Outstanding service and vehicles!
Joseph P.
Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not enough spaces to return rental after hours
steve W.No direction on where to put the truck!!
Sebastian G.Neil & Tony were friendly and efficient in the check in process. Everything went so smoothly.
Lynn C.Woman at the counter when I returned the van had zero personality and no customer service skills at all. She never even looked up and said hello when I walked in. "Just leave the key and you'll get a receipt int he mail..." Awful.
Jack D.You folks nailed it. Walked in with no reservation and seemlessly drove out.. Great job!
Thomas T.requested dolly and blankets, they had no clue whether they were available. The engine light was on when I got the truck, questionable maintenace.
Thomas M.I phoned this location with no answer for over an hour to speak with someone right up to the time I arrived only to find the rep sitting there ignoring calls. She was rude, unfriendly, and had a poor attitude. Based on her treatment alone I would not use this location again. Not to mention the dirty truck with non-working air conditioning on that 92 degree day!
Deborah N.1) The gas tank was not full before I picked up the van, I ended up filling 3 gallons upon driving 13 miles. 2) Your web page for returns does not work on an Android phone, the photos do not get uploaded correctly, it took me 30 minutes in freezing rain to finally complete the return using another phone 3) I reached the return location 5 minutes past 6pm, I could see the employee behind the locked glass door although he did not budge to help
Parijat N.this is my second van rental this year. Both times the van has been great and easy to use. I particularly like the split- view side mirrors which solve the blind spot issue. Both times I have been helped by Brittany - she does a fine job, is friendly, helpful, and explains things clearly. I will definitely return to Life Storage when I need to rent a van again, and hope Brittany will handle my rental.
Stephen D.Not blaming all on location, off hour pick up process is ridiculous. You should warn people how long it could take and that they may need to offer a first born child to get truck released. Truck itself was a wreck… burned my foot the whole drive from the hot engine. Location is a mess… not sure if it's drugs or prostitutes, but couldn't believe the “traffic†at 11:30 drop off. Wtf
christine W.Brittany was so kind and helpful. I would recommend anyone to work with her. Everything went smoothly.
piera R.The woman working at Life Storage was fantastic. Super helpful and easy to deal with!!
Jennifer A.Nothing all good Britney the lady work at king of Prussia location she is very nice very professional she deserves a promotion
nick K.The price that I reserved the truck was lower than the price they charged me. It was a surprise.
Alireza F.They over charged me mileage I took ad pictures of the miles when I parked it and they charged me an extra 6 miles.
davina J.great location good service
John B.The person in charge of the UHaul operation, Neal (Neil?) made renting the truck very easy and pleasant. He didn't allow me to waste my time trying to navigate the digital process but took care of my UHaul experience quickly and professionally. The whole experience was excellent. The only thing I think would improve the process would be to add some parking spaces for people who have to leave their cars--very few parking spaces available (although I was fortunate to get one).
Paul S.The young lady who took care of me was wonderful!
ANGELA E.The inside of the vehicle was mostly clean, but the windshield looked like it had not been cleaned in a while.
Edward C.Nothing.
Matthew O.The van was filthy and not cleaned. Someone had a dog in the passenger seat and it was covered in hair. there were empty cans and orange peals all over. Disgusting cleaning of the van.
Robyn L.Have more than 1 person working on a saturday would be a good idea.
KEN C.There is only one man working in the office so some people had to wait 20 minutes or 25 minutes to be helped. Poor management especially with it being Saturday which is the busiest day to move. I paid for two dozen furniture pads and they were not in the truck so I let the associate know and he told me that all he had was six pads. I would like my money back that I paid for the furniture pads. I would like my money back that I paid for the furniture pads.
Corey W.The service was great but the back of the truck was filled with dirt.
Rosalyn R.Would recommend because the staff was incredibly friendly and the truck was clean. However, I dealt with a horrible back-and-forth because the paperwork said the truck gas tank was full and it was not - it was at half. The mobile check/approvals allowed me to correct images of the truck and the mileage, but not correct the gas tank level. No one answered the phone when I called so I drove back about the issue. I was told to speak to someone at the dropoff location.
Alice P.Neal was amazing. Fastest I've ever been in and out renting a uhaul.
Morris C.I am not a us citizen, nor permanent resident. My reservation was rejected with reason - international driver license does not suit Uhaul, and I was being asked to provide state license id. I was told only state id will let approve my reservation and truck pick up. After spending 50 min at the counter and arguing that international driver license allow to drive legally in US, I managed to share a photo of my valid visa in addition to international driver license and it worked out. I was approved. Lost almost an hour prooving I am not an elephant and staying in us legally. I understand uhaul, they do not want to have troubles with non legal immigrants, but check if i have valid visa or not - should not take so long. Attendant at the counter was extremely nice and went above and beyond trying to help me.
PAVLO S.The self drop on line is too complicated and was never explained. Gas tank was not really full. I drove 18 miles and it took over 5 gallons to refill. Also hidden fee of 20 $not revealed until I was there to pick up truck. So 20 $rental cost 52 $plus the extra gas I gave you. P.S.: No parking space available for my car. Had to leave it in CVS parking lot across the street.
Edward S.Rapid and professional service!
Lauren M.Excellent customer service. Great place
Gavin S.They are always very attentive and helpful at Life Storage. I rent U-Hauls with some regularity and Life Storage has been by far my best experience.
Richard B.Had trouble with the AP on iPhone 11. Instructions didn't work well on setting location services.
Richard C.This was a wonderfully efficient, pleasant process. The staff was extremely friendly and knowledgeable. It was very much appreciated. We would recommend to others without hesitation.
