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rona W.
Customer Reviews for Liberty RV Roofing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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That location was amazing! The employees were so friendly and helpful!
ANJANETTE S.Super easy pick up and return of car trailer. Friendly and helpful staff!
MATT B.Need earlier pick up hours.
Peter J.When you reserve a vehicle learn to hold the vehicle. When you send a tire guy make sure he is not going to get in a verbal Confrontation with the guy that I'm doing buisness with. This was the worst trip ever. 2 hours waiting for the tire guy.
DUSTY D.Drop off was quick and easy.
VALERIE S.Forced to drop off at a location that I did not agree to. Had to back track 20 miles to drop off equipment.
Jonathan B.Friendly and accommodating staff. They will get all my future truck / trailer work.
PAUL W.Teach the people at corporate some manners and how to jot push all their short comings on the local dealers.
MARC H.Very friendly staff.
JOHN L.The u haul online process of picking a drop off point needs to be fixed. I picked a location that it allowed me to enter, when picking up the trailer the u haul rep. changed the location. I agreed as it wasn't to much further than the original location. Then 30 minutes before I was to leave to return the trailer a person from u haul called and said I have a revised drop off location. Now it's 40 miles from where I live in a different state because the previous locations could not handle this trailer or they had lot restrictions. This is not an acceptable practice. Very disappointing in u haul.
THOMAS W.The alignment on the uhaul was awful and it rattled horribly. We also got pushed from a 20' we reserved to a 26' which is taller and doesn't fit under the bridge to our house.
Tesia H.Always professional, highly recommend
LORI O.Exceptional customer service!
lori O.Thanks for working w/ my schedule and being as flexible as possible! ( wiper on passenger side needs to be replaced).
GINA R T.The location was fine, uhaul was not, literally the worst rental experience I've ever had. I had my rental for weeks before hand to pick up the truck and trailer at the location closest to me, then received a call ONE DAY before I was scheduled to pick it up letting me know that I had to pick up from a location 30 minutes from me and that I couldn't pick up until 12 which was 2 hours later than my original reservation. When I showed up at 12 to pick up my ALREADY CHANGED appointment, the fucking truck WASN'T EVEN THERE. So I had to drive another 15 minutes to pick up a truck from this location then drive BACK to the original pick up location and get the trailer, then drive another 30 minutes back home with everything. Then I get a call the next day asking if I would be able to make it to the drop off in Illinois, which is 1700 miles away, THE NEXT FUCKING DAY. Then the fucking truck got 7 miles per gallon the entire time, which cost me another 700 $in fuel alone. I WILL NEVER USE UHAUL AGAIN, This has been the worst fucking moving experience of my life.
SPENCER N.Great customer service and a friendly staff! Thanks again Mike O'Brien!
MICHAEL O.This is a great friendly UHaul provider. If I need to rent a UHaul, this is only dealer in the Spokane area I will rent from. They are always professional, courteous and accommodating. Merci.
PETER M.Friendly, prompt, helpful, efficient. Excellent! This is the second time I've used this family owned business and I don't plan to go anywhere else going forward when I need a trailer rental.
DALE S.They are really easy to work with, accommodating and very nice.
STEPHEN DAVID C.Renting was quick and easy. Everyone is nice and helpful!
Gerardo Z.Put a better "Entrance" sign on the gate.
JOHN B.Nothing more
ALLEN C.Call Direct ... the Folks there are really considerate and easy to work with!! Been renting from U-Haul for ages ... this was at the top of the list. Merci!
HARRY H.Customer service was excellent, however condition of retail equipment, horrible. They knew we were traveling from Washington state to Arizona ( 1700 miles ) and rented us a trailer with bald tires. We barely made it, started showing cords and we had to switch It out with another uhaul dealer. They need to step up their game or get out of the uhaul renting.
KELLY LEE M.Let people know that they need there paper work before they drop off vehicle.
BRADLY M.Customer service off the charts. They are a 45 minute drive but I will use them every time.
JOSHUA LEE B.Vehicle was what I ordered. Cannot speak to the maintenance, as I had engine problems on the trip.
Nicholas P.Friendly, helpful, efficient. Great!
Robert W.everything was excellent except i was not told I may not be able to drop the trailer off at my destination.
GARY M.Customer service was outstanding! Thank you for making this rental super easy!
SHAUN WILLIAM J.The people and location were wonderful. A few glitches with software and hardware but the customer service made up for any glitch. Super people to work with.
Brad C.Fabulous service! Will use them again!
ADAM O.Great team!
GARY ALAN W.nothing
Allen C.Excellent service à la clientèle. Very professional staff. Will use again in the future.
Melissa L.This was the only U-Haul experience I've ever had where I didn't come away disappointed. Trying to rent an auto transport trailer in Eastern Washington had been an exercise in futility, with reservations made and no equipment available on rental day. That was until the reservation made with Liberty RV Roofing and U-Haul. The equipment was ready to go for us, and checking back in after hours was a breeze. I'll call them direct next time and recommend you do the same.
Gilbert D.All the uhaul centers need to act and perform like this center. This company represents your brand perfectly.
DANIEL W.Excellent drop off experience. Super fast, easy to do, and very courteous and efficient representative.
William M.Clean Melissa's mouth out with soap! Her use of profanity to resolve customer issues, was uncalled for, and very inappropriate, in dealing with a relatively simple issue.
DARRYL P.Assisted me with everything and were very helpful!
JOSEPH M.Your website/reservation system is really flaky, inconsistent; got a price quote for an auto transport trailer on your system Friday 10/9/2020, no problem, but didn' reserve the trailer; later that same evening after talkng to someone at Liberty RV Roofing with an auto transport trailer coming back in Friday night, tried to go online to your system again, but this time, though it remembered me including info on my towing vehicle, no auto transport trailer would show up as an option, tho plenty of other trailers did show up on the screen as options?????
BRUCE ELLSWORTH F.Great team. Change nothing.
STEVEN A.The truck. The people and the service was first-rate. Five stars all around.
John H.Very friendly and efficient!
Janet T.Absolutely wonderful experience
George O.The receptionist was extremely nice and knowledgeable.
Gayle L.Garbage experience was charged for the wrong trailer and they refused to refund me. Will never be using uhaul ever again.
Bastian T.The location we picked up the truck from was not what I am used to... They were friendly, the office was really clean and it was an enjoyable experience in the midst of a crappy situation. Thanks you!
Dayne K.trying to register on line was difficult and didnt work.
Brian D.Very nice people. Made it quick and easy for me, and I would strongly recommend them!
Nicholas J.Be up front about pricing and how everything is determined. Also explain drop off processes better. I was literally told just park it at the drop off location.
Gregory D.Marilyn was superb! Professional, helpful and very customer oriented Best I have encountered!
Stewart W.