Customer Reviews for Life Storage
(Concessionnaire U-Haul dans le voisinage)

1 125 évaluations

318 S Henderson Rd   King Of Prussia, PA 19406

(610) 265-2005

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(610) 265-2005

318 S Henderson Rd
King Of Prussia, PA 19406

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 10h am à 4h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. I was extremely pleased from beginning to end. Quick check in, excellent customer service. GREAT value! I'll be returning to uhaul again and will certainly look at the location on Henderson Rd again. Thank you uhaul!

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
3

U-Haul forgot to provide an appliance dolly with the truck despite me repeatedly referencing the same during pick up. Moving a refrigerator was the sole purpose of renting a 15' truck with a ramp so I was disappointed to learn of the omission when I arrived to my refrigerator pick up location and it we ultimately had to lay the refrigerator on its side to move it - which we were trying to avoid with the right dolly and equipment. U-Haul did provide a utility dolly by accident but it proved useless to move the refrigerator up the ramp. In the end, I could have used my SUV, saved money and pushed the refrigerator sideways using the same technique deployed and put the appliance at the same level of risk - risk we had hoped to avoid going through U-Haul. However, the location and employees were very nice and quick. I may use the location again but certainly spend the time to verify what I was provided.

Brian S. 
Évaluation :
5

The back of the truck had a bad smell that transfered to my clothes and I had to wash them all to get rid of the smell, but I would have washed them all anyway. I forgot to notify Life Storage about this.

Stuart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ali C. 
Évaluation :
1

The manager and employees are rude and act as if they are doing us a favor. They do not care about uhaul customers. Uhaul should seriously reconsider this location.

Shashank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Vehicle was dirty and there were spills inside the drivers side as well as in the cargo area. The righ side mirror didn't work with the automatic button and if u adjust it with hand it will flip downwards as soon as u start driving.

Shaheera W. 
Évaluation :
1

Attendant at life storage was clearly a racist. When I walked in he was very happily talking/joking with the white lady in front of me. So thought he was a friendly guy but when it came to my turn he demeanor quickly changed he immediately became disgruntled constantly telling me he can't help me and that I need to figure out the check out process online and then talk to him. Didn't think too much in to the experience but when I returned the car he was once again engaged in a very pleasant conversation with a white gentleman but when it came to my turn he became a disgruntled employee again. He was rude, demeaning and unprofessional.

Winson P. 
Évaluation :
5

The inside cab of the van was a little dirty from the previous customer but other than that it was a brand spanking new ban with only 160 miles on it.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
1

There were warning lights about tire pressure that came up the moment I drove off the lot and the entire drive a tire pressure sensor monitoring system was in effect which made the long trip difficult. I felt like the vehicle wasn't maintained or safe. Also there was no ramp! What kind of uhaul doesn't have a ramp?! I will be demanding a refund

Penelope N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
5

Using the app for pickup was a bit cumbersome.

Christopher P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

J Neal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda M. 
Évaluation :
5

Please install backup cameras on the 10' box trucks. This is extremely helpful when maneuvering by yourself. Merci.

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

n/a

Maryann B. 
Évaluation :
4

Clean the vehicle (especially inside and the windshield) and take a few minutes to go over the various operator controls with the driver.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
4

Added a ton of extra fees that were not originally there when I made my online purchase of this rental. Got a number of 205 $and ended up being over 250 $with no explanation of the additional 45 $?

Arthur M. 
Évaluation :
3

Add some more parking spaces.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Y. 
Évaluation :
5

Great service !

Patrick H. 
Évaluation :
5

The equipment was worn -- and had excessive indications of wear, dents and unclean. The brakes on the van squealed and was hard to control on curves.

Oodaye S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

I met the minimum amount needed for gas and I am requesting that the 17,10 $ "Ez Fuel Sales" be refunded to my credit card. Not sure why that charge would be there?! Thank you!

Richard R. 
Évaluation :
5

Clean, polite, quick. All went well. Would recommend.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samue D. 
Évaluation :
5

Excellent, friendly service.

Stephen D. 
Évaluation :
3

The truck was disgusting I would doubt it has ever been cleaned. It took me over an hour to make sitting in the seats and touching the center console bearable. I will never rent a uhaul again.

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI U. 
Évaluation :
1

The lady and man that worked the front desk were super rude plus very unprofessional. Every time I asked a question they would look at me with 9 heads as if I should of known the question.When I first got there I waited for 25 minutes because the lady couldn't complete a simple uhaul transaction. Overall a terrible experience and will never go back to this location.

Matthew G. 
Évaluation :
1

I was rented a 10' that was supposedly “in rotation” and it was never complained about, yet when I got in I noticed the right side mirror was tilted towards the ground. I fixed it as I pulled out and got on the highway. On the highway (I76, a bumpy ride at some stretches) I realized after every little bump the mirror would pivot back to the down-most position. This added unnecessary miles to my total, and as I was moving I was already having a stressful day on top of the potential safety hazard of driving a truck on the highway, unable to see anything but my blind spot on the right side. Needless to say, I was upset. The renter “in charge” of the Uhaul operations of LifeStorage, King of Prussia rented this vehicle to me without inspecting or notifying me of the issue. When I explained the hassle and additional miles to him and asked to get a couple miles comped off my total because I had to go out of my way and get off the highway to fix the mirror issue so I didn't crash the truck or sideswipe some poor soul I couldn't see. The guy, whose name was Neil, couldn't do anything but give me lip service. He inspected the truck and just about told me to suck it up (in nicer terms, of course) and that I would have to pay the full price because he had no control over adjusting it. While I do believe they did everything they could for me, I find it incredibly shocking that a) they were unaware of this issue b) it was not inspected by the so called “uhaul goober” before rental and c) there was not a single thing they could do to calm me down or appease me after my long day of getting screwed over while moving. I refuse to return to this location simply because my experience with Neil was so unpleasant. I will be the first to admit I was being snappy- but that does not excuse Neil's lackadaisical and unapologetic approach to my ire.

