Check equipment (lights ) before leaving pick up place. He did check my vehicle electrical which was ok but the left turn signal light did not work on trailer. The ratchet for straps were rusted I had to use lubricant to make them operating.
Steve K
Customer Reviews for Linden Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excelente predisposición del empleado muy atento entendiendo que su hora de salida era a las 17hs en ningún momento lo cuestiono siempre tratando de explicarme con esmero y dedicación entendiendo que no hablo inglés. Súper bien atendido
Mario PScott was very helpful and knowledgeable.
Bruce BA little out of the way but the service from this young man was as good as it could be. So helpful and knowledgeable of the business.
Tom BThanks for being so friendly and helpful!
Christopher MDROPPED OFF, HE SAID THANKYOU, THATS ALL.EASY
Rory MVery nice service from the young gentleman in the office... he was super knowledgeable and efficient.
Andrea BNothing to improve. This location was the best U-Haul experience I've ever had.
Jasen LVery good service and equipment rental
Marc FThe gentleman who assisted us was friendly and efficient. We were on our way quickly with the trailer we rented.
Jane LRecommend that the vehicle has more fuel - it was rented to me with 1/16 of a tank of gas.
John HI can't think of anything else that could have been done to make the trip better. I always go with U-Haul
JEFFREY LThe person who helped with return was great. It took less than 5 minutes!
JEFF EThe young man was helpful and made our visit easy to pick up the truck and get us on our way.
Terry BNice young man took care of us.
Timothy GGreat service!
Tamara HNothing at this time. Thank you.
David EI was not able to drop off the rental equipment as it was broken. The drop off location was not amenable to helping solve my issues. They were able to get a hold of the U-Haul road service and gave me the phone to talk with them. This was totally unacceptable in my opinion.
SCOTT SThe young gentleman there was very helpful,and professional, that is now my location for renting equipment from Uhaul.
William MKeep up the good work.
gary wThe trailer is very old and in need of maintenance on the door.
Jesse EThe gentleman that helped me was great and informative
Darrell Hhonor the rates on line and in the stores. give options if issues
micheal sGreat service here!
Les AWay over charged us yes we were a little late like 3 hrs not a whole nother day which they charged us,plus only needed 10-12 gallon tilled filled they charged for 20 gallons,we didn't go no 526 miles plus they have included what we paid when picked up almost 900 dollars for a little over 48 hrs.I will never use uhaul again
Ryan WGreat customer service and very helpful with everything.
Matt ZExcellent service à la clientèle
Matt ZScott was very helpful
Randy MGreat service.
JUAN AFella that worked there was more than helpful. You have a good employee there.
Don CScott made everything fast and easy we reserved online and he was quick to take care of our reservation. During drop off time, I backed the trailer in an empty spot and he came out to meet me as I got out of my truck and had me already to go. Couldn't have been any easier
Christopher HMore attention needs to be given by the system to confirm the correct drop off location in small towns. THIS IS A SERIOUS ISSUE!!!!
Richard BWe pulled up and dropped the truck and trailer off and then an attendant came out and took the truck and trailer inside the gate.
Anderson SService was cordial, knowledgeable and efficient.
Arnie SThis location is a great alternative to having to drive into Pinetop-Lakeside to drop off or pick up a truck or trailer. This is the third time we've used this location and Scott has always been attentive and helpful in making the process go smoothly.
Franklin MVery friendly staff. Quick service
Brian BThank you so much for hire an employee, such as these very friendly, and made the transaction. Very smooth.
yolanda wI cannot think of 1 thing to improve your service, which was prompt, courteous, and professional.
Roger GI would like to be contacted by email with a phone number that I can call to discuss a totally unacceptable experience in picking up the trailer to start our trip. My cell Phone is 910-352-5159, email caljohnson40@gmail.com
Cal JExcellent service à la clientèle.
Arnie SGreat experience. Nothing to improve.
Susan BNo improvements needed. Very friendly and knowledgeable staff. In and put Very quickly. Awesome service
Darcy RWe really appreciate the store manager. Very attentive and polite!
JARRELL AGreat service, very friendly.
Allyn KMy experience was awesome. No need to improve here
Joseph Neverything went fine.
Vince BAAAAAAAAAAAAAAAAA+++++++++++++++++++
MARCELINO GScott provided top-notch customer service and made the return quick and easy. He also double-checked to make sure we weren't charged any additional fees due to having to pick up the truck a day earlier since the original pickup location couldn't be used.
Franklin MYour onsite manager was excellent and friendly. A real pro at an early age. He deserves a raise!
john dPrices are high for four days also some discounts would be nice like military or something to help.
Steve cThe location of the equipment was fine, no problem there. But, uhaul customer service is absolutely horrible and because of that I really hate this company. They don't care about people at all!
COREY SNice if Uhaul hadn't messed up the drop-off location after I told them where I would be taking it (saying I was taking it somewhere probably 1 000 miles away). Linden self-storage got it straightened out.
Leah KBest service you could ask for. Why we use this location for storage besides our uhual needs
Todd YScott was very helpful in finding the right equipment for me.
steven gThis UHAUL location is excellent. The representative there was very informative and helpful!!
Steve DThe guy who worked with us cheerful, very competent, and quick. We were in, hooked up, and checked out in a few minutes.
Cynthia ABack door broken
Rick B1st our U-Haul was not at the original pick-up location we were to pick the truck up at.we were told there was a text sent but we never received, no email concerning this either. 2nd we were northeast of Sante Fe New Mexico on I-25 when it began pouring rain my husband turned on the windshield wipers and NO WIPERS!!! The driver's side wiper was down to metal and the passenger side was just shreds of rubber! This could have resulted in an accident and multiple injuries or worse could have occurred! Then we had to find a place to get replacement wipers on a Sunday in a town we are not familiar with. (we did get reimbursed for the cost at the drop off location) This also cost us precious time during our move! I contacted U-Haul last week on or about Oct. 5th concerning this and we somehow got disconnected but I WILL BE CALLING AGAIN concerning this incident as we are again will be needing another truck to complete our move! Sincerely Diane & GLenn Myers
Glenn MStaff that knows how to take payments, make sure Services are performed as explained. Not knowing where my Ubox is 2 weeks later is inexceptable
CHRISTOPHER R