Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)

2 075 évaluations

1514 Mathis Ferry Rd   Mount Pleasant, SC 29464

(843) 216-5706

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(843) 216-5706

1514 Mathis Ferry Rd
Mount Pleasant, SC 29464

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This was awful., It was hard to find, the guy at the counter was not very helpful, the truck made crazy sounds and felt very unsteady. Nobody was there when I arrived back to turn in the keys even though he had said he would be and I was charged 3x the amount that I had been quoted, I called to ask about the price and nobody has returned my call. This was an awful experience and I will never use again.

ERINALEXIS R. 
Évaluation :
1

The truck didn't work and no one answered me in customer service and you actually changed me! The worst experience

Ori B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taryn A. 
Évaluation :
4

I was assigned a truck that should have been tagged "out of service". Evan from Life Storage was on site and made everything right. Received a new, clean and well-running truck. Kudos to Evan for his attention to details and make my reservation right,

JAY J. 
Évaluation :
4

As a mechanic and shop owner it's alarming to see bald tires on a truck. I would consider replacing ASAP they're really dangerous it's the passenger side rear outside tire that's totally bald.

Hollis P. 
Évaluation :
2

I accidentally locked the key in the truck upon return and was told by Uhaul's roadside assistance that it would be 175 $to unlock. Completely asinine (especially considering the key fell off the keychain that Uhaul had provided - which was TAPED TOGETHER when I received it - hence the reason it came loose). My insurance had someone come out and take care of it for free.

Philip B. 
Évaluation :
5

More outside lights for night drops would be nice

ROBERTALAN C. 
Évaluation :
3

The location was extremely convenient and they have more than enough trucks to choose from, but in the future if I can find another location to rent my truck from I will go there. The customer service was nonexistent. The wait time was neither long nor short, which was good. However was little meaningful review of not only the contract/terms of the the rental, and any discussion of the truck was non-existent. No service provided in getting the truck beyond pointing and saying, “the truck is over behind the building on the right”. I am not looking to have the employee pretend to be my best friend, but walking me to the truck and going over any issues/disclosures would be appropriate. Doing so would also avoid any issues with incorrect fuel levels or mileage.

Marc K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

I brought the truck back with more gas than what was required and still got charged for fuel. I have called twice about the situation and get sent to voicemail where I leave a message asking for a return call and get nothing. This place is not upstanding nor will I be recommending them to any of my friends on base. Just sad!

Chris S. 
Évaluation :
5

Very helpful employees. Will be using them again.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
3

The man working the counter named Evan was rude and condescending. He did not explain the return process at all. It made the experience stressful.

RYAN C. 
Évaluation :
5

I thought that I was in the right place but I was wrong. The manager, Kevin maybe, transferred the reservation for me and helped me before actual operating hours. Thank you for the help. It was huge. Thanks so much!

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
2

No one was available for the drop off and the instructions for drop off where not clear

Robin W. 
Évaluation :
1

The Manager, Evan, is very rude to customers. He acts as if he doesn't want to be bothered. Ask a question and he is very short. And this has happened on at least 4-5 occasions. With so many people needing jobs, it's hard to comprehend any business allowing such a disrespectful employee to continue. And the Regional Manager should be ashamed if his/her lack of oversight.

JOY M. 
Évaluation :
4

I rent very frequently from you because it's easy and convenient. I am however disappointed in the cleanliness of the trucks. I usually get a 15' box truck and often get the same truck 1804 I think and for the last several months the inside windshield is filthy, no washer fluid and the steering wheel just feels dirty. A little housekeeping would do some good. Also, beings I rent weekly or bi-weekly a little break on pricing I feel would be fair. Overall my experiences have been good.

JENNIFER H. 
Évaluation :
3

There was a check engine light on, two tire sensors didnt work and say low air, the cab had dirt inside on the floor. When driving, there was a smell of something burning.

Alison W. 
Évaluation :
5

courteous and friendly!

DAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Louise W. 
Évaluation :
4

When I made my reservation, the website asked to choose a location. The assigned located was switched to a location different from what I selected, and that was not communicated effectively as I did not catch the location change. Otherwise location was not very visible from the road. The equipment was parked on an island, not in a parking spot. It was a bit challenging to get out of the parking lot. Otherwise it was appropriately clean and service was friendly.

BILLY J. 
Évaluation :
5

Thank you. It was so easy

ALICIA R. 
Évaluation :
2

When we went to return the Uhaul no one was there, and then when we received the final bill it was 30 $more than what we were originally charged, with no communication or follow-up to let us know that would be the case.

SARA B. 
Évaluation :
1

FIND ANOTHER FRANCHISEE !!! No one was at the location on a busy Friday afternoon. No one would answer the phone. I was one of 3 renters wanting to drop off a truck rental. After waiting for 30 minutes and knowing how backed up it was, I finally did the return on my iPhone.

Robert S. 
Évaluation :
2

The pickup process after hours was terrible and took an hour, delaying our move

Michael L. 
Évaluation :
3

The truck was dirty, the tire pressure was low and the check engine light was on. Quality control could be implemented a little better.

Alexis H. 
Évaluation :
1

It took 20 days for this facility to check this truck in and then charged us for gad when when we rerurned it at half a tank just like we got it. I will be calling to inquire about this matter.

crystal B. 
Évaluation :
5

Ease at picking up and dropping off.

SARA D. 
Évaluation :
3

When I picked up the vehicle I was asked if I could drive? What is that supposed to mean? The van was dirty and the rep was rude!

Rachelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
1

I filled the gas tank up to correct location and whoever inspected my truck lied and said I didn't so I got charged an additional 20 $for no reason.

austin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

The gentleman that helped was wonderful. This was a last minute rental right before he closed and he was helpful and so pleasant.

JEANNE F. 
Évaluation :
3

my tire went flat

Elnora G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA K. 
Évaluation :
5

This was the quickest, most efficient location that I have been to. Well done!

JEFFREY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIKAYLA W. 
Évaluation :
4

A little hard to navigate the location when doing an after hours drop-off. Better signage where to park and return the truck would be helpful otherwise a good location for your UHaul needs.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew W. 
Évaluation :
3

No one answers phone.

GLENN R. 
Évaluation :
5

Had requested a dolly but there was none available. Maybe they could purchase some more.

Sarah K. 
Évaluation :
3

The people in the front office could act a little more friendly. Customer service is everything. I will say that Kyle was very nice and helpful . I would have Kyle out front as much as possible for repeat customers, and more business moving forward.

LAURIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Great service and I appreciate the help.

Thomas V. 
Évaluation :
5

Great service

HENRYBENJAMIN B. 
Évaluation :
2

The online process is horrible. It took us 45 minutes to check in! If you wanted 2 contacts and to be able to get ahold of them, you should have asked that question when filling out the rental online.

Dominick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan G. 
Évaluation :
5

Absolutely nothing. I needed to make a last minute change of date based on my help availability and they were able to do for me with ease. Office staff was friendly and very helpful.

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

I honestly cannot see where improvement is needed. The whole process was smooth and easy. The employees were extremely helpful with making sure i had everything i would need. Moving a stressful for anyone but getting and understanding my U-Haul from this location was no stress at all. Forever grateful for wonderful customer service!

Nikaila T. 
Évaluation :
2

Went to drop off truck and employee drove off in a golf cart after asking me what I needed. Office was locked, so I used the after hours drop box, even though it was 3:30pm on a Tuesday (normal business hours). Was surprised that after asking me what I needed, he just drove off

Rand E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA D. 
Évaluation :
5

Was very easy with the U-Haul App.

Lynn P. 
Évaluation :
5

Check in and out was very simple. It is a safe location. I have used this location 4 time s in the past.

CAROLYN C. 
Évaluation :
5

I had trouble using my iphone to check out the vehicle finally my daughter was with me & she used her smartphone & we were able to complete the check out?? was wondering if iphones have a problem working with uhaul??

Chase R. 
Évaluation :
4

All good

EDMUND B. 
Évaluation :
5

Truck was tired. 188k+ miles.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C. 
Évaluation :
5

The pickup by phone was a nightmare. I won't do that again. It took too much time taking photos and uploading them etc. I would rather someone hand me the keys so can get on the road.

JULIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
2

We returned the Truck around midnight, the signs at the location were very small and confusing. Tried to call this location 3 times and left a message. They never returned my call.

KELLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiqiang B. 
Évaluation :
4

The inside of the cab needs to be wiped down. A furniture dolly was not available and I had to go to another company for a furniture dolly. The process of renting the truck was extremely efficient and simple.

L'TRICIA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
4

Truck was definitely not swept when I picked it up.

Daniel B. 
Évaluation :
5

The UHaul site did not allow me to check in the truck when I returned it after hours. However I left a message with the office with the info on mileage and gas tank reading, and they processed it without charging me the 20 $fee. Very good experience with the office both on the booking, pick-up and return. Would rent again from them.

JAMES W. 
Évaluation :
2

There were no instructions on how to drop off at this location. Your app couldn't pick up my location so I could complete dropoff paperwork.

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
4

The self-return process through the app did not work.

John M. 
Évaluation :
5

The 20' truck we reserved was not available at our time of pick up, so we were “upgraded” to a much larger truck. It was so huge it was very awkward to maneuver, and would not fit in the driveway of either location we were moving to/from.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
3

Maybe - good location but ridiculous that office was closed at 2:00 PM on a Sat - what makes it worse, is that employee was sitting in his car and watching me stand at locked door - PATHETIC!

Sean T. 
Évaluation :
3

Still waiting to hear back on why I was double charged, I went 45 minutes over my rental period and put gas in the truck and was double charged for that

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON W. 
Évaluation :
1

No oil in truck. Wouldn't start up. Had to return early Because the hood wouldn't stay down - very unsafe

RICHARD A. 
Évaluation :
5

The staff members are extremely helpful and communicated with me when the truck I rented was returned and available for pickup on two separate occasions without me asking fir a call They went above and beyond and do a great job staying organized

JAMES G. 
Évaluation :
5

The cab could have been cleaner.

Christopher H. 
Évaluation :
5

Good customer service.

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reid F. 
Évaluation :
5

Very smooth transition and truck was full of gas so just filled back up before returning

LONNIE R. 
Évaluation :
4

The U-Haul had crumbs and sticky spots from food/drinks in the cab.

Robert B. 
Évaluation :
2

I ordered a 15 foot online. It was confirmed . When I got there I was told they only had a 20 foot and I had to pay the up charge . Poor customer service and will not use this place again.

Jacob M. 
Évaluation :
5

Very friendly and helpful staff and that has been my main reason for continually using this location. Thanks

GEORGE A. 
Évaluation :
4

My only complaint is the A/C did not work

GEMMA G. 
Non les évaluations ont été soumises pour cet établissement.

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