Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)

95 évaluations

5311A Bush River Rd   Columbia, SC 29212

(803) 732-3901

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(803) 732-3901

5311A Bush River Rd
Columbia, SC 29212

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 12h pm à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

We reserved a truck online and received a confirmation email. We arrived at the confirmed rental time on the day of the rental and during business hours, but the location was closed. I called the company's corporate number and was told that there was an issue and the manager would not be in for another hour. We returned and hour later and the location was still closed. Someone from another location had to come open the location three hours later. I did not receive notification prior to my arrival that there would be a delay with then rental truck. Completely unprofessional. Will not rent from this location again.

Chuck R. 
Évaluation :
3

1. My pickup appointment was for 12, no one was there. Gentleman came at 1230, did paperwork, told him low tire pressure light was on. He first told me to stop and put air in tire, then said he would look and see if they had an air pump. Found pump, then had to wait on tire to be pump to correct psi. With all this it through me way behind, because by the time I got to place to unload truck and make 2nd trip, my helpers had to go to work and I had to get rest so I could go to work. Ended up keeping truck extra day. Then when get 2nd load loaded , the truck wouldn't start. That through the truck to be turned in even later. For everything I endured with this truck I should at least have gotten a free days rental instead of a storage unit I don't need.

Vashtie C. 
Évaluation :
1

I've already submitted a comprehensive explanation to a uhaul representative. I hate that I had to give over 100 dollars for such a poor experience. I will never use uhaul again

Joseph L. 
Évaluation :
5

Staff very helpful.

ALAN R. 
Évaluation :
4

The staff @ life storage were helpful and I got on the road with the truck shortly after they opened @ 9:30 am The problem was I had a confirmed 8 am pickup in Lexington SC. on Thursday, the day before the pickup, the location was moved to columbia sc. @ life storage. They do not open until 9:30 am I called the 1-800 # and was on hold for over 35 minutes. they could not do anything, the tried to transfer me to scheduling, put I got cut off , I was not going to waste another half hour on hold to hear nothing could be done again. Coordinate with your locations as to their actual hours of operation. I had to waste 1 1/2 hours waiting to get the truck!

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudia B. 
Évaluation :
5

The only problem I had was the advertising a truck for 19,95 $ and I understand mileage….but at 0,79 a mile was excessive. But other than that Felicia was a great person for this job… very friendly and social. Really enjoyed working eith her!!

SHARON W. 
Évaluation :
5

First this rental was booked on the website to be picked up at the “The Dam Storage U-Haul location. I requested a 8:00am pickup on Saturday June 26th. This location is closed on Saturday and Sunday. Nowhere during the booking process did it mention the locations service hours. If not for the Customer Service person at the location up the road at Lake Murray U-Haul. She went out of her way to find a rental truck that was still available. Which was at Life Storage. How can you improve. List service hours at the locations. I rent cars and trucks from Enterprise Car and Truck Rentals all the time. When I select rental dates at the location, it lets me know right then if the location is open or closed for my Renata time. U-Haul you can do better.

Rodney W. 
Évaluation :
5

The truck drove a little funny but other than that I had excellent customer service on such short notice

SABRINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGLI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin P. 
Évaluation :
5

Outstanding experience! Extremely helpful a friendly!

Ursula M. 
Évaluation :
5

The truck was a bit dirty on the inside. A good vacuum and wipe down after each customer would be helpful. The lady who checked me in was very nice and friendly! She is an asset to your team and should be congratulated on a job well done :)

JOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
5

S.O.

KATELYN M. 
Évaluation :
5

Place hand sanitizer on the vehicle. Thanks.

Young K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

The automated pickup was lengthy and tedius. It could have been handled by the person who we spoke with whe we started the pickup process.

Carroll "Chuck" P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Everything was perfect.

Claude Ray D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L. 
Évaluation :
5

Met Aaron on 3-6-19, great guy! Had to use his location to rent a trailer after having a bad experience at the Orchard Drive, West Columbia U'Haul location. Aaron runs a neighborhood location and was a huge help as I had a load of plants that were to be delivered to Charleston the following day. Thanks Aaron and I'll see you the next time I need a rental!

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demetease M. 
Évaluation :
4

Trailer leaked badly in the rain; all of my things got wet.