Doug H.Improve your customer service behind the desk. Employee was disgruntled and slightly rude
Matthew S.Easy transaction and rules and Contract were explained properly
Matthew M.Promote the customer service Representative - Neil - who handled my transaction to a managerial position. He was the single best U-Haul employee I have ever worked with in probably dozens of rentals at multiple locations through my life.
JASON E.Easy and quick both places: pick up and drop off.
Karim M.Truck was very clean and Neal was very helpful!
Collin S.The men at the rental place were very helpful
Morgan A R.I was running last minute on a weekend and had no reservation to get a uhaul and helped me a lot and went out of his way to get me a truck. He was nice and honest I would highly recommend.
Radiya B.The Android app for closed- hours pickup was glitchy. It did not do well with a mozilla browser on my android (pixel) phone. It finally worked using the chrome browser.
Girard H.Van was dirty...everything else was good
Jeffrey M.Truck was dirty at pickup. Trash left in front of cab. And dirt in back of truck.
thomas V.Your website was very confusing to maneuver through for someone who is not technically savvy.
William S.It's was good nothing to complain about it
Jason P.Brittany Roberts was very helpful and friendly n the process. The vehicle was just what we needed and more comfortable than expected. The side mirror system provided good rearward visibility. Returning the vehicle was so easy, drop off the keys - the records system took it from there. I will be a return customer when I need to move large items. Merci!
Stephen D.The key drop off box was wide open and we tried to close it but it would not so we had to put the key in it still. The location was also a little confusing on where to put the uhaul.
Jordan T.Good location and timely good service
zhong Z.Better after hours checkout process. Bin to leave keys was not working and open for other people to take keys after checkout. Not secure
Edwin F.Your mobile check in and check out is the worst user-experience I've encountered through any digital service in a very long time, by such a wide-spanning market-dominant brand. I get the sense, this is no inadvertent happenstance, but rather the product of dark design considering multiple observations I made on front end and back end. When you consider the potential advantage posed to U-Haul when a large sum of customers fail to complete these processes properly, in form of applicable fees and/or unintended payment of said fees, it becomes clear that dark acquisition of invalid but in despicable revenue is, indeed, the objective to be gained. Only my opinion. For if any capable and earnest company executive were to actually pay mind to their product and service, and observe or personally experience what this experience is like for customers. they'd never in a million years INTEND for their customers to have it. You want details? No. You know exactly what's wrong with it. If I thought U-haul might truly take my comment seriously, and perhaps make an effort to fix anything based on my survey entry, I'd provide more actionable feedback. However, based on U-haul's current user-experience, and the repulsive and perilous state in which my vehicles engender every time I use U-hail, it's become crystal clear that U-haul has little if any interest in providing a service valuable to customers. U-haul's mission is undoubtedly revenue, which is not a crime. It is the pathetic and condemnable cost-cut approach with no regard for the customer that I think is worth reporting to the Better Business Bureau.
Andrew S.S.O.
marcus F.The front desk person was super rude.
Ana D.Better Customer service at the front desk
CRYSTAL H.Office person was rude.
Teri C.They do not answer the U-haul phone number and do not return calls. Called 6 times and left 3 messages.
Michael S.Address wrong- listed as 318 NORTh Henderson but is at south Henderson, miles away from what is listed
Michael M.I give the facility that housed the truck 3 stars but U-HAUL gets ZERO stars. Reserving a truck with U-Haul was a nightmare. I spent at least 3 hrs on hold in the days before moving to confirm my truck, attempt to upgrade to a larger truck, cancel a BOGUS reservation that showed up on my account with a pickup location I wasn't even able to access, cancel movers they never confirmed and getting extremely unhelpful and inappropriate responses from a scheduling associate the day before my move. I placed an order for a 10ft truck and movers on 10/4 for a 10/31 moveâ€"over 3 WEEKS in advance. The week leading up to the move I realized I had never been contacted by the movers, America's Best Movers in Pennsylvania. I called and texted, but received no response. When I called U-Haul, they were unapologetic to the fact that I had to book new movers days before with last minute rates. After booking new movers I called U-Haul requesting an upgrade to a larger truck. The upgrade was confirmed on 10/29. Finally some good news, right? NOPE. On 10/30, the storage facility holding the truck called me shortly afterwards explaining that they gave the 15 ft truck to another customer and had NEVER received my original reservation for a 10ft truck. Keep in mind I booked this over 3 WEEKs prior. I spent the next 2 hrs on hold with U-Haul scrambling to find a new truck, being transferred to more and more holding time. I finally reached a very rude scheduling associate and was told that “It's a moving company and the end of the month-This is what happens. We can't guarantee that you will have a truck.†She was referring to my truck order never being received despite placing it 3 weeks ago and trying to find a new truck. This is NOT what happens. The associate then told me that the manager was gone for the day and I could be placed on hold for customer service if I wished to speak with someone. Great idea, I'll waste another hour on the phone to complain about an unsympathetic and rude associate. NOPE. I ended up getting in the car and driving over to the storage facility to reserve the truck in person. All in all, U-Haul was very inconsistent and difficult to work with: Movers that never responded and a truck reservation that was never received. If I hadn't been able to physically go reserve the truck in person hours before the move, I would have been screwed. On top of the normal stress of moving, U-Haul did nothing to make the move easier. Would NOT recommend using again, just book through a storage place or another company.
Ann B.Ev was great in my opinion...ðŸ˜
Shawn C.Poor customer service with arrogant phone reps and upper management Please have district manager call to discuss
Francis C.Excellent experience- promptly returned my call and secured a truck for me that day.
ginger V.Neal was very helpful. I had pleasant experience.
Audrey L.Floor of rental was completely chewed up. Dirty masks from prior renter were still in cab.
Ian K.