Muy bien servicio en general todo excelente muchas gracias
Juan A
Customer Reviews for Liberty 27 Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy and good service. Thanks!!
Pedro DEverything was easy from check in and check out.
Sandra KWell organized and it all worked out fine, very good truck for moving, excellent except it had no a/c so I roasted for 5 hours but cant complain everything worked with the move, I recommend Uhaul.
Alejandro VVery easy
Katia VEasy. Fast. Very affordable.
Joseph FThe engine kept stalling
ALVARO DIt has been the location I have used for years. Even the lapsing time from first time 15 years ago to last moving this weekend, they have kept the great level of customer service excellence. Never an issue with the mileage or gas or anything weird after dropping off the vehicle. If you want to be in good hands, that is Liberty! Where freedom of moving is guaranteed with no hassle
Aldo Dthey gave me wrong size truck and i went back in and got the right size. When I opened the latch to the back of truck it had not been cleaned so i had to go back a third time. the clerk was pleasant but the experience was not
Robin NI rented a few additional items and they only had one dolly. This is not acceptable and was a hindrance to my move. Why do you have these items available for us to reserve if they are not actually available? It was a problem.
Dalba AAll perfect, best place to rent an U Haul
Gersain IExcelente atención
YANDER OThey barley spoke to us, and no one showed us where the truck was, we had to just go out and find it. The truck had candy wrapper in it and the gas was almost at empty. This location also had none of the items requested such as furniture pads, dollies or furniture dollies.
William WThe U-Haul was dirty
Rafael STypical U-Haul cleanliness was not seen from various locations I've been to over the years. The gentleman made me sign and gave me the keys. We didn't go outside and compare the dents/scratches. More disturbing was the app self checkout. It wanted to verify passports and place of work at the location of pickup. It could have done that while I was home. Instead I was at a gas station waiting to get verified for over 15 minutes. I got tired of waiting and went inside to do it the traditional way.
Alan MThe truck was extremely difficult to locate because there was only a reference inside the cab.The truck cup holder was filthy and gummed up with some type of heavy serup. The truck cab smelled like body odor.
diego rBest. UHAUL customer service in Miami Reliable, friendly, affordable and respectful staff From the owner to management complete staffs. Right place to call . I'll definitely use them again.
MARLON MEquipment was not clean but adequate service. The app was very time-consuming and the upload took very long sometimes had to restart. I was using Apple 14 pro max with ATT service. It's less time-consuming when using the agent less pictures and steps.
MANUEL RRealmente muy buen servicio el que prestan
Julio NNothing.. smooth rental from start to return
LATONYA HOk!!! I guessed that it was late when I rested. They used different procedures than the others location.
Pedro Dall is well thank you for having this location so important and you have MANY CARGO VANS
Eileen SWould not recommend! Despite returning a truck that I cleaned and swept out in accordance with my contract and returning all blankets folded and stacked, the location charged through U-Haul a "cleaning fee". I appealed via U-Haul customer assistance and was told they called the location and were advised they had to assign someone to clean the truck...this was not the case with the truck I returned! A visit to the location would confirm that high cleaning standards are not one of their attributes. The site was unkempt, the employees not helpful, and the "cleaning fee" shenanigans are enough for me to avoid this location in the future.
Gregory JThe first truck had problems but the switch to a new truck was fast and easy thank you
Mary TExcellent service 10/10
Jorge PThe gas level was not the one they put in the document/contract and I have pictures to prove it, I left the gas tank at the same level and they charged me for 2 gallons of gas almost $8 !
Daniel GEl Carro estaba nuevo y equipado.
Maria SThe service was overcharged for a 2nd day I didn't use, more attention would solve this. Keep the fuel tank full would make easier to know exactly how much to fuel when giving back the vehicle.
Luis HNa
Lawrence HGood experience thx
Juan pExcelente en todo
Jorge M1. Pick up the phone! 2. Have the Dolly available because IT WAS RESERVED and that is what redervations are for.
Alexander SExcellent customer service
Valerie SIf U-Haul confirmed a Dolly and Furniture Pads, the equipment need to be there at the time of the truck pick up.
Miguel HTruck was dirty, I reserved pads and a dolly and neither were available. The truck only had 1/8 of a tank of gas when I picked it up.
Chad NTo my surprise, the truck did not have a ramp to load the furniture we needed to move.
Jose IDidn't have packing quilts that I had ordered
Joseph Htell them to take pictures of the dashboard showing fuel and mileage at beginning and end of rental to prove that they returned it with the appropriate amount. Fueled to appropriate level and was charged fuel unfairly, wen't to complain and was dismissed for having no proof. We would I waste my time complaining for 13$ if it wasn't for being treated unfairly. Now I know, the customer is only right if it has proof.
fernando fNever checked back the rental even though they said I was all set and I had to come back 2 hours later and tell them to check back my car. They also charged me CDW which I didn't buy but disappeared so I couldn't fight it. They had someone at the gas station print me the receipt
Martha PThey haven’t removed me my money
DUAN MThe model Uhaul was in prestine condition. Locaton was perfect and the process easy for the gas station clerks to process.
LORELEY PThe inside of the truck was very dirty and soiled much of our mattresses and other items.
Jorge ANo dollies available.
Rodrigo VExcelent Service
Juan RVery easy and fast pickup and drop off.
George RWhen I arrived to the location, they told me they don´t have Utility Dolly neither Furniture Dolly which I have added to my purchase. It is not something I should know in that moment, I lost like 2 more hours trying to get those dollies to be able to move my furniture. Is the last time I hire U HAUL, because I talked about this to a friend, and told me that happened the same to her in Boston. I got really stressed in that moment, I could solve it, but if I couldnt, I would lose a lot of money and time (I lost time by the way).
DEBORA SThe truck had the low tire sensor on when I mentioned to the attendant he said don’t worry about it - you take that truck or I will cancel the reservation- also the truck smelled like poop.
Reniero VMan was very helpful
SHELLY Kson los majors
Osiris GExcellent customer service .. very clean area and plenty of parking area . Fast and easy service.
Luis R