I was led to a third party which had two vehicles, one at 245000 miles. They were not well organized, I had to pick up keys in one building and then go down the street couple blocks to pick up car in another location very disorganized.VENKAT RAMANA R.
Customer Reviews for Lifestar Pack & Ship
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Naperville, IL 60563
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 2h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make check in easier (even tho I had a reservation, I had to cancel and make a new reservation in person. Did not save me any time! Also, had no idea where or how to drop off the keys. Nothing was marked anywhere so I took them home with me and returned them the next morning. Very confusing and time consuming drop off.MAUREEN O.
Have more than one person at the counter to help customers. I scheduled a mobile pick-up of a 15' moving truck to avoid any confusion and speed along the transaction process. I ended up still having to go through the person at the counter because the information I provided in my reservation wasn't matching with the information on her computer even though I had my reservation number and all the things I needed to clear me for taking the truck. She withheld the keys from us for 45 minutes and canceled our reservation before we had to complete a new reservation three more times. Finally, we had enough and called U-Haul customer service, where the agent there said we were good to go and everything on his end said we could take the moving truck. After being delayed by a full hour from our initial reservation pick-up time, we took the keys and picked up our truck. Once we started driving, we noticed that the brakes barely worked on this vehicle, which was a major safety hazard. All in all, this location was a complete nightmare. I would never recommend anyone to visit this location and I will probably not be using U-Haul for anymore moving services in the future.Erica S.
Nothing, service was perfect! Thank You!JUAN PABLO S.
Pick-up location changed the day before pick-up date. The location was a parking lot with no attendant. Unnecessarily confusing. Will not go to this location again.Mark K.
Le client n'a pas laissé de commentaire.LIAM C.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.Peyton L.
Took 30 minutes to rent the truck employee did not know how to manage the computer, continued to call manager on phone to walk through the process.MALINDA A.