Using the app for pickup was a bit cumbersome.
Christopher P.
Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Please install backup cameras on the 10' box trucks. This is extremely helpful when maneuvering by yourself. Merci.
Ryan G.n/a
Maryann B.Clean the vehicle (especially inside and the windshield) and take a few minutes to go over the various operator controls with the driver.
Thomas B.Added a ton of extra fees that were not originally there when I made my online purchase of this rental. Got a number of 205 $and ended up being over 250 $with no explanation of the additional 45 $?
Arthur M.Add some more parking spaces.
Sean D.Great service !
Patrick H.The equipment was worn -- and had excessive indications of wear, dents and unclean. The brakes on the van squealed and was hard to control on curves.
Oodaye S.I met the minimum amount needed for gas and I am requesting that the 17,10 $ "Ez Fuel Sales" be refunded to my credit card. Not sure why that charge would be there?! Thank you!
Richard R.Clean, polite, quick. All went well. Would recommend.
Peter L.Excellent, friendly service.
Stephen D.The truck was disgusting I would doubt it has ever been cleaned. It took me over an hour to make sitting in the seats and touching the center console bearable. I will never rent a uhaul again.
Jeremy B.The lady and man that worked the front desk were super rude plus very unprofessional. Every time I asked a question they would look at me with 9 heads as if I should of known the question.When I first got there I waited for 25 minutes because the lady couldn't complete a simple uhaul transaction. Overall a terrible experience and will never go back to this location.
Matthew G.I was rented a 10' that was supposedly “in rotation†and it was never complained about, yet when I got in I noticed the right side mirror was tilted towards the ground. I fixed it as I pulled out and got on the highway. On the highway (I76, a bumpy ride at some stretches) I realized after every little bump the mirror would pivot back to the down-most position. This added unnecessary miles to my total, and as I was moving I was already having a stressful day on top of the potential safety hazard of driving a truck on the highway, unable to see anything but my blind spot on the right side. Needless to say, I was upset. The renter “in charge†of the Uhaul operations of LifeStorage, King of Prussia rented this vehicle to me without inspecting or notifying me of the issue. When I explained the hassle and additional miles to him and asked to get a couple miles comped off my total because I had to go out of my way and get off the highway to fix the mirror issue so I didn't crash the truck or sideswipe some poor soul I couldn't see. The guy, whose name was Neil, couldn't do anything but give me lip service. He inspected the truck and just about told me to suck it up (in nicer terms, of course) and that I would have to pay the full price because he had no control over adjusting it. While I do believe they did everything they could for me, I find it incredibly shocking that a) they were unaware of this issue b) it was not inspected by the so called “uhaul goober†before rental and c) there was not a single thing they could do to calm me down or appease me after my long day of getting screwed over while moving. I refuse to return to this location simply because my experience with Neil was so unpleasant. I will be the first to admit I was being snappy- but that does not excuse Neil's lackadaisical and unapologetic approach to my ire.
Jack T.Maintain your vehicles. Left blinker not working. Van had a bad smell inside. If we weren't pressed for time we would have returned for a cleaner maintained vehicle.
Deborah L.I dropped equipment off-hours. I was not sure where I need to leave the appliance dolly I rented with the truck, so I just left it in the trunk.
Roman S.The van was not clean and we had to put 2 quarts of oil and some antifreeze in it. My husband bought the van back but there was not another one available. The location was close to our house and the associates were very nice.
Deborah H.Well kept vehicle, clean. Easy process to rent.
Alvaro J.The staff at this location was very helpful in both the reservation, pick up, and return processes They treated me as if were a customer who rented a truck from them every day. I did the entire process of reserving my truck, and picking it up via truck share. Not once did we meet face to face, however, they knew exactly who I was, called me by my first name, and inquired as to whether or not I had any trouble with truck. All before I had even stepped one foot out of the truck !! Will definitely use them again, and also refer them to anybody who should ask. Excellent customer service. !!!!
Amanda R.Thank yiu
Karim M.The guy at the store was not at all customer oriented. He didn't know how to speak to the customer. The van was full of dirt and smelly too. I will never recommend uhaul to anyone and will never use your service again.
Rahul A.Make the Gas estimator larger, easier to read. That way we can match the gas upon return.
