Customer Reviews for Leonards Service
(Concessionnaire U-Haul dans le voisinage)

400 évaluations

119 W 8th St   North Platte, NE 69101
(W Of Jeffers)

(308) 534-7211

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(308) 534-7211

119 W 8th St
North Platte, NE 69101
(W Of Jeffers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

LARRY G. 
Évaluation :
5

Everyone at Leonard's is helpful and goes the extra mile with customers! Outstanding service here always!!!!

Pam H. 
Évaluation :
3

The trailer floor was covered in some sort of oil. I think it was gear oil. I had to clean the trailer floor before I could put any furniture in it or the furniture would have been ruined. It also smelled like gear oil. Everything I put in it had the smell when I unloaded it.

Landon G. 
Évaluation :
3

I had reserved the trailer to pick up at 9:00 am, but they had to unload an item off of it, so we did not get to leave until 9:45. I feel that if it is reserved to be pick up at a certain time, it needed to be ready at that time.

rhonda K. 
Évaluation :
5

Honestly a trailer that old ought to be retired, but it has nothing to do with the location

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The staff was knowledgeable, professional and just generally very nice. We needed a truck due to an accident. Leonard and his wife took care of us quickly and help ease sone concerns. Thanks Leonard!

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Leonard's Service was quite hard to find in town. They have the uhaul trailers separate from their location. The man that helped us had a cigarette lit the whole time helping us hook up the car hauler. The plug for the lights also was smashed and the guy made my husband connect the new outlet. The people were nice just feel like location was difficult and hospitality was a little off.

Samantha L. 
Évaluation :
5

The folks at Leonard's service have always been great whenever I have rented there or dropped off there. I would definitely rent/drop off there anytime I need Uhaul in North Platte.

Travis H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel E H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald R. 
Évaluation :
2

The car was not cleaned. There was a used face mask on the dashboard. The employees were ‘lousy'. The owner Lenard did an amazing job but I can't say much for his two employees that helped us. The younger guy didn't latch the trailer to the 10' cargo Van. And when he was asked by Lenard his response ‘it happens' I rented this car to haul my sedan car 6 hours to Iowa. And his response was ‘it happens'?! Shows how careless he is. Lenard did a great job. I made sure he double checked everything before we took off.

Tam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janiece G. 
Évaluation :
5

Very friendly and helpful service.

Tildon B. 
Évaluation :
5

All of the gentlemen were so helpful when problem solving and were able to guide me where the nearest place for a trailer plug adapter to replace mine which was old and had a corroded contact.

Ken R. 
Évaluation :
5

Check inside the cab. Some lady from Concordia, KS left her Drivers license and bank cards in the cab. My husband found them and left them on the dash.

Denise W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff Y. 
Évaluation :
4

Put up a sign with the location of the second lot for those of us from out of town!

Jason U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane B. 
Évaluation :
2

First off give them the CORRECT drop off location would be very helpful. We went to the address given to take all the pictures necessary (now the pictures don't matter) to do this drop off correctly only to get to the door to drop the keys off there was a note saying BRING the truck somewhere else!!!! Unacceptable, I was fuming! By the way the thank goodness my truck was a smaller one as had it been a 20 footer or bigger good luck with parking it at the other location or even the first false location!!

Ricardo U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
4

There was a slow leak in on of the trailer's tires that I had to address every time I filled up with gas. Otherwise a very good trip.

Ken R. 
Évaluation :
1

Was told that the Conformation Was all set to only show up and it was not. Was a 10 am pick up and was there over 2 hours while they had to go get the truck, Still had to go pick it up But was still charged a extra day for the pickup time

Jimmie K. 
Évaluation :
4

Van did exceptionally well, It was really dirty when I picked it up and the passenger side mirror was loose and keep blowing in while going down the road

Carl C. 
Évaluation :
1

?????

DOUG B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richae M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selena R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chuck J. 
Évaluation :
3

Waited for about 10 minutes to be acknowledged as we thought he was helping a customer turned out he was just chatting with a friend then he had trouble finding the key twice. He was very friendly though and helpful once he was helping us. The truck had a blow out on our way to where we were going and took a couple of hours to fix but that is to be expected when it happens between towns but tires should be inspected between customers. The box was clean but the cab had soda spilled in it so things were a little sticky

wlla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

Nobody was at this location when i dropped the trailer off to let them know about the trailer

kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jody P. 
Évaluation :
5

The guys did a great job accommodating us and giving us a hand as we had some issues with our vehicle that gave us some issues.

