Customer Reviews for Les Liquidations Stebenne
(Concessionnaire U-Haul dans le voisinage)

191 évaluations

6853 Boul Bourque   Sherbrooke, QC J1N3K4

(819) 340-8705

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/20/2022: Fermé
  • 5/23/2022: Fermé
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(819) 340-8705

6853 Boul Bourque
Sherbrooke, QC J1N3K4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 5/20/2022: Fermé
  • 5/23/2022: Fermé
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

it's an old pawn shop operated by a 70/80 years old guy. I got a lecture about why it is my fault that I don't speak french and he is doing me a favor by talking in english. the owner was rude and didn't give a shit about UHAUL corporate or its customer. also I did online check-in but had to repeat the whole process again, secondary didn't let me look at the equipment before is signed the contract. was promised a discount because I have to drive 400kms back and forth to get the truck which was missing in the contract and he didn't give a shit about it.

GURINDER S. 
Évaluation :
4

En français S.V.P.

Mario D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ruslan K. 
Évaluation :
5

C'était très simple je n'ai même pas eu besoin d'entrer à l'intérieur. Très efficace!

Julie B. 
Évaluation :
2

Couldnt use the trailer i rented. I had asked if a regular refrigerator would fit in it when standing up. I was told that it would, which was a lie. Because of this I couldnt use the trailer for my purpose. I couldnt get a refund either. Je

Simon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robinson Mariano D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacques B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaston D. 
Évaluation :
3

Le commerce est barré ouvre en retard et pas vite vite

jean luc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D. 
Évaluation :
5

Tout est très bien ! Merci

André V. 
Évaluation :
1

Bonjour Cela fait 3 fois que je retourne l'équipement à Sherbrooke 2 fois le service à été très mauvais On dirait qu'on les dérange Je ne crois pas que je vais dorénavant retourner l'équipement à cet endroit

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

André V. 
Évaluation :
5

Did everything online and no staff were involved. Very efficient.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francois J. 
Évaluation :
1

Un service vraiment médiocre, propriétaire impoli

julie L. 
Évaluation :
1

On est arriver a 9,45 et lui est arrivé a exactement 10 am. cellui a pris 15 min pour commencer a instaler le trailer pour qu'a 10,3 se faire dire que nos fils ne fonctionnaient pas, mais on ne le savait pas car nous on est parti avec un trailler plus grand l'année passée et cela fonctionnait tres bien. Et ensuit pour nous dire qui nous remboursait pas. Ostie pouvez vous savoir que j'étaIs en beau maudit. Jamais plus je ne ferais affaire a cette place la. Peut etre ils devraient prendre leur retraite.

Chantal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
1

Horrible service. Was overcharged and still haven't gotten my refund.

Valerie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC D. 
Évaluation :
1

Worst rental experience. 1- I made a reservation in Magog. I was transfer to another U-Haul location further from my home. 2- the original reservation was for pick-up on Friday 21/01 at 8:00 am. planing the return at 5:00 pm the same day. I was informed that Liquidations Stébanne would only open at 10:00 am on the 21st and close at 4:00 pm. So I had to arrange the pick-up at 4:00 pm the previous day ( therefore quit work earlier ) and return the trailer the next day at 4:00 pm. Return that force me to change the schedule of the day on the 21 st. 3- the equipment ( RV5813 E- B729564MI ) was in a terrible shape. I could only open the back door for about 4 inches. U-Haul has beeb a reliable company in the past. Some of the equipment they are renting is getting pretty old. The last two rentals I did was from rental location who doesn't give a s.... about what goes on the road. So NO, I will not recommend U-Haul anymore.

