Customer Reviews for Lexington Shell
(U-Haul Neighborhood Dealer)

Évaluation :

3

Gas station location should be able to return truck during their entire open hours! Had issues using the contactless return(couldn't recognize that I was in the correct return location), and the person working behind the counter couldn't help.

Évaluation :

3

Very confused on drop off location. No signs saying what to do or where to go

Évaluation :

5

Very friendly and helpful. Easy transaction and I was on my way!

Évaluation :

5

The vehicle delivery check in was very easy. Service was courteous and knowledgeable.

Évaluation :

2

It took me three different locations to get the truck. The second location had the truck I had reserved but would not let it leave the town as it was deemed a rotational truck. They reported someone should be bringing back my vehicle sometime soon. I was sent to the Shell location but for a bigger truck that was supposed to be at the same contracted price. NOT true. The bigger truck was more expensive but I was told I would get the difference back at time of return. NOT True. The mileage quoted was not granted and in fact said there was no proof of the initial mileage quote. and the statement that gas was included was also not honored and I also had to fill up the truck back to 1/4 full. Not even full so its a guess as to how much fuel to put into it.

Évaluation :

5

Well besides running all over Gods country to get the truck then having to go somewhere else for the equipment maybe everyone needs to get into sink

Évaluation :

3

Verify damage before vehicle is picked up

Évaluation :

1

Worst customer service I have ever used. The person in charge is never there had to wait 40 minutes at pick up she filled her car with gas knowing I was inside waiting. Then on return wasn't there I was told she would be there in 30 minutes and to do it on line when. Had issues with that I wrote time returned mileage down only to be told that could not be right. I still don't know how much I was charged since I did not use all the mileage that expected. Ask to call and leave me a message on amount. Still haven't heard from her!

Évaluation :

5

Maybe, have employee start truck and separate from other rentals prior to heading out.

Évaluation :

1

They wanted me to go back home and do the return online so they wouldn't have to.

Évaluation :

2

Truck was dirty as hell (leaves in floor and a half smoked cigarette in cup holder) and one wiper blade was ripped half way off which made it really enjoyable driving in the rain today!

Évaluation :

3

Vehicle was dirty inside an out.

Évaluation :

5

I dislike that I had to have a smartphone when returning the truck

Évaluation :

1

The whole company is a scam! I would never use this again and I will be doing whatever I can to get my money refunded! They charged me for 7 days when I i only had it for two! Complete rip off!

Évaluation :

5

Excellent service & young ladies were very helpful. Great job!??Very satisfied!

Évaluation :

3

Friendly and helpful.

Évaluation :

5

Make sure the truck is at the location where it is reserved and not have to drive across town to get one that is out of your way very disappointed it was not where I had my reservation

Évaluation :

2

way out of my way! The truck was terrible couldn't go over 60 mph it would shake and vibrate with a clanging sound.

Évaluation :

5

Heily at the drop off was great very friendly and helpful! After a long morning it was nice to have a friendly smile and attitude to see and deal with!!

Évaluation :

4

After the Lynchburg VA experience and the huge bill when turning the truck in at Lexington NC, due to the extra miles, we will never recommend or use your Company again. Also, would discourage anyone considering Uhaul to explore other avenues of transportation to move their belongs!!

Évaluation :

1

Drove to 4 locations 3 refused to take truck back. Went over in miles trying to find some one who would take it, one person stoped me from putting keys in box. Said it would cost 1 500 and they would call me to come back and get truck to return at another location. Hope it is my last time ever needing U-Haul

Évaluation :

5

The sales clerk was very friendly and helpful

Évaluation :

3

The uhaul was OK jus when I took it back I had to wait a while because customers was coming in convenient store and it was only one employee I was late to work jus waiting but she did apologize

Évaluation :

2

I dropped my vehicle off the same day I rented the truck with a quarter gallon more than when I got it. Then I got the receipt it stated I dropped the truck of the following morning after 10am and that I was over my allowed mileage. When I reserved the truck mileage was unlimited, so not sure what happened there.

Évaluation :

1

Get honest employees

Évaluation :

1

The person in the store was unaware of what to do. He called someone and told us he was new and never dealt with uhaul. Not helpful.

Évaluation :

5

able to gas up and return truck within 5 minutes

Évaluation :

1

Nothing was checked or reviewed when I dropped of the truck. The person that received the truck did not seem to be fully trained in the process of receiving the truck back and closing out the reservation.

Évaluation :

4

play in steering of truck. front end parts replacement needed.

Évaluation :

3

The clerk didn't even know they were a U-haul return place, she had to call her manager. She may have been a new employee. It was basically a gas station, only one sign saying U-haul. Just fyi.

Évaluation :

3

Too many distractions at this location. Uhaul customers need to get in and out as fast as possible.

Évaluation :

2

The person who accepted the key gave no explanation of how to settle final costs with Uhaul. She was the clerk in the convenience store and was very friendly but that was the extent of my drop off experience. She thanked me and said 'you're good to go'! So I left with a feeling of things being unsettled. A very strong contrast to the pick up station.

Évaluation :

1

There was not a U-Haul person at the drop off location, Just gave the keys to the gas station guy. Not okay in my book

Évaluation :

1

I was overcharged for mileage, and my card was already debited before I even got the email with this information. I had to call customer service in order to get this resolved.

