Everything was perfect.Johanna K.
Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
King Of Prussia, PA 19406
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 8h30 am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven A.
Excellent service à la clientèleGARY S.
Everything was perfect! Thank you.Elizabeth H.
Le client n'a pas laissé de commentaire.Glenn S.
Le client n'a pas laissé de commentaire.Michael O.
Great serviceLuca M.
Le client n'a pas laissé de commentaire.Lin S.
Le client n'a pas laissé de commentaire.Althea B.
Le client n'a pas laissé de commentaire.Xianzhong C.
Le client n'a pas laissé de commentaire.Timothy C.
I felt the bill was way higher than expected, especially for how quickly we returned itCorey K.
Le client n'a pas laissé de commentaire.Zhiming Y.
Always a seamless tranactionCraig B.
Le client n'a pas laissé de commentaire.Thomas S.
You are already doing your best.Kush R.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Jessie N.
Le client n'a pas laissé de commentaire.Khalid M.
Le client n'a pas laissé de commentaire.Grace R.
Le client n'a pas laissé de commentaire.Bailey S.
Le client n'a pas laissé de commentaire.Kevin P.
Tracey in the office was amazing!! Thank you for everythingDakota C.
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.Luke S.
Interior of cab wasn't clean. Open sugar pack in dashboard recess, popcorn on floor, dirt I had to blow out of cargo areaMichael G.
Le client n'a pas laissé de commentaire.HERBY L.
Friendly behavior at this location and described everything terms.Snehal P.
Great customer service, welcoming and friendlyRussell G.
The passenger seat was a bit dusty. But the truck was in great condition.Eleanor B.
Everything was great but I received the uhaul on empty.Emily G.
Your early return mobile phone process/app is poor. Spent 30 minutes in the cold trying to return key in a locked box with combination lock. App would not recognize my location making it extremely difficult and inconvenient. There are many easier and more convenient ways to have your customer drop off truck early and return key. Rental car companies have been doing it for years.Lawrence S.
Great service/vehicle in excellent conditionChristopher G.
Rated the equipment as clean however there was a glass debris at the back of the van. Didn't bother me but could have been a problem for other customers. Merci.Pierrick L.
Le client n'a pas laissé de commentaire.TIMOTHYJOHN S.
Staff was very friendly and courteous which made a stressful day better. Merci.John F.
Le client n'a pas laissé de commentaire.ROBERT T.
They gave my reserved truck away. Had to take a smaller truck forced me to make more trips and a harder move.CAMERON C.
Le client n'a pas laissé de commentaire.Mickael H.
Le client n'a pas laissé de commentaire.Mohammed M.
Very happy with the young lady & gentleman assisting me today - pleasant & professionalRICHARD O.
Have more parking.Kimberlee N.
Le client n'a pas laissé de commentaire.STEPHEN H.
I usually rent from HomeDepot. This time I thought I needed a cargo van, which they were out of so I came to UHaul. Ultimately, we switched to a box van, which is when I should have returned to Home Depot. The service attendant was confused about how to rent us the truck and I had to call the 800 number. The truck was horribly old - we felt every road bump! The shock absorbers were non-existant. There was no ramp, no backup camera, the driver door felt like it never closed properly, our phone didn't connect with the car to play music with a USB charger, there was no light in the back of the truck. It was just horrible and more expensive. Never ever ever again.ASHITA S.
I did a mobile 24/7 pickup. It would have been helpful to know there was a requirement for a passport / additional contact / etc. prior to picking up the vehicle. Only two of us were moving the van (myself as the renter, and another person as the driver). The mobile check-in didn't allow me to use either of our phone numbers as the additional contact phone number. We were only able to use the driver's phone number as the additional contact after a phone call with U-Haul. It would be a much better experience if either the items needed for pickup we're more clear at the time of reservation, or if the mobile check-in service allowed driver's phone number to be accepted from the start.Kerrick S.
Truck was dirty with trash stuffed under seatsVERONICA G.
Le client n'a pas laissé de commentaire.ILYA B.
Le client n'a pas laissé de commentaire.Pamela R.
Le client n'a pas laissé de commentaire.CATHERINE R.
Again a great experience at this location.Donato O.
Phenomenal service. Thank you so much!Dan S.
Le client n'a pas laissé de commentaire.JEAN B.
Excellent customer serviceRichard S.
Le client n'a pas laissé de commentaire.LEONOR G.
Great service. Friendly and helpfulPaul M.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Fernando M.
Le client n'a pas laissé de commentaire.MARCUS H.
Le client n'a pas laissé de commentaire.Hamid R.
Le client n'a pas laissé de commentaire.Anton K.