Jean Claude D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHIEU L. 
Évaluation :
5

Had to go to Canadian tire before hitting the rode since lights weren't working. Employee arrived 30 minutes late. Very unfortunate since it shortened the time to actually move.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francois J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
4

Les pneus étaient beaucoup trop usés,

chantal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO G. 
Évaluation :
1

It was a nightmare. First i got called before my reservation date stating they only had 27 ft trucks and we're not able to give me the 20ft truck i reserved. Gave me 50$ discount i was ok with it. Then, Location didnt have self pick up and website only gave me the option for self pick up. People at the location kept blaming uhaul and made us wait over 2 hours. Only got A 50 $ refund when I had to pay movers an extra 2 hours because couldn't get the truck. On top of that, had to put 200$ in gaz because the truck was huge. So they gave me a little 100$ when this matter costed me 400$... I felt disrespected and in stressful days such moving, uhaul made it even more stressful

Sara Y. 
Évaluation :
2

The e-mail I received said to pick-up the truck at 8:00 No one was there and when we called the number given we were told they open only at 10:00 !

Helen W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicolas H. 
Évaluation :
3

Opening hours are not practical. 10 am to 5 pm closed on Monday and Tuesday. There was a fuel charge of $38,52 which is unjustified.I have a photo of the fuel gauge and final mileage taken on site at end of trip. The mileage is correct but the fuel reading shows it is between 3/8 and 1/2 . Your receipt shows between 1/4 and 3/8, This is false. Also the appliance dolly was defective and dangerous! Finally the billing is in English. Magog is in Québec.It should be in French. Therefore I request a refund of $38,52 plus taxes for the fuel charge and a refund of $10 plus taxes for the defective appliance dolly.

MARCEL D. 
Évaluation :
5

Our rental was very last minute and we were able to get the exact trailer we needed. We received very nice service and enjoyed having the extra help to get the trailer pinned onto our vehicle. Very satisfied

Jennie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVAIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
3

This place is SO ugly. Looks unprofessional. The service could be better.

JeanFrancois L. 
Évaluation :
1

We were forced to get the insurance even after saying we didn't need it. The dealer added it and mentioned that there was no turning back as it has already been processed by the system. After saying that we wouldn't use the service after all because we clearly mentioned that we were not taking the insurance, the dealer said we would be charged $50 to cancel. We were not allowed to keep a copy of the contract, the dealer insisted on getting our copy back when we returned the truck even if it was the unsigned copy for the client. It had snowed and the truck wasn't cleaned up from the snow. The dealer was rude.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheline M. 
Évaluation :
2

Tedious, power-hungry, not customer-oriented owner. I went there because I had no other options available locally, last-minute. He charged me 5$ extra to park my car while using the Uhaul truck, which is unheard of anywhere else in my area. He went out of his way to berate Uhaul customers waiting in line after me that wanted to visit his shop. Worse I have seen.

Benoit M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvon S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULES AIME R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxime B. 
Évaluation :
3

At check-out, and during opening hours, allow customer to stay inside in a warm place while waiting for his pick-up.

Sebastien P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philippe M. 
Évaluation :
5

Very professional service. Accommodate special need. I would definitely !!!

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Surya J. 
Évaluation :
1

The truck was not full of fuel when I received it. I noticed the dealer's employee, and he just told me to return the truck at the same level of fuel. I told him that my contract mentioned that the truck was full and that I was expecting problem when I would return the truck. The employee still told me not to bother with that and to return the truck at the same fuel level. That's what I did and as expected, I was wrongly charged for missing fuel. I was very angry and called back the dealer that he said it was not responsible for that and that I had to call the customer service. Customer service has been very hard to reach. Firs, I have been told that I would be called back by the customer service agent, and it never happened. After 3 additional calls, I got an agent that filled-out a complaint for me about that, and he told me that I would be called back within 72 hours. I'm waiting this call back. I find very frustrating that all the burden is on me while I properly informed the employee of the fuel problem BEFORE I took the truck, and this employee wrongfully advised me "not to bother with that". Now, all the trouble are on me because this employee and his dealer where incompetent. I'll never again rent a truck at U-Haul and I will tell my hole story on the Google page of U-Haul as well as on the Google page of the dealer.

