Solid rental. No issues. Vehicle was perfect for my rental. Le service à la clientèle était génial. Slid all around!
Gary K
Customer Reviews for Liberty Rent4U
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Rented a 15ft truck. Left with a full tank and brought back with a full tank. I was charged $8,55 for 2 gallons of fuel even though I stopped at the fuel station right before returning the truck. The a/c in the truck does not work when you are accelerating but as soon as you let up on the accelerator the a/c starts to blow cold again
LANCE MCheck in was easy, staff helped to hook up the trailer and did the walk around. We identified an area that the sticker with an "X" had fallen off, they put a new one on. Drop off was easy by using the U-Haul app.
Robert GPassenger door would not latch unless it was locked from the outside.
Bryan LOverall way too expensive. I'll look for other alternatives before renting from U-Haul again.
MONTY DGreat customer service and very easy process.
LARCINIA HThat woman with short blonde hair is outstanding at getting things done.
COURTNEY GI've used U-Haul many times over the years. By far, this location had the friendliest employees, as well as cleanest store that I've ever seen. They offered so many other items that I've never seen in other U-Haul stores for purchase to the customer. I would recommend this location to anyone in the area over and over again!
NATHANIA LI have rented there numerous times. A+
SAMUEL SThe tires need checked on the van one back had 83psi one had 84psi one front had 53psi and the other had 60psi if i remember correctly
JUSTIN VEasy process -Thank you!
Larry RQuick and easy drop off!
William Eeasy breezy!
JONATHAN Lexcellent service and facility
WILLIAM DI have used this location several times and the main reason I keep going back is the customer service. The people at Liberty Rental 4 U give the best customer service.
CHRISTOPHER GFriendly and very pleasant staff.
ARTHUR KNothing everything was great
Kristi BVery easy to rent/return
Andrew HGreat professional job👍
CONSTANCE BThe trailer outside was dirty as could be. Everything else was fine. I hope I don't get charged a cleaning fee for something I couldn't help.
WILLIAM BThe particular truck we rented smelled terribly of Marijuana. So bad. We do not partake that substance and hold no ill will towards those who do. But man that thing stank. We nearly brought the truck back but decided against it due to distance.
RICHARD HUnit only had 153 000 miles and front end was worn out. Unit drifted even when empty. Drove 63 miles and put in 10 gallons of gas. Not exactly great fuel efficiency
NEIL VEasiest experience ever! Very professional! Thank you! Randy
RANDALL SQuick and friendly. Went very smooth
STEVEN OI have used this location services a couple times and am impressed every time with good prices and good service.
STEVEN WFriendly and helpful people
BRITTA MKeep doing what you’ve been doing.
Richard SI appreciated the friendly service. I would upgrade the computers because they were slow in processing my transaction.
Daniel GI returned the dolly and the next day they asked if I was gonna bring it back so they don't have good communication 1 and 2 I told them the dolly was a nightmare to use since it was broke but they did nothing to fix it or give a discount on it.
Dakota DQuick. Good customer service. Accommodating and educational.
LUCRETIA RGreat counter staff👍
JOHN FDJ went above and beyond to help. I had a stubborn hitch cover. He really helped me get it off. I am on oxygen and have cancer. So I don't get around so well. They were very friendly and prompt. Merci encore.
MICHAEL MGreat communication and friendly staff good job
DIANA FMerci
JOHN AEasy and convenient
CASEY GMisty was awesome and her customer service was above and beyond! I would highly recommend using U-Haul! Great service!
Leesa SCustomer service staff was excellent and very friendly!
Christopher WEvery thing was great
KAREN AMerci
FRANK AClerk was busy with another customer. She only interacted enough to take keys.
ROBERT GTruck had a rough ride around 60 mph
JACOB BGreat experience. You might offer the customer the option to buy a padlock when you rent if that can be used. I like renting from that location.
JOEL GThe new format for taking pictures of the truck when first renting is terrible. The old system was much better. There isn't enough room where the truck is parked to back up and get the whole truck in frame which is now required.
John ZWe used the U-Haul move add-on, could have been more helpful about how to use/setup this service.
Candace JI returned the vehicle with more fuel than it had when I picked it up and I was charged for 3 gallons when they checked it in. The passenger compartment was filthy when I picked it up. I'm very disappointed that I was charged for the fuel and will dispute it with UHaul and my credit card company.
DANIEL KFriendly employees and fast in and out.
PAMELA TThey were friendly and there was not wait for us. Thank U-Haul we couldn't have moved without your trucks! Happy Thanksgiving
KEVIN KSuper friendly and funny counter person. 🧍♂️
BRUCE FReserved 2 furniture dollies because of the type of move we were doing for office furniture. Arrived at our 8:30am appointment time, 30 minutes after the store opened to find out they rented them to someone else that came before us even though we reserved them. They had no others that would work for our type of move so this caused a huge issue trying to get the furniture moved that we were obligated to pickup this morning because of the office move. We we were told sorry… first come first serve even though we reserved these specifically with our truck reservation. Then to top off the day I got a call hours after we dropped off the truck inquiring about when we were dropping off the truck. I told the representative that we had already dropped off the truck hours before and were told we didn't need to do anything else except give them the key. The rep told me she would have to call the liberty store since they hadn't registered the return of the vehicle yet. This experience was awful and caused so many more issues with what should have been a fairly simple move. It took more help people wise because the dollies weren't held for us that we reserved. Beyond frustrated with the customer service provided.
Renee BDJ was very polite and friendly. He explained everything in detail and answered a couple questions I had regarding the truck. Merci.
RICARDO GAucun
CLEMENTE B