Customer Reviews for Liberty Rent4U
(Concessionnaire U-Haul dans le voisinage)

2 288 évaluations

410 N Church Rd   Liberty, MO 64068
(West side of I-35 between 291 and 152)

(816) 792-5497

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 10/27/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(816) 792-5497

410 N Church Rd
Liberty, MO 64068
(West side of I-35 between 291 and 152)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 10/27/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always a pleasant experience. Great people.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C BERNARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
5

She was very nice to me and took care of the rental. I showed up last minute and got a trailer without any problems at all. The trailer had brakes and that was nice also. +++

MARK L. 
Évaluation :
4

Everyone I had interaction with at the front counter seemed just very “matter of fact” just like they have trained themselves to say this only one way because they are tired of the same questions and complaints which they forget are with entirely different customers than the last. Show some gratitude for mine and everyone's business that walks through that door during these times. You certainly have not suffered as a business like people out here have suffered as individuals. Be excited that we are willing to come in your store when there are half a dozen others between us and you. You can give us all the info in a manor that is appreciative.

JOEL C. 
Évaluation :
5

Have all truck sizes available.

Tina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
5

Keep the process quick and running smoke.

GEORGE B. 
Évaluation :
4

Nothing they did a excellent job

JON K. 
Évaluation :
1

Spent over an hour to get checked in to get a truck through the 24 hour check in process, lost an hour of my reservation, attendant showed up and didn't want to assist. Bad customer service

Michelle K. 
Évaluation :
4

I did everything on line and still I had to wait at the store for 15 minutes to get the truck.

JOSHUA W. 
Évaluation :
5

Great service. This location really went above and beyond and made my move so much easier.

OLIVIA H. 
Évaluation :
5

Great service

Eileen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James I. 
Évaluation :
5

Very friendly assistance

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

i was happy with this location it took us 3 places to get a uhaul truck we needed it longer for 3 day is what we were shooting for but we got some of the work done other placces did not even have a truck availbel i live in raytown mo we went all the way to liberty mo to pick up a truck, my sister did most of the driving in her car to find a place. we were thankful for what we got done

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dollyrae H. 
Évaluation :
5

Very friendly staff

Cynthia A. 
Évaluation :
5

Nothing. The entire experience was way beyond my expectations.

CHRISTOPHER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody E. 
Évaluation :
5

From the moment you walk in your greeted by the employees and they are well trained to take care of your needs.

Nicholas S. 
Évaluation :
5

Very polite staff

HOANG YEN M. 
Évaluation :
5

I think everything was fine.

Luis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
5

I felt really good about the way things went. Very courteous and thorough! I'll be back

Sid J. 
Évaluation :
5

DJ and his crew are the best, and we always get excellent service from them. They have really helped out small business out. Thank you!!!

Emmett S. 
Évaluation :
1

I would not recommend this location. They charged me 7 $for a utility dolly that I did not use. They claimed the seal was broken when it was not. Employee didn't know how to use the computer system to find my final bill to reverse the charge. I have to file a dispute with my credit card company. Beware of this location they'll scam you out of money.

CHRISTOPHER MILL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE H. 
Évaluation :
5

My experience with this location was excellent. The ladies in the front were very professional and a joy to work with. They were very helpful in getting my reservation changed and I am very grateful for their assistance. I will always use this location for my truck rental needs.

Joe I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Everything was great. The was of minimum of “check in work”, the people knew their job & trailer was ready. Within 20 minutes I was hooked up & on the road

Richard A. 
Évaluation :
5

Friendly staff. Quick service.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIBETH R. 
Évaluation :
3

Ask the customer how they prefer to pay instead of deciding for them. The way the final payout was done was unacceptable.

TOMMIE G. 
Évaluation :
4

I did not appreciate having to drive an extra 15 miles from a location close to me. Nothing wrong with the location if it was actually close to where I needed the truck.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY J. 
Évaluation :
5

Very professional and accommodating. Extremely thorough. Will definitely be back.

