I had originally ordered online a 15' truck from your Diamond Springs location which is only a block away from my home . I had a 9 am pickup time on Monday 9/16. When I got there the location was closed and said they wouldn't open until after noon that day, so I went back home and was going to wait until they opened which really messed up my schedule to move. I then received a call from U-Haul and said that they had a truck for me at another location 15 miles away so I was able to keep my schedule for the move I was making. The lovely lady at the rental place that I ended up going to was so sweet and took care of everything for me. A stressful situation turned good. Thank you U-Haul. Happy customer in Diamond Springs.
Ron P
Customer Reviews for Leave It To Us Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location turned a very stressful, terribly managed U-haul transaction into a move saving experience. Thank goodness! I don't see where I am being asked for the overall experience with U-haul directly, but if I can help it, I will NEVER use U-haul or the reservation website again. I made the reservation for a 15 foot trailer, one way. It turns out the location did not have a 15' trailer AND they don't do one way rentals at all! WHY DOES YOUR WEBSITE LET PEOPLE MAKE RESERVATIONS THAT CANNOT POSSIBLY BE FULFILLED? I called the afternoon before and there were no trucks anywhere in my location - so I was supposed to wait around to see if anyone turned in a truck that I could rent at whatever time it came in? As it turns out, I had to drive from Folsom to Shingle Springs and rent a 26' truck that I didn't need (that cost much more in gas), just to get my move done.
Kimberly JI made my reservation a month ago because we would be on a tight timeline. The day before my rental, they determined one of the tires on the trailer was dangerous. The dealer and uhaul went to work and got it fixed to not delay our trip. Our trip went well, the app drop-off worked perfectly. I couldn't even makeup a complaint. Thank you for meeting our expectations.
KENNETH EConvenient to Placerville area but not great space to park truck and auto transport.
Glenn CGood people. Friendly, helpful. Would highly recommend.
Gjalt VTruck was very clean and comfortable, but made a screeching noise every 11 seconds no matter the speed or conditions. On a drive from Shingle Springs to San Jose that was annoying. Pick up was easy and went smoothly.
Shannon LReally great experience, the owners were friendly and helpful.
TERESA BMaybe just expedite the process, she asked the same upselling questions in person upon pickup as I got online when making the reservation. That's my only gripe about it.
Jake WPOS was not operating and it took nearly an hour to resolve.
Sean Mterrible service truck picked up different location more gas waste truck dirty muddy location awful
John EThe attendant was amazing all the way around..........Got me in and out in no time....................5 stars
rick g