Customer Reviews for Life Storage of Flemington
(Concessionnaire U-Haul dans le voisinage)

554 évaluations

10 Royal Rd   Flemington, NJ 08822

(908) 788-7620

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 1/25/2022 - 2/17/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(908) 788-7620

10 Royal Rd
Flemington, NJ 08822

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
  • 1/25/2022 - 2/17/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

The staff at this Uhaul were phenomenal.The store itself is interior designer beautifully and professionally.EVERY TIME I WALK INSIDE I SMILE.THIS store should be used as a template worldwide how Uhual's should always look.These two are most definitely an asset to representing Uhual.GOD BLESS YOU!

Reathella W. 
Évaluation :
5

Ms Pursell was extremely helpful and patient as I had to change my rental date twice. Thank you so much for all your help.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
4

I have zero complaints about the Life Storage location or staff. UHaul's local scheduling agent for the area was horribly rude, however. After arriving at the time my rental was supposed to begin, I was told my truck had not yet arrived from the person who had it before me. That person was due to return at 9:30. 30 minutes is NOT a sufficient return window. Waaaay too tight. Despite having other trucks on site, the Life Storage guy said he couldn't do anything to switch me and asked me to call U-Haul corporate. After some time, I was transferred to the local area reservation person, who was very rude and ultimately hung up on me. I did eventually get my issue resolved and got my truck - over 30 minutes later than promised, and after much frustration. You need to allow more time between truck returns and pick-ups and/or allow site workers to reassign trucks. I won't be renting from U-Haul again as a first choice after this experience.

Nick S. 
Évaluation :
5

Had some difficulties with UHaul website making the reservation. However the truck was all ready to pick up and was on my way in no time. Return was easy, Nic had everything ready to sign off meeting out in lot and finalized quickly.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
3

I had first requested a 17 ft van and only could get a 15 ft van. Plus I ordered equipment and was told the day after we picked it up, "sorry, we don't have it available" We actually needed the equipment to move heavy furniture and because we did not have it, it made moving that much harder and took a bit longer. If a person is reserving specific equipment, its because its needed!

Louis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris H. 
Évaluation :
5

Great, friendly service!!! Highly recommend!!

Mark S. 
Évaluation :
5

Easy peasy!

Ralph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

I was going to do everything online when I arrived for pickup, but I'm not entirely computer savvy so I went inside the office and a very nice of and friendly lady took care of me and I was on quickly on my way.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Overall great experience and truck was in great condition !

CHI P. 
Évaluation :
5

Had some trouble with the mobile check-in, had to go into the office, luckily they were there at our pick-up time.

Jean G. 
Évaluation :
5

They had a van available and the office hours were great. Easy to reserve online and the pick up and drop off were hassle free. Great service, great pricing and would recommend reserving with them in a heartbeat.

Marcella R. 
Évaluation :
5

I was upset that they didn't have the 15' foot truck available, but Sherry kindly gave us a discount. The process was easy and everyone was nice!

William H. 
Évaluation :
5

Sherry went above and beyond, and provided excellent customer service!

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Had a great experience here from start to finish. Thank you!!

Susan G. 
Évaluation :
5

Fast and polite Customer Service. Vehicle was in good shape with no problems.

kathy G. 
Évaluation :
5

I had no issues whatsoever so I don't know what you can do to improve but I would like to mention that the woman that helped me at the counter at LifeStorage was fantastic. Top shelf, excellent customer service. She's the exact type of employee I would want working at my business. A+

Michele H. 
Évaluation :
5

Friendly staff - rental equipment was in great condition and check in/check out process very smooth. Will definitely rent Haul from Life Storage in the future..

Barb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chetan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

The manager at this location did a fantastic job, she actually an owner and then a manager should be commended..

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

The truck had over 100 000 miles on it. It ran poorly and ultimately broke down after about 10 miles. This truck should have been taken out of the fleet, not made available for rent. This could have been a disaster had we been on the highway or a long distance from our home. I'll never rent from U Haul again.

Tom C. 
Évaluation :
1

My van was supposed to have moving pads in it. When I picked the van up there were no pads and the location was closed I spoke to several u-haul customer service people and their only solution was for me to pick up pads an hour and a 1/2 away and I was told I had to return the pads back to that location even though I was dropping the truck off an hour and a 1/2 away. Terrible customer service from U-haul.

David C. 
Évaluation :
5

highly recommend

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Customer service was Excellent, there were 2 employees there women and a man very friendly Excellent customer service 😃

Marilyn S. 
Évaluation :
5

Thanks again Everyone was very helpful and professional

RUTH T. 
Évaluation :
5

Easy pickup and return. It was almost new with just over 2 500 miles. Ran like a champ.

Edward P. 
Évaluation :
5

Friendly, available, and accurate!

Martin D. 
Évaluation :
4

I tried to rent a truck early the Sunday before using a mobile device and ended up canceling because the website would not allow me to "find my truck." I tried to call but I was on hold for a good half hour. Luckily we were able to reschedule what we were moving. I was not happy.. However renting on a Saturday cost us more at least there was efficient service with a smile in person at the Life Storage in Flemington.

