Customer Reviews for Life Storage of Monmouth Junction
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Monmouth Junction, NJ 08852
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/16/2021: Fermé
- 5/23/2021: Fermé
- 5/30/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
DO NOT do a last minute location change for the pickup. I was informed 1h before my pickup time of the location change which caused me to use a bike for 45min because the new location has no public transport access. Which meant that I missed my pickup time. Also, your hidden taxes are sneaky. Just show them in the estimated total at checkout already so there are no surprises. I could have used a private service with cheaper rates.Alexander M.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Jun C.
Truck and cab were not cleaned. Front headlight on passenger side inoperable, had to drive 70 miles in dark with one headlight, dangerous and illegal. Interior dome light did not work. Back light, near top on passenger side did not work, drivers side door knob on window handle came off. High pitched squeeling when driving, sounded like a bad belt. Vehicle was not clean nor well maintained which is dangerous.HEIDI S.
Jon and Will were so helpful and made everything so easy. We had planned to use the contactless pickup using my iPhone, but the doing everything in person was so much easier we dropped the iPhone idea.Edward M.
All went as smooth as ever could eish. Staff, equipment, website, process. Very, very good. Many thanx. For me, a move - with all it's problems - has never been made harder due to my experience with uhaul. Many ThanxAndrew L.
Le client n'a pas laissé de commentaire.Kristophe S.
1 IF YOUR SCHEDULING WEBSITE AND THE CONFIRMING CALL INSIST THAT THERE WILL BE CONTACTLESS PICK UP AVAILABLE- MAKE IT SO. WEBSITE ON MORNIGN OF PICK UP SAID I HAD TO WAIT ANOTHER 1,5 HRS FOR LOCATION TO OPEN. 2 THE ONLINE PHOTOS OF THE TRUCK FAILED TO DISPLAY A LARGE SCRAPE ON THE SIDE DOOR, AND THE PICUTURES WERE OF POOR RESOLUTION SO I IMAGINE IT WOULD BE EASY FOR PEOPLE TO MISS SCRAPES AND SUCH GET UNFAIRLY HELD TO ACCOUNT. THE TRUCK WAS CLEAN AND HANDELED WELL. IT WAS THE UHAUL ONLINE SERVICE THAT FELL DOWNROBERT K.
I reserved a vehicle for after hours pick up with the following additions: Hand truck Dolly Packing blankets I checked the vehicle, and it contained only an appliance mover (not a hand truck for moving boxes that I requested). The Dolly and packing blankets were not provided. I was charged for all of the items, including the missing ones. So I called U-haul, waited on hold for 35 minutes (no exaggeration) only to be told that that I had to call another phone number. I call that number, waited for about 20 minutes, got frustrated, and hung up. It totaled to about 24 $. Not a huge sum, but it is the principle at this point. Very disappointed.William M.
they charged me like 20 miles more than I drove itHECTOR A.
Not all the equipment I rented was available.Rui C.
Great customer service -thanks!Deborah M.
The uhaul rep on the phone was horrible they messed up my reservation and then lied and said the truck was not available for 24/7 after we were dropped off and went thru the verification process for mobile pick up. The rep claimed he was a manager and tried to send me to another location 10 miles away in another city. Terrible!Sharae C.
Le service à la clientèle était génial.Keisha W.
Le client n'a pas laissé de commentaire.Jeffrey K.
Le client n'a pas laissé de commentaire.Tracie J.
I was charged for a protection plan that I definitely did not choose when reserving online.Khaled M.
Le client n'a pas laissé de commentaire.Matt M.
Vidal is a great representative of UHAUL. Thank you for the support.Michael M.
Le client n'a pas laissé de commentaire.Stephanie W.
no commentsLavanya A.
No comment; great service.William B.
charged for fuel even though I filled up the tank to the correct level just prior to dropping off. will be leaving bad review on social media if not rectified crooksPatrick R.
Le client n'a pas laissé de commentaire.Chaitanya Babu V.
Nice awesomeNikunj P.
Vehicle I got to return my sofa to Costco used for 2hrs it wasn't maintained clean. But when I return the vechicle I was charged with cleaning charges of 25$ This is not pleasant experience. So much hidden charges aren't good customer experience. I am not going to recommend any more friendsBALAJI R.