Aaron F.The truck shifted very rough, steering was very loose and the brakes and acceleration was very rough
Brian A B.The best team and service ever. Always enjoy their service, humor and friendly 'like family" ambience!
Marilyn G.Excellent counter service and well maintained equipment- highly recommend.
Brian W.Online reservation is useless as my first reservation location was changed a day before the pickup. When I called the scheduling services they disowned the website reservation rudely. Also, the trucks AC would not work when the truck was on upward gradient.
Misbahul H.Online check in/skip the line feature did not work.
Cory C.Counter personal were very exemplary in explaining the contract I was treated in a very professional manner I was impressed on how the truck handled fantastic job
Edward W.They forgot the moving blankets and never answer the phone to get the to refund us for them.
Mclean B.The website we impossible to modify rental equip.
Anthony L.Greater detail on insurance and coverage
ED C.Battery on truck died. had to use jumper cable to restart truck. location where we picked up was not much help, told us to call service
Andrew P.The location was fine. The online experience was horrible. I was expecting it to be a 5 minute contactless experience. It took way too long. I wish I could have prefilled some of that information to make the rental go quicker
Rob H.Nothing I can think of now
deborah L.Experienced some technical issues doing digital checkin , so it wasn't as quick as it otherwise would have been. Not too big of a problem thought. Everything else was great. Merci.
John B.Outstanding service and vehicles!
Joseph P.Not enough spaces to return rental after hours
steve W.No direction on where to put the truck!!
Sebastian G.Neil & Tony were friendly and efficient in the check in process. Everything went so smoothly.
Lynn C.Woman at the counter when I returned the van had zero personality and no customer service skills at all. She never even looked up and said hello when I walked in. "Just leave the key and you'll get a receipt int he mail..." Awful.
Jack D.You folks nailed it. Walked in with no reservation and seemlessly drove out.. Great job!
Thomas T.requested dolly and blankets, they had no clue whether they were available. The engine light was on when I got the truck, questionable maintenace.
Thomas M.I phoned this location with no answer for over an hour to speak with someone right up to the time I arrived only to find the rep sitting there ignoring calls. She was rude, unfriendly, and had a poor attitude. Based on her treatment alone I would not use this location again. Not to mention the dirty truck with non-working air conditioning on that 92 degree day!
Deborah N.1) The gas tank was not full before I picked up the van, I ended up filling 3 gallons upon driving 13 miles. 2) Your web page for returns does not work on an Android phone, the photos do not get uploaded correctly, it took me 30 minutes in freezing rain to finally complete the return using another phone 3) I reached the return location 5 minutes past 6pm, I could see the employee behind the locked glass door although he did not budge to help
Parijat N.this is my second van rental this year. Both times the van has been great and easy to use. I particularly like the split- view side mirrors which solve the blind spot issue. Both times I have been helped by Brittany - she does a fine job, is friendly, helpful, and explains things clearly. I will definitely return to Life Storage when I need to rent a van again, and hope Brittany will handle my rental.
Stephen D.Not blaming all on location, off hour pick up process is ridiculous. You should warn people how long it could take and that they may need to offer a first born child to get truck released. Truck itself was a wreck… burned my foot the whole drive from the hot engine. Location is a mess… not sure if it's drugs or prostitutes, but couldn't believe the “traffic†at 11:30 drop off. Wtf
christine W.Brittany was so kind and helpful. I would recommend anyone to work with her. Everything went smoothly.
piera R.The woman working at Life Storage was fantastic. Super helpful and easy to deal with!!
Jennifer A.Nothing all good Britney the lady work at king of Prussia location she is very nice very professional she deserves a promotion
nick K.The price that I reserved the truck was lower than the price they charged me. It was a surprise.
Alireza F.They over charged me mileage I took ad pictures of the miles when I parked it and they charged me an extra 6 miles.
davina J.great location good service
John B.The person in charge of the UHaul operation, Neal (Neil?) made renting the truck very easy and pleasant. He didn't allow me to waste my time trying to navigate the digital process but took care of my UHaul experience quickly and professionally. The whole experience was excellent. The only thing I think would improve the process would be to add some parking spaces for people who have to leave their cars--very few parking spaces available (although I was fortunate to get one).
Paul S.The young lady who took care of me was wonderful!
ANGELA E.The inside of the vehicle was mostly clean, but the windshield looked like it had not been cleaned in a while.
Edward C.Nothing.
Matthew O.