Évaluation :

1

No equipment on site as far as dollies or furniture pads. The person was so slow (understaffed) that the regional manager had time to drive from charlotte to fix everything. Overall everyone was extremely nice but an hour to check out a uhaul is not realistic. The dolly was broken but the regional manager, James, made a home delivery to trade it out. I would have been absolutely irate if it wasn't for James.

Évaluation :

5

Lady that checked me out and back in was great!!!!

Évaluation :

3

It took a very long time to pick up because of computer system was down over 45 mins. But the mrg of store worked thru it.

Évaluation :

4

There was mud on tires when we picked it up in Kannapolis. Then we got charged a cleaning fee of 25 dollars after we returned to the Lexington location. We kept the entire cab and bed were clean when we returned it. Then when we called to express our concerns, the person we spoke to said to call the manager because she didn't check it in and would have to talk to person who checked it in.

Évaluation :

5

Very pleasant experience.

Évaluation :

1

This uhaul location and the entire uhaul company are completely disrespectful and unprofessional. Not only do they overcharge but DO NOT GIVE THEM ANY TYPE of credit card or debit card information because even if you give them a cash deposit, they will make unauthorised withdrawal from your account....by far the worst company ever and very expensive

Évaluation :

1

I came to drop off a trailer with NO JACK and was asked to bring the blankets in to the attendant and handed a receipt. That was it. No one came to help unhitch the trailer with NO JACK!! So I asked my three boys to sit on the back so I'd have a little leverage to try and pop it off my hitch. Again, I'm a 125lb female. Got it popped off but then the trailer rolled into a bush with my boys in it because we also were not provided any wheel chocks. Not sure what usually happens when you drop off a rented trailer but I'm pretty sure this isn't how it should go down. I'm also pretty sure I shouldn't have to provide safety gear for a rented trailer. That should be provided with a rental. On top of all this, the cost to rent a trailer for a week to move across the country was the same as my house payment for my $220 000 house. Ridiculous! Overall, crappy experience but got the job done.

Évaluation :

1

On two occasions someone from UHaul called inquiring if the rental had been returned. Proving the above location had not done their job and logged the rental returned. There seems to be only one person there that can complete the return transaction.

Évaluation :

5

I had to wait for an associate to come in so I was not able to get the truck at my appointment time. The woman apologized and reduced my rate by $10. I was alittle upset that I had to wait, but ultimately it wasn't a huge deal. The associates were very nice.

Évaluation :

5

They were friendly and pleasant.

Évaluation :

5

The representative gave new meaning to "Service with a smile". She was wonderful and made the whole experience pleasant and stress free. I watched her with her "everyday" customers as well, she is a great asset to U-Haul as well as the store itself. One recommendation would be to have packing tape, I wanted to buy it and they did not carry it.

Évaluation :

1

Awful customer service, from the reservation getting screwed up to my truck stalling out. Never again.

Évaluation :

3

The gas gauge took ten minutes after the tank was full to register full. This may be a mechanical issue, but it looks to the Customer like it was intentional. That really burns me up because it caused me to overfill it a lot. I got charged $25 for a cleaning charge for a couple of footprints on the cab steps in the rain, but gave you more than this in extra gas.

Évaluation :

5

Convenient location with gas pumps to fill the tank. Immediate and friendly service.

Évaluation :

5

Quick easy process! Loved every thing and every one.

Évaluation :

5

Henley R. Was excellent nice polite and was very professional.

Évaluation :

1

The individual who took return of vehicle said she could not give us a receipt. No mileage or gas reading was taken nor was the vehicle inspected upon return. My husband and I were very uncomfortable and called 1-800 #. The on-line receipt I was e-mailed is inaccurate. The vehicle was returned to location the 27th. of Dec. at approx. 1:45 PM.

Évaluation :

5

The young girl that set up our rental was extremely friendly and helpful. Was a wonderful experience overall!!!

Évaluation :

5

Quick and easy, just what you want after a day spent unloading!!!

Évaluation :

3

you have charged my checking acct $27 for gas. I have pictures of the before I drove off the lot in WV and after I dropped it off in Lexington. it is the same. I left it on 3/8 tank of gas as instructed to do. This action taken by you has caused my checking acct to be overdrawn. Fix this please. You can reach me at 240. 527.5815. ...I will not be charged a over draft fee if you fix this now. ...This is why I have never used UHaul before. ...other people that have used your service says it sucks....I am apt to believe them at this time. ....I never had this problem with Penske or Budget

Évaluation :

4

I had reserved a truck with Budget and had to cancel a few days before moving my college son home because they couldn't provide a truck at a location anywhere near us. UHaul customer service (scheduling) was so very helpful and kind. Haley, the manager at the location in Lexington was wonderful as well. She assured me the truck would be there and made the whole experience so much less stressful than we anticipated. We are really so thankful to UHaul for all they did to help us with the move.

Évaluation :

5

I originally contacted Chris @ Davidson Trailer Repair abut a van rental. He referred me to Lexington Shell who had the panel van I desired. Heily @ Lexington Shell provided superb service and had me ready to depart quickly. Both Chris and Heily should be recognized for excellent customer service. Suggestion: supply Davidson Trailer Repair with a panel van or two as they are more convenient for me.

Évaluation :

3

Try not to screw them too.

Évaluation :

4

The lady at the Shell Station was very nice and knowledgeable. I had no problems at all with the reservation. (There was dog hair in the van from the previous renter, but other than that, no problems.)

Évaluation :

4

drop off at store and was told not to leave it there move it around back -- not my job