Gabriel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicolas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amiraslan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

André-Jean R. 
Évaluation :
5

Everything was very good. Great service at pickup. Manager provided thorough explanations on rental agreement and options. Assistance to load my car on the trailer was professional and greatly appreciated. thanks

Mahrez B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mahefa A. 
Évaluation :
2

Beaucoup de réservation en même temps, peu d'employés. Pas possible d'avoir le camion à l'heure prévues même a arrivant à l'avance. Se faire blâmer pour cela par l'employé. Ne pas avoir le camion pour le bloc de 8h demandé.

beatrice L. 
Évaluation :
4

Lacks sign showing where the door is located

Jean A. 
Évaluation :
5

Voir commentaires ci-haut. Merci.

MARIO D. 
Évaluation :
1

The service at the pick-up location was horrible ( 6853 BOUL BOURQUE in SHERBROOKE). The Uhaul representative was rude and unrespectful. There was a trolly that I rented with the truck that he did not have and told me that his was my problem and that I had to call Uhaul support number so we can find an other location where I could get the trolly, I wanted to cancel my rental but my day was planned and the representative knew this and he threathen me to cancel himself the agreement. Please, if you can you should stop this location to be a Uhaul location. It give Uhaul a really bad name. The rest of the service online was amazing. I beg you to stop you business with this location. I garanty that I am not the only one that is badly serviced , since I saw him doing the same thing with another customer. I hope this feedback will be useful.

Richard L. 
Évaluation :
4

Be open on Mondays

guy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKJM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annie D. 
Évaluation :
2

Firstly we were booked to return to another location ( East Angus) and they refused to accept the truck. It was a Sunday morning and many locations were closed ; we finally reached one location that would accept the truck but when we arrived we were told to leave. It was crazy. They were very rude. I then called the same person who spoke to the person managing Bourque street and they had an argument and finally we were allowed to leave the truck. Total disorganization.

William K. 
Évaluation :
3

Ne plus charger 5$ pour le stationnement de notre voiture ou moto quand nous louons un camion. le reste service explications est super, Merci

Jacques D. 
Évaluation :
1

We made a reservation for 8:30, were supposed to pick up the truck with the truckshare app. Then the morning off it daid we had to wait till 10:00 for the location to open so we could rent the truck. Had to wait after other costumers and only got the truck at 10:30, two hours after what we had reserved for. Very rude clerk. Bad service overall.

Annie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAETAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE V. 
Évaluation :
5

Les consignes ont été bien expliquées et le service a été cordial et rapide.

Alain L. 
Évaluation :
3

Received a call the change the drop off location and this location was closed on Monday's and they charged me for off hours drop off. Make no sense.

M-GUYLAIN P. 
Évaluation :
4

except for one think the dolly the didn't have one there and it's was un problem for me for the refrigerator

Andréo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rejean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michel F. 
Évaluation :
1

Get your system in check with your reps. They don't know how to run the system and take up to 30 min per client to get the keys. I waited 1h30 before someone even talked to me . Then took another 30 min to get my truck because the system was down and the clerk didn't know how to run the system. Worst rental experience ever. Opened at 10 so all my crew was waiting on me also. Never recommending uhaul to anybody ever again

Jordan S. 
Évaluation :
1

Your employee's are impolite and rude and a lot more than in construction environment

NELSON L. 
Évaluation :
5

super

Viateur B. 
Évaluation :
2

waited over 2 hours to get my equipment even tough I was pre registered and everything was in the file, very poor customer service at that location, if I have no choice to use UHaul again I will choose an other location..

patrick B. 
Évaluation :
3

I have included in my reservation a appliance dolly (mandatory for a moving, I think) and the pick-up location didn't have uHaul appliances dolly. They have rent me one of their “store own” dolly instead at a higher price.

Carl P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lionel L. 
Évaluation :
3

Je ne recommande pas du tout cet endroit, le proprio donne tous les rdv à la même heure, nous avons dû attendre 2 heures au gros soleil je suis revenu les bras brulé. Quand j'ai rapporté le camion le propriétaire me l'a fait déplacer à deux reprises parce qu'il n'était pas satisfait de l'endroit ou je le plaçait. IL A UNE ATTITUDE DOMINATRICE. C'est la 1ère fois que j'ai un service aussi pourri.