Michael F. 
Évaluation :
5

Easy to Reserve on line and picked up as expected- I was very pleased. I would recommend

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

We were extremely disappointed in your check-in process. It is obvious your process is geared toward the young and not the elderly who do not use cell phones for every day living. Your lack of customer service at the check-in process is disgraceful. We had to do our own check-in with no tutorial or instructions. It was a miserable customer service failure.

John B. 
Évaluation :
4

Fix the parking lot and driveways.

DAVID P. 
Évaluation :
5

Excellent

JERRY S. 
Évaluation :
5

Location was fine. No problems. Easy to work with. Friendly Not happy with trailer. Gate was not even 5 foot wide on a 6 foot wide trailer. Thats why I got the 6Ã-12. Was not able to load mower I rented it for. Had to borrow another trailer from someone else and didn't use the one I paid for

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

One time your battery was down and we had jump started.

AHILE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Great place!

TABATHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

Went in to schedule the Uhaul at the Tiffany Springs location. The man that was in charge was very rude and looked like a drug head.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stevn J. 
Évaluation :
5

Very smooth check in and chevk out.

LARRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIKOLAUS F. 
Évaluation :
5

Love the mobile check in and out process!!

KEVIN D. 
Évaluation :
3

Hire more people

MARTI H. 
Évaluation :
5

Excellent customer service !!!! Store is clean & organized. The equipment is well maintained & in great shape. I definitely will rent from here again. When someone asks me about a place to rent I'm sending them here !!!!!

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Very good service.

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRANPUNAMCHAND K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
5

This is a great location, but I have to tell you I'm extremely disappointed in U-Haul corporate and its reservation system. I reserved a trailer for pick-up on July 30 at this location and confirmed the reservation. I then showed up and was told they had no reservation; rather, it had been moved to Parkville Missouri, apparently due to the fact that the Liberty location did not have the trailer available. When I called customer services I was told that I had been called and texted with the change. That is not true. I did look and find an email about Covid and early check in online (one of many extra emails I get when I rent from U-Haul) and only if you read the entire email would you see that the location pick-up was now Parkville. It was not even a notice that the location pick-up had changed. Needless to say, I am not happy about the lack of conspicuous notice and frankly you should not be changing pick-up locations. I think I should have gotten an email in advance saying oops, we actually don't have the equipment, would you like to rent from a different location?

RICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath M. 
Évaluation :
5

Returning it and locations settings was a pain

DENISE C. 
Évaluation :
5

I would not recommend renting a UHaul to anyone. The price I paid was ridiculously expensive.

SUSAN B. 
Évaluation :
5

Professional in every way!

M B. 
Évaluation :
5

Everything was easy and van was clean and ready for me.

Samuel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY H. 
Évaluation :
3

be open the sign in and out remotely is terrible need covered area for this instructions are vague phone service is iffy in front of this location the 20 $check-in fee is a joke there were 3 of us there to check out and all of us were mad as hell.I gave up.I don't know about the others. I spent 50 minutes trying. very user unfriendly

Shellaine K. 
Évaluation :
5

good experience, would recommend to other people

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent P. 
Évaluation :
3

Pretty sure our gas tank wasn't full like they said it was and what the truck said, so we ended up paying extra than we probably needed to. That is my only complaint.

ADDIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

15' truck for 1400 miles in 2 days. People at both locations made picking it up and taking it back a breeze. Truck was clean and ran perfect. Merci.

MARTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

This location is the very best! Employees are wonderful!! 5 Big Stars!!!

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Great customer service! Very good experience! Merci.

KIMBERLY M. 
Évaluation :
5

Just needs a good bath. Steering wheel off center. Great staff to work with.

Roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI B. 
Évaluation :
5

Employees very friendly and helpful. I was very pleased with this location

JOSEPHINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL W. 
Évaluation :
5

Best rental experience so far. Employees were friendly and very helpful.

Valerie F. 
Évaluation :
5

Rented several times from there, always good service.

Gary M. 
Évaluation :
4

Customer service was good and kind. I tried using the app, it doesn't work well and I was in a rush, so luckily they were still open inside and we started the process over and it was much quicker in person. So I rate this location for the employees, they're great, but the mobile truck share needs a lot of bugs worked out of it.

Kyle S. 
Non les évaluations ont été soumises pour cet établissement.

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