Christoph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
5

This is a very convenient location to rent a U-Haul vehicle since it is a storage facility. The one thing that might improve this location would be to have a few ;more vehicles available there since they are always being rented on the weekend and it's necessary to make a reservation well in advance to get one at this location.

Roger A. 
Évaluation :
5

this location was fine, just not as close as the one I'd actually chosen (Frenchtown). I was told they are no longer a site; would have been nice to know more than a day before.

Robert H. 
Évaluation :
4

Easy service from beginning to end.

KADEEM M. 
Évaluation :
5

The staff at Life Storage are the best, I will definitely be renting from them again!

Christine M. 
Évaluation :
5

The driver's side window was difficult to roll up. And the gas tank was only at just above a quarter tank know our destination was far it would have been nice to start with a fuller tank

Courtney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathrine G. 
Évaluation :
5

Counter salesperson was particularly helpful and made this a pleasant experience.

Trevor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

So easy to get to and the drop off process was easy!

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance A. 
Évaluation :
5

The employee at the location was very knowledgeable and friendly. Van was very clean. Extremely happy with total experience.

Alan G. 
Évaluation :
5

I had a very good experience, nice people, great service at a reasonable price.

Daniel D. 
Évaluation :
5

My experience was wonderful, the store manager was a sweetheart to us and help us with everything. They need more people like her. I highly recommend this uhaul place and I'll definitely use it again in the future.

Girjawatie S. 
Évaluation :
5

The personnel were both courteous and efficient. Everything was ready and in good condition for my pick up and equally efficient upon my return.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

Make sure the cab is clean. When I picked it up there was a plastic water bottle on the floor in the cab.. Also, there was a sticky container in the glove box that had spilled out and made a mess in the glove box.

Dennis E. 
Évaluation :
5

The truck cab needs a deep cleaning esp. the steering wheel. ignition is very hard to turn to start the truck and the driver's seat is close to impossible to move. I drove 45 miles with my foot slipping off the gas pedal I finally had to pull over and rock and slam until the seat moved up a bit. The handle is not working!

TERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Sherry was very efficient and ever the professional! Service at the highest level.

Mercia S. 
Évaluation :
3

It would have been helpful to have been given the correct drop off time by Nick, a full 48 hours from pick up, without having to call the main number which took time away from packing.

Deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waqqas B. 
Évaluation :
3

We had asked for furniture dollies and furniture pads, neither of which were available.

Edward S. 
Évaluation :
5

Easy renting, easy pick up, easy drop off and the vehicle was very clean, worked effectively and efficiently. Thank you, will not hesitate to use your service again when needed. Erin Miller

Erin M. 
Évaluation :
5

If the rental is returned earlier than the specified time window, there should be a discount applied.

Nadine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Z. 
Évaluation :
4

Need a better way to ensure packing blankets are available as requested in order.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis O. 
Évaluation :
1

We were suppose to drop off at a location closer to our home but we were directed to Flemington. We returned with more gas than required. Apparently we went 15 miles over the contract, however, our changed return was farther. When we told this to the attendant, he claimed, "He didn't work.for UHaul" and would not waive the additional miles. It didn't amount to much money but it is the principle and good customer support. Overall, we were not happy with our almost $400 rental. Next time, we will look at other options.

Keith R. 
Évaluation :
5

No problems at all with this rental experience.

Ronald T. 
Évaluation :
5

Allow an additional day for journeys over 800 miles

Jeeva N. 
Évaluation :
5

Excellent Service

IAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

The person working in this location was professional and helpful. Moving could be a very stressful experience but the truck was one thing I didn't have to worry about. It was sitting there waiting for me. Great location and since I am new to the area, I will not hesitate to rent from there again.

John K. 
Évaluation :
5

Great staff - very friendly and helpful! Keep it up!!

Shreyas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
1

The staff was great, quite helpful during my reservation, as well as on the pick up and return. They were courteous and friendly, could not have been more help, both were gems, a great experience, unlike other past truck rental I've had.

David S. 
Évaluation :
5

My representative was so helpful and efficient!

JESSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

I often rent at this location, but sometimes they do not have any vehicles available because they only have one or two trucks. Can you please have more trucks available at this location.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gbewah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
2

I wasn't provided with items I request and paid for, so Instead of my money being return. I received credit. What good is credit! Plus there way no instructions on returning the vehicle after hours. I already returned the truck, when I received directions after the fact. Not a happy customer

Edith P. 
Évaluation :
1

Got confirmation ordered 26 foot truck 2 weeks in advance got there No truck available Had to use a 15 foot truck as that was all available Truck was dirty and had oil on floor and very slippery

Dave S. 
Évaluation :
5

Everyone and everything was GREAT

Tim S. 
Évaluation :
5

No change. Everything was perfect Trudy really is wonderful and very helpful I dealt with Sherry also another time before this and That experience was also great. No complaints at all

Victoria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sindy C. 
Évaluation :
5

Nothing. They were great.

Victoria A. 
Évaluation :
1

I am still waiting for a call back about my experience. I would like to discuss a partial refund for the rental. I spoke with customer service and was told I would get a call back. I have not yet heard back. Merci.

Marnie R. 
Non les évaluations ont été soumises pour cet établissement.

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