Modestly flaky hours, with unpredictable absences not covered, is the only issue. Not a deal-breaker.PIERRE E.
the gentleman that check me in was very nice and friendly. he made the transaction very smoothRoger Y.
Le client n'a pas laissé de commentaire.Mia F.
We rented this same vehicle a few months ago and it stank of manure that someone had carried in it. Astonishingly, it still smells. Does no one ever clean these vehicles?Marjorie E.
Le client n'a pas laissé de commentaire.Noah L.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Seth B.
Everything went smooth, everyone was friendly and helpful. Very satisfied !!Gabriel S.
Le client n'a pas laissé de commentaire.McKenna H.
Lauren was great,knowledgeable, friendly,patient and accomadating. Prices are competitive and units clean.however,the "5 foot depth is actually 4ft4inchesEdward M.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.Thomas B.
The right here is an incredible rip off. A dollar 29 a mile?Thomas E.
Inform the staff that prepaying online is available. I was told how he didn't get his 3 %because i prepaid it. Actually insisted on running my credit card. I told him repeatedly it was already paid he kept insisting it wasmt. wasn'tKaren C.
Le client n'a pas laissé de commentaire.Erik B.
I am disabled, and walk with a cane. Had to walk far and down hill to drop off the key. ALSO. WE RE-FUELED THE TRUCK AND WERE STILL CHARGEDjames S.
Le client n'a pas laissé de commentaire.Gary H.
Everything was easy and fast. And fairly priced Was the easiest part of my move. I moved everything myself ,rented a hand truck and moving was easyEdward D.
Le client n'a pas laissé de commentaire.Mike L.
The cab and cargo area were very clean, however I would suggest someone just taking a disinfectant wipe and just cleaning the cab.Mitchell K.
friendly and convenientHernan T.
Le client n'a pas laissé de commentaire.tyshea P.
Le client n'a pas laissé de commentaire.Frank G.
Le client n'a pas laissé de commentaire.Paul N.
Le client n'a pas laissé de commentaire.Paul N.
Le client n'a pas laissé de commentaire.Meena L.
Le client n'a pas laissé de commentaire.Jennifer D.
When i rented vehicle i was told to have vehicle before 5 pm and i would be fine. At 430 i recieved a call wondering where vehicle was . When i arrived to site the gentleman came up to car and said " give me the key" . He was unprofessional in the check out portionThushan N.
Le client n'a pas laissé de commentaire.Ileana C.
Tried to reserve via phone: impossible. Forced to take larger truck (10 $more) due to "lack of reservation"; frustrating experience all around.Juwal K.
Brand new vehicles and excellent customer serviceAntonio P.
Not much.Tamal S.
Le client n'a pas laissé de commentaire.Jordan B.
Uhaul movd my reservation without telling me from Washington road to this location. This added several miles each direction to my drive, which meant I was strong armed into paying extra fees to uhaul. Thanks for that sneaky move. Do not have a good opinion of uhaul from that. Will be taking my business elsewhere.Anne-Elizabeth S.
All good. Van was in fine shape and the representative was courteous, helpful and very professional.Michael B.
Upon arrival to pickup van, the customer rep was professional and friendly. The van I rented was brand new and clean...no need to improve anything.Wasim B.
Such an easy process. Staff was very helpful and had everything ready to go when I arrived.Ashlie B.
Assistant Mgr very friendly and knowledgeablePatrick R.
Le client n'a pas laissé de commentaire.Tahani H.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.JENNIFER K.
Very friendly and helpful staff.PIERRE E.
Every time people at this location put additional charges. Like gas charges even though it is filled to same level and receipt provided etc. Problem may be since it is not a UHAUL location.CHANDRASH S.
Extra charges.CHANDRASH S.
We were supposed to pick up our uhaul at 11 and we didn't get it until after 1230..so we sat there for almost two hours waiting and it really pushed back our day..the desk was nice and very apologetic which I appreciated but for the cost after all that I don't think I'll rent againSarah F.
Le client n'a pas laissé de commentaire.madhusudhan J.
We waited for a really long time even though we made reservations in advance, which was disappointing.Megan W.
Fantastic experienceAdam F.
Le client n'a pas laissé de commentaire.David Z.
