Reserved truck at a specific location and was told to go to a different location with no prior notice. When I received the truck the rest door was stuck shut. I had to drive it back to the store and get a new truck and the rear door was stuck shut as well. I then had to drive to another store to get help opening it. It turns out the paint had glued the door shut. This delayed my move by two hoursJACOB WILLARD G.
Customer Reviews for Liberty Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Longmont, CO 80501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROLAND W.
Le client n'a pas laissé de commentaire.DANIEL O.
Le client n'a pas laissé de commentaire.Rockie W.
Le client n'a pas laissé de commentaire.MELVIN C.
The lockbox at the return location was hanging completely open and unlocked. Had to return in the morning to return the key. Otherwise it was good.Emmanuel G.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.CRISTINA S.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Elvin W.
Le client n'a pas laissé de commentaire.Robynn T.
Le client n'a pas laissé de commentaire.Ryan S.
Nothing, excellent job! Friendly and welcoming!EDGAR D.
Worst logistics ever. not Liberty problem. Long storyCary L.
Original drop off location at ATR detail denied me drop off and never came back out after saying they were going to look into it.SHANNON L.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Sara M.
Folks were nice and helpful but were not very good at following local COVID regulations.Matt B.
Le client n'a pas laissé de commentaire.KASHI T.
Great customer service. Thank you!Kimberly W.
I picked the truck up the morning after a snow storm so they were literally digging out. They were courteous and helpfulEdward B.
The trailer I was given had no working driver tail light, and had an almost 2 inch deep cut in the tire (have picture) the 2 workers who helped me didn't help much, to their credit at least tried calling another Uhaul to see if they had another trailer. I really needed this on that day and they basically told me take it or leave it. I'm frankly amazed that I didn't get pulled over or have the tire blow out on meMacallister G.
Not following local covid guidelinesCorin G.
Totally hassle free, friendly, and affordable!kindra P.
Le client n'a pas laissé de commentaire.Gary M.
Fast and friendly staffDAMIAN B.
Mary Baker was Awesome!!! Very good representative for UHAL!!!Anthony K.
One of the tires was almost flat. Instead of providing a different truck, the location put air in the tire. Fortunately, I stayed in town the first night because the tire was flat again the next morning. The gentleman who came to change the tire was great, very friendly and did the job quickly. The pick up location should have provided a different vehicle, especially since I was driving 900+ miles with this vehicle.Kristen H.
It was slightly difficult to maneuver in the lot. I had a trailer attached to the truck.Kevin M.
Very fast and professional.Gloria J.
Nothing it was all goodeladio A.
Le client n'a pas laissé de commentaire.RUTH G.
I rented a truck for 29,99 for 4 days. I was not aware that there were alot of extra charges. I thought it would be around 185 at the end. instead it was 270 which was a shock. if there has been a mistake in my billing . I was very disappointed, these fees should be explained at the time of rental. with an estimate of true cost. I borrowed money so my bank account wouldn't be over drawn.Melanie S.
U-Haul is impossible to contact on the phone - over 30 minutes on hold. You can get to live chat if you scroll to the bottom of the website and open 'contact' - not an obvious link like customer friendly web sites. U-haul customer support was pretty horrible from corporate. Local folks were great.James M.
Le client n'a pas laissé de commentaire.Jason O.
For being new, you'd think they would care just a bit more. We have a pandemic going on - no masks... even though that's the order in Colorado. Ordered 3 dozen blankets - they had 10. The uhaul truck stunk like cigarettes and it should have been retired. The steering column was completely whacked. Unimpressed is an understatement.Diane K.
The only problem we had was were were supposed to get a dolly with our truck and it said it was available. When we got there they told us we had to go elsewhere to pick it up and drop it back off. That was added miles we had to put on the truck.CARMEN C.
Le client n'a pas laissé de commentaire.Kim P.
Le client n'a pas laissé de commentaire.Erik S.
Le client n'a pas laissé de commentaire.Samantha S.
Average location with average customer service. I told the lady who was helping me about the mileage and told her the Fargo location never told me about the mileage I need to stay under and she said â€œoh you'll just be billed for thatâ€. Didn't try to help the situation or advocate for me whatsoever. I wouldn't return to this locationCarissa M.