Daniel T. 
Évaluation :
3

très long avant d'avoir le camion réserver pour 10h AM arrive a 9H45 et reçu le camion a 11Heures avec juste 3 autre personne devant moi

Stephane M. 
Évaluation :
4

Returned off hours so hard to comment

Sylvain F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
5

Excellent service, very professional. Will now be our uhaul rental location!

Natascia A. 
Évaluation :
1

I paid to get a truck for 9h. Got it past 10. So when I came back an hour "late" I got overcharged. This is a scam if I ever saw one.

Alexandra-Rose S. 
Évaluation :
3

The person in charge expect people to pay 5$ to park in his parking lot because he has a business to run. I moved in town for a total of 4 hours and he wanted me to pay 5$ to leave my car there. This is not acceptable. I ended up parking beside his parking lot to not have to pay his 5$ fee. I've rented at other uhaul sites I've true years and never had to pay a fee for in town moving. This should not be accepted and if so, it should be mentioned when rented a truck. Merci.

Kelsey M. 
Évaluation :
1

Commitment. I reserved a truck and a dolly one month in advance to be picked up in Montreal. A day before my moving I received a call from head office noting that there was no truck of that size available in Montreal. My options: have an Ontario driver's license (in addition to my Quebec driver's license) and take a bigger truck (re: definitely no cause I didn't have another province driver's license) or go to another city namely Sherbrooke located 150 km away of Montreal and take the truck. I had to choose the latter out of desperation. It took my almost the entire day to receive the truck. Moreover, there was no dolly and no mattress cover available at Sherbrooke location, although I had reserved them from a month ago. Before I pick up the truck the online price was shown 230$ with two dollies and two mattress covers included. The gentle man at Sherbrooke location told me that be had to "reset" my order, and then the price jumped up to 239$ with no dolly and no mattres cover. Astonishing! The extra kilomerers from Sherbrooke back to Montreal was not included in my price, or so I was told by the lady on the phone from the head office. Nevertheless, I returned the truck with the same degree of gas as I picked it up in Sherbrooke. That is to say, I had to pay for the gas from Sherbrooke to Montreal which is a considerable amount since the vehicle was a truck. Extra money I was forced to spend, extra effort I was forced to make, a reservation from one month ago which became literally null and void only a day before my planned moving, a double fee that I had to spend to rent a dolly from another company (and I was lucky to find one even for that price), total desperation and disappointment. I have no idea about how I am supposed to recommend the service to any friends. Nobody wants to jeopardize their friends' plans specially during their sensitive times!

Mohammad A. 
Évaluation :
2

They charge me $5 for parking my car and $37 to put gas for 12 miles. I am not recommending these people.

Stephanie P. 
Évaluation :
1

That was the worst experience hiring a vehicle i have ever had in my life. I made the reservation for 9am. Nobody was at the office until 9,15am and i wasn't able to make an online pick up of the vehicle. I had to wait until 9,4am until I could collect the vehicle which meant I had lost 40minutes. Therefore, I was completely stressed on the moving day, more than I should have been and he said if I returned the truck late that I would be penalised. I explained this to the customer representative who said it wasn't his fault as many people had made reservations at 9am. I explained to him that I understood this, but it is not the customers fault, if he had seen the reservations in advance, he should have been better prepared and had more staff working that morning. Because of this, I will never use Uhaul again and will never recommend this to anyone.

HAYDEN ROSS B. 
Évaluation :
1

They have canceled my reservation last minute And ruined all my arrangements for moving

Matin K. 
Évaluation :
1

Catastrophe

CLAUDE M. 
Évaluation :
1

had a 11:00 pick up time. Took 2 hours to get the contract (only 5 person before me) UNREAL! Wasted time waiting outside in the sun. ( Worts is that I had followed U-haul recommandation and did the online check-in) Nerver again. I am upset that my original pick-up location was changed last minute by u-haul without prior notice.

Jonathan B. 
Non les évaluations ont été soumises pour cet établissement.

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