Jason J. 
Évaluation :
2

My reservation was not there. I spent my day getting two trucks. I barely made it with the trucks to load on time. I used extra fuel getting the second truck. This was not a good moving day.

Dee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
4

The gentleman was nice and helpful, helping me un hook the trailer and guiding me backing the trailer up.

Christopher S. 
Évaluation :
3

sweep out U-haul as it had broken glass and dirt in it

Jon H. 
Évaluation :
2

Lenard's Service needs to reed the paperwork. then they might know that the U-Box containers needed to be delivered, and, they might have had enough available at the start. They did, however, work hard to get us 2 more containers when we ran out of space.

Daniel M. 
Évaluation :
3

I asked for a furniture dolly and one was not in the vehicle and I was still charged for it. The door to the truck stopped working and roadside assistance came out and did what they could to get the door closed. They were polite as was the customer service representative.

Jennifer S. 
Évaluation :
5

Every one was helpful and friendly.

Brianna Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

every thing was great and went as plan. don't see any areas that could be improved

Douglas H. 
Évaluation :
4

Mirror on passenger side was loose and set screw to tighten it was stripped out other than that vehicle was excellent

Dave P. 
Évaluation :
5

It's North Platte. Staff was friendly and attentive to my needs. Knew what to do to fill out paperwork, contracts, etc had me on my way in good time. Really clean vehicle.

Paul N. 
Évaluation :
1

The vehicle mileage was not correct. They did not have me do a pre trip inspection. I did not get to take pictures and upload like I am pretty sure I did the last time I rented a u haul. The U haul truck kept cutting out and making a weird rattling sound from underneath.

jake F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
4

The “convenient” online checkout process isn't really all that convenient. Apart from the fact that it can be completed without human assistance, it's rather complex and time consuming. Certainly not “drop and go.” The process brought an otherwise good experience to a challenging close.

Michael S. 
Évaluation :
1

It was late and was charged more than website told me

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gaylord T. 
Évaluation :
5

Nothing. Exceptional service! Keep up the good work.

HARLEY A. 
Évaluation :
5

Everyone was extremely helpful and friendly.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casimelito C. 
Évaluation :
5

The only thing I would suggest changing is ensuring that the return text message lets the customer know that a picture of the miles are needed for after hour returns. ??

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenylsson C. 
Évaluation :
2

The guy did unhook the trailer. But the whole time he had a cigarette in his mouth. So unprofessional. I thought he was going to catch his beard on fire.

judy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
1

The staff are unorganized and the truck lot is a few blocks away so there was a lot of running back and forth. The truck wasn't cleaned out and there was a mileage discrepancy, so a HUGE hassle for a customer to have to deal with, with very little help. Don't order moving supplies from them either, they'll drop 10 unfolded moving blankets on the dirty floor in front of you when you order 12.

Jared L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin J. 
Évaluation :
2

Address for office listed online has no parking. No place to drop off trailer. Was after hours but finally found a lot a couple blocks to the north east that had trailers on it and just left trailer there.

Casey P. 
Évaluation :
1

Oh I have a few things you can do to improve for your next customer. Not keep me on a Ubox I did not need, not continue to charge me when I asked to be removed, not lie to me that it was going to be taken care of, not make me wait two days for someone to initiate the refund process, not tell me to call customer service so they can tell me to call Ubox so they can tell me to wait for a phone call from a manager who won't help me and give me a cell number to a management office who doesn't even fix the issue. The issue has been resolved up to this point but I'm extremely disappointed in this whole process because September and October were charged for a box I was told I was not going to be charged for, no one apparently "moved [me] out" of the box despite multiple times being assured everything would be taken care of until 12pm today when this first errant charge happened on the 7th of September.

Melinda C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allen T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHELLI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete C. 
Évaluation :
4

No problems at all. Move went very smooth.

GORDON R. 
Évaluation :
1

Update the location on the website..spent a hour wasting time and gas going to old facility that was no longer there

Cathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald A. 
Évaluation :
4

Tell them how long they have to get the equipment returned.

ronald F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lara H. 
Évaluation :
4

CLUTTER PARKING LOT

Donald A. 
Évaluation :
5

Excellent customer service!

mike P. 
Évaluation :
5

Great service, great people!

Loren S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
3

The gentlemen were both nice, and fairly personable, one more than the other. They had my trailer hooked up and ready for me, which I really appreciated. Overall, good location.

Lori B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marven L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyndsey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Very friendly, helpful, polite and respectful.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
3

No comment

Connie T.  |  Expérience générale 
Non reviews have been submitted for this location.

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