. 
Évaluation :
2

Person didn't know how to do rental. Took me 45 min to get a truck and I was the only customer there

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Gal at the desk was very friendly and helpful. It was an easy and stress-free experience during a stressful time moving.

Adrienne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregoryalan A. 
Évaluation :
5

Greeted me upon arrival. I was barely out of the truck and she was there greeting me, getting my information, and signing me out. Similar to how quick a car rental return can be. Again compared to my last drop off in the same city, this was amazing! My wife was blown away with how quickly I was done.

Sean Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Your computer system stinks. It took me nearly an hour to get my truck and I had already completed the rapid check in the night before. Pathetic. Almost like starting from scratch. FIX IT!!!!!

Grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT H. 
Évaluation :
5

Super friendly, helpful, & easy to get going.

Jeffery K. 
Évaluation :
5

Drop off was quick and simple. This was the location I was expected to drop the equipment off, and I did so two days early.

Travis C. 
Évaluation :
5

Clean, easily accessible. Friendly staff

Mark M.  |  Réservation 
Évaluation :
3

The gas tank was not full when we picked it up and although there was a 5 $left in the cab, that wasn't enough to pay for the missing gas. We left the tank full when we returned the truck. The back also had not been sweept out before our rental.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Excellent customer service!!

Ekko O. 
Évaluation :
5

Nothing to improve. The gal was quick, friendly and efficient. The price was good. I e used uhaul before and I will again.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margerett W. 
Évaluation :
5

Excellent service.

Sherman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin V. 
Évaluation :
5

Staff courteous and professional.

Mohammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Very curtious and prodessioal

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin H. 
Évaluation :
5

Staff was really friendly and made sure I understood everything.

Holly R.  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky S. 
Évaluation :
4

Sweep out the truck.

susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD PAUL L. 
Évaluation :
5

Great , friendly service!

Patricia L. 
Évaluation :
4

The 4x8 enclosed trailer I rented I was told it's clean but I had to clean it myself the inside was dirty ftom farm debris and the trailer body was full of dirt grimes and weeds it looks like it came from a farm fields.

MANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nephi G. 
Évaluation :
5

Excellent service

Annette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison W. 
Évaluation :
2

They with held 75 $for a 45 $rental. Money is kind of tight right now and i havent gotten the 30 $back yet

james L. 
Évaluation :
2

I called the facility to ask a few questions, but nobody answered. Since I was pressed for time I needed to choose a different storage facility.

Anthony D.  |  Réservation 
Évaluation :
4

The storage unit was clean. The concrete floor had a narrow shallow 1" trench on the edges for water seepage, which was good. Returned Uhaul truck up front.

David H.  |  Réservation 
Évaluation :
3

It all went good

Rebba M.  |  Réservation 
Évaluation :
3

The 5x8x10 unit displayed online led me to believe the size of the door measured 5 feet. The concrete border restricts the size to an estimated 4 feet, so I was forced to upgrade.

Brandon R.  |  Réservation 
Évaluation :
5

The staff were very nice. You could tell they really like doing their job and helping me.

Danielle B.  |  Expérience générale 
Évaluation :
5

This storage facility was perfect for our needs. The young woman in the office was exceedingly helpful and knowledgeable.

Michelle G.  |  Expérience générale 
Évaluation :
5

I have had many conversations with staff over the few years that I have had the storage unit and always found them to be very pleasant and friendly.

JEFFREY MICHAEL G.  |  Expérience générale 
Évaluation :
4

The woman running the office was always very helpful and friendly. The prices were fair and overall it was a great experience. It's not 24/7 access, that's the only drawback I can think of.

Michelle D.  |  Expérience générale 
Évaluation :
5

Your staff was delightful and professional. She explained everything. I saw the unit and it was just the size I wanted. It was very clean. I was very impressed with your facility.

suzanne b.  |  Réservation 
Évaluation :
5

I was very happy with my choice to use Layton Hills Storage. We never had a problem and the staff was more than amazing! Thanks for everything!

ADDI S.  |  Expérience générale 
Évaluation :
4

The storage facility employee was extremely helpful and worked quickly to get me into my storage unit.

Michelle D.  |  Réservation 
Non reviews have been submitted for this location.

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