Paul F. 
Évaluation :
5

I chose a location for the pick up which I went to only to be told, they don't have my equipment and I have to go to another location for my pick up. But, overall everything was great

victor O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

No interaction with staff. After hours drop off.

Justin U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee W. 
Évaluation :
5

Customer service was excellent!

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Y. 
Évaluation :
2

I reserved the car carrier for 1, when the rep called me to confirm they said 4. I explained I needed to be in GA by 4 & I would be there between noon and 1. I was told this location closed from 1-2. I rushed and got there a little after 11 and there was a sign they would be back at 12:20. I was on a time crunch, called U-Haul because when you are told they are closed from 1-2 and show up a little after 11 I would expect them to be open. I had to wait another hour for the attendant to return. This is not how a business should be run. I filed a complaint with U-haul

Cheryl W. 
Évaluation :
5

Awesome and very helpful staff

Joanne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renada J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie G. 
Évaluation :
5

Marvelous customer service.

Timothy H. 
Évaluation :
2

This location was 15 miles from the location wanted, West Columbia location had 2 car dollys as I drove past. Personal at pick up location not friendly at all.

Douglas J. 
Évaluation :
5

The main UHaul lady was nice , but gave us the wrong info. When we went to pick the trailer at the location we were told to go to, they didn't have our reservation. When we go to Lifr Storage , they were very knowledgeable and got us fixed up.

Bartlett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Very helpful, hard working, excellent

james D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasper V. 
Évaluation :
4

The agent was very nice kept her cool when dealing with unhelpful customer service due to the computer freezing. Took some time to pick up our truck due to this . She was very kind and professional.

debbie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETTY G. 
Évaluation :
5

Experience was perfect! Loved having a new 10' truck as well.

Edward F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles r S. 
Évaluation :
5

I will most definitely recommend this facility and location to friends and family. The young lady who assisted me was very friendly and efficient. The truck was very clean on the inside and outside. Merci de votre coopération.

Thelma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
1

The UHaul (apparently) has a crack in the windshield that we DID NOT SEE and DID NOT CAUSE. The location we got the truck from did not do a walk through with us so we had no way of knowing about the crack. Associate Janine was very rude to my mother who drove the truck and we will not be using UHaul again. This is completely irresponsible.

Jusme L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLYN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILFREDO J. 
Évaluation :
5

This is the model for non-UHaul stores! Office manager (?) was more than helpful when I turned the rental in, even calculating fuel charge and recommending a gas station for me. I will probably moving again in the next year, and I will definitely use this location to rent the truck!

Erin G. 
Évaluation :
5

Check in was a breeze. Excellent service.

JIM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy G. 
Évaluation :
5

No improvement needed the young lady that waited on me was knowledgeable and very pleasant

Roger H. 
Évaluation :
5

Truck was clean but seemed to run roughly.

Bob A. 
Évaluation :
5

Not a thing. Location was very clean. Attendant was very personable and helpful. Pleasant experience.

Max B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UMUT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

morris I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Very easy.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robyn B. 
Évaluation :
5

Service was awesome very friendly and respectful reps Thank u again

pierre T. 
Évaluation :
5

My experience was good enough that I don't think it could be improved upon. The service was great and the price was fair. What more could I ask for?

JAMES W. 
Évaluation :
5

The lady who checked us out was very friendly and helpful . We would use them again if needed.

William H. 
Évaluation :
5

The representatives were very knowledgeable and extremely helpful. Pleasant and easy transaction !!

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THAO T. 
Évaluation :
4

She was nice and helpful

dale K. 
Évaluation :
5

The lady that processed my rental return was superb in every way! She could not have been more helpful and kind. I had problems with the truck pick up at another location that she helped me with. She was very professional and Woman I am very thankful for her assistance.

Coleen P. 
Évaluation :
5

Very helpful & understanding about all issues that occurred with our pick up & the wrong amount of days rented. Also, they offered to help report all issues in regards to our experience.

YOLANDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK S. 
Évaluation :
5

Very nice location and service.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norvell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan S. 
Évaluation :
5

Equipment was not what was reserved.

ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry B. 
Évaluation :
5

Lady was very helpful, easy pickup and easy drop off.

RYAN F. 
Évaluation :
1

Hire will train people clean the place up don't want to smell urine and alcohol have trust worry people don't like be in cheat out my money

Yekeemo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis T. 
Non les évaluations ont été soumises pour cet établissement.

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