Customer Reviews for Legacy Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

2

Make sure your trucks are clean before the next customer! What we got was a nasty mess!

Évaluation :

3

Have someone available to answer questions even on the weekends.

Évaluation :

3

The issue was with the trailer. We tightened up the piece on the tongue per the directions twice. However, the trailer tongue was rusty and in poor condition, so the trailer tongue kept getting loose after driving for about 20-30 mins. The staff was professional and all. However, the trailer needs a facelift.

Évaluation :

3

I had to drive 75 miles to pick up mt truck because Tulsa over booked the 1 way rentals. This site was good enough to let me pick up keys at their sister site but I had to drive to this on to pick up the truck. U haul DID NOT contact me 24 hours ahead of time to let me know that. They sent a txt message less than 12hours before I was supposed to get my truck telling me I couldn't get it until 9 hours after my requested time. I DID NOT get the $50 discount I was promised. Rhonda at scheduling was helpful, when I Finally got to speak with a live person after being on hold on the phone for over 50 minutes. Next time I will go with another rental company. This was a movers nightmare!

Évaluation :

5

Nice

Évaluation :

4

Make sure when reserving a product, make sure you confirm the item is at the pick up location. I reserved on line only to learn the pick up location was not notified of the reservation. Therefore, they did not have t he equipment available. Fortunately, they helped locate the correct equipment at another location.

Évaluation :

1

My contract had me returning my rental to this location on 10/7 by 1pm. I arrived that day with the trailer but they were closed. The 24 hour number just hung up on me. There were new hours posted when I arrived on 10/7 but they did not take effect until the 10th. So I had to change my dropoff location. Why make a contract if you will not be open during business hours for drop off? The after hours drop offf was not an option. They would not be open until Friday, and it's not right to make me responsible for the trailer for vandalism, theft, etc. through the weekend. Also, why did this trailer not have a tongue jack? I would expect so on that heavy trailer. A VERY POOR experience all around.

Évaluation :

3

Only open 3 days a week, and even more importantly, all the employees are women (at both of his locations) instructed by the boss/owner NOT TO ASSIST ANYONE WITH ATTACHING THE CAR DOLLY or loading the car onto it, which is next to impossible to do alone and safely. I had to wait a day to find a friend who could be available to help me.

Évaluation :

5

Everything was Perfect for me. It was an excellent trailer.

Évaluation :

3

Quick and easy drop off, she met me in the drive to help me!! Good service

Évaluation :

2

I ordered a furniture dolly. Arrived and they then informed me that they did not have one at that location. Offered me to drive to the other side of town to pick up another. Also, they did nothing to help and the running lights did not work as the wiring was broken under the frame. The stop lights and turn signals did so we continued on as we were to be done before dark.

Évaluation :

3

I cannot rate this facility. They were closed when I dropped-off the trailer.

Évaluation :

2

This location is also a joke. I have sent a private message to the link listed below of "use our contact form".

Évaluation :

1

Make sure the employees know things such as vehicle clearance, full tank capacity, avg mpg, really any information about the truck. She was useless and rude.

Évaluation :

4

Just make sure lighting is sound

Évaluation :

2

Fix the drive. Huge holes and full of water.

Évaluation :

5

Uhaul itself not legacy needs to quit lying to people.

Évaluation :

5

Extremely helpful persons, restored my faith in U-haul very customer friendly.

Évaluation :

3

Not sure

Évaluation :

5

I am very pleased that U-Haul works diligently to get you what you need to get the job done! The dealer was so courteous and the equipment was in tiptop shape. P.S.- A guy in an Elvis suit hooked up the trailer for me and checked the lights!

Évaluation :

5

This was not only the most helpful location we have ever been to, but most inviting. The people were fantastic.

Évaluation :

4

Nice location but they were closed when we returned the trailer. We did not interact with anyone.

Évaluation :

3

There was no one available to hook uo my trailor. It was a bit heavy. The left lower tail light was not working. I repaired it myself. I felt that if i mentioned the light not working I would not beable to rent it and it was the onlu one available. Miss Peggy was friendly. However, I called to give her an estimated time of arrival. When I got there ihad to wait because she decided to leave the store to buy a roll of paper towels.

Évaluation :

5

NOTHING EVERYHTING WAS GREAT

Évaluation :

5

Peggy went out of her way to help me with an early drop off. Even gave me her cell number for any additional assistance.

Évaluation :

4

This wasn't my original drop off location. My original had moved. when I went to that location it wasn't there either. Called customer service they sent me to 2 location which wasn't open, even though hour of operation stated they would. Called back to customer service finally fine a different location they were open but it took me 2 hour to find a location & drop off the trailer. You need to update the location & hour of operation of Uhaul in Muskogee, OK.

Évaluation :

4

It is hard to say. This facility was closed when I dropped off the truck.

Évaluation :

5

got the truck home and noticed a bubble on the tire. called in and someone was out to fix the tire within an hour. thanks for your help!!!