My reservation was changed at the last minute and I asked if the new location was a location with personnel working (not just a self service location). Despite it being a Friday morning, the location was deserted (a derelict repair shop) and the only person there was a security guard who disappeared after saying someone was on the way to the location which confused me because there was one 15' truck there and he couldn't tell me if that was my truck. I proceeded to use the app (slow, but functional) and then had to use the app to chat to find out where truck key was. Finally someone called me and told me the security guard would give me the key. If the security guard had the key, then why did he tell me someone was coming? He could have told me he would give me the key as soon as I checked in through the app. Also my truck was the only one in the entire yard so he could have indicated it was the correct truck and not led me to believe that someone was on their way with my truck. The person who finally called me from Uhaul about the key kept saying she tried to call me and I did not answer. She called me 10 minutes after my pickup time as I was about to arrive at the Uhaul location. She did not leave a message and did not answer when I tried to call back. It was only when I chatted through the app that she finally called to say the security guard had the key. She was impatient and abrupt. I requested a full service location to avoid these kind of issues (as this is not the first time I have had this happen). Uhaul should only be using locations where staff can attend their customers in a safe and friendly manner. Not in a run down repair/tow lot with a security guard hiding in his car at 10:00 am on a Friday when the business should be open and bustling.
Heidi B
Customer Reviews for Cavs Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service!
Toni FTell them to be on time for customers appointments for pick up. And give people they're money back if they can't keep there end of the contract. An Don't have a attitude when you're the one late.
CHIMERE P