Keep goingKUSH R.
The attendant at the location was working alone and very hard. She was professional and did an excellent job.Vicki M.
service was fabulous as always! It is simple, safe, helpful and all women!MARILYN G.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nothing to improve! Tracey was super helpful, friendly and professional. Truck was there. All good! Merci.JANIE G.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.BRENDAN B.
Le client n'a pas laissé de commentaire.EMERSSON B.
Directions on after hour pick up ate vague at best. To say you need a mobile device is minimal and fails to state â€œon property â€œ with license and back up phone number. Phone communication with customer service is atrocious and this experience was frustrating and poorly presented.Terese W.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Don't rip customers off putting fuel in the rental after customer did and didn't get exactMORRIS S.
Le client n'a pas laissé de commentaire.ANDREW C.
Le client n'a pas laissé de commentaire.IAN B.
Le client n'a pas laissé de commentaire.NAARAYAN M.
Great valueKen A.
We had a small glitch in the morning with the van within the app being assigned to another U-Haul customer (she was late - but arrived as I was going through the process of securing my van). The woman who worked behind the desk Saturday morning was very helpful and solved my problem right away. she was great.ADAM L.
Le client n'a pas laissé de commentaire.John R.
Nothing. I was extremely pleased from beginning to end. Quick check in, excellent customer service. GREAT value! I'll be returning to uhaul again and will certainly look at the location on Henderson Rd again. Thank you uhaul!Don S.
Le client n'a pas laissé de commentaire.Martin C.
U-Haul forgot to provide an appliance dolly with the truck despite me repeatedly referencing the same during pick up. Moving a refrigerator was the sole purpose of renting a 15' truck with a ramp so I was disappointed to learn of the omission when I arrived to my refrigerator pick up location and it we ultimately had to lay the refrigerator on its side to move it - which we were trying to avoid with the right dolly and equipment. U-Haul did provide a utility dolly by accident but it proved useless to move the refrigerator up the ramp. In the end, I could have used my SUV, saved money and pushed the refrigerator sideways using the same technique deployed and put the appliance at the same level of risk - risk we had hoped to avoid going through U-Haul. However, the location and employees were very nice and quick. I may use the location again but certainly spend the time to verify what I was provided.Brian S.
The back of the truck had a bad smell that transfered to my clothes and I had to wash them all to get rid of the smell, but I would have washed them all anyway. I forgot to notify Life Storage about this.Stuart C.
Le client n'a pas laissé de commentaire.ali C.
The manager and employees are rude and act as if they are doing us a favor. They do not care about uhaul customers. Uhaul should seriously reconsider this location.Shashank A.
Le client n'a pas laissé de commentaire.John C.
Vehicle was dirty and there were spills inside the drivers side as well as in the cargo area. The righ side mirror didn't work with the automatic button and if u adjust it with hand it will flip downwards as soon as u start driving.Shaheera W.
Attendant at life storage was clearly a racist. When I walked in he was very happily talking/joking with the white lady in front of me. So thought he was a friendly guy but when it came to my turn he demeanor quickly changed he immediately became disgruntled constantly telling me he can't help me and that I need to figure out the check out process online and then talk to him. Didn't think too much in to the experience but when I returned the car he was once again engaged in a very pleasant conversation with a white gentleman but when it came to my turn he became a disgruntled employee again. He was rude, demeaning and unprofessional.Winson P.
The inside cab of the van was a little dirty from the previous customer but other than that it was a brand spanking new ban with only 160 miles on it.Eric A.
Le client n'a pas laissé de commentaire.Jennifer C.
There were warning lights about tire pressure that came up the moment I drove off the lot and the entire drive a tire pressure sensor monitoring system was in effect which made the long trip difficult. I felt like the vehicle wasn't maintained or safe. Also there was no ramp! What kind of uhaul doesn't have a ramp?! I will be demanding a refundPenelope N.
Le client n'a pas laissé de commentaire.Stuart C.
Using the app for pickup was a bit cumbersome.Christopher P.
Le client n'a pas laissé de commentaire.J Neal W.
Le client n'a pas laissé de commentaire.Miranda M.
Please install backup cameras on the 10' box trucks. This is extremely helpful when maneuvering by yourself. Merci.Ryan G.
Le client n'a pas laissé de commentaire.Earl R.
Clean the vehicle (especially inside and the windshield) and take a few minutes to go over the various operator controls with the driver.Thomas B.
Le client n'a pas laissé de commentaire.Andrea G.
Added a ton of extra fees that were not originally there when I made my online purchase of this rental. Got a number of $205 and ended up being over $250 with no explanation of the additional $45?Arthur M.
Add some more parking spaces.Sean D.