The location is great. U'Haul's online reservation, check-in and check-out software is a huge pain in the butt.
David Smith
Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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5 star service!!!
JAMIE SIMMONSI was charged for a second day of rental I called when the charge came through and was told they would call me back. They never called me back. I went by a week later thinking they just needed time and was told they would call me back. They never did. I rented the trailer on a Friday at 4pm and returned it the next day on Saturday before 4pm. They are closed on the weekend and nobody was there to check me in. I've made two attempts to contact them and don't know what else to do. I did my part and as agreed. I would love for someone to contact me.
Dorsey YoungGreat job
Chris NelsonMy wife and I have rented a few trucks from this location in the last few months and every time we do we are very satisfied with our experience. The owners are the nicest people and we always look forward to seeing and catching up with them. I will definitely recommend them to anyone I know who needs a truck.
Matthew FurtadoVery frindly and a pleasure to work with.
Charles GriffinOwners were friendly, competent and professional. Great experience.
Parks BrownGive this location more variety of vehicles to chose from they did not have pick up trucks or Vans to rent on daily basis Great service friendly staff winning combination
Rich MathewsI got charged for a dolly $7. I never received. Other than that. GREAT service
Lorena McGregory-SherrellTruck was not cleaned well. Found food, medicine and more from previous renter. Driver side mirror was broken/loose making maneuvering difficult
Lane BrewerU-Haul MUST upgrade the app, the mobile check in and truck return process is HORRIBLE through the app and you can't pick it up at off hours, which is the entire purpose of the app if it doesn't work well! You have to upload a DL pic each time, the photos taken don't load in a timely manner, and the GPS doesn't pickup your location accurately! Upgrade is desperately needed !
BRANDIE TOWNSENDThere is old food in the driver side door pocket. I did not eat in the truck. The driver's seat does not sit evenly.
Robert SentellEverything was good
William PowersTeam at Line X were great! Pick-up and Drop-off were easy and all questions addressed. Excellent customer service! There was a discrepancy online when completing the reservation. The 10' truck online shows it includes a built-in ramp to support loading/unloading; however, when I picked up the truck, it did not have a ramp. I think this is a UHaul issue and not reflective of the Line X team.
Lindsey HowertonImprove the app/mobile check-in/out service
Joseph AdamsThe moving experience went extremely well, thanks to UHaul!
cathy moneyThe things needed to complete on the APP the day off wasted 1 hour of my time as the network was down and I should have been able to upload my license, references, contact information BEFORE I arrived. This was not an option as I checked daily until pickup. The only thing I should have done on pick up day was get the code and look for damage. The APP not fully working and taking minuets to load or time out will cause me to not use UHAUL in the future.
Chris CoddingI would not change a thing. Just always have plenty of things to rent so I don't have to go anywhere else.
WADDIE JONESThe staff is very professional, courteous and accommodating. The equipment we've received is always clean and in good condition.
MICHAEL KONICEKLovely experience! Would recommend anyone to go there. Nice folks!
Michael HastyN.D.
Dewey HammondVery prompt and friendly service. Great experience!!
David PaxtonAgain, great group of people to work with. Check in was quick and easy.
James ShermanNot charge so much and make sure the vehicle is well maintained.
Kyle BarnesWas soso
Marvin Balcarcel ArchilaThey were closed when I dropped off but everything was easy and great!
Maria Cuccioyour 24/7 app sux would not work for me !!! I tried 3 times for 30min. could not get it to work, will not ever use are try to use it again.
steve morganLocation did not have an appliance cart when I went to pick up the trailer
Mason HoganQuick and easy return. I would recommend.
Tracy HardyGreat folks
Michael BrownNothing, site was easy to find, plenty of room for parking, drop box for keys clearly visible.
Kristy GarrickAwesome fast friendly service wouldn't change anything thanks
James HunterThis is U-Haul best location! I have used U-Haul many times and this location out serves anywhere else
Floyd BurnellThe ratchets for the tire straps could use some lubrication like WD-40. They worked ok but were harder to ratchet.
BOB RAMSEYNothing great service very friendly couldn't find anybody better
DAvid RoundtreeWonderful service. Highly recommended.
Bryan ShealyVery friendly and personable!
Seth OneyWouldn’t change a thing!!… Great service!!!…Everything went smooth.
Dana TeemsMy 2nd time using location. Will use them again in future.
Odell BattleThe U-Haul smelled like cat urine in the back and dog feces in the cab. I had to mop and clean it myself to attempt to get the smell out before we could load it. This was an awful experience.
Sheanna RileyNice manager friendly helpful.... Staff excellent competent
Frank BingNothing! Excellent experience with wonderful people!
Bryan ShealyOne of the best for Uhaul
Weston GodfreyNot one thing!!!! Would recommend to anyone and would definitely use again!!!
Bobby TwilleyThis was a great experience and will rent from this location again. The team was wonderful to work with and helped me with everything. I will recommend this location to everyone I know that can use this service.
Lee Chestnutthe customer service was great as for the truck it burned a lot of gas which caused my timing for the trip to be delayed tremendously.
Towana VanceExcellent service à la clientèle
PHILIP KENDRICKVery nice...friendly...efficient. And they teamed up to get me on the road quickly.
Sandy BowersNothing everything is very nice
PATRICIA DANIEL