Customer Reviews for Lil Petes Automotive 2 Inc
(Concessionnaire U-Haul dans le voisinage)

190 évaluations

102 Rte 6   Mahopac, NY 10541
(2nd Floor REAR)

(845) 208-6002

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(845) 208-6002

102 Rte 6
Mahopac, NY 10541
(2nd Floor REAR)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h30 am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Manager rented truck with non-working driver's seat belt. Said, "Use the middle seat belt. It's works fine. You'll have no problems." This was not true. The belt was broken. It was not safe. It beeped continually because he had us buckle it in the wrong socket. Furthermore, repairing the seat belt took our time away from traveling and packing and cost us stress and hours. Also, the passenger door after 4 days, buckled. It could not be opened from the inside without excessive force. There must have been a repair on this truck that warped the metal between the door and the side panel it opened on that was not noted by U-Haul or the manager who checked us out. I do compliment the road-side service representative, Jay, who called the day after trying to fix the seat belt, to encourage us to take the truck in to a repair shop that would fix the seat belt.

Mary Ellen Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everything was perfect

KENNETH B. 
Évaluation :
5

Everyone was friendly and professional.

Theresa L. 
Évaluation :
4

Customer rep. Britney was pleasant and knowledgeable. Would highly recommend location

Dennis B. 
Évaluation :
5

They were very helpful. Would rent from them all the time when the need arises.

REECE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reece H. 
Évaluation :
5

I have known Nick Cronk and Nick Horafios for 10 years. And this is the forth time I am doing business with them. I would not go to anyone else. These two gentlemen are the greatest. Respectfully: Henry Pope

HENRY W P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
1

I would never recommend this location! Customer service has to improve. NO ONE likes waiting on the phone for 45 minutes to speak to someone

Mario D. 
Évaluation :
5

Put a sign on Rte 6 saying u haul is there

GARY G. 
Évaluation :
5

Brittany was so helpful and sweet with us on the phone and in Person! We will is Lil' Pete's Auto and uhaul in Mahopac again and again!!

MICHELLE D. 
Évaluation :
4

Minor complications with paying cash but was resolved quickly

Zach B. 
Évaluation :
5

Special thanks to the young lady behind the counter who provided prompt, courteous and efficient service. She was a pleasure to deal with.

JOSEPH S. 
Évaluation :
5

You are perfection, no improvement necessary. I will always do business with you.

HENRY W P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DRITA VUSHAJ S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vinny N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein K. 
Évaluation :
4

I wish that the gas charge would have been explained. A $30 fee for gas fill up is a lot.

CHRISTIN EIRENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALINDA O. 
Évaluation :
5

Before I criticize Uhaul for the truck I rented, I want to say that Brittany - - our representative at the counter was super nice, got me in and out very quickly and made sure we had the very best in service.The truck I rented was a little beat up. It had about 83 000 miles on it which in itself is not too much. But the driver's seat was somewhat crushed on the left side.. Someone very heavy must have been driving this truck for an extended period of time. Someone at UHaul should look into repairing that seat. Other that that, we had an excellent experience.

DAVID H W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS X R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASYL L. 
Évaluation :
5

Reserved a 10 foot box truck for an 8:00 am Saturday morning pick-up from our neighborhood U-Haul rental place. At 6:00 pm, the night before pick-up, I received a text from U-Haul saying the truck would not be available until 9:30 am. Since it was after hours, I could not reach my neighborhood U-Haul dealer. When I went to the rental place at 9:30, the person said, is everything OK? We had the truck waiting since 8:00. Clearly a lack of communication between HQ and the local office.

MICHAEL D. 
Évaluation :
2

I was talking to a lady about not being able to return the truck that day and guy got on the phone and started yelling at us. Very rude, mandating for us to clean up the truck even though it was dirty when we got it. He had very bad costumer service, not the right way to talk to people

KENNY T M. 
Évaluation :
5

Everything was great. Not specific to this location but make it easier to rent trucks for extended time periods 4+ days

SEBASTION W. 
Évaluation :
5

The staff who took care of me was amazing! The young ladies who helped me were very helpful and polite. I will return there any time I need a rental.

JEFFREY S C. 
Évaluation :
4

But employees need to input correct gas measurements to avoid issues for customers and if customers speaks to an employee to correct an issue they should do so immediately to avoid issues like unwanted charges

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam R. 
Évaluation :
5

Highly recommend this place and I would have paid double to rent and return the truck from there even if it would have put me over theileage limit. This was an actual rental office with a staff there specifically for your need. They greeted me upon arrival and provided service immediately with no delay unlike my pick up location. It was exactly the opposite of the pick up location. Trucks were on site, drop off was on site, there were professional adults.

Luigi O. 
Évaluation :
3

Customer service needs to improve. Employee was rude & not funny. Employee was not knowledgeable & impatient. Not a happy customer, as far customer service. Truck was ok & app was ok. Had trouble returning truck, though app. (It took 20 min)

LOUISJOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRUCILLAJ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN G. 
Évaluation :
5

Nice and helpful

KENNETH G. 
Évaluation :
1

You charged me a $20 convenience fee when you guys have the wrong city listed for this address. Not convenient at all.

Francesco B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

Improve signage so it's easier to find. Le service à la clientèle était génial.

ROBERT S. 
Évaluation :
5

No issues, thanks for the swift rental!

SARAHGOTTHEIM M. 
Évaluation :
5

Very helpful staff. Good to work with.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
5

Tiny was great! The parking lot of his UHaul/Hertz facility was being placed the day we rented. He took care of our truck in the middle of the chaos. 3 cheers to Tony!

