I did self checkin. The facility was closed
David W.
Customer Reviews for Lelands
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not the location's fault, but the trailer I rented was old and had numerous scratches, dents, and needed some work or possibly replacement. The service at the location was very good.
Ed H.Don was great
Pam R.The customer service was outstanding will return.
Hortensia P.Sweep out trailers
KarenG Y.this location is OK. The truck that was reserved for me looked like it seen better days, but in the end it did get the job done .
Nathaniel S.James is the best! I rented an open trailer to move a fridge and it was quick, easy, and affordable. Definitely recommend this location. It is easy to find and James will take great care of you.
Crystal B.Rented 5x9 ramp trailer. The trailer worked fine, but both fenders were really banged up. The dents were marked with Xs and I wasn't charged for any of the dents.
Larry W.No one was here (during business hours). Just a small gravel lot without any room to turn around. Why was I not allowed to return trailer with truck to a full service site?
Paul M.Everything was great. I was greeted when I stopped by to check on a trailer availability. Both the trailer pickup and return process were prompt and easy. Kudos to this location! Cal Moreland
Calvin M.People running are great
Chris K.Just keep people like Don and James employed, they are excellent at taking care of customers.
GILBERTO H.S.O.
NICKOLAS H.Very nice and helpful
James R.I have used this location several times and the gentleman who works there is very friendly and helpful. I've never had an issue with this location.
Ted M.Both gentlemen that helped me were really nice. I was late picking up the trailer the office called rescheduled my pick up and everything. Overall great experience
Ricky E.The rate based on time. There is no cushion for turn in the vehicle without being charged another day. I was 30 min late and had to pay for another day.
jonathan L.I was charged for a one way trip and told I had to return the truck to cleburne to after the dealer told me that I would be returning it to him. I feel as though I have been duped and overcharged.
Brandon G.Super friendly service, easy checkout process.
Rex M.My rental got rerouted to this location after the orginal location did not leave keys in the after hours lock box. Pick up at Lelands was easy and stress free! I will reserve here every time the truck I need is available.
Ky L.Lelands was the 3rd location I went to after securing a reservation the day before. Arrow had not truck on my arrival although I had a reservation, this is not the first issue I had with Arrow. Arrow suggest I got to U Lock it they were not friendly at all and did not try to assist. I call the 1800-number and was referred to Lelands.
PATRICK J.Very satisfied
MORRIS B.James was absolutely wonderful in getting us into a moving truck for our move!
Brett N.James is exceptional, he couldn't have been nicer or more accommodating. We thank him very much!
Craig B.Very clean courteous and polite professional definitely good business for sure
Brandie E.It was great and the rep was awesome.
Donny W.The location was closed when I dropped the van off, but I checked in online, which was quick and easy.
Johnny M.Best place to rent a Uhaul.
Christy S.Did online registration. Smooth up and return thanks
Henry F.Great people, relaxed atmosphere. James is experienced, helpful, kind, knowledgeable. I appreciate their help!
Maureen M.Excellent service, friendly and helpful. Highly recommended. Too bad other U-Haul locations (Big Willy's-Whitney,TX) aren't this helpful. They could take a lesson or two from Lelands concerning customer service and support.
Richard K.Excellent customer service! Very helpful!
Kristine T.We appreciated that everything was ready to go when we arrived
Tina W.Great location and the owner was nice
Eva M.Nothing. Everything was great!
Kasey L.Was called 3 times to confirm change of location. Last call to confirm change also changed pick up time to 9am. Lelands was ready for me at 7am but I waited since phone call confirmation told me to do so.
John H.T
Philip H.Rien
James A.Can't think of anything
patricia B.Excellent experience. The salesman"Don" was very helpful in hooking the trailer up for me & disconnecting it upon my return. The trailer pulled perfectly. I will return and rent it again.
DALE W.Drop off was convenient with the app. No in person contact necessary.
anthony M.24/7 pick up was terrible but once we got it changed to in person pick up everything went smooth. I will never do the use the 24:7 pick up again
Nicky M.My problem wasn't with Lelands, it was with the online check in. I needed to change the amount of dollies I needed and the only way to change it was to cancel the reservation and start from scratch at the pickup location. This was very time consuming and frustrating.
David B.Replace the app and all of the infrastructure associated with it. I have never seen a worse system. Do you people not test anything?
Kenneth C.James Gilbert was excellent and helped me get the trailer all hooked up and on the road!
Steven V.Great Service - I was much more than just a customer!
Don H.James represents Uhaul very well. Out of the office really quick and.was very professional and friendly. I would recommend this location.
Kim R.