JIMMIE F.
Lois was very professional and friendly.
Évaluations des clients Life Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Life Storage
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Kyle I.
Struggled with uploading requirements to website
CLYDE P.
Truck was dirty in inside cab, and someone had left old blankets in the back! Also I had to sweep out the bed so I could have a clean truck to load!
Sharon V.
The agent was not wearing a mask. The office area was not very large and there was another employee sitting behind the counter also.
Denise S.
The site manager could not have been any nicer, so much better than last time.
John R.
I picked up my truck before open hours. All my information was logged in but system would not let me in. I was on the phone for 75 minutes with a trouble shooting representative and they finally were able to get me in. It was the worst experience I have ever had. Wasted 2 hours of my move.
John H.
The staff showed a professional yet friendly response to my rental contact. The type of people any successful business would need. Definitely 2 thumbs up with high recommendation value.
Renee C.
Only reason I said average is the check in wouldn't take photo ID's so we had to scan with our own phone and email to UHaul for them to upload and when we returned the truck there was a bottle neck of vehicles to get into a security gate and we had to pull over on the side of the road to wait for entry to clear out. Kind of scary in a 26' truck
Arthur B.
Great experience every time. Steve Finney takes great care of me with whatever I need. I will always come back to this location.
DONALD B.
Lois-Steve and Chris at life storage/ uhaul in surfside were great to work with! Even the confirmation texts and emails were rite on top of everything! Truck was clean and in great condition- also rode very well!
joivana M.
Lois was very helpful and I was in and out in no time. She was great!
Laurie W.
Customer service was very friendly have no complaints at all in fact we even have a storage unit at this location
Russell D.
Horrible
Jennifer R.
This location and the people who run this site was great. The only thing that I would recommend and, maybe I missed this, would be to tell the customer that they need to have a 2" hitch to tow a trailer.
Terry D E.
When I needed extra time to complete my move, they were very accommodating.
Jason P.
I felt I cleaned out the vehicle very well. However I was charged a $25.00 service charge for cleaning + $2.00 tax. Services are not taxable according to the tax code. I am requesting a credit of $27.00 be posted to my credit card
Cecil R.
Friendly Staff.
CHAD M.
When reserving the location for drop off was Parsons Garden Center in Murrells Inlet , SC - when returning it there we were told they are no longer U Haul participants—- need to take them off locations -
Gary S.
Nothing you all are awesome to us.i don't see anything that needs improved.
Cecil R.
This is the third place I tried to drop off my U-Haul trailer. Two other U-Haul locations said they were full and would not accept the trailer.
Michael G.
The staff was outstanding!
Devilion E.
Life Storage was amazing needed a Uhaul van last minute and they made it possible. The staff is very pleasant and very helpful.
NANCY G.
Absolutely the nicest people to deal with, extremely helpful and understand. My hats off to Lisa and Peggy, they were a pleasure to work with, they went out of their way to help me .The facility was very clean, and well organized. Easy access of Rt. 17 or Rt. 544. I would definitely recommend them to everyone. . .
BRIAN L.
There's nothing that I would say that needs improvement. The staff was super helpful and friendly, I would recommend that location to anyone!
Craig L.
Super friendly!
Michael B.
The tire had a metal piece in it and had to repair it ourselves luckily knew how to patch a tire. Or else that woulda cost more. Other than that it was great
LISA L.
Fast and easy drop off!
Jose D.
Excellent customer service and very helpful.
Joshua E.
Phone customer service was below poor
Louis D.
Excellent staff at life storage so great and margaret is the best explained everything!!!! she is one great employee and should be a keeper there triple AAAAAAA rating
David W.
Lois, Peggy & Steve are great!
Julis S.
Lois, Margaret Are Excellent! I couldn't ask for better service. They are Amazing people who go above and beyond.
Chris C.
Life Storage in Surfside Beach is amazing. Its clean, open, well designed, accomdating, and overall great storage place. Thanks!
RICHARD S.
Service was great
Terry F.
Thanks so much to Lois at life storage for getting me the truck that I needed for my move. She was so kind and helpful. Everything went smoothly and I would recommend U-Haul and life storage to anyone. Thanks again so much.
JERRY S.
Excellent staff. Very competent, friendly and customer focused.
Dustin B.
Great location and very helpful staff
Wayne W.
Very convenient. Excellent costumer service.
Domenick M.
Always so helpful, friendly, and organized. Our family cannot thank you enough for making our move so smooth.
edward B.
Extremely friendly and pleasant
Richard C.
Excellent experience! Lois and Margaret are the utmost professionals and they are thorough and complete. Just what you want, great job!
KAREN W.
Lois was a life saver on a already stressful day! Thank you for employing such a kind,patient and careing person!
Gregory A.
Nice staff and very helpful
William B.
Location fine. However the truck's transmission locked up 150 miles into the trip. Was stranded in southern SC for 38 hours
David W.
In two words, "Awesome service". I also have a storage unit there. I've Dealt with Steve, Peggy and manager Lois, with very positive results. I recommend Life Storage!!!
Cynthia T.
The entire process from picking up my rental van to returning ent smoothly, customer service was excellent.
Kevin K.
In and out quickly, truck was ready and clean. The woman was very efficient and knowledgeable.
Paul S.
Lois was awsome
William C.
More miles in between pick up and drop off. Have trucks that don't allow water to enter and ruin belongings. Don't penalize customers when your online return system fucks up.
CHARLES S.
They hounded me to bring the U-Haul back, then charged me an extra day and he had the thing rented. Very shady people running this location. I'll tell everyone how they do business.
Kevin N.
The truck wasn't loaded with the supplies we needed from the night before. We had to wait on the furniture dollies, the appliances dolly, did not get all the blankets that were ordered. We had to wait for Lois at Life Storage to assist us in finding the supplies we needed for our rental needs. We tried to use the online app and it didn't want to work right, it kept kicking me out! Not happy with online service to check the truck in either! However, Lois at Life Storage was able to get everything found, even though we did have to return to pick them up. Wish the experience could have been a little better.
William R.
Great people
Doug R.
The drop off area was very congested. It had a lot of U-Haul rental and no place to park.
KEVIN M.
I prepaid and still spent 45 minutes getting paperwork in order. Staff was attentive but unprepared. Perhaps they should take Sundays off.
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