Jack T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
5

Maintain your vehicles. Left blinker not working. Van had a bad smell inside. If we weren't pressed for time we would have returned for a cleaner maintained vehicle.

Deborah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Y. 
Évaluation :
3

I dropped equipment off-hours. I was not sure where I need to leave the appliance dolly I rented with the truck, so I just left it in the trunk.

Roman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

The van was not clean and we had to put 2 quarts of oil and some antifreeze in it. My husband bought the van back but there was not another one available. The location was close to our house and the associates were very nice.

Deborah H. 
Évaluation :
5

Well kept vehicle, clean. Easy process to rent.

Alvaro J. 
Évaluation :
5

The staff at this location was very helpful in both the reservation, pick up, and return processes They treated me as if were a customer who rented a truck from them every day. I did the entire process of reserving my truck, and picking it up via truck share. Not once did we meet face to face, however, they knew exactly who I was, called me by my first name, and inquired as to whether or not I had any trouble with truck. All before I had even stepped one foot out of the truck !! Will definitely use them again, and also refer them to anybody who should ask. Excellent customer service. !!!!

Amanda R. 
Évaluation :
5

Thank yiu

Karim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eun K. 
Évaluation :
1

The guy at the store was not at all customer oriented. He didn't know how to speak to the customer. The van was full of dirt and smelly too. I will never recommend uhaul to anyone and will never use your service again.

Rahul A. 
Évaluation :
5

Make the Gas estimator larger, easier to read. That way we can match the gas upon return.

Aaron F. 
Évaluation :
3

The truck shifted very rough, steering was very loose and the brakes and acceleration was very rough

Brian A B. 
Évaluation :
5

The best team and service ever. Always enjoy their service, humor and friendly 'like family" ambience!

Marilyn G. 
Évaluation :
5

Excellent counter service and well maintained equipment- highly recommend.

Brian W. 
Évaluation :
3

Online reservation is useless as my first reservation location was changed a day before the pickup. When I called the scheduling services they disowned the website reservation rudely. Also, the trucks AC would not work when the truck was on upward gradient.

Misbahul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Online check in/skip the line feature did not work.

Cory C. 
Évaluation :
5

Counter personal were very exemplary in explaining the contract I was treated in a very professional manner I was impressed on how the truck handled fantastic job

Edward W. 
Évaluation :
3

They forgot the moving blankets and never answer the phone to get the to refund us for them.

Mclean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
4

The website we impossible to modify rental equip.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Greater detail on insurance and coverage

ED C. 
Évaluation :
3

Battery on truck died. had to use jumper cable to restart truck. location where we picked up was not much help, told us to call service

Andrew P. 
Évaluation :
5

The location was fine. The online experience was horrible. I was expecting it to be a 5 minute contactless experience. It took way too long. I wish I could have prefilled some of that information to make the rental go quicker

Rob H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair D. 
Évaluation :
5

Nothing I can think of now

deborah L. 
Évaluation :
5

Experienced some technical issues doing digital checkin , so it wasn't as quick as it otherwise would have been. Not too big of a problem thought. Everything else was great. Merci.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy K. 
Évaluation :
5

Outstanding service and vehicles!

Joseph P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Not enough spaces to return rental after hours

steve W. 
Évaluation :
1

No direction on where to put the truck!!

Sebastian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILEANA P. 
Évaluation :
4

Neil & Tony were friendly and efficient in the check in process. Everything went so smoothly.

Lynn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Woman at the counter when I returned the van had zero personality and no customer service skills at all. She never even looked up and said hello when I walked in. "Just leave the key and you'll get a receipt int he mail..." Awful.

Jack D. 
Évaluation :
5

You folks nailed it. Walked in with no reservation and seemlessly drove out.. Great job!

Thomas T. 
Évaluation :
3

requested dolly and blankets, they had no clue whether they were available. The engine light was on when I got the truck, questionable maintenace.

Thomas M. 
Évaluation :
1

I phoned this location with no answer for over an hour to speak with someone right up to the time I arrived only to find the rep sitting there ignoring calls. She was rude, unfriendly, and had a poor attitude. Based on her treatment alone I would not use this location again. Not to mention the dirty truck with non-working air conditioning on that 92 degree day!

Deborah N. 
Évaluation :
1

1) The gas tank was not full before I picked up the van, I ended up filling 3 gallons upon driving 13 miles. 2) Your web page for returns does not work on an Android phone, the photos do not get uploaded correctly, it took me 30 minutes in freezing rain to finally complete the return using another phone 3) I reached the return location 5 minutes past 6pm, I could see the employee behind the locked glass door although he did not budge to help

Parijat N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita H. 
Évaluation :
5

this is my second van rental this year. Both times the van has been great and easy to use. I particularly like the split- view side mirrors which solve the blind spot issue. Both times I have been helped by Brittany - she does a fine job, is friendly, helpful, and explains things clearly. I will definitely return to Life Storage when I need to rent a van again, and hope Brittany will handle my rental.

Stephen D. 
Évaluation :
1

Not blaming all on location, off hour pick up process is ridiculous. You should warn people how long it could take and that they may need to offer a first born child to get truck released. Truck itself was a wreck… burned my foot the whole drive from the hot engine. Location is a mess… not sure if it's drugs or prostitutes, but couldn't believe the “traffic” at 11:30 drop off. Wtf

christine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene M. 
Non les évaluations ont été soumises pour cet établissement.

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