The 9' cargo van I rented was filthy inside. There was mud caked on the entire floor of the driver and passengers seats. There were halfcfull water bottles stored in the braces on the walls along the back of the van. The employee at the storage facility where I rented the van had more than acceptable amount of difficulty putting my credit card through upon return of the van. She put my card through 6 times, of which my band was ready to release the money. However, she then made a seventh attempt and refunded me the money. The employees blamed me and told me the issue was on my end and I needed to correct with my bank. This â€œissueâ€ lasted as long as the time I rented the van. I was told by a male employee at the storage facility that if â€œIâ€ didn't correct the problem I was going to be charged extra for non payment. I immediately phoned U-Haul customer service and spent yet another 50+ minutes on the phone with them attempting to rectify the situation. I level of incompetence by the storage facility employees representing your company was more than unacceptable. The entire experience was NOT worth the extra few dollars I saved from renting from U-Haul versus Enterprise. I have used Enterprise before and NEVER had a problem. I have to say unless I am in a dire situation, I will not be a repeat customer. The experience was nothing short of a stressful nightmare.Toni F.
Very little selection, truck was dirty coffee spilled over the console, transmission was skipping gears, truck had very high mileage over 115,000. Both managers was nice and professional. The only reason I would recommend a friend is the location,Harold M.
Train your employees. The morons working on Saturday were unable to answer questions about the Uhaul we needed. I gave them the dimensions of the refrigerator we were moving, and wanted to make sure from the "professionals" it would properly fit - the idiot said "I don't know". So I looked again on the internet on my phone - since he couldn't figure it out and interior was higher than the refrigerator. We rented the appliance dolly for this refrigerator. When we arrived to pick up truck, it had 1/2 ft of snow on roof. We had to tell them this to remove it - which took 2 men and 15 minutes of our time. When it was time to load this frig, we discovered the truck did not have a RAMP!! How were we suppose to load a heavy appliance! These incompetent employees should have know their business and assisted better to meet our moving needs. THEY WERE HORRIBLE!!!!!! To top it off, while moving yesterday. they called one of our phones and left a rude message that the truck was late and we are getting charged for this. WTF - they told us in morning that if we don't make it back by 6:00 pm, to just drop keys off - which is what we did. NEVER AGAIN!!!Anthony R.
The original location did not have our truck so we were sent 10 miles away. The computer wasn't working and it took almost an hour to get our printed contract. Tank wasn't full - it took 7,5 gallons - I only went 35 miles. Rented dolly but left it at the store. Please adjust my bill. Horrible renting experienceStuart L.
Le client n'a pas laissé de commentaire.Catherine M.
We were very pleased, thank you.Marcelle A.
The rental process could be faster ! I appreciated the military discount.Bruce M.
My agreement called for the rental of a van, a utility dolly and furniture dolly. I did not receive the utility dolly or the furniture dolly. Since the rental pick-up began after the location was closed I was not able to have this corrected to get that equipment. This was a huge inconvenience at I relied on have that equipment to faciltate my moveLeonard I.
Le client n'a pas laissé de commentaire.ROBERT P.
I have already told several people about the excellent customer service both the manager and Andy provided. They were a pleasure to do business with!
Le client n'a pas laissé de commentaire.Rocco R.
This was my second time renting from this facility and once again all went well. Thanks for running a useful and reasonably priced business.Michael W.
Lito and crew are great!!!PATRICK P.
The people work there is no working for U-Haul, so if the vehicle has any problem, the people working there has no idea. If there is a people know the truck and can solve problem for the client should be better.JIANING L.
Le client n'a pas laissé de commentaire.Ismael M.
Le client n'a pas laissé de commentaire.keith S.
Le client n'a pas laissé de commentaire.LU L.
Le client n'a pas laissé de commentaire.monica B.
1. The van was clean but there was a warning on a dashboard about low tire pressure. All tires looked ok though. 2. There was some additional charge on my credit card. When I e-mailed the location asking about it no one responded after more than one full work daySERGEI T.
Le client n'a pas laissé de commentaire.Thomas Y.
Le client n'a pas laissé de commentaire.Jun L.
Le client n'a pas laissé de commentaire.ARAVIND B.
Validate customer email addresses before using themAdenkunle A.
Le client n'a pas laissé de commentaire.joshua T.