CARLO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

It was wonderful.. easy, quick and clean would absolutely rent from them again.

DEBRAA P. 
Évaluation :
3

Hard to find the office as it is hidden behind 2other businesses Needs a sign on Rt 6

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERMICHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAML R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGEMIGUEL R. 
Évaluation :
5

Tony who helped me with this transaction was very cordial and helpful. He explained everything and answered any questions I had.

JOSEPHP M. 
Évaluation :
5

Excellent service. Tony was extremely helpful. Will definitely rent a cargo van again.

JAMESPATRICK H. 
Évaluation :
5

This place is amazing. Fast and had trucks available. Staff was wonderful good bunch of guys.

CAMERONK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERP H. 
Évaluation :
5

Quick and Easy

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UWE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWISB JR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNROBERT JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R. 
Évaluation :
3

Friendlier customer service would've been nice.

Priscilla C. 
Évaluation :
5

The app that you try to force customers to use to make reservations is dysfunctional confusing and an obstacle that nearly led me to try a different rental company. You need to have a toll free number that people can call up and speak with a human to make reservations. Other than that the rental location that I worked with was excellent as was the vehicle.

DAVIDH W. 
Évaluation :
4

Excellent service à la clientèle. Will use these guys again, thanks for everything Tony

BRUCEOWEN Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY D. 
Évaluation :
5

great guys

ANTONIO A. 
Évaluation :
1

The truck was in poor condition. One of the side mirrors fell off while I was on the highway.

JOHNF S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANJOHN M. 
Évaluation :
5

really impressed with my rental...will definitely use and recommend again

ANTONIO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

L S. 
Évaluation :
4

The customer service was excellent . The truck doors didn't close well. Overall good experience . would use again in the future !

mike D. 
Évaluation :
5

Excellent service à la clientèle

ALBERTJ C. 
Évaluation :
1

No one was there for our scheduled time. Several other people were waiting to be helped as well. A staff member finally came later but was not wearing a mask. I felt very unsafe. We had to follow this staff member to their lot (near the Somers Commons Shopping Center) to retrieve the truck. We were not given any instructions, just handed the key. It was so disorganized. I had ordered furniture blankets online but they were not there. After the move we realized the mileage on the contract they sent me via email was wrong, stating we drove almost 3x the miles we actually did. I highly suggest taking a picture of the speedometer and gas gauge before you leave with the truck as proof. It is also important to note that you need to drop the truck off at the business location, not the lot. It was all very confusing. I called with questions several times but had to go to voicemail or deal with very dismissive staff. Also beware of the drop off policy after hours. A staff member said to just drop off the key in the drop box. You need to complete a return on the website that makes you share your location, take pictures, etc. I would definitely not use this location again or recommend it to anyone.

Michael W. 
Évaluation :
2

The truck was ready and waiting for me. The staff was rude when I returned my vehicle as they did not expect me back so soon since I did not need all 7 hours. They were not flexible when I asked if the UHaul could be returned at a different location. Overall the truck was fine the staff was not.

tarrah V. 
Évaluation :
5

Office staff was incredible. Informative, helpful. Will definitely come again.

DORANNMARIE M. 
Évaluation :
1

None of the UHaul staff were wearing masks. It was a small space and when they spoke with me and other customers they opened the window separating us - breathing on me 1 foot from my face. I felt my life was at risk. I asked that they put on a mask and was ignored. UHaul needs to require their employees who work with the public wear masks. It is unconscionable that they don't.

AMYDIANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANAM P. 
Évaluation :
5

We weren't sure how to adjust the mirrors. Would be great if you could leave instructions.

Meaghan C. 
Évaluation :
5

Very easy

Virginia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

I did a self-return on Sunday, Oct. 11th but the APP could not find my location (the APP asked me to share my location to makes sure I was at correct Uhaul). My location setting was ON. It would not allow me to skip this nor proceed to upload pics. I left the truck and called Lil Pete's the next morning to see if I had to go again, but he said all was ok and truck had already been returned. Employee emailed me the receipt. HE was helpful. The APP needs to have option to skip "share location" setting or be able to skip it.

Patricia C. 
Évaluation :
2

Doesn't a rental company do a walk around of the truck and vehicle trailer before a customer leaves the shop to make sure they are familiar with everything? I was surprised and disappointed that they simply gave me the keys and sent me on my way. What if I loaded my vehicle on the trailer incorrectly and killed someone?

Evan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masooma Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne F. 
Évaluation :
3

I had to wait 35 min for truck to be brought from a remote location. The U-Haul online sign up was awkward and difficult. The staff at Lil Pete's did step up and get me on the road when they by-passed the mobile sign in.

bob R. 
Évaluation :
3

The staff had very poor communication.

Anke E. 
Évaluation :
4

Great Folks at the Mahopac location!

Melanie John C. 
Évaluation :
5

Fast and professional service. Was very reasonable as far as price. Would use again .

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

S.O.

CARLOS R. 
Évaluation :
5

Directions should mention that the location is behind an insurance agency.

Anthony L. 
Évaluation :
1

I was charged 66 cleaning bill for a white piece of plastic that in the truck when I received it. I small band aid on the floor of the truck.

Angelo P. 
Évaluation :
1

Gas tank was empty. 3 check engine lights. 1st location reserved a local when I requested one way. No truck available so had to go to another location 11 miles away. Counter person was on personal call and made 3 customers wait.

RALPHHENRY JR C. 
Évaluation :
2

Hard to find location, hidden behind other buildings.

THOMASF D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni A. 
Non les évaluations ont été soumises pour cet établissement.

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